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Rated 3.6 out of 5 by 1254 reviewers.
Rated 3 out of 5 by Average Hotel - Blah. Checked in, room not ready, they said they'd text/call when ready, never did. Bell desk: We picked up luggage, no offer to deliver it to room, didn't volunteer directions to the correct elevator. Room Service: Needed a wine cork. 30 mins after a second phone call front desk girl ran it up (awesome service there). Sink was cracked. View was okay but don't like looking at the top of a roof instead of city/water. Location was in the heart of SF, that was convenient, though Union Square is overrated. I selected this one bc "One of the only two ON Union Square!" -- there are hotels everywhere nearby. Coffee shop overpriced...pancakes and buffet $70. Seriously. Lobby bar closes too early, there's also a winery tasting room - closes at 8pm...too early! July 21, 2014
Rated 4 out of 5 by Great Location Location of hotel is what you're paying for here (Union Square). Lobby is exquisite but rooms are par at best. Lobby bar and restaurant looked nice but were overflowing with people, so we couldn't get in. As a Gold SPGer I appreciated the 4PM checkout...what I did not appreciate was the cleaning lady calling at noon and again at two and asking if she could come in to clean. To even out the staff experience, the Concierge was very helpful and scored some good tickets for us. Hotel is nice, but the Westin on Market is only a couple blocks down the road, nicer amenities and is typically less expensive. November 12, 2013
Rated 5 out of 5 by Classic SF Hotel This building is such a classic in SF, absolutely beautiful! The location is perfect. And this is coming from a local. You have everything in walking distance- shopping, restaurants, bars, clubs, Yerba Buena Center, museums, etc. We got the family room which is the biggest hotel room I have ever stayed in that wasn't a suite. So roomy and spacious. Beds were the usual Westin amazingness. It's not the most modern hotel around but that isn't why you stay here. But, all of the amenities are updated, like showers and TV, and that is what's important. The gym is great and there is a steamroom in the locker rooms. So glad I finally got a chance to stay here and would definitely recommend it! June 24, 2013
Rated 5 out of 5 by Great service and facilities Have stayed at the Westin St. Francis on two occasions, both while in SFO for a conference and have been totally impressed by the overall experience right from the check in process to the rooms as well as the facilities available. Would surely recommend this hotel to anyone traveling for either business or leisure. August 21, 2014
Rated 5 out of 5 by perfection for our 50th anniversary. Although the room was the # we requested, thinking that was the one where we spent our wedding night, it wasn't the room we were thinking of, our fault! Services were outstanding, from bell hop to room service and the extra special additions sent to us for celebration of champagne and cake. A wonderful stay. August 19, 2014
Rated 3 out of 5 by Disappointed !! I am a Platinum Starwood Member.Last year stayed over 100 nights at Starwood properties .Twenty plus of those nights at the Westin St Frances Hotel, SF. This year I have stayed at the St Frances already 10 nights for business. I have been noticing the rooms are in a desperate need of repair and a makeover / remodel. The room furniture is tired and the carpets are worn. The house keeping is also in question and needs to be addressed. The prices that the hotel is charging per night and the poor up keep......i am going to have to consider making other plans for a hotel while i am in San francisco this year. I can not recommend this hotel any longer until some serous changes are made. Sad !! June 10, 2013
Rated 4 out of 5 by accounting is a problem I love the St. Francis, and our stay was no exception. However, we have been billed for "entertainment center" charges we did not incur, and the St. Francis does not make it easy to discuss that. I've left a voice mail, but not had a response. In general, St. Francis management does not make it easy for a guest to communicate with them. I realize that all hotels are not alike on this. But I appreciate a general manager who wants to know what ISN'T working in his/her hotel. As it stands, there is no way for a guest to communicate with St. Francis management at ANY level, except through voice mail. March 22, 2013
Rated 3 out of 5 by Not good on Pride weekend Everything about the hotel was fine. The building is beautiful. The facilities are great. The Clock bar is really nice. They even have Japanese whiskey. Service was fine. However, a few things wrong. the room was small. Reminiscent of a New York hotel room. There was barely enough room to walk around the bed and around the room. When we arrived on Friday, we had two messages on our answering machine regarding a run around town that only happens on Tuesday. Odd that voicemail isn't scrubbed when a guest leaves. For Pride Weekend, we decided to stay up in downtown SF the night before. Lastly, I don't blame the hotel, but the walls are paper thin. Being Pride weekend, we could hear guests next door in the middle of the night. June 30, 2014
