Rated 5 out of 5 by CindyB Had a meeting
I was very pleased with the food and the hotel staff. I was most pleased with the attention we received. Special commendation to Osvaldo-the staff member assigned to us and to Tina, the conference services person. Excellent!
September 27, 2012
Rated 4 out of 5 by travel3049 Right across from South Coast Plaza
If you want to go shopping this is the place to stay. You can walk right across the street to the mall. The room was clean. I am a platinum member I was upgraded which is always nice. The staff was very friendly and helpful.
June 18, 2012
Rated 5 out of 5 by Jingleweed Saturday Getaway
Had trouble logging into my account on the web and called instead. Got a great rate plus they re-instated my gold level plus gave me a $75 dinner credit (gift card) plus half-off parking. Great deal and had a great time.
July 25, 2012
Rated 4 out of 5 by DavidChicago Back for another great stay
Whenever I can, I stay at this property. The proximity to restaurants and shops makes it great for customer entertaining. The hotel itself is great and I love breakfast at Pino Provence. They have the best croissants.
October 29, 2013
Rated 4 out of 5 by Demon2332 Upgrade air conditioning
Overall stay was good except all 4 of our rooms were extremely hot. The air conditioning felt like a swamp cooler. It took 4 hours to get the room to 78 degrees. Went down to the bar to wait for the room to cool down.
September 19, 2012
Rated 5 out of 5 by nov30 This hotel has the friendliest staff !!
This is my second time staying in this hotel and i am very happy with all stays at this hotel. Front desk agent super helful and friendly. Room service was on time and frienly, housekeeping ladies were very helpful.
February 4, 2013
Rated 2 out of 5 by BHHE Priority issues
My family & I just stayed here this past weekend. I made reservations MONTHS ago. It was for two queen beds. I got a king and a rollaway. I was told my room was given to the dance teams that was competing there.
April 1, 2013
Rated 2 out of 5 by Louie Too many extra expenses
It's such a turn off to be nickled and dimes for everything. Almost $30.00 to park! Really?!
And being charged for the Internet?
Also, your restaurant was not open for dinner. It looked like a really good menu.
March 20, 2013
Rated 5 out of 5 by DesertTraveler Nice location
Westin is famous for comfortable beds and linens. The fitness center is exceptional also. This location allows one to walk to many nice restaurants. The one area where it is not competitive is in WiFi charges.
October 9, 2012
Rated 5 out of 5 by hummingbird would return
Didn't have time to enjoy the amenities--too busy. But would love to return to do so.
Bed was super comfortable.
Caroma toilet was impressive (water conserving).
Didn't get to use pool/fitness center, but wow!
March 12, 2013
Rated 2 out of 5 by WimBurton Room noise
The room was extremely warm so i set the thermostat to 65. While i slept or didn't sleep the air/heater went off all night makeing a very loud roar each time it went on. OMG! A terrible nights sleep.
February 15, 2014
Rated 4 out of 5 by Daworm Heavenly Bed/Shower
Love the beds, extremely comfortable.
I could not wait to get in bed - slept like a baby.
I also stayed in the shower for 30 minutes - the overhead shower head was oh............... so relaxing...........
April 17, 2013
Rated 3 out of 5 by Ykim206 Feedback
Overall, the experience was pretty good. However, the fan in our room (518) was too loud and we could not keep in on during the night. It was a warm night but we could not turn the fan on due to the noise.
July 6, 2013
Rated 2 out of 5 by Jimbo201 Missed some marks
Never mind the fact that the parking is located in a separate structure 500 or so feet away. 3 things occurred during my stay which frankly surprised me for a Starwood hotel.
1. Hot water was inconsistent (~10pm). Enough so that I eventually just had to cut my bath short.
2. The movie I ordered (Elysium) stopped playing all of a sudden and when I called the front desk they said they'd credit the $ back and send someone up to take a look. 15 mins later and still no one has arrived. I eventually got the movie started again and when I check out the next day the front desk discovers that the charge is still in fact on my bill and proceeds to remove it "again".
3. The hvac unit was so noisy that I had to turn it off just to be able to sleep. I was told later by the front desk that the hotel was a retrofit of an old building and there was still work to be done. She added that this is a common complaint for this location.
