Rated 3 out of 5 by Sandraxms If only the little things had been right, too
As an SPG gold member I always look for Starwood properties and the Westins are among my favorites. However, this recent five night stay was not up to par, especially when it came to the room (2047). The two most disturbing factors where in the bathroom, a) red mold on the showerhead that just kept growing back and also that through the air-conditioning vent here we could clearly hear the conversations in the room above us. Assume that if these guests had known we would listen is, they would have been just as uncomfortable as we were. A few more little things were missing too, we had to call for the complimentary water, for tea bag refills. Overall, this unfortunately did affect the stay as being on a business trip, we did not have time to experience any of the fun elements of the hotel. Valet was also a let-down, especially for the high fee.
September 9, 2012
Rated 5 out of 5 by Starjk Great, convenient, and beautiful facility
The first and foremost reason I like Westin is that they have a pet friendly facility. I like traveling with my maltipoo companion and it's important for me that shes welcomed and comfortable. I also liked that they have several restaurants and bars within the hotel so I didnt have to leave the facility to grab a quick bite. This hotel is prefect for people who like to travel alone like myself. I just wish the bathrooms were a little bigger.
August 30, 2012
Rated 4 out of 5 by bjabc Overall impressed but one major issue
I had one night stay for a weekday business travel. I requested a platinum suite upgrade ahead of time, but it took the receptionist quite some time to find a room for me. It ends up the lowest floor in the green tower. The hotel looks well managed and maintained. The biggest issue I had was there was no hot water in the morning! I kept the hot water running for 20 mins, still cold... I finally gave up, watched my face, walked away...
October 11, 2013
Rated 2 out of 5 by Scott92101 Not the Platinum experience I had expected
I travel weekly and stay at this location frequently. My most recent visit I was given a room right next to the elevator and it was an accessible room at that. When I checked in I was told that was all they could offer even though the room was booked a while back. Being next to the elevator, it vibrated the room everytime it rolled past. It was also very noisy given it is the only room along the lobby on the floor I was on. Since the room was accessible the bathroom had a roll-in style shower which would have been fine except that i could not see that water had traveled across the floor and I slipped and fell leaving the bathroom. I felt like the hotel values its convention business much more than its frequently returning guests. Even though my office is across the street from the hotel I am now considering other hotels for my frequent visits to LA.
June 11, 2012
Rated 1 out of 5 by SanDiegoTraveler No hot water!
This hotel was average, but for the price it was way below my expectations; especially, when I woke up in the morning and there was no running water due to a pipe breaking, but when they did turn on the water (1/2 hour later) there was no hot water!
Guest services was not willing to do anything to remedy this or to make guest feel better about this situation. They barely even apologized. I definitely won't recommend this hotel again.
October 15, 2012
Rated 5 out of 5 by Jestr001 Great place, great people
Had a great time. Rebecca H and Brandon G at the Front Desk were really welcoming and accommodating. There was also a gentleman working overnight at the Front Desk (I believe his name was Mohit) who mapped out a few stores for me to do some early 6am shopping, which definitely made our day. Our room was well kept in a promptly manner, and the service was very efficient. Would definitely recommend this location for future travelers.
August 23, 2013
Rated 3 out of 5 by Latin2Dancer Parking Mangement
I was told from a lead/supervisor position that Valet Parking is $20 (for the attendees attending the LA Salsa Congress), and Self-Parking ranges from $10-$15 per night. I stayed for three nights, and I paid $82 for parking... The Parking people told me, I had to get my ticket validated. The Valet Management and Front Office from the Westin failed to mention this in person when I was talking to them about the parking arrangement.
May 28, 2013
Rated 4 out of 5 by KimW Hotel Was Great...Initial Issue with Room
Amazing hotel! Was there for an event this past weekend. Had issues with my rooms electrical system. Power kept going out when I used my hair dryer (3 times). The engineer guy was really great. Apologized profusely, changed rooms and offered me comped room service. I agreed to the room service although never had a chance to use it. Maybe a comped room or partial comped room would have been better. Overall...great place to stay.
June 27, 2013
Rated 3 out of 5 by sham69 No hot water
The hotel was reasonable in most respects but there was a one major outage during our stay that dominated our overall view of this stay,
There was no hot water on either day of our stay. I find this unacceptable at a major hotel. The hotel blamed this on the city and offered passes to a gym across the street (how come they had hot water?) on the 2nd day. Not having an in-hotel backup nor any offer of comp is unacceptable.
