Rated 2 out of 5 by MDP66 Good location
Hotel is close to airport.
October 11, 2013
Rated 3 out of 5 by AlgaeEater Worn Decent Hotel at Fair Price
This hotel is a good deal for the price, considering you are in LA. The rooms are fine but you can see definite wear and tear through out the place. The service was good and most of the staff were helpful and gracious.
My toilet was broken when I got in the room, bad, and they had a repair guy up there in 15 minutes, good.
The lack of free wifi is just irritating, the in and out parking was over priced and there was no complimentary breakfast. But that is the trade off for the lower rate.
If I was staying in the LAX area in the future I would consider this hotel again knowing its limitations.
October 10, 2013
Rated 2 out of 5 by Mitch52 Bad Check in Experience
Arrived at LAX at 7:30pm. Waited 30 minutes for shuttle but nothing. called hotel at 30 minute mark...phone rang 20 times, no answer. Called hotel again at 35 minute mark...again 20+ rings no answer. Checked number to make sure I was dialing correctly, I was. Dialed again, 20+ rings no answer. Took a $20 cab to hotel which was 3 miles away. Waste of my money. Got to the hotel, long line (7+) checking in but no one in the Gold/Platinum line where I waited 20 minutes. Desk clerks kept checking in non-premium member for quite some time while I waited. When I did get checked in "Eddie" was helpful but no platinum upgrade. Not that they didn't have any upgraded rooms available, they just were not cleaned. If I wanted to wait 40 minutes I could have one. I complained to the desk manager and he shrugged his shoulders and said he would give me some extra Starwood points. Havent recieved them.
October 10, 2013
Rated 1 out of 5 by SPGfan15yrs Disappointing stay
Stayed at this property for a night - very convenient for my early AM flt out of LAX. Though the checkin, the valet parking was efficient it turned out as of the worse Westin experience subsequently, small things that matter and you would expect to be taken care of in a Westin but did not happen here. Long story short after a comfortable night's sleep woke up to only decaf coffee sachets and water pressure so low that the shower would not turn on. Tried calling service express but all telephones were down, subsequently found out that all telephones were down in the through the past day but the check in staff made did not mention it! With a 6:15 flt, rushed out made my flight and opened my mail to a Westin folio that had refreshment center charges though I had only taken out the bottle of water marked "Free and Clear" as told by the check in staff. No shower, no coffee, wrong charge - not acceptable from a Westin!
October 10, 2013
Rated 5 out of 5 by HRSBusiness Excellent Business Traveler hotel
Great hotel for business traveler and very comfortable for a women traveling alone. Large lobby with good resources if you want to work somewhere other than your room. Very good onsite restaurant with lots of options beyond sandwiches and rubbery chicken. And very good gym.
October 7, 2013
Rated 2 out of 5 by 1234abcd So noisy
This hotel is too close to the airport. We could not sleep due to the noise.
October 3, 2013
Rated 3 out of 5 by Chang1 Great Hotel for Short-term Travelers
The Hotel is great for short-term travelers. Amenities are vast. Price is good for the room, the locale, the availability of food places, and general comfort. The a/c in the room works well. Good selection of TV channels. Desk is a good size for business travel. However, the rooms are dated and even though the furniture seems contemporary, the lack of upkeep shows the wear, tear and stains on the desk chair, the two-seater couch, its cushion and the carpet. The bathroom was a big disappointment. Needs overall upgrading badly and just felt dirty. Even though the bathroom has been given updated fixtures, they look dirty and the shower-head is an expensive attachment to an old and ugly tub. The housekeeping staff shows up late to clean the room and the bedding was never changed. The carpet was not vacuumed and the desk top was never dusted or cleaned. I knew this because I would come back to the room to find that my protein powder that I had dropped was still on the desk and floor. So, I cleaned it. However, the overall staff is very friendly. The in-room dining is excellent, even though the prices are very high. The quality and quantity of the food coming from the Daily Grill was very good. I had no choice but to visit the gift shop for some water; the gift shop is extremely expensive.
Parking is extremely expensive. The pool is fine for a quick dip. Nothing fancy. Good hotel for an in-and-out traveler.
