Rated 5 out of 5 by Patricia130 My 24hrs in ATL
From getting picked up at ATL by shuttle to my deep sleep followed by great breakfast, my business trip was very successful thanks to the ATL WESTIN.
February 25, 2014
Rated 2 out of 5 by Brandon65 Very disappointed
As a very upscale hotel don't know if I will be recommending the one to others!!!! Could not get the neighbors to stop makin noise very loud noise that is tried to call front desk but phone didn't work so it was 3 hours of non stop banging!!!! Had to be at the airport at 6 so that stay made my whole next day a bad experience I hope these issues can addressed and then I would probably recommend this hotel!!!!
January 28, 2013
Rated 5 out of 5 by FeeG WOW!
Really enjoyed my overnight stay at the
Westin Atlanta Airport. My room was spacious, clean, fully equipped with all the amenities, and the bed was oh so comfortable! The hotel location was ideal to my meeting place and restaurants.The awesome staff even shuttled me there so I saved money on cab fare. All smiles!!
January 24, 2014
Rated 3 out of 5 by MzMart Could be improved
I've stayed at this location numerous times. My expectations aren't much for this particular location. Especially since it is an airport location used mostly to accommodate inconvenienced passengers. Overall it's ok. However during this stay, the beverage center that is no longer in use Made a constant humming noise. The linen was not fresh either. It was manageable, but I could tell it was not fresh.
February 6, 2013
Rated 2 out of 5 by Nanci Need improvement
I will never stay at this hotel again,although it was conveniently near the airport. I made hotel reservations for a double bed and received a king bed,then they also charge for daily WiFi use and parking. The room smelled like mildew at time from the air conditioner and went I went to iron my clothes the ironing board was dirty,the bathtub had rust inside,they never put trash bags in the trash can.
August 10, 2012
Rated 3 out of 5 by SweetBlackPie The Hotel
The hotel was fine this stay around. I'm at this hotel 3 to 4 times a year and I wasn't really happy about the smell i encounter when i made it to my room. The bellman that brought our things to the room went to housekeeping to get something to freshen the room and I really appreciated that; however every time you left the room and retuned the smell of mildew and smoke would hit you in the face.
September 28, 2012
Rated 3 out of 5 by Salon Stay
We asked in advanced for a roll a way bed. At check in was told it was in the room, but when we got to the room it was not in it. We then had to wait for it to come. Then there was only 3 towels when we had 5 people in room. Then not enough sheets for the couch bed, had to ask for more to make the bed. But when we did ask the front desk people were helpful and timely to get our questions fixed.
June 18, 2013
Rated 4 out of 5 by Sororcyn This hotel is a great conference location
I recently hosted a conference at this Westin and the participants were very pleased with the location and its close proximity to the airport. The rooms were attractive and the beds comfortable. The other positive thing was the ease and comfort of movement between ballroom and meeting spaces. The meeting area was spacious and very accommodating. Finally, the food and service were excellent.
September 20, 2013
Rated 4 out of 5 by Wolfie704 Convenient
Aside from the amenities, the hotels location is perfect if you have rented a car. The rental return is less than 1/2 mile away so you can actually sleep in a bit if you are returning a car.
The internet access, fitness center, Heavenly Bed were all up to my expectations. The food was a little pricey, but you are a shuttle can take you to Ruby Tuesday or other local restaurants in the vicinity.
July 15, 2012
Rated 2 out of 5 by JEFES 335th Signal Command Conference
Dear General Manager Mr. Bill Henderson,
I am an active US Army Soldier that recently stayed at the Atlanta Westin Hotel durring the period of 3-7 September. The purpose for m staying there was as the planner and action officer for the 335th Signal CMD GF-14 Coordination Conference. We has an attendance of over 75 Soldiers and Civilian Contractor from various outside supporting agencies critical to our Command mission. The challenges that we encounter while we were your guest and the mst critical one was the hotel internet services. It was not consistent nor reliable. We complained many times without obtaining a resolution. We had much work to do at nights slides presentation, updates to our bosses, check our emails......etc. My personal experience broken chair in my room and stained yellow pillows that I didn't noticed till two nites after I have been using them. Very Respectfully CW5 P US Army.
September 8, 2013
Rated 5 out of 5 by MsLogan1981 Southern Hospitality with Quality
I absolutely love staying at The Westin Atlanta airport! The staff is quick to assist you with all of your needs. The checking is always a speedy process. The cleanliness is wonderful. If you stay for more than one night, when you return it looks like a brand new room. It comes highly recommended from a Gold member.
