Rated 3 out of 5 by MJ04 Better for Families
We were hoping for a romantic getaway, but hotel is definitely better suited for families. Very crowded and loud. Room service took almost two hours for delivery, so we declined to use it. One elevator broken for the entire 10 days we were there, making it a pain at times to get to our room. Grounds were well kept, despite the crowds around the pool every day. A good location, close to Lahaina. Good workout facilities.
April 23, 2014
Rated 4 out of 5 by professionaltraveler The right attitude makes all the difference
The Westin Maui has gone through allot of changes over the years but it is still one of the best properties on island when dealing with the right people. Darryl at the front desk is great. Alix in CRM was very responsive and helpful. Kafe and Kurrent are always glad to see you at the pool. We have even seen our pool server Matt get promoted to management (well deserved) as he always strives to make sure we enjoy our stay and why I spend more on F&B because you want to eat where you are treated well. The resorts location and amenities are great when not overcrowded. All this being said and I do stay here allot (100+ nights) I will have to admit that consistency is not where I would like it to be. I cringe when I arrive these days wondering who will greet me at the front desk as I know it will set the mood and there doesn’t seem to be an in-between. Room placement/upgrades for Platinum/Golds can be magnificent or a struggle and for those of us who travel this is the one place you depend/need the upgrade. I miss the welcome party with management and wish they would show a little more appreciation for those of us who have patronized this property consistently even through the lower occupancy years not just the 98% full ones. All this being said if you are lucky enough to deal with the right people it is the best place to stay in West Maui if not I can understand the struggles.
January 24, 2013
Rated 5 out of 5 by Susan1012 Beautifully remodeled rooms. Bathroom not designed with women in mind.
Rooms feel spacious and inviting. The new glass walled lanai replaces the metal bars and gives a feeling of endless space. In the area of "Facilities Met My Expectations" I had to give it only a "good" rating. The room we had did not have a tub, which is not so much an issue, but for a woman, there is no place to shave your legs. The shower, while a bit larger in size, is not set up for doing this, and it would be an act of contortion, as well as a big mess, to try to do it anywhere else. Clearly the otherwise new and beautiful bathrooms had not been designed with women vacationers in mind. I would not want to stay there for more than a night or two.
November 13, 2013
Rated 2 out of 5 by lunyc location is beautiful and staff was friendly
We really enjoyed our stay in Maui, the hotel is beautiful and the location is quite lovely. I found the cleanliness of the room to be horrible. There were discarded cigarettes on the patio of what we believed to be our "non-smoking" room. There was hair in the sheets of our bed when we pulled the covers back. The toilet did not appear to be clean and the bathtub was probably the dirtiest bathtub I have ever seen in a hotel (possibly ever).
When we checked in, I called the front desk to share our concerns about the cleanliness of our room and was put on hold for so long that we decided to walk down to the lobby to complain in person, twice. To add insult to the matter, the cleaning person took cash that we had left in the room (it was amidst personal belongings, book, laptop, room key etc) and left a note saying "thanks". The money was not for her and I find it hard to believe that there was any mistaking this fact. The front desk and guest services credited us the amount that was taken and were very nice with handling the issue... but they didn't apologize or thank us for letting them know.
The resort seemed very "family" oriented, lots of children. Our one complaint about the pool was that the hotel issues "towel cards" that we had to use to get towels at the pool. The staff made us wear brightly colored "westin" bracelets when we received the towels. It felt very "spring break" which was disappointing for a Westin in Maui.
November 28, 2012
Rated 1 out of 5 by Gppher hotel room, staff, facility
Upon check in on our Hawaiian vacation we were informed of hotel construction. Sure was. Our, very old, run down room was located on the 3rd floor directly above a large, smelly dumpster. Such a disappointment. The staff at the hotel told us we should have looked on the website where it mentioned the hotel construction. Like it was our fault. The elevators were shut down periodically and there was water leaking into the elevators from the top down. There was also water leaking through the ceiling in the main entrance. The hall ways on our floor were not air conditioned so you worked up a sweat just getting to the elevators. We had to go back to the front desk four times to exchange room keys that didn't work. Each time there was about a 30 minute wait because they were under staffed. The parking was a joke with parking spaces so tight you had to let your passenger out before you pulled in. Major door dings.