September 30, 2013
Rated 2 out of 5 by Zizou Tired
The rooms are just tired. The bathrooms, especially need to be updated.
September 28, 2013
Rated 4 out of 5 by Skeetsfire Comfortable and friendly
This hotel is convenient to LAX and very comfortable. The front desk staff (especially Sydney) is excellent and friendly. The only downside I could find is the noise and rumble of the aircraft taking off, but it is a trade off for proximity to the airport.
September 27, 2013
Rated 3 out of 5 by Martin1234 Business Meeting 9/24-25
Starting from my check-in when I was ignored for people just walking-up to the SPG member line, I found the hotel dirty. Elevators had liquid spilled on the walls/floors and had been there awhile. Front desk staff not helpful. If people want to work in the service industry - learn to smile! I felt like I was disturbing them. Also, when I asked the front desk about accessing the computers in the Business Services he did not offer any help.
September 26, 2013
Rated 3 out of 5 by DCBuff Average Airport Hotel in Westin Wrapper
Like other hotels near LAX (and a number of hotels are closer), the Westin is merely average at best. Downsides on my stay: the wake-up call never came (thankfully, on east coast time I was already awake); the bathroom door wouldn't stay open (necessitating it to be propped open); the shuttle to LAX was packed early a.m. (the hotel needs to anticipate the needs of its clientele). Better than the awful LAX Four Points I stayed in a few months ago is all I can say for it.
September 23, 2013
Rated 3 out of 5 by Jos0320 Not enough sleep due to kennel next door!
A year ago The Westin LAX was my favorite hotel. My views changed during my most recent stay, not because of the hotel, but because there was a dog kennel/boarding facility right next door. I expected to have a nice restful sleep until my body was ready to wake up. Instead, I woke up at 6:30am because of the barking dogs at the kennel next door. It seemed like the dogs were programmed to orchestrate their barking in unison. Smh, I have to find a comparable hotel without a kennel nearby.
September 23, 2013
Rated 5 out of 5 by Erie47 Best stay near LAX
Courteous staff, always willing to help. Rooms and baths were very clean and neat. Resturant has good food at a moderate price. We would stay there again if ever traveling
September 23, 2013
Rated 2 out of 5 by Candelata poor Starwood
I checked in and the room was very smelly but too tired to chenge, thank God I carry my own Febreeze.
The AC had to be turned off by engineering because was too noicy.
The food in the lounge very poor.
Oh boy never back!
September 21, 2013
Rated 3 out of 5 by moco99 OK Westin, Needs a Refresh
Stayed here one night. One of the few Westin hotels that have an Executive Club. It's small, but free hor d'oeuvres in the evening and free breakfast in the morning is nice, albeit a small club room.
I woke to discover the shower pull in the bath was very difficult to engage and I almost didn't get a shower.
The small safe in the closet was locked, glad I didn't need it for my stay.
Brought up both the shower and the safe with the SPG front desk attendant, he wrote both problems down but didn't offer me any extra SPG points for the trouble...2-3K would have been a nice comp.
I looked to the east from my room, not much to see except the LAX dog kennel. If you're light sleeper, you probably want to ask them to put you in a room on the other side as they bark from about 6am to 9pm.
If I had to stay here again, I'd ask for a room that faced south so you can see the planes come to land at LAX. Only slight planes noises, this place seems fairly sound proofed from the outside (the walls between rooms...not so much, a little thin).
Over all, just OK. I've stayed at the Sheraton down the street, I liked that hotel better than this one.
September 20, 2013
Rated 1 out of 5 by Bears1108 Dated hotel with smelly rooms
Westin location can't be beat
Daily Grill is good bar and restaurant
Rooms are dated. Stained carpets, peeling wallpaper, stained solid surfaces in bathroom
Rooms stink of mold and gym socks
Open the mini operable window and you'll just suck in the smell of exhaust of the kitchen.
Shuttle service to/from LAX is atrocious. Waited 45 minutes for shuttle
September 19, 2013
Rated 4 out of 5 by BDC23 Great location
This place is great if you have an early flight. It's clean and the restaurant is great. If you want a neighborhood to walk around in I would definitely steer you away. Unless of course you like to walk around airports.