Last thing huge heavenly bed, you'll reset your alarm!! Lol :)
November 7, 2013
Rated 2 out of 5 by lane60 skip this one in the future
When I called for a reservation I specifically asked about this property being under renovations, primarily the pool, and was told no. Although the pool was not under renovations we were awaken by jack hammers for other renos. I also asked to verify pets were accepted and they are but was not told until checkin that there is a $100.00 non refundable pet deposit. When we entered our room there was a very strong odor of smoke and although I advised the staff of the odor I could not relocate because I had an adjoining room to my grandchildren. The following morning as my 5 year old grandson laid in bed with me, he lifted up the quilted blanket so that the light shown through and then shouted "this is disgusting" I looked to see what he was talking about and there was mold around all of the quilting. I have never had issues like this at any other starwood properties in the past. Very disappointing.
April 2, 2013
Rated 5 out of 5 by Flygirl SPG Time
By the time I arrived in Atlanta, I had, spent the previous two nights in other SPG properties (Dallas and Chicago). of course The Westin is my favorite property and this stay was no exception. I was exhausted and I never left my room. The super hot shower and then wrapping up in the bathrobe; pure bliss! The staff was amazing, from the front desk to the shuttle drivers. A great stay!
January 28, 2013
Rated 5 out of 5 by AKA525 This Hotel and Clean and Safe
I visited the hotel for the first itme although I travel to Atlanta Often. I had a great time, the staff was professional and very willing to meet your needs. This is the first time that I didnot have a compliant at a hotel. Everything was excellent. The security staff had to fix my safe and they kept checking with me to ensure everything was ok. Thanks Westin Chain for this site.
May 29, 2013
Rated 3 out of 5 by Dottopilot Fitness center old and tired
Room had a musty smell. There is no window to open in room. They do not use fitted contour sheets on bed and they were not tucked in well and pulled out during the night.
The work out room is old and tired. The front desk said they are in process of building a new one.
Restaraunt had a good breakfast buffet. Staff was excellent. Hotel is comfortable. It is need of a good updating.
January 19, 2013
Rated 1 out of 5 by Chungf Smell like a ashtray
Checked was quick and easy.
I was given room 901 on SPG member floor.
Geez, it's supposed to be a smokefree hotel but my room smell like a ashtray. My wife keep saying it's ok, we only stay one night. We both got headaches and can't steep. I had to go down to stairs to the lobby and had them changed to different room. The new room is a lot better but we were suffering days after.
August 28, 2012
Rated 1 out of 5 by Stevec9000 My First Starwood Bad Experience
Last week we flew into Atlanta to visit the micro car auction held in Madison Georgia. We landed late so we booked one night at the Westin Atlanta Airport. When we arrived we were booked into a room on the 5th floor and when we got there the smell of old smoke and cheap deodorizer was unbearable. When we asked for another room we were directed to another room on the same floor which smelled equally as bad. After complaining again, we were sent to a room on the 9th floor. This room was only slightly better. Our cloths smelled of the foul smell for the rest of our six day stay in Madison. We are Starwood Gold members and have stayed at Starwood hotels and resorts throughout the world for about 10 years now - always with good results, so I give this review reluctantly. If you don't want to smell like old smoke and cheap deodorizer, then don't go to this hotel. If you do want this, I would recommend Las Vegas.
February 21, 2013
Rated 2 out of 5 by Shawn13 Disappointed
I have stayed at the Atlanta Airport Westin on numerous occasions without any problems. However, on my most recent trip I experienced poor customer service via room service & valet depts. When I complained, I was presented with excuses & made to feel as though somehow it was my fault. I will continue to stay at other Westins but not the Westin Atlanta Airport if I can help it.
July 29, 2013
Rated 5 out of 5 by FullHouse Excellent Customer Service
Holiday travel with a group of 5 adults and 5 young children can be overwhelming and stressful. Thank you to Chad and Patrick at the Westin Atlanta Airport Hotel for your patience and kind consideration.
We had a late check in and everything went smoothly. I had 3 rooms reserved and had requested they be next to each other. They took care of that without question. One of our rooms I had one booked for one night for a quick visit from my brother. We were in such a hurry the next morning we forgot to check him and his things out of the room! I didn't realize until later in the afternoon and immediately called the hotel. They were so friendly and understanding. They told me to have a good time and not to rush to return. We returned after dinner and all was just fine. Everything got sorted out and I really appreciate the flexibility.
Thanks Chad and Patrick for making this holiday vacation a little less stressful.
