Rated 5 out of 5 by Ken1111 Restaurant Menu
It is surprising the Room Service Menu is outstanding but those entrees are not offered at the Lobby restaurant.
While traveling I enjoy a full dinner experience outside my room but within the hotel.
Fortunately I was allowed to special order from the Room Service Menu and have a wonderful meal..
June 22, 2014
Rated 4 out of 5 by Sororcyn This hotel is a great conference location
I recently hosted a conference at this Westin and the participants were very pleased with the location and its close proximity to the airport. The rooms were attractive and the beds comfortable. The other positive thing was the ease and comfort of movement between ballroom and meeting spaces. The meeting area was spacious and very accommodating. Finally, the food and service were excellent.
September 20, 2013
Rated 2 out of 5 by lane60 skip this one in the future
When I called for a reservation I specifically asked about this property being under renovations, primarily the pool, and was told no. Although the pool was not under renovations we were awaken by jack hammers for other renos. I also asked to verify pets were accepted and they are but was not told until checkin that there is a $100.00 non refundable pet deposit. When we entered our room there was a very strong odor of smoke and although I advised the staff of the odor I could not relocate because I had an adjoining room to my grandchildren. The following morning as my 5 year old grandson laid in bed with me, he lifted up the quilted blanket so that the light shown through and then shouted "this is disgusting" I looked to see what he was talking about and there was mold around all of the quilting. I have never had issues like this at any other starwood properties in the past. Very disappointing.
April 2, 2013
Rated 2 out of 5 by Cowgirl77 Looking a little dated and old
The staff here is always nice and helpful but the rooms and lobby/bar area/restaurant are dated, the furniture is scratched, carpet is stained and rooms are not clean and crisp looking anymore. Water in shower barely got warm, toilet ran all night, carpets in room also are worn and dated. Desk and woodwork in room (dressers, etc...are scratched and have old water stains on them).
March 21, 2014
Rated 2 out of 5 by JEFES 335th Signal Command Conference
Dear General Manager Mr. Bill Henderson,
I am an active US Army Soldier that recently stayed at the Atlanta Westin Hotel durring the period of 3-7 September. The purpose for m staying there was as the planner and action officer for the 335th Signal CMD GF-14 Coordination Conference. We has an attendance of over 75 Soldiers and Civilian Contractor from various outside supporting agencies critical to our Command mission. The challenges that we encounter while we were your guest and the mst critical one was the hotel internet services. It was not consistent nor reliable. We complained many times without obtaining a resolution. We had much work to do at nights slides presentation, updates to our bosses, check our emails......etc. My personal experience broken chair in my room and stained yellow pillows that I didn't noticed till two nites after I have been using them. Very Respectfully CW5 P US Army.
September 8, 2013
Rated 5 out of 5 by Travelforfun27 Great Property
We thoroughly enjoyed our stay at the Westin Atlanta Airport. The staff was friendly and very efficient. We would definitely stay at this property when we travel to Atlants again.
July 15, 2014
Rated 5 out of 5 by Flygirl SPG Time
By the time I arrived in Atlanta, I had, spent the previous two nights in other SPG properties (Dallas and Chicago). of course The Westin is my favorite property and this stay was no exception. I was exhausted and I never left my room. The super hot shower and then wrapping up in the bathrobe; pure bliss! The staff was amazing, from the front desk to the shuttle drivers. A great stay!
January 28, 2013
Rated 5 out of 5 by DrIM Great experience
Great for comfort and value. The staff were friendly and their service was excellent from the front desk to the restaurant.
July 21, 2014
Rated 1 out of 5 by Tulaolson No hot water
There was not any hot water for my morning shower. I expect two things from a hotel. Hot water and a comfortable bed.
The last time I stayed at the hotel, I was treated like a criminal because I left a bag the last time I stayed. It would have been sufficient to politely ask me not to do so in the future.
Staff does not recognize how many times I have stayed at this hotel.
March 17, 2014
Rated 3 out of 5 by Dottopilot Fitness center old and tired
Room had a musty smell. There is no window to open in room. They do not use fitted contour sheets on bed and they were not tucked in well and pulled out during the night.
The work out room is old and tired. The front desk said they are in process of building a new one.
Restaraunt had a good breakfast buffet. Staff was excellent. Hotel is comfortable. It is need of a good updating.
