Rated 3 out of 5 by Bobo Dirty bathroom
Toliet bowl was spattered with someone else's f----l matter. P----c hairs on toilet rim. Cleaning rag on bathroom counter. Not what i expected in such a nice hotel.
February 3, 2013
Rated 5 out of 5 by KenB Alawys good
I've stayed at the Denver Westin several times, and the hotel and staff have always been exemplary.
January 30, 2013
Rated 5 out of 5 by Sunshine7 Attentive to my families needs
It was quick, meaning check-in and accessibility. Concierge was very knowledgable and very concerned and helpful. Great downtown location and overall a pleasurable experience
January 29, 2013
Rated 4 out of 5 by David2013 Gret Hotel
Great location and great checkin. However, room service was a little rude. Came back 20 minutes after for tray pickup when wasnt called. He told me that the service charge and the room delivery charge was on the bill but it was 'only a little gratuity'. Kinda unnecessary to say!
January 29, 2013
Rated 1 out of 5 by S2013 Understaffed and Remodel
I was not aware when I got to the hotel that their gym was under remodel. Not sure why they would remodel in the middle of winter. When I asked where the temp gym was they said across the street - actually not true. The entrance is at the end of the block across the street. In 30 degree whether this makes a difference. Breakfast the next morning - I left to go to Starbucks. There was only one person serving tables during morning rush and it would have taken 30 minutes or more for me to get my food. Finally the room heater did not work. Set it to 80 and it didn't heat up - froze the whole evening.
January 27, 2013
Rated 5 out of 5 by irlohneiss Denver in January
Wonderful visit. Breakfast was fast and accurate each morning and I love the very healthy, Paleo options on the menu.
The Colorado Athletic Club was a great substitution while the fitness center at the hotel is being renovated.
My bed was very comfortable - excellent, firm mattress, and I love the shower head in the bathroom-wonderful, rain-like water effect. The staff was very accommodating and knowledgeable.
January 26, 2013
Rated 5 out of 5 by sylvirui Above and beyond
I loved this location. It was above and beyond with a city view of downtown Denver. I loved it, it was incredable
January 23, 2013
Rated 2 out of 5 by gmen Won't stay there again.
I have stayed at the Westin Downtown Denver twice in the past 3 weeks and will not be back. It's very cold in denver this time of year and I hope to stay in a warm hotel room. Both visits I had trouble with the heat in the room. Also, the shower head is terrible. I don't like the over head cascading faucet.
January 18, 2013
Rated 5 out of 5 by Mark2007 It was being remodeled
There was no pool, it was noisey!
January 15, 2013
Rated 5 out of 5 by Frostycpa Breakfast Area
Was cold outside but really cold inside also so had to eat fast or you had cold eggs and bacon.
January 14, 2013
Rated 3 out of 5 by Sbeck1999 Marginal
Bath was dirty
Toilet didn't work.
Shower head was pointed outside of bath after cleaned , sprayed all over bath area when shower was turned on
Alarm clock was left on and woke us at 5:30am
Little things. Just lots of them
January 13, 2013
Rated 2 out of 5 by Amojica Construction
I booked this hotel because I had stayed previously and enjoyed my stay. I booked with two coworkers to show them how good a Westin stay could be. The construction required us to use a gym across the street which really turned off one of my colleagues to the point that she chose not to exercise. The construction noise in the early morning and mid day required me and my team to leave the hotel on several occasions.
January 13, 2013
Rated 2 out of 5 by Dano15 Under construction
Was not advised hotel was under construction prior to stay.
Tried to reach hotel operator no answer, happened twice.
Hotel room door slammed shut very loud all the time.
No valet available, had to go back upstairs to front desk to reach valet.
Poor value for hotel price
January 12, 2013
Rated 4 out of 5 by Este80 Renovations
The Hotel is going through renovations and understandably so. You could hear the jackhammers going from 9am - 6pm when they were supposed to stop. The pool, spa, and fitness center were part of the renovations and were closed. The hotel did offer passes to the Athletic Club around the corner.
The restaurant food was great. The business lunch included an app, main course, and dessert for about $20. Starbucks in the main lobby was a hit, but they also close early.
Location was perfect. Only one block away from Mall St where all the shops and restaurants are located. The hotel was also in the heart of the businesses I needed to visit for my trip.
January 11, 2013
Rated 2 out of 5 by bizconsultant Noisy
Last week was better but the week prior was a disaster. I was working primarily from the hotel and the constant jack hammering for two days was not good. I would have booked another hotel if i knew this was the case. The last week was better but the construction should be noted to guest prior to arrival
January 10, 2013
Rated 3 out of 5 by gar10 Disappointed
Not at the Westin quality level that I expected.