December 29, 2011
Rated 4 out of 5 by Livesinthecountry Good overnight experience
We had to overnight in Atlanta on our return trip. When we arrived at hotel the lobby was packed and loud. Roller skaters had taken over the hotel. We were worried about the noise. But we should not have been. Upstairs in our room was so quiet. The bar was packed but we got great service. The bellmen were very attentive. Have nothing bad to say and would certainly recommend.
September 6, 2012
Rated 4 out of 5 by BigZ The Noise
Got to my room, not 3 minutes later a barking war began in the hallway(pet friendly hotel). Went downstairs to inform the front desk, Malia (?Spelling) promptly apologized, moved me to the top floor and gave me a coupon for the restaurant. That’s the way to handle customer service. In all, mostly everyone there is nice (exception: old lady bartender at the lounge)
October 20, 2013
Rated 4 out of 5 by VCSEL Overnight Stay
Last minute booking due to cancelled flight. Staff was very accommodating to meet early and late check-out times. Very friendly staff. The 8th floor room had a king bed, two sitting chairs and full closet. The bed and chairs were very comfortable. Free internet was sufficient for web browsing and email. The room was very reasonably priced for the comfort and cleanliness.
February 12, 2013
Rated 5 out of 5 by GeoffMG Most Excellent Starwood Service in Recent Memory
The staff were absolutely excellent! Front desk, room service, shuttle service, bar. Perhaps it is the southern culture (me being from the northeast) but everyone was great. The only issue that I noted was regarding a little TV noise from the room above; it didn't sound like it was cranked way up so I am assuming there may be poor insulation in some rooms/areas.
August 8, 2013
Rated 5 out of 5 by JAHRMANA Expectations met
My experience was excellent for a holiday weekend. From speedy check-in (even with overbooked property), to room status and staff smiles all around. As a former member of the travel industry it is always refreshing to be the recipient of high customer standards and quality. I will continue to recommend Starwood properties and the WESTIN Atlanta Airport in the future.
April 2, 2013
Rated 5 out of 5 by LMHUR Best Airport Hotel by a Mile
We've stayed at three other Atlanta Airport Hotels in the past and this is by far the best. Its perhaps not a typical luxury Westin say in the vein of buckhead but its absolutely a 4 star hotel. The service was great, meaning the people who work there are genuinely nice. Cool indoor/outdoor pool with whirlpool, nice rooms, clean, room service food was well above par.
June 25, 2012
Rated 1 out of 5 by Kelsurfs Fire Alarm Madness
I flew in to Atlanta from Australia. 17 hours to get there. A quick dinner and I was done. Bed at 10:00pm. At 1:35am the fire alarm went off. followed by a PA to day that it was a false alarm. Between 2:00am and 6:00am it happened 4 more time. No sleep for me that night. The next day at the work I had flown in for was like torture.
I hope that this was a once off.
August 13, 2013
Rated 2 out of 5 by Ant12 I would not choose this hotel again !
The front desk staff needs an overhaul. I travel all the time and this was probably the worst I have experienced. Had to wait 25 minutes to check in and I was third in line when I approached the desk. I needed to constantly get back in line for the front desk to correct things that were already suppose to be included. I was to have breakfast included, but did not received the coupons to show at breakfast time. I had to wait back in line at front desk only to have it debated. Parking was suppose to be included, only to have to wait in line three more time to discuss why it was not. Now I am having to work through the parking machine company to try to get my parking money refunded to me...which I doubt I will ever see again. The front desk staff was slow and not very curtious. We also found bugs in our room which also contributed to our dissatisfaction, but still did not compare to our troubles with the front desk staff.
February 18, 2013
Rated 3 out of 5 by 123Tml Mattress needs replacement
Traditionally the most comfortable part of my stay within westin facilities is my sleep in the heavenly bed. Unfortunatly the bed in this room (802) was very worn which lead me to have a very poor sleep. I and my wife were very surprised and disappointed by the poor bed but had just finished traveling a long day and didn't have the energy to request a room change.
May 25, 2013
Rated 5 out of 5 by lin69 comfortable westin stay
excellent service, from conciege team to catering staff member. One the male servers went above and beyond to retrieve a hot tea which was not initially part of the catering items. My fault for not getting his name... he was a very freindly gentleman, tall African descent, and bald. He should be recognized for going the extra miles to ensure customer is happy.
December 10, 2012
Rated 3 out of 5 by Traveler Close to the Airport
While we did use SPG points plus cash, this room had a smokey smell to it. We did report it to the maid and to the front desk. I guess they give you these type of rooms when not paying full price. Too bad. We went to the bar area, and it was not staffed well for a Sunday evening. The breakfast buffet on Monday morning was GREAT!
Overall we do love The Westin.
June 18, 2013