October 12, 2013
Rated 5 out of 5 by OldSolider97 Great Short Escape
My wife and I had not been in downtown LA for decades what a nice surprise we found. Especially the Hotel Bonaventure the room, hotel staff and all were excellent, we could not say enough of our short stay. Rehan and the staff at the breakfast made our start of the day especially nice, thanks to you all. One nice touch, when the cleaning staff clean a room, they close the doors so you do not have the cleaning noises. Nice touch
May 20, 2013
Rated 5 out of 5 by hope2play My First Choice in LA
Located in downtown LA, this is a fantastic hotel! The front desk and concierge are as good if not better than any Starwood hotel. I can make such a statement since for the last three years I have traveled 40-48 weeks out of the year.
I am always upgraded to rooms and suites that make my business stay feel like a second home.
Plenty of restaurants and stores are within easy walking distance and many directly across the street.
June 26, 2013
Rated 3 out of 5 by Pickerier Disappointed
This hotel was definitely not what I was expecting. Check in was fast and friendly. Got up to the room and was disappointed in how clean it was.. Or more like wasn't. First, the bathroom smelled like they hadn't cleaned it. It smelled of mold. Second , I noticed there was red stuff splashed on the wall that they didn't clean off from the previous guest. And I understand carpets get stained, but the stain on the floor looked as though they hadn't even tried to clean it. And after a night out, I returned to my room and the keys no longer worked on the room. Even security tried to use it and it didn't work. They had to let us in and bring a new key up- not what you want at 2am. I understand its downtown LA and it costs to park everywhere, but you would think they would discount the rate for hotel guests. It felt like I paid for a 4-star hotel and got a 3-star room.
August 11, 2013
Rated 3 out of 5 by henryee Everything is great except..
Everything is great except the VALET.
I wait tremendously a lot of time in valet parking in order to get my car. Plus As I give them my valet ticket told them "I would like to charge it to my room." they still took almost 15 mins to bring my car, and the valet guy won't give me a key right away. then I had to go to the valet center? and need to say it again made me feel like I had to pay over there for over night fee $30.
June 29, 2012
Rated 3 out of 5 by UASITraveler Nice enough facilities...but tended toward prickly
Facility is nice, well-appointed. Room was excellent, housekeeping always friendly & efficient. Brewery service average at best, we got forgotten, apps sub-par (calamari tough, nachos missing half their advertised toppings). Valets inside great, but @ $40/night, should be tucking me in, too. Nice Starbucks coffee set-up @ bar. Gift shop closed 15 mins early one night, front desk couldn't care less: "they rent the space."
June 10, 2013
Rated 5 out of 5 by HONESTAYE Great Service
Ricardo, check my wife and I in. Our room wasn't ready so he provided us with a suite and breakfast for the inconvenience. On top of the service he did it with a smile on his face and it's literally one of the best services I've received from a Starwood property. THe hotel itself is large with several restaurants and located centrally to to other restaurants and quick cab ride to the convention center (could be walked).
July 5, 2013
Rated 1 out of 5 by shelli802 Dissatisfied Guest
Hello, I checked in on Saturday, February 15th--it was near midnight. There was a line of at least 50 people waiting in the registration line. People had been waiting FOR HOURS to check in. That is UNACCEPTABLE in my opinion and you have lost me as a guest.
February 17, 2014
Rated 4 out of 5 by MrLA Great hotel, but...
This is a great hotel by all means. However, parking rates are a bit expensive ($40 per night), specially if you'e staying for long periods of time. Also, the hotel does not include complimentary business center and you have to pay a FedEx office to scan/ print documents or browse the net. This was unexpected for a four stars hotel since even 2.5 hotels that I've been to offer complimentary business center services!
March 16, 2013
Rated 4 out of 5 by Lutley Most comfortable beds ever!!!
The rooms were spacious, with lots of light, great heating and cooling. The beds were awesome.
I had a problem with the TV which was quickly addressed by the friendliest engineer. Service was wonderful!
Was not thrilled with the elevator system that skipped certain floors, forcing you to use the escalator, that was only available on one side of the building. This would be a difficult hotel for a handicapped person.
