Rated 3 out of 5 by Martin1234 Business Meeting 9/24-25
Starting from my check-in when I was ignored for people just walking-up to the SPG member line, I found the hotel dirty. Elevators had liquid spilled on the walls/floors and had been there awhile. Front desk staff not helpful. If people want to work in the service industry - learn to smile! I felt like I was disturbing them. Also, when I asked the front desk about accessing the computers in the Business Services he did not offer any help.
September 26, 2013
Rated 3 out of 5 by DCBuff Average Airport Hotel in Westin Wrapper
Like other hotels near LAX (and a number of hotels are closer), the Westin is merely average at best. Downsides on my stay: the wake-up call never came (thankfully, on east coast time I was already awake); the bathroom door wouldn't stay open (necessitating it to be propped open); the shuttle to LAX was packed early a.m. (the hotel needs to anticipate the needs of its clientele). Better than the awful LAX Four Points I stayed in a few months ago is all I can say for it.
September 23, 2013
Rated 3 out of 5 by Jos0320 Not enough sleep due to kennel next door!
A year ago The Westin LAX was my favorite hotel. My views changed during my most recent stay, not because of the hotel, but because there was a dog kennel/boarding facility right next door. I expected to have a nice restful sleep until my body was ready to wake up. Instead, I woke up at 6:30am because of the barking dogs at the kennel next door. It seemed like the dogs were programmed to orchestrate their barking in unison. Smh, I have to find a comparable hotel without a kennel nearby.
September 23, 2013
Rated 5 out of 5 by Erie47 Best stay near LAX
Courteous staff, always willing to help. Rooms and baths were very clean and neat. Resturant has good food at a moderate price. We would stay there again if ever traveling
September 23, 2013
Rated 2 out of 5 by Candelata poor Starwood
I checked in and the room was very smelly but too tired to chenge, thank God I carry my own Febreeze.
The AC had to be turned off by engineering because was too noicy.
The food in the lounge very poor.
Oh boy never back!
September 21, 2013
Rated 3 out of 5 by moco99 OK Westin, Needs a Refresh
Stayed here one night. One of the few Westin hotels that have an Executive Club. It's small, but free hor d'oeuvres in the evening and free breakfast in the morning is nice, albeit a small club room.
I woke to discover the shower pull in the bath was very difficult to engage and I almost didn't get a shower.
The small safe in the closet was locked, glad I didn't need it for my stay.
Brought up both the shower and the safe with the SPG front desk attendant, he wrote both problems down but didn't offer me any extra SPG points for the trouble...2-3K would have been a nice comp.
I looked to the east from my room, not much to see except the LAX dog kennel. If you're light sleeper, you probably want to ask them to put you in a room on the other side as they bark from about 6am to 9pm.
If I had to stay here again, I'd ask for a room that faced south so you can see the planes come to land at LAX. Only slight planes noises, this place seems fairly sound proofed from the outside (the walls between rooms...not so much, a little thin).
Over all, just OK. I've stayed at the Sheraton down the street, I liked that hotel better than this one.
September 20, 2013
Rated 1 out of 5 by Bears1108 Dated hotel with smelly rooms
Westin location can't be beat
Daily Grill is good bar and restaurant
Rooms are dated. Stained carpets, peeling wallpaper, stained solid surfaces in bathroom
Rooms stink of mold and gym socks
Open the mini operable window and you'll just suck in the smell of exhaust of the kitchen.
Shuttle service to/from LAX is atrocious. Waited 45 minutes for shuttle
September 19, 2013
Rated 4 out of 5 by BDC23 Great location
This place is great if you have an early flight. It's clean and the restaurant is great. If you want a neighborhood to walk around in I would definitely steer you away. Unless of course you like to walk around airports.
The staff is very nice and helpful and I once met an Australian actress in the bar.
September 18, 2013
Rated 5 out of 5 by KEVnAMP Extended Honeymoon
Flight delay home allowed us to stay in LA for two nights. First room we checked into had a few issues. Front desk staff were exceptional in the response with room change. The rest of this unplanned trip was wonderful and would not have been the same without the high class service and attention from the Westin staff.
September 18, 2013
Rated 5 out of 5 by 202Murphy LAX Trip
Excellent venue, location and staff.
September 15, 2013
Rated 4 out of 5 by mjweye No Hot Water
I stay here often on business but was unable to get any hot water in the shower
September 14, 2013
Rated 5 out of 5 by JC12 Bad mattress
All was good except for the mattress....felt like it had a plastic covering that was both uncomfortable and caused sweating. Not good.
September 13, 2013
Rated 4 out of 5 by Christoph Hotel, restaurant and lounge - all fine.
