Rated 4 out of 5 by Vman3 SWAN
Overall the hotel was a nice place to stay, however, the Concierge was not properly informed about the cost of the Sea Food buffet offered. When we inquired, she quoted $23.00 per person. When we received our bill the cost was actually $35.99 per person. I big difference and not worth the price based on what was available. The cost of drinks at the Dolphin bar was way out of line also, $12.00 for a Jack Daniels on ice. For the most part the hotel stay was nice, however, cost is a factor and they are high at this hotel.
June 2, 2014
Rated 4 out of 5 by sportsdoc Mixed
I was excited to be staying at the elegant Swan and found the common areas elite and prestigious but the rooms a bit dated compared to other 4 and 5 star hotels.
Perhaps my biggest disappointment was the service. One night we discovered yellow stained sheets and had to wait over an hour to have the understaffed housekeeping replace it. Several times we were left waiting extended times when calling the front desk. Perhaps the inefficiencies were magnified after just exiting a Disney Cruise in which we were pampered every moment.
May 29, 2014
Rated 5 out of 5 by dlnsmmy1 Loved the Swan
But, I think I would stay at the Dolphin next time. The reason is the grotto pool is more accessible from the dolphin and the Fountain and Fresh mediteranean market are the best restaurants for our family. We have children and enjoyed the more laid back, casual atmosphere of the fountain and Fresh. If those 2 things are not a big deal to you then I highly recommend the Swan. The room and staff were awesome!!! 2 thumbs up.
May 28, 2014
Rated 4 out of 5 by rsavell Disney Swan a little disappointing
A little disappointed with our recent stay. Rooms were a little outdated, as well as, interior décor of hotel. You pay one price then we had $50.00 in extra charges added to our bill (parking, resort charges, etc.)
We had another group staying with us as well. They stay at the Dolphin all the time. They were very disappointed with increase in extra fees and said they would not be back.
May 27, 2014
Rated 5 out of 5 by Swan2014 Weekend at Disney
Excellent weekend. Staff was very attentive , hotel was clean , food excellent, close to everything . The only drawback to this hotel was the forty minute wait in line each morning for coffee from the lobby coffee shop.
May 27, 2014
Rated 5 out of 5 by bdufreak1 Overall very satisfied
I was pleased with my stay in general, the facilities were very clean and staff was very pleasant and supportive, however I was a little disappointed the parking was a separate $16 a day charge, and the food in general was priced slightly exorbitant. Overall though it was a very pleasant experience!.
May 19, 2014
Rated 5 out of 5 by TheBarns Great Pool for Kids
Comfortable rooms, beautiful pools, and great location. Can't wait to go back!
May 19, 2014
Rated 2 out of 5 by Businessvisit22 Average quality for a high price
The door of my room did not close properly, plugs were coming off the walls etc. There is some need for improvement on the rooms which seem to be quite old. There is only one take away restaurant (in the Swan and is more of a cantine) and I had to pay for a European adaptor because neither the Swan business center nor the Dolphin one had any (they only had the UK one). Also, very very limited choice in medicine in the resort and if you need anything urgently, you will have to drive for 20 min to get to the next proper store.
The concierges were generally very nice and helpful though.
May 19, 2014
Rated 5 out of 5 by Debbie04 This hotel has an amazing spa!
The personnel at the Mandara spa were very knowledgeable and went beyond what is required to have an excellent experience.
The Walt Disney World Swan Hotel is amazing!
May 17, 2014
Rated 5 out of 5 by SL21872 Attentive staff
We had a nice weekend getaway and were so pleased with our stay @ the Swann. The early check in was fantastic, the staff was so accommodating and attentive to our queries. The hotel was clean, the room clean and well appointed, the bed was very comfortable. We were very pleased. Many thanks to all the staff!
May 14, 2014
Rated 5 out of 5 by Deedee2 This hotel is in a good location
There for a 3 day conference, but enjoyed the amenities offered such as: Boardwalk, shuttle service to the different Walt Disney locations, friendliness of the staff and eating facilities in the surrounding areas.