For the most part the staff was very unfriendly. Not what you would expect when you are going to a place to have fun. The Westin Maui staff needs new blood or some serious customer service training. The counter people were noticeably unfriendly along with the restaurant employees at Relish. I can not believe this is a Starwood 5 star property. The best employees were at the pool and beach booth where sell the Maui Jim sunglasses. Joshua and rest of them could teach all of the other employees about customer service.
Our concierge Kathy was very good as well.
This is the first time I have ever sent a negative review to any place I have traveled and I did so for a living for 32 years.
October 21, 2013
Rated 4 out of 5 by JRDallas Service is inconsistent
This was our third year in a row to stay at the Westin and unfortunately I feel as though the level or service has dropped over the years.
It took us over an hour to check in to our room because the room we had pre-paid for (Deluxe Ocean View) was not available. The staff offered us a less expensive room for 3 nights and then we could move to our original room for the remaining 4 nights. This was not a great solution, in my opinion. In the end they offered us a more expensive room but we still had to stay in a room on the 2nd floor with no view for the first night and wasn't able to move into to our new room until after 4pm the next day.
There were several other minor inconveniences that we don't typically expect when staying at Westin properties. For example, maid service was spotty. We were always out of coffee, sugar and cream. And if you don't call to let maid service know you're leaving for the day you are sure to return to and uncleaned room at 4pm. Additionally, we ordered a bottle of wine from room service, only to have them deliver to wrong bottle. They informed me they were out of the bottle I ordered and decided to substitute another bottle without asking.
Maybe we just caught the staff on a bad week and were unlucky. Or perhaps the level of service has dropped since our first visit 3 years ago. Either way, we still had a nice time. You have to try really hard to have a bad time when you're in Maui. The Westin probably has the best pool and grounds on Ka'anapali Beach and we will most likely give the hotel another try in the future.
December 20, 2011
Rated 4 out of 5 by Helen78 Wonderful stay at the Westin
We stayed at the Westin Maui in August 2012. Our first room was a mountain view on the 11th floor. The view was excellent but too small so we upgraded to the beach tower in an ocean front room on the 8th floor which was bigger & had an amazing view. After the switch we were very happy. It really made our vacation perfect. The staff was excellent! The grounds are beautiful with an amazing pool.( My 10 year old son loved the water slide)
The location of the hotel is perfect. It is next door to Whaler's Village. Great shopping & very good restaurants. It is in the middle of Kaanapali beach so you can easily walk in either direction. Some of the hotels don't have a good beach in front of them so be careful when deciding which hotel you are staying at. (Not good for swimming.) We were very happy with the beach at the Westin. You don't need to go to another location to swim like some of the other hotels on the strip.
We went to the Luau at the Westin . It was very good & convenient. Pay the extra money to get preferred seating. We did & were very happy. We also ate at the two restaurants. Both were very good.
I went to the Westin Spa. Had a manicure & pedicure one day & then went back for a massage. It was one of the best massages I've ever had. Go to your appointment a little bit earlier so you can sit in the relaxation room looking out at the beautiful ocean view!
The only reason I didn't give this resort 5 stars was because the rooms are outdated. I was told they were going to start remodeling this fall. Thank you Westin staff for a wonderful vacation!
September 26, 2012
Rated 5 out of 5 by Kelly21 Friendly Staff/Excellent Concierge Services
This was our first time visiting Maui and staying at the Westin. We absolutely loved our stay and plan to return for another visit! We found the staff to be friendly. Most notable was the concierge services. Our first contact was with Patti by phone. She was energetic and bubbly and made us really look forward to our trip before we even left our home. Once there, we met Matthew. He was outstanding! He gave us great info on local restaurants and arranged our reservations for us. He also guided us on choosing a zipline outing, which was the highlight of our trip! He was so enthusiastic about his job, it was contagious. We will definitely stay here again!
