Rated 3 out of 5 by Cheryl1225 Nice room service
The check in was fast but unfriendly and not once was my Starwood status recognized. I was not offered my choice of free gift at check in which is the newest SPG gold member perk. The room was clean and comfy and room service was great except when they brought one incorrect item, went to bring a new one, and got upset when my child was eating from the plate with the wrong item on it. Seems they wanted to take the whole plate back.
December 12, 2012
Rated 3 out of 5 by Wnashville Not enough bang for the buck
The hotel, while nice and a comfortable sleep did not offer anything other than a comfortable bed. The hotel is not in an area walking friendly and yet charges to park your car, charges for faster internet, charges you for using their computer/printer and I did not even want to think of asking for coffee. Maybe this is the way of the future, but services here are lacking and should be part of the experience of a nice hotel stay.
September 29, 2013
Rated 2 out of 5 by pjhoon smoking room
We checked in late on a Friday night and the front desk service was great. I was told that I was getting an "upgrade" since the double room I booked weren't available. Great. BUT the "upgraded room" was just a room on the SPG floor and we were put in a smoking room. Since we were staying just for one night and were too tired to switch the room. The experience was ok otherwise. I just wish the hotel honor the non-smoking request.
June 2, 2012
Rated 2 out of 5 by freshbreath General lack of observance
I was initially put into a room where a smoker had stayed even after strongly stating I required a non-smoking room. After the hassle of moving to a new location, I then had to deal with a poorly cleaned bathroom and coffee pot. My morning room service was incomplete, yet when I called to address the issue, no adjustments were made to my charges. This was not a typical Westin experience and I hope to never experience this again.
February 14, 2013
Rated 5 out of 5 by NewOrleans convenient
Hotel was comforting and convenient, especially for a discounted rate and last minute booking. The only weird thing that happened is that my daughter's boss received several calls trying to verify her employment and was quite upset. My daughter even talked to them and explained that she printed the letter from her work account.I'm guessing its something only employees have, but her boss should have only received one phone call.
February 3, 2013
Rated 1 out of 5 by Tulaolson No hot water
There was not any hot water for my morning shower. I expect two things from a hotel. Hot water and a comfortable bed.
The last time I stayed at the hotel, I was treated like a criminal because I left a bag the last time I stayed. It would have been sufficient to politely ask me not to do so in the future.
Staff does not recognize how many times I have stayed at this hotel.
March 17, 2014
Rated 5 out of 5 by Naples980 Nice hotel with comfortable rooms
Rooms were spacious and clean and beds were comfortable. The staff was friendly and attentive to requests. Breakfast buffet had great variety and was reasonably priced. Dinner menu had nice options and food tasted great. Nice that it's so close to the hotel. If going downtown their are cabs at hotel available for the 30 min drive.
April 7, 2014
Rated 5 out of 5 by TVSteve Westin Atlanta Airport
In for a two day business conference; convention, AV and catering staffs very professional and efficient. A few nit-picks: had to request a power strip for my room (a junior suite) - no easily accessible outlets to plug-in iGadgets, etc.. Also, the main lobby's solo bartender was overwhelmed by event attendees on both nights. Otherwise, it was smooth sailing EXCEPT for the multiple false-fire alarms during the 2nd night.
October 14, 2012
Rated 5 out of 5 by PatMit40 Pure Rooms are great
My children and husband have allergies and take medication daily. The pure rooms were great. No odors such as pet and smoke or other to contend with. The air purifier enabled us to wake up with less stuffy noses. Linen was clean and fresh. The pool room was really cold however. The children were disa ppointed and were looking forward to a vacation where they could swim. The room was freezing cold. Overall stay excellent.
January 1, 2013
Rated 4 out of 5 by Deborah WEARY TRAVELLERS
After our flight got cancelled, the Westin took us in at a great price they had worked out with the airlines. My ONLY complaint was that we stood in line for a LONG time after 11:45 p.m. When a weather event happens and they KNOW that there are scores of folks trying to check in, there really should be more staff than just two to assist the check-in process. Everyone was weary and a little frustrated with the situation.
June 4, 2013
Rated 3 out of 5 by TA2013 This hotel is below to average at best.
When I checked in, I gave the customer service agent my SPG card, stating I am a Gold member. I did not receive ANY of the Gold member benefits as listed on the SPG website. I was checked into a room on the 4th floor, was not asked if I'd like bonus SPG points or a complimentary beverage. I should not have to ask to receive my benefits, as this is the responsibility of the customer service agent at the time of check in.
June 13, 2013
Rated 2 out of 5 by Heather The jacuzzi was YELLOW and pool unkempt
I dont ever complain but i felt the need to address this matter as it is a WESTIN after all- i expect better . I didnt care that the fitness center was under renovation and there was only treadmill and bikes. The pool was disgusting. Jacuzzi had a stench to it and the water was turning more yellow ( I have PICS) Was there all day and night with my kids and never saw anyone to test the water or tidy up the pool area.
April 2, 2013
Rated 4 out of 5 by Musiclady Surprised by excellent food
We ate late in the evening Friday night, and were surprised by the tasty food and prices. We were charmed by our sweet waitress and others who waited on us tirelessly. We didn't hesitate to order room service again the next night, and we were equally pleased.
However, please reupholster the chairs in the dining room.