May 13, 2014
Rated 5 out of 5 by Ine84 Best place to stay for a romantic getaway
Great connectivity with the parks, comfort at any room, spacious and with all you need for your stay, great views! And the spa facilities are awesome. Perfect for honeymooners..
May 12, 2014
Rated 5 out of 5 by HappuGuest Great Experience
I would definitely recommend this hotel. Everything is very clean and the service is great.
May 10, 2014
Rated 2 out of 5 by Goodgirl123 Improvements needed big time
First day checked in and headed out right away for some fun. Returning to our room to take showers, only to find no hand towels or wash cloths or shower caps in the room.
Had to call down for those.
Third day, left out early (7a.m.) for some fun and returned by 3:00 to find our room still hadn't been cleaned and we had no fresh towels to take showers.
Had to call down AGAIN.
When I went to the front desk to relay my concerns about no housekeeping and my displeasure of no wash cloths or hand towels the first night there and that I had to call to get some sent up to the room, the woman at the counter was "happy they could take care of that for us", like they had done me a favor.
The rooms are very worn. Cracked toilet tank,(don't sit down on the toiled lid to dry your hair, it collapses with the weight of an average 130 pound woman) old desk chairs, dirty bathroom floor, something running down the wall next to the bed.
No postcards, no writing paper, no pens, No Bible. What's up with that?
The room service is VERY expensive, but with not many restaurant choices inside the hotel, we did what we needed to do to eat a hot meal.
They did take a small amount off my bill for my inconveniences.
One plus, free long distance calls.
I expected better from Walt Disney World Swan.
May 9, 2014
Rated 4 out of 5 by harvey12 Resort Fee Mandatory
The mandatory resort fee is ridiculous and should be include in your room rate. Part of being a great hotel are the extras you can offer your guest in the room rates. I also found it odd that you had to ask for your room to be vacuumed! Staying in a room for a week or even two days, the room needs to be vacuum.
May 8, 2014
Rated 2 out of 5 by Elizabethtravels Won't stay again
The only reason that we stayed at the Swan was that we had a 50% off coupon, which we received for sitting through a Westin timeshare information session. We were led to believe that the rate would be 50% off of the quoted rate. We seemed to be on the same page with the agent who checked us in. When we checked out we found that the 50% was off of the "rack rate" and not off of our nightly rate. It was only at checkout that the words "rack rate" came up and the dispute began. We ended up paying the same rate that we could have gotten booking on the internet. We were very disappointed and surprised to be paying this much.
The lobby of the Swan is very nice, but our guest room was shabby and in need of refurbishment. The shower curtain rod did not have the standard curve that makes the shower space larger. The counter tops and tile floor need upgrading. Towel bars should be hung. The carpet needs to be replaced. Westin usually has very nice hotel rooms and bathrooms, but this one was a disappointment.
May 7, 2014
Rated 5 out of 5 by Rakkyo Thank You, Swan Staff!
I wanted to say how much I appreciated the great service of your staff when I recently stayed at the Swan Hotel from the 29 of April until the 2nd of May.
Especially I want to call to your attention the housekeeper who took care of my room, because I received a call from your lost and found to say that the maid had found my passport in a Disney bag in my room.
That was a miracle that she (or he) took the care to look carefully at the bag and to find that passport as well as other clothing and souvenirs I had left. If I could thank her personally I would, but it is service beyond the call of duty. I have told my friends here about the experience, and how lucky I was to be staying at a hotel that has that kind of integrity and also thoroughness to be able to locate something that valuable to me and to return it as well. Your security office made it possible through 11th hour that my passport and my other belongings were to be mailed to me here at my home.
Again, thank you and especially the individual who found my belongings and saw to it that they were returned to me.
All the best; I will recommend the Swan to all my friends as the best place to stay at Disney.
May 7, 2014
Rated 4 out of 5 by Jdub30 Wonderful experience
It was my first time staying at the complex though I did attend a conference there while staying at another Orlando hotel. Service levels at front desk, restaurants ans especially conference and meeting services were top notch!
The culinary experience could not have been better! Great food and incredible service. A truly remarkable experience was presented at a wine mixing event by the F&B Director.
