Rated 4 out of 5 by Jim12a Great Hotel
I have stayed at this location many times over the past several months and have always been impressed by the style and luxury of this property. This will always be my hotel of choice when in the area
November 21, 2011
Rated 5 out of 5 by BT1234 Great service
The staff at this hotel is exceptionally friendly and treats it's business travelers with great courtesy. I appreciate the way they make sure you have everything you need when you arrive.
October 27, 2013
Rated 4 out of 5 by Cindy11112 Great facility and friendly service
The ice machines on 2 floors did not work however, when I called for service a bag of ice was brought to our room within 10 minutes. I found a pair of socks (not mine) under the bed's dust ruffle.
November 14, 2012
Rated 4 out of 5 by JRJinDallas Air Conditioning
The air conditioning throughout the hotel did not seem adequate. In the room, especially, I never could cool the room to a comfortable temperture. I slept on top of the sheets most of the night.
July 25, 2012
Rated 5 out of 5 by Sparky9122 This Westin is outstanding .
All of the help were pleasant and cordial. From the staff, maids, bellman, valet, and waitress's. The accommodations are superior in cleanliness and comfort. We had just a wonderful experience.
December 19, 2012
Rated 1 out of 5 by Papp Going downhill
Lot of plumbing and in room safe problems.. No communications in between staff members....try to offer me free breakfast so that I would not complain about them to customer service......
April 28, 2013
Rated 4 out of 5 by ceight Free wifi would be a nice bonus
Everything about this stay was great! The only thing that would've made it better was free wifi. It seems archaic to have to pay for internet in a hotel.
Aside from that, great hotel!
July 29, 2013
Rated 2 out of 5 by Familyvacation2013 bad experience
Front desk staff needs training opportunities!!, and additional staff at desk
January 23, 2014
Rated 2 out of 5 by Dallas0413 Needs work
The food was probably the worst I have had in any property - every meal was poor, cold, off-tasting. They have an Irish Pub on site that doesn't serve Guiness on tap - it's ridiculous.
May 2, 2013
Rated 4 out of 5 by ShelbyWFM Customer Service
Everyone was exceptional in helping me with my 11 person meeting...from the projector screen being delivered 10 minutes after I asked for it, to coffee right on time. Thank you so much
December 10, 2012
Rated 5 out of 5 by twrea This hotel has a great staff
The staff at the Westin Dallas,Tx was excellent. Great !!!!!!
January 27, 2014
Rated 4 out of 5 by jm250192 Great Staff
The staff is always very accomidating. I have stayed here three time in the last couple of months and everytime has been the same. I am particularly impressed with the bell staff.
October 14, 2012
Rated 5 out of 5 by DER11 Excellent stay
We've stayed at this hotel 3 times in the last month and each visit has been better than the previous one. The rooms are very comfortable and the staff is friendly and helpful.
September 20, 2012
Rated 4 out of 5 by zotspot Good, but can be better
Wifi signal was not available in my rooms. Staff (Mr. Younis) was very helpful and moved me to another room.
Pool was dirty... complained twice...
Breakfast was not great...
April 25, 2013
Rated 4 out of 5 by strother1stGlobal January stay at Westin Park Central in Dallas
Excellent hotel and friendly staff all the way around. The only mistep was they could not get my key to work for the door at the Executive Lounge. Hopefully it will next time.
January 25, 2013
Rated 3 out of 5 by trekkievet Less than I expected
I was surprised by the problems we had. We couldn't use our phone to order locally without being on speaker, and one light was blinking the entire time and we couldn't figure out why. The hotel offered to help save resources by not changing the room linens, which I appreciate, but they didn't do anything to the room and our trash cans were overflowing.
The other problem was the supposed free internet in the lobby (we didn't want to pay for internet in our room) - it never worked and we couldn't check emails or use the internet to find food to be delivered to us.
We also had very poor service in the restaurant (except for the one woman serving that we saw - she was very good). The service was slow, and our orders weren't understood. One member didn't know what she wanted the first time the waiter came by so he said he would check back, but the rest of our food came before he even came back to get her order. The only saving grace was the couple of times we used room service - they did awesome. The front desk staff were friendly. Overall, I have stayed in a lot of hotels and this was by far my least favorite experience.
September 23, 2013
Rated 4 out of 5 by cath Rooms need help
The outside and interior of hotel are nice but the rooms are all outdated and for that I did not feel it was worth the price nor up to the standard I expect with a Westin
February 17, 2013
Rated 3 out of 5 by rhuts01 Showing Age?
20+ minute wait on check-in. Elevators had problems. SInk did not drain and shower water temperature fluxuated significantly. Good meeting facilities and excellent staff.
February 27, 2013
Rated 4 out of 5 by Kep127 Surprisingly Healthy Menus
The hotel was up to the standard in every way and exceeded expectations in the menu. Food was both healthy and flavorful. Very pleasant surprise for a business meeting.
December 2, 2012
Rated 4 out of 5 by toddpay Nice Hotel
Over all, very good. Nice lobby bar area; good facilities. I would have like a steady stream of hot water in the shower instead of hot/tepid/hot/warm. Otherwise, good.
January 30, 2013
Rated 4 out of 5 by GEORGE EXPERIENCE
RESTAURANT CLOSED AT 3:00 PM--ONLY ROOM SERVICE
BAR WAS FULL--TOO SMALL
NO REFRIGERATOR IN THE ROOM
MISTAKE MADE ON BILL AND HAD TO CHALLANGE AN INCORRECT CHARGE
May 11, 2013
Rated 2 out of 5 by LGX01 Expected More
I thought my room would be nicer. It seemed very old and hollow. Ordered room service and the food was delicious but was charged more than I thought I would be.
May 2, 2013
Rated 3 out of 5 by GenieELP Room Temp Was Not Good
I had to call the hotel front desk 3 times to come see about my room temp. The room was hot and muggy. When first arriving in the room, it smelled of smoke.
August 31, 2013
Rated 5 out of 5 by Rocky72 Hotel has excellent features and located in a perfect place in Dallas.
My daughter and I enjoyed this Westin over any other we have been too. We have been to all Westins in Houston, others in Dallas, New York City and New Orleans.
March 4, 2013
Rated 5 out of 5 by Jds25 Very nice accomodations
The room features were great, the gym and pool were very nice, and I enjoyed both the restaurant and bar service. Location was central to everything I needed.
June 27, 2013
Rated 1 out of 5 by Hunter12 Terrible
This hotel over-charged me, after i called back, the accounting office can never be reached.
I had to call my credit card to dispute it.
March 19, 2013
Rated 3 out of 5 by Flesh52 Need to Open Pub Every Night
The hotel lobby bar was not sufficient for the amount of people who were down looking to gather for a cocktail. Bar was understaffed for the crowd.
June 13, 2013
Rated 4 out of 5 by Skysean Fast weekend
Friendly people from the check-in to check-out. The hotel has easy access to 75 and 635. Great interior design which has kept up with modern times.
May 13, 2013
Rated 5 out of 5 by Fern This hotel was conveniently located, clean and comfortable
The hotel met my expectations for SPG properties. Friendly service, clean rooms and an overall pleasant atmosphere was part of this hotel.
March 2, 2013
Rated 5 out of 5 Better than home
I really enjoyed my stay at the Westin. The room was comfortable and staff very accommodating. The restaurant food was very good too!
July 29, 2013