Rated 5 out of 5 by CindyB Had a meeting
I was very pleased with the food and the hotel staff. I was most pleased with the attention we received. Special commendation to Osvaldo-the staff member assigned to us and to Tina, the conference services person. Excellent!
September 27, 2012
Rated 5 out of 5 by missgiven On target
Thank you Michael for acknowledging that I did not want to be above the 10th floor and for our 1 night free parking.
Excellent customer service and a super comfy and quiet room.
December 30, 2013
Rated 5 out of 5 by joyof5 Perfect stay
We were very happy with our stay. I wish we had time to stay longer. The whole family enjoyed our stay. Everyone at the hotel was so nice. I have only great things to say about this Hotel.
December 16, 2013
Rated 5 out of 5 by Jingleweed Saturday Getaway
Had trouble logging into my account on the web and called instead. Got a great rate plus they re-instated my gold level plus gave me a $75 dinner credit (gift card) plus half-off parking. Great deal and had a great time.
July 25, 2012
Rated 4 out of 5 by Demon2332 Upgrade air conditioning
Overall stay was good except all 4 of our rooms were extremely hot. The air conditioning felt like a swamp cooler. It took 4 hours to get the room to 78 degrees. Went down to the bar to wait for the room to cool down.
September 19, 2012
Rated 5 out of 5 by nov30 This hotel has the friendliest staff !!
This is my second time staying in this hotel and i am very happy with all stays at this hotel. Front desk agent super helful and friendly. Room service was on time and frienly, housekeeping ladies were very helpful.
February 4, 2013
Rated 2 out of 5 by BHHE Priority issues
My family & I just stayed here this past weekend. I made reservations MONTHS ago. It was for two queen beds. I got a king and a rollaway. I was told my room was given to the dance teams that was competing there.
April 1, 2013
Rated 2 out of 5 by Louie Too many extra expenses
It's such a turn off to be nickled and dimes for everything. Almost $30.00 to park! Really?!
And being charged for the Internet?
Also, your restaurant was not open for dinner. It looked like a really good menu.
March 20, 2013
Rated 5 out of 5 by hummingbird would return
Didn't have time to enjoy the amenities--too busy. But would love to return to do so.
Bed was super comfortable.
Caroma toilet was impressive (water conserving).
Didn't get to use pool/fitness center, but wow!
March 12, 2013
Rated 5 out of 5 by DesertTraveler Nice location
Westin is famous for comfortable beds and linens. The fitness center is exceptional also. This location allows one to walk to many nice restaurants. The one area where it is not competitive is in WiFi charges.
October 9, 2012
Rated 4 out of 5 by Daworm Heavenly Bed/Shower
Love the beds, extremely comfortable.
I could not wait to get in bed - slept like a baby.
I also stayed in the shower for 30 minutes - the overhead shower head was oh............... so relaxing...........
April 17, 2013
Rated 3 out of 5 by Ykim206 Feedback
Overall, the experience was pretty good. However, the fan in our room (518) was too loud and we could not keep in on during the night. It was a warm night but we could not turn the fan on due to the noise.
July 6, 2013
Rated 5 out of 5 by jennifer22 Super convenient
The hotel was just steps away from the theater where we were planning to see Wicked. We wouldn't have known to walk except that very friendly and helpful valet staff suggested it and gave directions.
March 5, 2013
Rated 3 out of 5 by yakkers55 Great lobby/staff, rooms need a refresh
The lobby and staff are great, but the rooms are a little run-down with gaps in the tile and the wallpaper coming off a bit. Overall the hotel is fine, just the rooms probably need a little upgrade.
January 11, 2012
Rated 2 out of 5 by LSwilliams Hot Rooms
I did not have AC for the first 2 nights of my 3 night stay. The beds were nice but having to wet down a towel to drape over me so that I could catch some sleep was a terrible experience for me.
September 2, 2013
Rated 5 out of 5 by Phyllis1 Excellent Staff and Hotel
The hotel had an excellent staff and the facilities were also excellent. I would recommend this hotel for those reasons as well as its proximity to the airport, shopping, restaurants, and beach.
August 26, 2013
Rated 4 out of 5 by CBinAZ Staff
The bell staff is efficient and friendly. The hotel is really well located to amazing shopping and the top restaurants in the OC. No frills hotel but well located. Rooms could use a renovation.
August 18, 2013
Rated 5 out of 5 by Ryan2001 Westin
Everything was great excerpt out room was not cleaned on Saturday. When we asked directions to knotts berry farm we were told to look for knotts road. Directions were incorrect its on beach blvd.
April 8, 2013
Rated 3 out of 5 by SueN Slighly Disappointed
Charging for internet, $30 per day for Valet, No Shampoo or Conditioner in the rooms and charging the rates that you do? Yikes!
January 10, 2014
Rated 5 out of 5 by TexTrav7 Great Stay
Very helpful staff. Better than expected comfort and cleanliness. Excellent restaurant with reasonable wine and food prices for the quality.
Comfortable bed. Good shower and good large towels.
December 6, 2012
Rated 4 out of 5 by Bagman OC Location
This hotel is in the best locarion for business and pleasure in Orange County. Everything from restaurants, shopping and entertainment are close by. Including John Wayne Airport (Santa Anna).
April 3, 2013
Rated 3 out of 5 by WestinNeighbor Not up to typical Westin standards
The overall condition of the hotel was disappointing for a Westin. Old carpeting and elevators. Shower needed caulking. Pool area was a let down.
Workout area was up to typical standards!
July 27, 2013
Rated 4 out of 5 by Chevy55 Two things need attention
1. valve in tub/shower to switch to shower doesn't work well. Water still running into tub.
2. Lack of bell people @ check out time.Had to bring down own luggage as couldn't wait for them.
January 14, 2013
Rated 5 out of 5 by CAVacation Great location
Great location for travel up or down the coast.
Good shopping and dining choices nearby.
Special bonus was the theater and orchestra hall within walking distance.
Attentive, gracious staff.
March 20, 2013
Rated 5 out of 5 by Kay43 New Holiday Tradition
With both families in OC, staying the weekend before Christmas at the Westin (South Coast Plaza) will be our new Holiday Tradition. Lovely hotel and excellent service without being stuffy!
December 24, 2012
Rated 3 out of 5 by superdad Hotel cleaness was not good
Got into the SPG floor room, and the toilet seat was not clean. I was able to get a new room from another floor, and found out the drink glasses were dirty. I was disappointed.
November 28, 2012
Rated 4 out of 5 by andy housekeeping
must have had a new housekeeper. in room coffee was not replenished, half and half creamers were out of date and curdled , soaps were not replaced.
small stuff but this is the westin
February 10, 2013
Rated 4 out of 5 by ColinV Great Location
The hotel was very nice, appreciated the service. Great location for us in great surrounds. Close to shops, close to the performing arts Center, close to everywhere we wanted to go.
September 26, 2012
Rated 5 out of 5 by Mariangel Location, location, location
Prefer this hotel to any in Anaheim. I was going to a wedding in Brea and this was a bit further than the other Starwood properties but it was worth it. Loved the location!
October 16, 2013
Rated 2 out of 5 by JackNi1968 Lost Cell Phone Charger
I put on no clean notice on the door before I leave the room. When I came back, the room was cleaned. But I couldn't find my cell phone charger anymore. Stay away from this hotel!
July 1, 2013