I like to think of myself as open minded and usually pretty easy going but these events made for a stay chock full of interruptions. I hope they improve upon these things.
January 20, 2014
Rated 5 out of 5 by jennifer22 Super convenient
The hotel was just steps away from the theater where we were planning to see Wicked. We wouldn't have known to walk except that very friendly and helpful valet staff suggested it and gave directions.
March 5, 2013
Rated 3 out of 5 by yakkers55 Great lobby/staff, rooms need a refresh
The lobby and staff are great, but the rooms are a little run-down with gaps in the tile and the wallpaper coming off a bit. Overall the hotel is fine, just the rooms probably need a little upgrade.
January 11, 2012
Rated 5 out of 5 by Ryan2001 Westin
Everything was great excerpt out room was not cleaned on Saturday. When we asked directions to knotts berry farm we were told to look for knotts road. Directions were incorrect its on beach blvd.
April 8, 2013
Rated 5 out of 5 by Phyllis1 Excellent Staff and Hotel
The hotel had an excellent staff and the facilities were also excellent. I would recommend this hotel for those reasons as well as its proximity to the airport, shopping, restaurants, and beach.
August 26, 2013
Rated 2 out of 5 by LSwilliams Hot Rooms
I did not have AC for the first 2 nights of my 3 night stay. The beds were nice but having to wet down a towel to drape over me so that I could catch some sleep was a terrible experience for me.
September 2, 2013
Rated 4 out of 5 by CBinAZ Staff
The bell staff is efficient and friendly. The hotel is really well located to amazing shopping and the top restaurants in the OC. No frills hotel but well located. Rooms could use a renovation.
August 18, 2013
Rated 3 out of 5 by KI91238 hope improvement
spent >30 min for checking due to gap in price between my booking and reception.
when I came to the room, bed making was not completed.
No shampoo or conditioner was there
March 15, 2014
Rated 5 out of 5 by TexTrav7 Great Stay
Very helpful staff. Better than expected comfort and cleanliness. Excellent restaurant with reasonable wine and food prices for the quality.
Comfortable bed. Good shower and good large towels.
December 6, 2012
Rated 5 out of 5 by drew25 amazing staff
I was amazed at how nice and attentive the staff was. My fiancé and I plan on only staying at Westin hotels from now on. I was so pleased with the service!
April 10, 2014
Rated 4 out of 5 by Bagman OC Location
This hotel is in the best locarion for business and pleasure in Orange County. Everything from restaurants, shopping and entertainment are close by. Including John Wayne Airport (Santa Anna).
April 3, 2013
Rated 5 out of 5 by joyof5 Perfect stay
We were very happy with our stay. I wish we had time to stay longer. The whole family enjoyed our stay. Everyone at the hotel was so nice. I have only great things to say about this Hotel.
December 16, 2013
Rated 4 out of 5 by Chevy55 Two things need attention
1. valve in tub/shower to switch to shower doesn't work well. Water still running into tub.
2. Lack of bell people @ check out time.Had to bring down own luggage as couldn't wait for them.
January 14, 2013
Rated 5 out of 5 by CAVacation Great location
Great location for travel up or down the coast.
Good shopping and dining choices nearby.
Special bonus was the theater and orchestra hall within walking distance.
Attentive, gracious staff.
March 20, 2013
Rated 3 out of 5 by WestinNeighbor Not up to typical Westin standards
The overall condition of the hotel was disappointing for a Westin. Old carpeting and elevators. Shower needed caulking. Pool area was a let down.
Workout area was up to typical standards!
July 27, 2013
Rated 5 out of 5 by Kay43 New Holiday Tradition
With both families in OC, staying the weekend before Christmas at the Westin (South Coast Plaza) will be our new Holiday Tradition. Lovely hotel and excellent service without being stuffy!
December 24, 2012
Rated 3 out of 5 by superdad Hotel cleaness was not good
Got into the SPG floor room, and the toilet seat was not clean. I was able to get a new room from another floor, and found out the drink glasses were dirty. I was disappointed.
November 28, 2012