July 31, 2013
Rated 5 out of 5 by flxible870 Our Honeymoon Stay
Upon arrival here we were greeted by the staff. Our room was not yet ready as it was only 12pm. We continued our check in process and were told that we could be switched from a lower floor to the top floor with mountain views. That sounded wonderful. We were told that a call would be made to us when the room was available. Around 3pm we thought it was weird that we hadn't received a call. We me t with a different check in person. She was a bit miffed by our desire to have that room on the top floor. We advised her that our initial contact offered this to us and that it was our Honeymoon she warmed up and gave us our room on the 11th floor. We had read some reviews about the construction and the noise. We saw a little remodel work going on but we experienced no noise.
We were given our cards and we proceeded to the room. We entered the room. What a great view of the mountains. The desk woman said we had "rainbow views" and we weren't let down. The room must have had a remodel. Very nicely done. It was a very comfy room. The Heavenly Bed was just that. The Heavenly Shower was just that. The room had ample storage as far as drawers and a nice closet. It has a roomy safe for your valuables. A mini fridge was helpful too.
The only thing about the room was IF the HVAC was not on we could hear the ELEVATOR two rooms away.
Staff: The Concierge, YVONNE, well she's the bomb!
She knows that island. She knows all the places to go, see, and do. She's got this file crammed full of all the information. She was AWESOME! the Bell/Valet,
RONZIE,he was too cool. Very very pleasant guy. Made us feel like we were at his own home. This guy LOVES his job!! He also teaches Ukelele just in case you wish to learn this.
The grounds are just beautiful...
Oh yes, housekeeping, well our staff on our floor, they were AWESOME too. They were all too helpful in making sure everything was just perfect.
We seriously had no issues with our stay.
May 4, 2014
Rated 3 out of 5 by LIVELIFEALOFT STAY AWAY FROM OCEAN TOWER
The Westin Ocean tower was very disappointing. We checked in and went to our room in the ocean tower which was under construction. The hotel was filthy upon checking in. I have been in SPG properties all over the world, and this was the dirtiest SPG room I had ever stepped in. I politely walk back down to talk to the front desk staff. I am told the hotel is at capacity and there are no room changes available, but they would send the cleaning crew back up. I was then asked for a list of items that I wanted cleaned. ARE YOU SERUIOUS? I want the entire room clean. I mean there was dust everywhere; there were hairs in the bathroom, and trash still in the trashcan. THIS IS NOT ACCETPABLE. I understand you are renovating rooms and don’t want to sink money into these rooms prior to renovation, however the fact that they have been completely let go is just sad. People are coming from all over the world to this hotel, and you are not providing SPG quality rooms. Anyway, we go get a drink at the bar, and then proceed back to the room. It had been slightly cleaned up, but was still dirty. I walked back down and asked to speak to a manager. I explained the situation to the manger and they basically told me there was nothing they can do till tomorrow. So the next day we wake up and walk down to change rooms. We are told there is only one other room available, so we go check it out. It was in the beach tower (I think that’s the name). We go to room, which had been renovated previously, and it was clean, as an SPG property should be. The only issue was it backed up to the elevator so it was noisy, but ill take noise over dirt any day. So the rest of the stay was enjoyable. The pools were great, the beach was great, and the restaurants were decent. Beyond the extremely dirty rooms in the ocean tower the hotel was nice.
August 20, 2013
Rated 2 out of 5 by hilary2e Definitely not a 3 start elite experience, not even a Starwood experience.
As 3 star elite members, we are entitled to an upgrade, where available on check in. We checked in around 9pm and as opposed to even getting a regular room, we were allocated the small room right beside the elevator. People congregated at the elevator all night, throughout the night to go to Haleakula and early morning, all talking, shouting noisy. We got no sleep. The next day I asked to be moved, and they agreed to do so. They advised they would move all our luggage and items from existing room to new room. We played golf, were in the room very little and a day later I realized they had not moved my sun hat. I called and they located it within housekeeping. I asked to have it delivered to the room which they agreed to. The hat was not delivered. Next day we were checking out and I asked at reception to request my hat from housekeeping. Housekeeping no longer had any record of my hat, nor did security or lost property, but they would 'investigate' and call me back that day. I checked again with the hotel at 4pm and the lady at reception was most indignant this was not the hotels fault. They would call me back that day. It is now 11pm and no-one has contacted me. The hotel took full responsibility to move all our items from one room to another which they did not fulfil. Now they have lost some of our property and are still refusing to accept responsibility but worse still are acting like this situation is all our fault and bearing no responsibility at all. Most disappointing. We have been 3 star elite and stayed in properties all over the world - never has the service been so poor. We are owners in this resort in the timeshare property, so would expect the staff to go the extra mile. Alas, they failed to provide basic minimum service. Very disappointing, very poor service, and a very poor attitude to customer service.