October 15, 2012
Rated 5 out of 5 by ElenaM Anniv/Birthday Weekend
Hotel was beautiful, staff was very friendly and accommodating from the moment we got there....at registration were greeted by Sophia, upon noticing we were celebrating our anniversary and my husband's birthday - had a bottle of wine sent to us....A wonderful jesture. We enjoyed our stay tremendously. The room had a wonderful view of the surrounding area. Will definitely be staying there again. Thank you Westin !
October 12, 2012
Rated 3 out of 5 by Barnie Average Stay
My stay was okay, however there were a few things that were concerning;
- dusty room
- bed frame was very noisy
- Room Service servers didn't inform me that they had already included a tip, so i double tipped
- No one ask how my stay was
- check-in night waited 20 minutes in line, and then all of the sudden three more agents came out from the back office
The breakfast servers were very good, very lind and warm.
May 17, 2013
Rated 5 out of 5 by Chandrita Quick Trip Stay
From the time of check-in to during my stay and beyond, the staff at this large hotel (I say large for a reason) because at times you don't always get the excellent service they provided, was fantastic! Continuing to always recognize me as a Gold Member and noting my available upgrades, they met all my expectations. Although my trip was quick, this hotel provided all the amentities that were needed.
November 11, 2013
Rated 5 out of 5 by NY99 an amazing stay
It was an amazing stay!!! everyone was wonderful, the staff, food, the hotel is HUGE and beautiful. everyone was very helpful and super nice. Its a great location and its close by the nokia and staples theater, grammy museum. Thanks to Lupe at the concierge she was more then helpful, super nice and sweet! Also sorin at the front desk was amazing!! Love the hotel! thanks for an amazing and unforgettable stay!!
March 30, 2013
Rated 5 out of 5 by BoDeadly Great Hotel
We always love staying at the Bonaventure in Downtown LA...just park the car & leave your troubles behind. No need to go anywhere else for a great, romantic night. We used the fitness center, pool, rooftop bar & restaurant, outdoor terrace, we even got to spend a little time in the room!! The Suites are an outstanding value & we got free tix to the Cleopatra Exhibit nearby with checkin.
We will be back.
September 26, 2012
Rated 4 out of 5 by Thomas88 Funny hotel
Entering to this hotel gives you the feeling being inside a space shuttle. Many elevators, bridges, towers etc... Quite big and 70ies style. Upgrad to tower suite; nice size, clean, but also bit outdated. View was nice, could have been better if windows where less dirty.
Breakfast is nice and stuff there was friendly. Location is in Downtown, a few minutes from the metro station.
December 14, 2013
Rated 5 out of 5 by Andrew58 outstanding service and staff
Dynamic service, outstanding staff.
From check in until departure the staff was truly on top of their game.
March 3, 2014
Rated 3 out of 5 by melanier Will not recommend
the room design at the Bonaventure is awkward. There were stains on the carpet. The cleaning staff kept putting the filter in the coffee maker wrong which made the coffee maker leak. The hotels food court hardly had any restaurants open. The parking is ridiculously expensive and since valet was our only option we had to wait around 15 minutes for them to get the car. Over all, I was not happy with my stay.
June 25, 2013
Rated 3 out of 5 by Sleepy25thfloor 3:30 alarm
I had a room with a door connecting to another guest's room. Doors were closed and locked but that didn't stop both light and sound coming thru from the room next door. This included his 3:30 am alarm, followed by his shower, followed by his breaking something and finally his departure at 4:10 am. Not a very good night's sleep for an overpriced property.
January 8, 2014
Rated 3 out of 5 by Poodles02 Customer service needs to improve
Overall attitude of nonchalance. Lupe, the concierge was rude and disinterested...not at all helpful. Front desk staff did not follow thru with request to have safe fixed in our room in spite of several requests. Maid left dirty rag in our room and failed to replenish consumable items such as shampoos. Such a shame that such a beautiful and well located hotel discourages guests with a poor attitude.
October 19, 2013
Rated 1 out of 5 by George1234 One of the worst experiences ever at a Westin
Hotel very dirty. Front office Staff clueless. No return call from management. Restaurant staff attentive.
March 3, 2014
Rated 3 out of 5 by Shauntavious Two different nights. Two issues.
Smoke detector started chirping at 3 am. Engineering came up at 3:15 am. Had no spare batteries. Removed unit from ceiling . Awake from that point on.
Next visit. Shower handle loose and ready to come off in my hand. Shower faucet leaked and dripped. Engineering called to fix handle and dribble.
Hotel is in decline.
January 24, 2014