I stay here when in LA. Close to LAX, bus lines, a popular restaurant and a very good lounge in the top floor with great views. Very good breakfast in the lounge, too.
September 12, 2013
Rated 5 out of 5 by Tracey1969 Wonderful Stay
I enjoyed the stay. It was wonderful. The room was clean and comfy and the people were so friendly. I will definitely stay again. I had a business convention at the hotel and the business rooms are nice as well.
September 9, 2013
Rated 3 out of 5 by Privacy12345679 A good hotel that has issues
There are two primary problems with this hotel: 1) the Internet service doesn't work properly (the signal is just too weak too much of the time) and this is a basic service, much like hot water; 2) the parking is vastly overpriced for the area and the service. Other than that, this is an excellent hotel. It has a mediocre restaurant in it but that's not unusual. And it's also not the fault of the hotel. One does not go to most hotels for a dining experience.
September 9, 2013
Rated 1 out of 5 by aero01 Barking Dogs
Do not stay in this hotel. Barking dogs on the property below my room ruined my two day stay and I will not be going back to this hotel.
September 7, 2013
Rated 3 out of 5 by Bkbroome Easy location, bad wifi
I like this hotel and have stayed here many times. Like the Westin O'Hare, it's a big unexciting property but with a standard level of features you can count on.
While they changed the elevators a few years ago, they shouldn't have stopped there. The property looks a little shabby.
The only real issue is that the wifi is horrible! It is almost 2014, how can a business hotel have such bad connectivity? Very slow wifi in the rooms and it's spotty in the lobby and bar. I wanted to have a drink and work on some emails. The bartender said the wifi works about half the time and it's slow when it's on. This really needs to be fixed!
September 6, 2013
Rated 3 out of 5 by Nikichina Bar and room service lacking, good location
Location could not be better. Stayed there right after cross country flight, only five minute drive from airport. Arrived at 11 pm and child hungry for dinner. Order from bar and after 20 minutes they gave us our take-out hamburger. We went up to room only to find out no fork for salad and no ketchup in bag. Called room service to see if could help. They were really not nice and said that it was not through them food ordered, so needed to talk to bar (which was already closed by this time). So, we ended up eating without a fork. Premier lounge service excellent and pleasant. Room amenities bare,
September 6, 2013
Rated 2 out of 5 by Loudini1960 Musty rooms
For the second time staying at this hotel, the room we stayed in was musty. It smelled dank. Not impressed for typical Westin quality. Not sure if we'll try a third time.
September 4, 2013
Rated 2 out of 5 by TonyW13 This Hotel Needs A Facelift
I expected more from Westin, this airport hotel is in need of a complete makeover. Plastic cups in the bathroom and guest room ? Paper cups with the coffee machine ? Hand shower left in the on position resulting in bath towels getting a good spraying when the shower is turned on ?
On the plus side the bed was comfortable & front desk staff were excellent.
September 2, 2013
Rated 5 out of 5 by Jippy500 Top flight
Westin is my new favorite Los Angeles hotel. The staff at every level was genuine, friendly and helpful. There were probably 4 or 5 times during my 3 day stay there when a staff member went well out of their way to help me. I'm coming back.
September 2, 2013
Rated 5 out of 5 by Johnnie33 Nice place to stay.
The Westin has very good accomodations and facilities (pool, Fedex Office, conference rooms, etc.). The room was very pleasant and clean. The staff was nice, even though there's some organization issues regarding packaging delivery.
The overall experience was excellent.
September 2, 2013
Rated 2 out of 5 by Katie2233 not Westin quality
Room was very old and "lived in". Stains on counter tops, air cond didn't work well, dog kennel with barking dogs just outside window, and most channels on TV came in fuzzy. NOT WHAT I EXPECTED FOR A WESTIN!
August 30, 2013
Rated 1 out of 5 by TKTOff Alarm Test Alarming
Having faced a flight interruption and delay in Maui, my family and I arrived late in LAX and unable to meet our connections to Denver then Chicago. Our group of travelers was by no means simple and consisted of my wife, two boys aged 5 and 9, my infant daughter of 9 months and my mother.
The airline sent us to LAX Westin for sleep and recuperation from an exhausting night and not being able to have us travel until the next day.
The excellent hotel staff at the LAX Westin checked us in and were warm, welcoming and helpful accommodating our very early check-in at 9:30 am from the airport. The Daily Grill Restaurant was also a fantastic place to eat with many tasty dishes.
Upon arrival, we were provided with two rooms on the 10th floor facing the back of the hotel. It was fortunate that rooms were ready for such clients as ourselves. Upon opening the doors both rooms looked as tired and shabby a state of condition as we were, yet the beds were comfortable and we fell asleep quickly. It was soon after this when we were greatly disappointed entirely.