April 7, 2013
Rated 2 out of 5 by disappointed4thelasttime I really want to like this place...
...but I'm done with it.
* The suites are nice and large, with very comfortable beds. They're also great about roller beds for kids. It works out really well for a family of four when your kids are old enough that they need their own space but not so old that you want to put them in a separate room.
* Great pool area, other than the usual seat camping that happens at a place like this.
* Renting a cabana is a great way to reduce the stress of finding a place to park yourself for the day, but it's expensive.
* Convenience - location next to Whaler's Village opens up a lot of options for food within walking distance.
* Never enough people working the front desk. The first experience (checking in) has been terrible every time I've visited. Not because of the staff, who are very friendly, but because of the wait time.
* The restaurant is horrible. They have rebranded it as Sugar House. Mediocre food; friendly but clueless servers if you have questions about the menu. Can't really fault them because the selection isn't great and the food is bad.
* The beach tower needs renovation. Old and tired.
* Good luck finding an exercise machine in the gym that works (none of the touch screen controls on the ellipticals worked)
* For some reason, I never get my Starpoints credited. I went out of my way to make sure they had the SPG number on the account (the folio shows it) but still no credit. Booked directly from the Westin website, so it's not an issue of going through a 3rd party.
Basically, Westin rewards program management is about on par with this hotel's management - leaving much to be desired. This place was good enough to bring us back for a few years, but I'm done with the Westin Maui in particular and probably Westin chains in general.
May 3, 2014
Rated 2 out of 5 by Dougiemm Had an on the fence experience.
I love the lobby space and interaction in the downstairs area. It is very bright and energized. If the staff improved I wouldn't hesitate to recommend the hotel.
I expect to rest peacefully at such a quality resort but our AC fan rattled all night the first night and I got very little sleep, The staff response was to apologize and offer to fix it. On the second night the fan rattle kicked in at about 1 am and I slept intermittently. The staff response was to apologize. This tells me they don't understand customer relations well at all. I want my sleep back! I also find that some of your staff and generally service people throughout the island are very condescending to guests. I don't know how you solve this as it is just an attitude that seems to exist despite the fact that these same people depend on tourism and I am a pretty forgiving guy.
There was garbage outside our room on the lawn and it stayed there for two days until my wife picked it up. Where are the groundskeepers?
There was garbage behind the tables and below our bed and the furniture was worn and had threads hanging. The bottom of the bath door was frayed and splintered and looked awful.
Thankfully Jeff, the very kind and well informed and well trained front desk manager had moved us to a better room that didn't overlook a roof on one side, Alas, wet couldn't access it until our third night. And unfortunately he was on days off when I complained about the AC.
The pool is great except there are tiles missing on the bottom and along several edges and you have to watch you don't scrape or cut yourself on them. This should't happen with that many people using the facilities.
After all this complaining, I would still go back because I love the downstairs atmosphere, the restaurants and mall beside the hotel, the beach, the great snorkeling (except the camera I bought leaked and ruined my shots of the sharks and turtles), most of the staff, (not the overzealous ones who try to sell you on Starwood tours when you want island tour information), the great beach and of course the weather. See you again. dm
July 23, 2013
Rated 3 out of 5 by Sam50 Not up to Westin standards
Air conditioning was inadequate, room was hot. Once the sun hit our windows, we had to keep the blinds completely closed, thus negating the view we paid extra to have. There was construction going on in our tower, and pneumatic tools running all day. To noisy to enjoy the room. At the time I booked my room, had I known I would have booked the other tower. I attempted to upgrade, at my expense, to get out of the the noise, but of course there was nothing available. This hotel does not meet my expectaions of a Westin Hotel. The amenities are very nice, but the rooms are small, and for a family of four, very uncomfortable, we couldnt hardly move in our room.