January 6, 2013
Rated 5 out of 5 by Nobodyinparticular Great location
Good service, great location
January 6, 2013
Rated 3 out of 5 by Ian15904 Be Aware of the Construction
I have stayed in this hotel on several occasions in the past year and have usually enjoyed it, so I did not hesitate to stay there again.
However: this time, the confirmation email mentioned nothing about the construction, the closed pool, the closed workout facilities, the closed lobby bar and the construction noise each morning. This was a birthday present for my girlfriend and we couldn't wait to enjoy a leisurely swim and an afternoon of relaxation and enjoying downtown. This was not possible. Again, there was no mention of any of the construction in the confirmation emails. So, we cut the stay short by a day and don't plan on returning anytime soon. We were provided with 1 free cocktail at the makeshift lobby bar as compensation for this inconvenience. In my estimation, that is a paltry gesture.
Needless to say, this was a very disappointing stay and on my next trip, in a month, I will be staying elsewhere.
January 6, 2013
Rated 5 out of 5 by tme123 The only hotel in Denver
This is the only hotel I'll stay at in Denver. Get the local amenity if you are a platinum. Great food. Chipotle chicken tacos are great. Unfortunatley the fitness center was under renovation.
January 5, 2013
Rated 1 out of 5 by Unhappy1t Worst Westin Experience
Most unpleasant Westin stay ever.
January 4, 2013
Rated 1 out of 5 by JElway Avoid this hotel, worst Westin in the USA.
Worst Westin ever, this property should not be a westin, bad service, bad food, staff unhappy, noise all day, staff not qualify and not properly trained. Dirty rooms and elevators, worst cafeteria and food. Other than the location of this property it`s a big mistake to stay here. NEVER planning on coming back to this hotel property. Pool, spa, fitness center, everything was closed, not even a manager active in the hotel.... it just makes me angre to pay 400+tax per nigh for this 2star hotel.......
January 4, 2013
Rated 3 out of 5 by dougie20 Nice, but
Would be nice if everytime someone shut thier door the whole floor would not shake. A little explanation for the jackhammering would have been nice. Last during winter months do not get a room on the west side unless you like to listen to the music from the ice rink until 11pm each night.
December 31, 2012
Rated 4 out of 5 by jp1960 my stay
beautiful room, great location. room service was horrible. i had to make several calls and my food didn't arrive for almost 2 hours. very disappointed that the workout facility was under construction and it was too cold to go to the gym they were allowing us to use.
December 31, 2012
Rated 5 out of 5 by klb111 good local clubs
over all it was good had a nice night
December 30, 2012
Rated 2 out of 5 by jen423 Not recommended
Bad stay. Next time I'm in Denver, I'll stay at the Sheraton of all places. The highlight was the Starbucks downstairs - very friendly, great guys working there.
- Arrived at 11:15am - I'm Platinum, but had to wait 6 hours before getting my room. They promised to call when it was ready, but never did (I checked more than once, so it really did take at least 5 hours before the room was ready for me).
- Sheets felt like sandpaper.
- Dirty fork under the couch. I moved it to the top of the coffeetable so they would remove it, but they left it.
- Dirty sink, full of actual dirt clumps or something. Took 3 days before they actually cleaned it.
- 4 night stay, but keys were mysteriously deactivated after 1 night, so I had to go back to the front desk (once for room keys, once for parking key) to reactivate them.
December 25, 2012
Rated 5 out of 5 by buckeye12345 Awesome staff
Great care from valet parking till the time we checkerd out
December 24, 2012
Rated 4 out of 5 by Welb good staff
This hotel has nice staff that are there to meet your needs.
December 15, 2012
Rated 4 out of 5 by offrhoda71 nice bedding
really enjoyed the sheets
December 11, 2012
Rated 2 out of 5 by kc428 probably won't stay again
We came to Denver for the football game and brought our grandchildren. The Parade of Lights was also going on downtown Denver on 16th street. The motel was very busy and we had to wait 30-45 minutes to check in. Once we got to our room, we contacted housekeeping (who just happened to be in the hallway) to give us bath towels and inquired about bathrobes. We never did receive the bathrobes. The beds are just double beds, so if you are not petite, you will be miserable! If you get to have a bed to yourself, they are nice beds. We could hear every noise from the surrounding guests and especially when the water was turned on. Asked that our receipt get e-mailed to us. We received 3 e-mails within 24 hours, each time with different bills. When we got the final bill, we noticed that it is incorrect and they charged us for 2 rooms for one night. (now have call into them and had to leave a message) Every time we had to get something out of our vehicle, we received another valet ticket and was charged $30.00. (that was our mistake - lesson learned) Visited friends down the street at another motel and will probably pick that one next time, especially for the price.
December 6, 2012
Rated 4 out of 5 by Rick55 Hotel comfort
This hotel is terrific, very modern feeling and the rooms are well appointed and very comfortable. I stayed in five starwood properties this week and this one was the best far and away.
December 4, 2012