To be fair the hotel had posted a brightly printed and pleasant-looking poster on an easel near the elevator to indicate a test of the fire alarm system. There was wording of an apology for the inconvenience and a letter size memo in the room slipped under the door. This did not prepared us for the upcoming level of inconvenience and sheer disappointment in the Westin LAX.
At noon, we were awoken by the test which proceeded for the next 23 minutes. Earsplitting siren squalls and indications of fire were followed by announcements that informed listeners that a test of the fire alarm system was underway. This abhorrent noise filled the room. As the test continued, our children became more and more terrified and battered down by the sound. The baby's sensitive ears had to be covered and muffled by hands and washcloths inside the bathroom with the sound only being dampened somewhat. Our 5 year old cried and still talks about the terrible hotel in Los Angeles that he never wants to stay at again. Our 9 year old understood that it was a test and tolerated the noise as best he could, but following the test hid behind the curtains and cried in sympathy of his striken siblings. As adult too, we tolerated the sound and also regained our composure from a startled awakening, the anger as parents trying to protect and then pacify our frightened children, and then to contend with one further complexity in an already complex process of returning home from an otherwise great vacation.
While I do understand the need and appreciate the test of emergency systems, I feel let down by the hotel for the complacent and negligent lack of information regarding the intensity of such a test on guests. In all seriousness had I known the extent of time of the drill, the intensity and decibel level of the harsh sound I would have taken all attempts to protect my family from the trauma of the experience. I would have requested a wake up call and taken my tired family out of the building for a snack at a nearby restaurant, a walk, or even sat by the fountain out front to wait out the noise. This was utterly terrible. I have no other words for the experience itself and hope that no other hotel patron has to contend with such a ludicrous experience at any Westin such as we have on this last visit. It was psychologically exhausting and as a parent leaves me with only feelings of contempt for for the Westin brand and chain.
I do not know if this writing will ensue any further customer service attempts to regain my confidence in the Westin brand, but as of now I am not a satisfied hotel patron. Up until this time, I have enjoyed my stays at Westin hotels, but as of present my sentiment is much different.
August 30, 2013
Rated 1 out of 5 by two13 Room was charged although we had used travel miles to pay.
We reserved room for August 22,2013 for one night. We used Aeroplan miles reward for the one night. Our VISA card was charged for the room and 2 phone calls evn though our reward miles covered the room fee! We have spent 5 phone calls to the hotel to try to get our VISA account credited. We only get a recording in Accounting for the Westin! We are really frustrated for a one night stay! The hotel won't even email us to say that they are looking into it! Now we are still trying to get Westin accounting to acknowledge us!
No idea when this will be fixed, even though we have a STARWOOD account!
August 29, 2013
Rated 1 out of 5 by Unhappy331 Shirley
The hotel is nice and clean. The rating is low however because at 3 am an unknown staff member tried to enter our room. The only reason he didn't get in is because we had the chain in place. With a 3 yr old and us asleep we werefreightened. My husband ran out into the hall to see what was going on and was told the smoke detector in our room was going off so they wanted to check. It was not and we don't smoke. They should have called and not tried to enter in the middle of the night We didn't even here them knock. Very unprofessional and unacceptable.
August 26, 2013
Rated 4 out of 5 by joerob35 Very convenient
Westin Lax is very convenient and comfortable.
August 26, 2013
Rated 2 out of 5 by Taylor57 Good service to airport; good restaurant BUT:
The comforter on our bed was filthy. It was loosely covered with a sheet which, in the morning, revealed a disgusting sight. Whoever made that bed had to see the blood/fecal matter on much of its corner which was near our faces. Unfortunately, noticing this, after sleeping under it, was most disturbing. Also, the telephone wasn't working and needed cleaning. Since receiving no reply to my email from the general manager, I'm posting here.
August 25, 2013
Rated 1 out of 5 by Weebit New low
I have used this hotel for hundreds of nights, and am truly disappointed that I am compelled to state the hotel has reached a new low. It has been in a downward spiral for months, but this last stay set a new watermark for lack of attention to details and sustainment of the facility.
I was provided a room which reeked of pesticide, and could not get an answer from the staff as to why the room had been treated. The shower never did deliver warm water, forget a hot shower ! The quality of the food has continued to decline in both quality and portions, and the facility is clearly not being sustained as it is dirty and dilapidated with now apparent sense of urgency to repair or clean both the rooms or public areas.
August 24, 2013
Rated 2 out of 5 by Alsib Staff less than properly trained
For the $35 per day for valet parking
They brought me wrong car twice
I left my tennis shoes in room and had to wait
45 mins to bring it to lobby
The bathroom is old and tub rusted
August 23, 2013