My room was great; comfortable, clean and well appointed.
May 5, 2014
Rated 5 out of 5 by brandy38 Our stays
we have been coming to swan/dolphin for 18 yrs we are very well taken care of by everyone we have made many friends over the years and we look forward to always coming back!!
May 5, 2014
Rated 5 out of 5 by DebraFay The hotel staff was excellent!!
Anything that we needed they brought to us. The catering staff was also excellent and at our beck and call.
May 5, 2014
Rated 4 out of 5 by jpl7744 checkout issues
not a good one, refer to comments below
May 5, 2014
Rated 4 out of 5 by Shazl42 Good hotel close to Epcot and Boardwalk area
Enjoyed our stay at the Swan hotel, which has a beautifully serene reception area. Experienced a problem with our first room but second room was clean, airy and spacious. Staff very welcoming on arrival and helpful throughout our stay. Perfect location for Epcot, Boardwalk area, Hollywood Studios, Fantasia Golf and with excellent transportation links to Magic Kingdom, Animal Kingdom and Waterpark also.
May 2, 2014
Rated 5 out of 5 by Toro Great Experience
The rooms are spacious and beautiful and so is the view. The staff was the best I ever experienced answering every need. Nothing but the best at this hotel!!
April 28, 2014
Rated 4 out of 5 by Gridiron21 Great Disney location
House Keeping services takes forever to respond. Called for bed linens and pillows for our second room and it took 75 minutes and FOUR follow up [phone calls to get someone to show up.
April 23, 2014
Rated 5 out of 5 by JanetB44 Great hotel, but a couple of issues
Loved our rooms at the Swan -- we had two adjoining rooms and very comfortable. On 2 days, the cleaning was not done until we brought it to the attention of the staff and so it was very late in the day. Had been at the parks since early morning and expected the rooms to be cleaned by 2 pm - didn't happen. Also, concierge and front desk gave conflicting advice about town car reservations to airport.
April 22, 2014
Rated 4 out of 5 by AD42 Loved the hotel and amenities, but the staff was awful
When we checked in we were told that our check-out time was 11am Sunday by staff member Matt. I told him my reservation stated check-out is 3pm on Sunday. He said I had to show proof of this! Shouldn't the hotel have the details of my reservation? The internet on my phone was not working at the time so I had to unpack my bags and find my I pad to see the reservation confirmation which indeed showed check-in 3pm and check-out 3pm. He was extremely unfriendly and made us feel very unwelcome! We also encountered problems with our room location. Besides having to deal with a horrible staff member we absolutely loved the hotel and area.
April 22, 2014
Rated 3 out of 5 by spicedoc Great EPCOT location
Location is the best feature. Very disappointed with quality of breatfast at both hotels! Shula's restaurant messed up our order, however, gave a discount.
April 21, 2014
Rated 4 out of 5 by SweetTooth1 Great Location
Location is close to Disney world and the hotel provides transportations such as shuttle buses and boats. Very convenient!
April 20, 2014
Rated 3 out of 5 by Busymom06851 Room not up to par
I was surprised that someone checking in early with preferred status would get a room with the worst view in the building. Also, because my reservation had two confirmation numbers, they were just supposed to slip new keys under the doors since we were approved for the same room. Instead I got a letter under the door with no keys saying to pack my bags because I was being moved (after 3 nights). On top of it all, had to pay $16 a night to park at the hotel when many people were just lying and parking next door for free. Not the best experience overall.
April 20, 2014
Rated 1 out of 5 by wjc3 Never stay here again
Booked and paid deposit for Disney vacation 7 months in advance. 5 days before arrival get a call saying "sorry no room for you on the first night. We are moving you to the Animal Kingdom resort for the night. Had to then pack up and move back to the Swan on day 2. had rearrange all our planned fast pass times and our dinner for the first night all of which were booked 60 days in advance. They "upgraded" to a resort view balcony room. However, door was so off alignment there was light pouring in from the hallway all night. The toilet kept flushing all night and the walls were paper thin and we could hear the infant screaming through the night next door. I will never trust this hotel again.
April 19, 2014