July 23, 2013
Rated 3 out of 5 by Post2012 October 2012
It started when we checked in, not enough staff at the front desk to help, our suite was not ready, we were unable to check in till almost 5pm. This lack of Front Desk staff continued thoughout the trip, including when we wanted to check out.
Housekeeping - even though we asked for "green" service so the staff only had to clean our room 3 days out of the 8 we were there, I found the service to be unsatisfactory- the room just did not feel clean
The food selection is slim, I know being located next to where there are many other eating choices is hard for the hotel, however, the hotel should have tried more heathly selections. The breakfast buffet was good.
October 22, 2012
Rated 2 out of 5 by UhOh Is this really a Westin?
We are loyal SPG Gold members and decided to give this resort a try however we were gravely disappointed. When we checked, as Gold members, we were offered a complimentary upgrade however the room was located in a section of the hotel which was undergoing renovations. They said that the renovations were on the 11th floor and that our room was on the 8th floor and we would not be bothered. The noise from the renovations was horrendous and our child was unable to sleep in the afternoon due to all the noise. We would have requested a new room but we were already unpacked and settled in. When we checked out and complained about it, we were told that the renovations were actually being carried out on the 9th floor directly above us and he could not explain why we were told the 11th floor. I do not know why we were misled about this or how the resort benefited from putting us into this room but it made for a less than restful holiday. There were 2 adults and a 3 year old child and We stayed in a room with two double beds and the rooms are very small. If you are with a small family you will find it very cramped. There were no folding stands to put your luggage onto so our bags were scattered on the floor and desk throughout the room. To make matters worse, the ceiling above the vanity area in our room was leaking and every morning there was a puddle of water and we would get dripped on while making coffee. Some parts of the resort are falling apart. The ceiling in the hallway by the Kids Club was leaking and they had a renovation crew working on it all week and tubs of dirty water and drywall to catch the water. They cut off the water to all units from 12:00-3:00pm twice during the week because of emergency repairs. SELF-PARKING is a nightmare! The self-parking lot does not have enough spaces to accommodate all the guests (almost everyone who comes to Maui rents a car). We rented a Jeep Commander SUV and the parking stalls were too small and larger SUVs would have to occupy 2 stalls thus taking up more space. We had to pay to valet on some days just because there was no parking and there was a line up of cars waiting to self-park. My 3 year old child (who had to ask for a welcome lei and was never offered one at check in) was even asking to go home by the last day..
November 13, 2012
Rated 5 out of 5 by RyanV FANTASTIC!
The place was absolutely awesome. Our room was clean and comfortable; the lobby blew us away as we walked in; the pool/ponds area was beautiful; the pools were not too crowded, big, fun, etc.; the beach was awesome. It is pretty expensive but I guess you get what you pay for. The only complaint that I have is that the restaurant on premises (Ono) was too expensive. We could get similar food for less at Whalers Village or Lahaina (and we did). It also made us sure to shop at Safeway at the beginning of our trip so that we could avoid some meals at Ono. But other than that, the place was absolutely incredible. We'd love to go back as soon as we can afford it.
May 7, 2013
Rated 5 out of 5 by kalenakagawa Best Resort on the Best Beach
Located on the best beach in Maui (Ka'anapali) you're walking distance and a short drive from abundant dining, shopping, and activities. The resort designed to be open, lush & tropical, as well as family friendly. The service is friendly and accommodating. The rooms have been updated in the ocean tower which can't be overlooked. They did a great job with the appointments and design. The Westin rewards Platinum guests with little bonuses and expert service throughout the trip, you will feel very taken care of.
Highlights : Swimming with sea turtles at Blackrock, lounging by the beach or pool in a private cabana, relaxing in the newly renovated ocean tower rooms, taking our breakfast every morning at Relish Bistro.
March 18, 2014
Rated 3 out of 5 by redsoxfans Great location
Loved the location and the pool (though pool does need to be a bit warmer) very clean, but the staff didn't tell us about a few things like the calendar of events, the lockers at the pool, happy hour, free shows at the whalers village, Front Street, etc. surprised about the lack of information when we checked in and from conceirge. Rooms are too small, one tower a little dated. We didn't have a closet, just armoire, so where do you put your luggage?? Love the heavenly Bed! Tropica needs more ambiance, doesn't look inviting. I would stay again, but would request larger room. Great bar by the pool, but it's location would be nice if you could see the ocean too.