Rated 4 out of 5 by Overall good Overall good but missed in a few areas. House keepers were to clean the room after 3 days and didn't. We had to call them at 4pm to get our room cleaned. They did fix the over site once notified but didn't say where the ball had been dropped. Not a big deal but you don't expect it out of this high end of a hotel. August 20, 2014
Rated 2 out of 5 by Tourist Trap As a SF Californian now living in Boston, we chose the St Francis to be near the shopping and holiday cheer. What a mess. The hotel was overrun and overbooked because of a dance workshop. We checked in and elevators were down and the lines extremely long to get up stairs. On a Saturday night we checked in and within a few hours had a note under our door informing us of some plumbing work that would need to be done the next am at 8!!! But not to worry, it would only take 12-14 minutes once they were in our room....on a Sunday am. I will never again stay in this tourist trap. Felt like Times Square November 28, 2012
Rated 4 out of 5 by Always comfortable We stay here whenever we come to SF (4-5 times a year), rooms are always comfortable and the theater is within walking distance. Staff ways friendly and helpful. August 25, 2014
Rated 4 out of 5 by Thanks for helping us celebrate our 10 year anniversary! My husband and I met 10 years ago in San Francisco - a chance meeting of strangers in a restaurant called Buena Vista. When the hotel found out, they sent a care package to our room - all the fixings for Irish coffee including Irish Whiskey and napkins from Buena Vista! What a nice surprise. August 20, 2014
Rated 2 out of 5 by Not a great experience I stood in line for a long time to check-in. When I got to the reception desk, it felt like I was speaking to a machine (or broken record). There was no warm welcome whatsoever. Generally speaking the hotel felt run down and there was a serious lack of personnel to help with customers. The fact that wifi was an extra charge on the bill was another negative - most hotels and any public restaurant or cafe, especially in San Francisco offer free wifi. Charging customers for this is a serious let down. July 28, 2014
Rated 3 out of 5 by Not the Best! Asked for a corner room, non available except fifth floor, had asked 10 or above. Had room 1089, no robes, had to ask for them. Toilet seat cover falling off, sink faucet falling off, Heavenly Bed was a Simmons very hard. Hotel lobby elevators and hallways freezing! After Chateau Montelena dinner took guests to Bourbon and they refused to seat us said we had to eat something. Sat at a long bar table and the waitress was rude! Next time came back from Farallon and couldn't have a drink in the other bar closed for a private party. Coffee bar closed and did not want to go back to Bourbon so went to bed! Thought we were Starwood Gold! Toilet paper and kleenex subpar, as were some of the towels. December 8, 2013
Rated 2 out of 5 by Service slow Several times during our 3 day stay I tried calling Service Express and no one ever answered. Should be called Turtle Express. Spent 45 minutes on phone with SPG Customer Service to get the right room for our stay. I needed adjoining rooms for my wife and 2 kids. Took awhile to figure out but was booked by Customer Service personnel. We go to check in and our rooms were given away. Why go through the trouble of making reservations if they are just going to not hold the rooms for you. I have been a long time SPG member for years. Very disapointed with service overall except Valet service. When I was able to get through Service Express to have my car pulled up they were on t of it in minutes. December 25, 2012
Rated 3 out of 5 by St. Francis (SF) We are longstanding fans of the St. Francis, but this time the front desk clerk was not helpful. We had asked for a corner room with an adjoining room on an upper floor. We were offered an obstructed view corner on a lower floor, and ended up on the 21st floor with a non-adjoining room for our son (his B-day). August 19, 2014
Rated 5 out of 5 by Best location in SF I really enjoyed my stay at this hotel. The location is perfect and the staff are marvelous. My room was clean and tastefully decorated. August 25, 2014
Rated 5 out of 5 by Great experience at the Weston St. Francis We had 2 rooms for 5 days each. The hotel was in a great location and had everything we needed. It was the perfect way to celebrate my birthday. August 23, 2014