April 8, 2014
Rated 3 out of 5 by 2Inspired Escaping the Heat
We stayed here a few nights in July. The rooms were nicely appointed and the location was convenient. However, the bathroom was not as clean as I prefer, definitely not up to typical Westin standards. My family visited the pool and thought it was very cold for a hot day in July. The staff was very friendly and was a bright spot in what was just an average hotel stay. I have stayed at much nicer Starwood properties.
July 9, 2012
Rated 3 out of 5 by Paul4349 Feb 5-8 stay
Phones in room continue to be a problem
Especially in rooms with more than one phone. Problems seem to be related to charging connections or just not being able to get a dial tone.
The cleaners should be instructed to check all the room phones when going through and cleaning / doing their duties.
***** On checkout tthe line was extreeamly long - they only had one person on the front desk with 15 people in line...
February 9, 2013
Rated 3 out of 5 by OregonFan Well placed for stopover
I have stayed at this property many times as it provides a great place to spend the night when traveling through Atlanta to various destinations. This trip I had difficulties with the service. Upon check in issues arose, and trying to speak to a manager was treated very rudely. The issue turned out that the manager was the Director of Security. This person did not have appropriate training to interact with guests.
October 19, 2012
Rated 5 out of 5 by Dennis2014 great performance
Great performance during my stay at the westin hotel. perfect room and staff.
May 11, 2014
Rated 4 out of 5 by BC2014 Good airport hotel
Its a good airport hotel. The outdoor pool area was under construction as of May 8, 2014.
May 10, 2014
Rated 2 out of 5 by Brandon65 Very disappointed
As a very upscale hotel don't know if I will be recommending the one to others!!!! Could not get the neighbors to stop makin noise very loud noise that is tried to call front desk but phone didn't work so it was 3 hours of non stop banging!!!! Had to be at the airport at 6 so that stay made my whole next day a bad experience I hope these issues can addressed and then I would probably recommend this hotel!!!!
January 28, 2013
Rated 3 out of 5 by dude01 Room amenities
while my room was comforatble and met my expectations. on my first day there was only shampooo nd conditioner available. whichI used during my stay theses were not replaced.
It should be considered to have more amneities available in the room ie. small packages of toothpaste,toothbrush travel size sewing kit, shower cap. Room attendants must be more aware of depleted supplies and replenish when necessary
November 27, 2013
Rated 5 out of 5 by Robert1212 This is a great hotel
My hotel stay was excellent
May 12, 2014
Rated 4 out of 5 by Hansej Poor Wifi
The wifi service at this property was the worst I've ever experienced. When I called the front desk explaining I could not connect they gave me a service center number to call. After 20minutes on hold I gave up and used my celluar data access. This is such a basic amentity I can't believe they don't provide better access to this.
March 26, 2014
Rated 3 out of 5 by MzMart Could be improved
I've stayed at this location numerous times. My expectations aren't much for this particular location. Especially since it is an airport location used mostly to accommodate inconvenienced passengers. Overall it's ok. However during this stay, the beverage center that is no longer in use Made a constant humming noise. The linen was not fresh either. It was manageable, but I could tell it was not fresh.
February 6, 2013
Rated 4 out of 5 by Beauski Nice hotel ......!
The hotel was fas fine....attractive , comfortable, good bar and restaurant.
Unacceptable was the slowness of internet service.. Free for connection for mail., but pitching what I would call acceptable service at a price.
Why is it the less expensive chains provide fast up to date internet for free and the more upscale hotels like Westin hit you with a charge. I was not the only one complaining
December 18, 2013
Rated 2 out of 5 by Nanci Need improvement
I will never stay at this hotel again,although it was conveniently near the airport. I made hotel reservations for a double bed and received a king bed,then they also charge for daily WiFi use and parking. The room smelled like mildew at time from the air conditioner and went I went to iron my clothes the ironing board was dirty,the bathtub had rust inside,they never put trash bags in the trash can.
August 10, 2012
Rated 3 out of 5 by Mike159 Good Hotel
This was my first time staying with the Westin brand. I didnt know what to expect but did not feel this location lived up to the expectation I associated with the Westin brand. The room I received needed some work. The desk had power outlets that did not work. this made it difficult to work in the room. Best employee was the valet staff. They were great and very helpful!
February 15, 2014
Rated 5 out of 5 by Bradley117 Sleep over
We were totally happy with the quality of the bedding collection, the staff and a really good burger in the lounge area. The room was very quiet to be at the airport. Thank you.
April 28, 2014
Rated 5 out of 5 by Guest272722 Review27272
Everything was great. Thanks for everything.
May 9, 2014
Rated 5 out of 5 by Jeff1525 Great place to stay after a long day of travel.
I was put up at the Westin by Delta due to mechanical failure that caused me to miss my connection to San Francisco. Despite arriving after 10PM, the staff was very attentive. Ordered room service and it was outstanding.
April 22, 2014
Rated 3 out of 5 by SweetBlackPie The Hotel
The hotel was fine this stay around. I'm at this hotel 3 to 4 times a year and I wasn't really happy about the smell i encounter when i made it to my room. The bellman that brought our things to the room went to housekeeping to get something to freshen the room and I really appreciated that; however every time you left the room and retuned the smell of mildew and smoke would hit you in the face.
September 28, 2012