Rated 4 out of 5 by AlbertodeXX Staff Helpful
The bell boys and the registrar were absolutely excellent in their customer service.
May 27, 2014
Rated 4 out of 5 by Roca28 LA Salsa Congress
Stay at the hotel for the LA Salsa Congress. We wanted to give a BIG thank you to the manager Mario. He was able to help after the assist manager was rude and hung up my call. We liked the room......clean, no bad smell and slept good.
May 26, 2014
Rated 5 out of 5 by syed786 key account manager
This hotel has great features.
May 25, 2014
Rated 4 out of 5 by Rtek1 Great rooms, good location
My room was very nice. Very comfortable, great bed, great bath, great amenities, and nice views. Hotel is conveniently located and staff is great. I found the lobby to be very loud and a little difficult to get oriented to, the first floor restaurant had a very nice breakfast but VERY pricey, and the food court level not up to the standards of the rest of the hotel.
May 23, 2014
Rated 4 out of 5 by FrankoLburg Comfortable and Convenient Hotel downtown
We had a one week stay at the Westin Bonaventure. The Hotel is conveniently located in downtown with a lot of places of interest in walking distance. The staff was very responsive and friendly be it at the reception, the concierge or housekeeping.
May 19, 2014
Rated 4 out of 5 by Marc75 Enjoyable 2 days
Excellent hotel with outstanding staff. Exceptionally high quality service. Food court on 4th floor is third-rate. Doesn't meet Westin's high standards. Most significant objection is having to pay $300 per night for a lower end room and then having to pay another $50 per night for parking. That's more than the daily fee for a rental car!
Shower stall leaked a large puddle on the floor. (Poor design.)
Again, your staff is terrific.
May 18, 2014
Rated 5 out of 5 by LAVI This hotel is really comfort
really comfortable beds and convenient traffic
May 13, 2014
Rated 5 out of 5 by Hyan This hotel is great on features and service
This hotel is great on features and service
May 12, 2014
Rated 5 out of 5 by SPGrocks88 Great location in LA
Good location.. other than staff's responsiveness, everything was 5 star to me
May 5, 2014
Rated 2 out of 5 by Fiturriaga This hotel need to be remodels
Hotel is old, small rooms, and noisy.
May 3, 2014
Rated 5 out of 5 by Lora27 wonderful place to stay
We love your hotel and have stayed here many of times but the parking is way to expensive.
April 28, 2014
Rated 2 out of 5 by Cub64 Great views
At the Starwood Preferred level I would have not have expected to have young couples that were out of control and very noisy. This occured Saturday night between 2am and 4 am.
April 28, 2014
Rated 5 out of 5 by CnB2014 Special Event Executed Flawlessly!
A group I am affiliated with had a special event recently at the Westin Bonaventure in Los Angeles and they did a fantastic job. From the early stages of planning the event all the way through check-out, the staff served up an excellent experience. Given the opportunity, we will be back for sure!
April 28, 2014
Rated 5 out of 5 by Islander33 Excellent
Excellent overall product and service!
April 25, 2014
Rated 4 out of 5 by bavarian llast stay
room is great. staff is great. Layout of hotel , signing, relationship of parking to lobby very confusing and complicated.
April 24, 2014
Rated 1 out of 5 by Verified Reviewer Horrible
Worst experience I have had with Starwood, Would not stay here if you are thirsty, want food or tired. Smallest rooms with no ac turned on before your arrival, horrible service in the lounge...and long lines everywhere.
Horrible....no other words for it. Will never stay there again...wish I had my points back. what a waste terribly managed.
April 23, 2014
Rated 4 out of 5 by CSeams Westin Bonaventure
Hotel was in very good shape in my upgraded suite - very nice. Typically, AC went warm in the middle of the night - I wish hotels would stop trying to economize and give me an uncomfortable night's sleep. Also had horrible service at Valet - make sure you call 15' before you really need to leave.
April 21, 2014
Rated 5 out of 5 by Jtsai Professional service
The service is professional. Hotel manager Ken Lee did help me a lot while I am staying. there.
April 20, 2014
Rated 5 out of 5 by LAK25 Fabulous Hotel!
From checkin to checkout it was great.
April 17, 2014
Rated 5 out of 5 by HiramGO Great Place
Great hotel in the Downtown LA area
April 16, 2014
Rated 4 out of 5 by pyrodex Good Hotel but dated
The hotel itself was very clean and nicely laid out but in the suites I noticed a very large issue. In this day and age of electronics and so forth there was ZERO plugs near the nightstands to support charging of phones and other devices. Outside of that everything else was great.
April 15, 2014
Rated 4 out of 5 by Annie31 Very courteous staff
My stay was good, but due to the noise above my hotel room late at night by other patrons and the traffic outside my window, it made my sleep not so great. However, I'm not sure there is anything the hotel could have done about this. I live in the country, so I'm use to no sound at nights, which is much harder to obtain in the city.
April 14, 2014
Rated 2 out of 5 by tommyt12345 Bonaventure LA missed the mark
The hotel itself was reasonably appointed and had all the amenities one would expect from a hotel. This hotel seemed unique in that it did want to charge large $ for everything. Include wifi access and double the price of valet parking in the area? When trying to discuss this with the front desk and shift manager I was treated very poorly and I might almost say rudely
April 14, 2014
Rated 5 out of 5 by BobMA54 Perfect in all ways
A wonderful experience. Highly recommend.
April 13, 2014
Rated 4 out of 5 by AZVic Behind the times
I was a bit amazed to find that internet was $13 a day. You can get free internet at your local coffee shop or even a much lower quality hotel. Very surprising that it was not included for your guests at the rates we pay. Otherwise very nice hotel.
April 11, 2014
Rated 1 out of 5 by wesbement Not Impressed
Two of the three elevators in the tower I was in did NOT work the entire time I was here. Staff does not understand the concept of "tax exempt" status.
April 11, 2014
Rated 5 out of 5 by Christoph Largest hotel in LA...
We did not particularly like the maze of this large hotel but reception was friendly, breakfast buffet was one of the best of any Westin, the suite had a good layout, house keeping did not wake us and we had a good stay in general. What more do you want?
April 8, 2014
Rated 5 out of 5 by DeeNice This is a great hotel and the staff is exceptional
The staff is always helpful from the front desk staff to room service, bell men, etc. The staff has customer service down to a science. Ricardo is always helpful with my needs. Thank you to every staff member, I don't always catch the name, but everyone is GREAT!
April 7, 2014
Rated 5 out of 5 by 12Rivera Teacher
Staff and personnel very friendly
April 6, 2014
Rated 5 out of 5 by SavvyK Above and beyond
Everyone was helpful, knowledgeable and happy to help. I was sick on my last trip and the staff helped with offering chicken soup and room service took it upon themselves to bring up club soda and sprite to help with my stomach. Above and beyond. I also extended and each time the am staff member made checking back in easy and fun. AND Michael the bell hop...gave an awesome breakfast recommendation...Avocado Toast!!! Which was AMAZING!
April 5, 2014