January 19, 2013
Rated 5 out of 5 by AKA525 This Hotel and Clean and Safe
I visited the hotel for the first itme although I travel to Atlanta Often. I had a great time, the staff was professional and very willing to meet your needs. This is the first time that I didnot have a compliant at a hotel. Everything was excellent. The security staff had to fix my safe and they kept checking with me to ensure everything was ok. Thanks Westin Chain for this site.
May 29, 2013
Rated 5 out of 5 by Seastarson39 LAYOVER TURNED INTO HOLIDAY!!
I did not make my Delta connection, and laid over in Atlanta. The best part of the whole experience was staying at the Westin!! EVERYONE was SO friendly, and ALL my creature comforts were addressed & then some! So wonderful I was very tempted to "extend' my layover another day, just to enjoy the property!! Next time, it will be a planned break in my journey!!!
April 21, 2014
Rated 1 out of 5 by Chungf Smell like a ashtray
Checked was quick and easy.
I was given room 901 on SPG member floor.
Geez, it's supposed to be a smokefree hotel but my room smell like a ashtray. My wife keep saying it's ok, we only stay one night. We both got headaches and can't steep. I had to go down to stairs to the lobby and had them changed to different room. The new room is a lot better but we were suffering days after.
August 28, 2012
Rated 1 out of 5 by Stevec9000 My First Starwood Bad Experience
Last week we flew into Atlanta to visit the micro car auction held in Madison Georgia. We landed late so we booked one night at the Westin Atlanta Airport. When we arrived we were booked into a room on the 5th floor and when we got there the smell of old smoke and cheap deodorizer was unbearable. When we asked for another room we were directed to another room on the same floor which smelled equally as bad. After complaining again, we were sent to a room on the 9th floor. This room was only slightly better. Our cloths smelled of the foul smell for the rest of our six day stay in Madison. We are Starwood Gold members and have stayed at Starwood hotels and resorts throughout the world for about 10 years now - always with good results, so I give this review reluctantly. If you don't want to smell like old smoke and cheap deodorizer, then don't go to this hotel. If you do want this, I would recommend Las Vegas.
February 21, 2013
Rated 1 out of 5 by Ernie1111 Terrible Hotel
15 minute wait to check in -no one at the front desk
ATM did not work
My keys did not work the first time
No club lounge
Food order was wrong at bar
Other guests had similiar problems
July 12, 2014
Rated 5 out of 5 by MsLogan1981 Southern Hospitality with Quality
I absolutely love staying at The Westin Atlanta airport! The staff is quick to assist you with all of your needs. The checking is always a speedy process. The cleanliness is wonderful. If you stay for more than one night, when you return it looks like a brand new room. It comes highly recommended from a Gold member.
Last thing huge heavenly bed, you'll reset your alarm!! Lol :)
November 7, 2013
Rated 2 out of 5 by Shawn13 Disappointed
I have stayed at the Atlanta Airport Westin on numerous occasions without any problems. However, on my most recent trip I experienced poor customer service via room service & valet depts. When I complained, I was presented with excuses & made to feel as though somehow it was my fault. I will continue to stay at other Westins but not the Westin Atlanta Airport if I can help it.
July 29, 2013
Rated 4 out of 5 by KnotMoving One of best Category 2 Hotels
We stay here a few times a year to spend the night on our way up Hwy 85 to North Carolina. Usually using points.
Rooms have always been well kept up & very clean and comfortable - with a wonderful Heavenly Bed!
Breakfast buffet is very good & when we need a late bite the bar is good.
This is the nicest Category 2 (3000 or 4000 pt stay) that I've stayed at!
April 19, 2014
Rated 3 out of 5 by Mike159 Good Hotel
This was my first time staying with the Westin brand. I didnt know what to expect but did not feel this location lived up to the expectation I associated with the Westin brand. The room I received needed some work. The desk had power outlets that did not work. this made it difficult to work in the room. Best employee was the valet staff. They were great and very helpful!
February 15, 2014
Rated 5 out of 5 by CISgirl Exceptional stay
This hotel's staff blew my mind. I was in town for a conference (I'm in hotel management!) and this staff was superior. My every need was anticipated and met. My bellman (Jerome?) was great, assisting me with my bags and getting information for me. Also, the shuttle driver on the day I arrived made great recommendations for lunch. I really enjoyed my short stay.