Rated 5 out of 5 by Staff went out of their way to please us Staff worked so hard to respond to our needs and provide exceptional service. The staff made our stay wonderful and we will most certainly return in the future. August 23, 2014
Rated 5 out of 5 by This hotel rocks!! Love this historic hotel, in the heart of Union Square!! August 25, 2014
Rated 5 out of 5 by Great Staff, Service and History... Thanks, we had a great time...Classy as usual! August 25, 2014
Rated 2 out of 5 by below excpectations We stayed at the hotel for my wife’s birthday. The hotel was really nice but unfortunately the service was below expectations. Housekeeping woke us up early in the morning when they opened the door to clean the room, they left as soon as the realize that we are in there. After we came back from breakfast we found that they got in the room ,took our food out of the fridge and didn’t clean the room. After check out we had to wait for 55 minutes to get the car, I assume when you pay $51 for parking at least you will find enough staff ,and not have to stress out when you have a flight to catch December 20, 2011
Rated 5 out of 5 by A San Francisco Experience The Westin St. Francis has the best location for business or pleasure travel while in the charming city of San Francisco.. Its central location makes it ideal to hop on a cable car, or simply engage in shopping among the top-of-the-line retail stores dotted around Union Square. August 18, 2014
Rated 5 out of 5 by Perfect location and great service I booked this room as a treat for an employee celebrating his anniversary. I mentioned the special event when booking and the hotel's concierge emailed me the next day asking if they could assist in making the stay special. Even though I never got a chance to respond Concierge took the initiative to go the extra mile. There were fresh cherries and champagne upon arrival and an upgrade. This excellent treatment plus excellent location made the stay absolutely perfect. Would definitely recommend! July 25, 2014
Rated 5 out of 5 by Westin St. Francis What a nice surprise to stay at this hotel, lobby was excellent along with the lounge and the total ambiance. Easy steps to shopping and local sightseeing, August 22, 2014
Rated 4 out of 5 by Lovely but... We love the St. Francis, especially at the holidays. Everything is so festive and it's so convenient for shopping, dining, ice skating, cable car riding, etc. The only issue we had was that I booked a tower room with two double beds for my husband and me and our two teen girls. Beds were WAY TOO SMALL to sleep two people. That and the city sirens wailing most of Friday night kept us from getting any real sleep. Never saw an option for queen beds when I booked, but I'll be sure I never make that mistake again. Overall, a great evening. Highly recommend the package that includes parking ($50 night) and free WIFI ($15/night). If you're not eating in the hotel, try Kuketos down the street. Delicious! December 24, 2012
Rated 4 out of 5 by This hotel was perfectly located We really enjoyed our spacious, beautiful room. Very comfortable. Will definitely stay here again. August 23, 2014
Rated 3 out of 5 by Needs some Improvement I was upgraded to a Jr Suite for the first time at this property as a Platinum member. I've stayed at the St. Francis for several weeks in a row for work. This was one night using 12,000 star points for a free room. The Jr. Suite was worse than the deluxe rooms I have been upgraded to previously as Gold. The room was dirty. There was noise from adjacent room. The hot water was luke warm. And the mattress was uncomfortable. I have the Heavenly Bed at home which I bought specifically because of my normally excellent experience with Westin Heaven Bed. But the mattress in this room sucked and I woke-up with back paid. I would like to ask that you credit back my 12,000 points for this sub-par experience. February 18, 2013
Rated 5 out of 5 by This hotel met all my requests and more We visited with our two young grandchildren, their first time to San Francisco. It was important to have connecting rooms and be in the tower. We also needed a late check out due to late flight. The people I spoke with at the front reservation desk bent over backwards to help us. We were given exactly what we asked for, an upgrade, a huge corner room with connecting room and the 21st floor with a fantastic view. We had a great time and while there, everyone honored all our requests and it was amazing, since it was a three day holiday weekend and every room was booked. May 27, 2014
Rated 5 out of 5 by Great but... My wife's favorite in SF. One of my favorites. But...needing an access code to use the lavoratory on the main floor is unacceptable! Room card: okay. Having to go to the concierge and wait and wait and wait for people to make their restaurant reservations before I could get the code was absurd. It really cooled my feelings about the Westin St Francis. August 12, 2014
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