December 8, 2011
Rated 2 out of 5 by PPWood This Year's Holiday Celebrations Lacking
This was our fourth year to spend Christmas in Maui. Each year we come to Maui at least twice a year and spend most of our money at this hotel on food, spa etc.
This year's Christmas celebrations were lacking. Even the Holiday Activity brochure was void of celebrations. It did however, have a great deal of copy dedicated to the SPA. Hotel management does not seem to us to have any clue as to why returning guests return during the Holidays. No outdoor Christmas music as in the past-used to have a three piece ensemble each night- even the Pineapple Cider was available in the lobby only until the 25th and then removed at the dot of 5PM. It was usually served until the day we left the island. Come on guys, what can this cost!!! We did arrive one evening at 5:10PM and it had already been removed as it was advertised in the so called lack luster Holiday Brochure as being available until 5PM. The buffet selections in Ono's for breakfast have been reduced and those dishes that remain were sometimes disgusting and not the quality that we had grown accustomed to. We cancelled Christmas Eve dinner at Ono's because of the poor selection but both of us were really looking forward to the sit down dinner at Tropica on Christmas Day. We were very disappointed with the meal and the service. It was an experience that we would encounter if we attended a restaurant here at home on Christmas Day where second string waiters were working and certainly not the service or quality of food that we have been accustomed to at the Westin Maui in the past. Normally, we would choose the Christmas Day Buffet at Ono's but decided not to this year as it was usually crowded but the food and selections just wonderful Come to find out after we left Tropica that it was only half full this year with people and not with the selections as is in the past. Hotel customer service personnel caulked it up to the hotel being one third under renovations. But we did not buy that argument as we heard many customer complaints in general. On Christmas morning there was not even any recorded music played in the common areas let alone Christmas music. I looked around in the common areas with the exception of a few browned Christmas trees, it did not even seem like it was a holiday, It is interesting that we can compare this year with the past and have noticed a severe decline in all activities, food quality etc. There was virtually no holiday activities during the past week for anyone over the age of 10. Unless we wanted to join the kids making ornaments or having smores. What is going on here? Perhaps an edict from corporate to cut back? If so, they don't have a clue. Hotel General manager was no where to be found and the F &B Manager lacked the interpersonal as well as business accumen to realize how essential it is to mingle with guests. We have known the past general manager and the past three F & B managers and always found them to be sociable professionals who went out of their way to meet and greet the guests when possible. This was not the management team practices that we had been accustomed to. We will certainly rethink returning next Christmas. Never thought I would even think this let alone say it. We have always raved about the Westin Maui to our friends and family. The only redeeming factor is the staff-they were wonderful-at Ono's for breafast, the valet service and everyone else in general. They remember us each time we visit, warmly welcome us, call us by name and are the most accomodating hotel personnel that we have ever encountered--and I travel at lot on business and stay in hotels. The restaurant and hotel staff really make us feel like Ohana and we feel the same about them. The reason for our return at least twice a year is because of the m. They are the best but unfortunately they alone cannot carry the hotel through its management and quality flaws. I hope someone will take our comments seriously. They are meant because we want you to be the best again even through the long overdue renovation project. You have a problem -many of them- that need to be resolved if you are going to continue to attract returning guests such as us.
December 30, 2012
Rated 5 out of 5 by ferraritom We had a wonderful time here.
This is a remarkable resort! My family thoroughly enjoyed the vacation that we took here in April. Thank you to the staff, especially, Dawn. We will be back!
April 25, 2014
Rated 5 out of 5 by sophiehonolulu Maui Westin Resort makes our family have greatest time
It is nice hotel to spend vacation in Maui. warming smile on every employee to welcome us.
April 25, 2014
Rated 3 out of 5 by arrowhead5m Platinum status unrecognized
We checked in early (9:00 am) & knew we would have to wait for a room. Front desk attendant said we would be upgraded to an oceanfront room. When we came back (2:00 pm) the room was still not ready and we were to be phoned. At 5:00 went back to front desk after never receiving a call. Assigned an ocean view room and told there was not any ocean front rooms or suites. received regular room keys and not platinum keys. Made a trip to exchange keys. Checked on internet and ocean front rooms & suites were available. Platinum keys didn't get us anything special. Never once thanked for being a loyal starwood customer. Oh well....