April 2, 2014
Rated 5 out of 5 by FullHouse Excellent Customer Service
Holiday travel with a group of 5 adults and 5 young children can be overwhelming and stressful. Thank you to Chad and Patrick at the Westin Atlanta Airport Hotel for your patience and kind consideration.
We had a late check in and everything went smoothly. I had 3 rooms reserved and had requested they be next to each other. They took care of that without question. One of our rooms I had one booked for one night for a quick visit from my brother. We were in such a hurry the next morning we forgot to check him and his things out of the room! I didn't realize until later in the afternoon and immediately called the hotel. They were so friendly and understanding. They told me to have a good time and not to rush to return. We returned after dinner and all was just fine. Everything got sorted out and I really appreciate the flexibility.
Thanks Chad and Patrick for making this holiday vacation a little less stressful.
December 29, 2011
Rated 4 out of 5 by Livesinthecountry Good overnight experience
We had to overnight in Atlanta on our return trip. When we arrived at hotel the lobby was packed and loud. Roller skaters had taken over the hotel. We were worried about the noise. But we should not have been. Upstairs in our room was so quiet. The bar was packed but we got great service. The bellmen were very attentive. Have nothing bad to say and would certainly recommend.
September 6, 2012
Rated 2 out of 5 by Love2run I'm sorry not impressed.
I had acronym with none working phones. It took over three hours to get them fixed. No coffee in the room they ran out. I ordered food. It never got to me. I ended up ordering pizza from an outside facility then the hotel did not allow deliveries. The bar was a very nice experience. Excellent bar tenders. They really took pride in their job and very attentive and polite.
January 23, 2014
Rated 3 out of 5 by magnet100 Just fix these problems, and the hotel is fine
I am over 70, and as I was leaving the room, I saw the biggest cockroach I have ever seen in my entire life. Also, at 9 pm the pool/exercise area was messy, out of towels, and out of water/cups. Fix these problems, and the hotel is just fine
June 29, 2014
Rated 3 out of 5 by William32 Go someplace else to eat
The room was clean and nice. The house salad dressing was poor and the soup even worse. The blackened catfish was tasty but a bit oily. The electrical outlets at the room desktop will not handle the hotel furnished hair dryer.
July 2, 2014
Rated 4 out of 5 by VCSEL Overnight Stay
Last minute booking due to cancelled flight. Staff was very accommodating to meet early and late check-out times. Very friendly staff. The 8th floor room had a king bed, two sitting chairs and full closet. The bed and chairs were very comfortable. Free internet was sufficient for web browsing and email. The room was very reasonably priced for the comfort and cleanliness.
February 12, 2013
Rated 5 out of 5 by UnhappyPlatinum Hotel employees know how to connect with their customers
The key in making a hotel experience extraordinary is the ability of the staff to truly connect with its customers. Last Wed I was ready to head back home, checked out and reported to work for the day - my flight was due to depart in the early evening. As business requirements change, I found it necessary to extend my stay. I booked my room at the Westin and proceeded to check-in around 7:30pm. I was warmly greated while checking in. The young gentleman was engaging and I explained that I had thought I was returning home but as work would have it had to extend my stay. He empathized with the situation excused himself for a moment and returned to the desk and provided me with two cookies nicely packaged in a celephane bag. I would also like a shout out to the shuttle drivers - they have been nothing but professional, kind and assistive, always happy to see me each week I return. It is simple gestures such as these that make a difference.
Kudo's Westin - your team is second to none!!!
June 6, 2014
Rated 4 out of 5 by Shatta7 Very convenient to everything
The hotel was clean, comfortable and very convenient to everything. The facility is a bit dated for a four star hotel, but that been said still a good choice.
July 12, 2014
Rated 5 out of 5 by LMHUR Best Airport Hotel by a Mile
We've stayed at three other Atlanta Airport Hotels in the past and this is by far the best. Its perhaps not a typical luxury Westin say in the vein of buckhead but its absolutely a 4 star hotel. The service was great, meaning the people who work there are genuinely nice. Cool indoor/outdoor pool with whirlpool, nice rooms, clean, room service food was well above par.
June 25, 2012
Rated 5 out of 5 by JAHRMANA Expectations met
My experience was excellent for a holiday weekend. From speedy check-in (even with overbooked property), to room status and staff smiles all around. As a former member of the travel industry it is always refreshing to be the recipient of high customer standards and quality. I will continue to recommend Starwood properties and the WESTIN Atlanta Airport in the future.
April 2, 2013