The staff is very nice and helpful and I once met an Australian actress in the bar.
September 18, 2013
Rated 5 out of 5 by KEVnAMP Extended Honeymoon
Flight delay home allowed us to stay in LA for two nights. First room we checked into had a few issues. Front desk staff were exceptional in the response with room change. The rest of this unplanned trip was wonderful and would not have been the same without the high class service and attention from the Westin staff.
September 18, 2013
Rated 5 out of 5 by 202Murphy LAX Trip
Excellent venue, location and staff.
September 15, 2013
Rated 4 out of 5 by mjweye No Hot Water
I stay here often on business but was unable to get any hot water in the shower
September 14, 2013
Rated 5 out of 5 by JC12 Bad mattress
All was good except for the mattress....felt like it had a plastic covering that was both uncomfortable and caused sweating. Not good.
September 13, 2013
Rated 4 out of 5 by Christoph Hotel, restaurant and lounge - all fine.
I stay here when in LA. Close to LAX, bus lines, a popular restaurant and a very good lounge in the top floor with great views. Very good breakfast in the lounge, too.
September 12, 2013
Rated 5 out of 5 by Tracey1969 Wonderful Stay
I enjoyed the stay. It was wonderful. The room was clean and comfy and the people were so friendly. I will definitely stay again. I had a business convention at the hotel and the business rooms are nice as well.
September 9, 2013
Rated 3 out of 5 by Privacy12345679 A good hotel that has issues
There are two primary problems with this hotel: 1) the Internet service doesn't work properly (the signal is just too weak too much of the time) and this is a basic service, much like hot water; 2) the parking is vastly overpriced for the area and the service. Other than that, this is an excellent hotel. It has a mediocre restaurant in it but that's not unusual. And it's also not the fault of the hotel. One does not go to most hotels for a dining experience.
September 9, 2013
Rated 1 out of 5 by aero01 Barking Dogs
Do not stay in this hotel. Barking dogs on the property below my room ruined my two day stay and I will not be going back to this hotel.
September 7, 2013
Rated 3 out of 5 by Bkbroome Easy location, bad wifi
I like this hotel and have stayed here many times. Like the Westin O'Hare, it's a big unexciting property but with a standard level of features you can count on.
While they changed the elevators a few years ago, they shouldn't have stopped there. The property looks a little shabby.
The only real issue is that the wifi is horrible! It is almost 2014, how can a business hotel have such bad connectivity? Very slow wifi in the rooms and it's spotty in the lobby and bar. I wanted to have a drink and work on some emails. The bartender said the wifi works about half the time and it's slow when it's on. This really needs to be fixed!
September 6, 2013
Rated 3 out of 5 by Nikichina Bar and room service lacking, good location
Location could not be better. Stayed there right after cross country flight, only five minute drive from airport. Arrived at 11 pm and child hungry for dinner. Order from bar and after 20 minutes they gave us our take-out hamburger. We went up to room only to find out no fork for salad and no ketchup in bag. Called room service to see if could help. They were really not nice and said that it was not through them food ordered, so needed to talk to bar (which was already closed by this time). So, we ended up eating without a fork. Premier lounge service excellent and pleasant. Room amenities bare,
September 6, 2013
Rated 2 out of 5 by Loudini1960 Musty rooms
For the second time staying at this hotel, the room we stayed in was musty. It smelled dank. Not impressed for typical Westin quality. Not sure if we'll try a third time.
September 4, 2013
Rated 2 out of 5 by TonyW13 This Hotel Needs A Facelift
I expected more from Westin, this airport hotel is in need of a complete makeover. Plastic cups in the bathroom and guest room ? Paper cups with the coffee machine ? Hand shower left in the on position resulting in bath towels getting a good spraying when the shower is turned on ?
On the plus side the bed was comfortable & front desk staff were excellent.
September 2, 2013
Rated 5 out of 5 by Jippy500 Top flight
Westin is my new favorite Los Angeles hotel. The staff at every level was genuine, friendly and helpful. There were probably 4 or 5 times during my 3 day stay there when a staff member went well out of their way to help me. I'm coming back.
September 2, 2013