May 9, 2013
Rated 3 out of 5 by FlashCG Nice Amenities
Awesome pool area and accompanying amenities as well as convenient pool access and restaurants. However, it all comes at a price that doesn't necessarily match the value typically associated with this level hotel. Also, we weren't shocked, but were still disappointed that SPG status and the fact that you're on honeymoon doesn't mean anything at all when traveling to one of the most popular destinations for vacationers. All in all, decent room, good amenities, standard customer service, but it just left us underwhelmed for such a big event.
March 26, 2014
Rated 4 out of 5 by MauiTraveler Beautiful Location
This hotel has a beautiful location on the beach front. The lobby area is beautiful with a pond, flamingo's and black swan, plus a relaxing atmosphere. Among the 5 pool areas is a very nice, quiet adult pool area. There is outdoor dining near the pool with great drinks and good food selections. And, there is another outdoor dining area beach front where we enjoyed breakfast. The hotel is right next door to an excellent shopping/dining area called Whaler's Village. Catameran cruises board about 75 yards away down the beach. There are 2 golf courses directly across the street. The only marginal thing about this property is the service level provided to SPG members.
January 7, 2013
Rated 5 out of 5 by hubahubahuba Another Great Stay at the Westin!!!!!
This hotel is sooo enjoyable and relaxing. From the moment you enter, you truly are in paradise here. You are greeted with a lai and the women/men at check-in are so sweet. You go to your clean room and look out the window with incredibly beauty of colorful flowers and palm trees. The pool is so much fun. The kids love the slides. Mom loves the spa. My therapist name is Carrie. I been to her 4 times. She is a healer and so sincere in what she does making sure you are comfortable and enjoying her service to the full. After all the delicious foods at the hotel, you sleep in the "heavenly" bed and it is heavenly. I can never say anything bad about this place and I have been there probably over 15 times
August 16, 2013
Rated 4 out of 5 by ted29 Beautiful grounds, friendly staff
The Westin Resort & Spa was a truly relaxing experience. My wife and I celebrated our 49th wedding anniversary on this trip and couldn't have picked a better location. Only problem encountered was finding out on check-in that the room we reserved months in advance was unavailable. We were "upgraded" to the BeachTower, if a room right next to an elevator shaft is an upgrade. We went back down to the desk and were moved to a different room not as nice but comfortable.
April 8, 2014
Rated 4 out of 5 by Statuesque Beautiful Hotel
I really enjoyed my stay there the hotel is just beautiful. Everyone who worked there was very warm and friendly and extremely helpful.
I found the restaurants there very reasonably priced compared to other hotels and the food was very good. The banana pancakes at Relish were divine
April 17, 2014
Rated 5 out of 5 Amazing Experience
I was recently at the Westin Maui with my two kids and even before we arrived, I had such a great experience with the hotel Manager Gia. She helped us out of a difficult spot when our flight got cancelled. She went above and beyond her call of duty to assist us. Our experience went from that to being one of the best trips my kids and I have had. The beds are so comfortable, staff really helpful and friendly, food and drinks almost too yummy. The setting, pools and beach are stunning. We met some of the nicest people at the hotel, who were also having a blast. Friends stopped by that were staying at a different resort and they commented to us about the Westin being one of the most beautiful resorts they had ever been to. Thank you Westin Hotel for making our trip amazing and having such a beautiful facility. I hope to be able to take my kids again next spring break. Great job on the remodel as well. Thanks again Gia, we love you...you are amazing!!!
April 15, 2014
Rated 3 out of 5 by SPGPlatinumAtlanta Nice.....but
We first stayed at the Westin Maui in 1990. We have stayed many times over the past 23 years. Overall we like it or we wouldn't keep coming back. We have noticed a decline in the overall pen ache of the resort over the years. Front desk staffing levels at check in times need some reassessment since many would be waiting for only one person working behind the counter. Resort is showing its age. This hotel probably gets the highest point redemption in SPG program which could result in the lack of financial resources to improve the property. We will return but we hope to find a refreshed property for our next visit.
June 23, 2013