Rated 3 out of 5 by Daniel27 Business Trip
Staying several days at the hotel for a business trip, I was disappointed in a couple of things. The TV stations were poor, the majority not even in HD. Also, at check-in, were told that we were upgraded to a deluxe room because of joining their reward program. The room we were given was the same as presented on the website and we could not see any deluxe features. The staff was very helpful but overall, I was not impressed.
January 28, 2013
Rated 5 out of 5 by Rich Great Friendly Service
Great Staff ....made sure my room was set when my cancelled/delayed flights didn't get me to the hotel till 1:15 am. Had a problem with a phone not charging ---but had a maintence staff member at my room within 10 minutes of making the call ...it was fixed in 2 minutes!. Staff has always been particularly friendly at my stays here.
February 3, 2014
Rated 5 out of 5 by JPinMSP Wonderful Place for Christmas in Chicago
Location, Location, Location. This Westin is in the middle of the action on Michigan Ave, with easy access to roads heading into the area's neighborhoods. Our room was in an older section of the hotel, where the Heavenly Rest beds and new pillows were not in place. A bummer as the Westin is our hotel for these very amenities. Despite the rock-hard bed, we had a great time and the staff was great.
December 16, 2013
Rated 4 out of 5 by ANagory Excellent stay at Westing Michigan Avenue, as I have come to expect at this hotel!!
There are several reasons I always stay at this hotel when in Chicago!! The Westin Michigan Avenue provides the best service and personal attention from staff than any other hotel I stay at. They also provide me with frequent Platinum room upgrades with rare exceptions! I want to specially commend the following individuals for making sure my stays were comfortable -
Jerrel, Ashley, Carly, Anna and Diana. Thank you guys!!
May 14, 2013
Rated 1 out of 5 by Gst1005 Getting by on its location
This hotel is fortunately located in a great place for downtown Chicago shopping because that is its only high point. Our room had mold in the bathroom, our customer service was lacking (no housekeeping showed up until I called and asked for towels), the concierge is impossible to get a hold of and parking is $65/night (not the published rate on their website). There is a lot of competition in the area, so look around!
July 15, 2013
Rated 5 out of 5 by edpannell As Always, one of the best hotels in Chicago
I booked a room thru Southwest Airlines a couple of years ago, and was very surprised at the cost of the hotel. And was even ore surprised once I arrived. I didn't expect a fantastic room and view!! I make this hotel the only place I stay when I visit Chicago!.
February 17, 2014
Rated 3 out of 5 by MrsH411 Great Location
This hotel is very conveniently located. The lobby and registration can get congested and should be analyzed for traffic improvement by the Management.
March 3, 2014
Rated 5 out of 5 by peaches23 Westin Raises the Bar in Chicago
We just stayed three nights in the Westin Hotel on North Michigan Street. I've travelled to Chicago for over 30 years and have stayed at the Westin countless times. This was the best. The staff from curb to bed was just superb. They do anything needed to make your stay more comfortable. They deserve a 5 star rating.
February 3, 2014
Rated 3 out of 5 by CDB685 Loud Room
I stayed here for a weekend in February for a little "staycation". The room was very cold when we arrived and we could never get the temperature right (was either too hot or too cold). Additionally, our room shared a wall with the service elevator which ran constantly. It was very noisy all day and night long. This was especially noticable and aggrivating when morning room service started at 6am on Sunday morning.
February 18, 2013
Rated 4 out of 5 by Opaa Great location
No complaints w/respect to hotel & restaurant
However in all the years we have stayed @ Westin this was the first time we have had a problem w/parking our car. I have a new Mercedes Benz & it was not parked on Westin property but in a public lot w/ little security! The first time we asked for our car it took 35 minutes, the next time was time to check out & after a 30 minute wait our very good Bellman asked a man who appeared to be the boss about our car which showed uo 10 minutes later. All this for only $67.00 a day. So a wonderful stay in Chicago was marred by a lousy parking experience !
With all the competition in downtown Chicago it is easy to go to another venue. We have been staying @ Westin for 12 years. One last comment while we were waiting for our car a number of employee autos were coming out of the Westin lot, yet we were parked in a public lot. What a ripoff!
September 10, 2013
Rated 5 out of 5 by sara0114 great stay
Everything was great. Anna at the front desk was great, friendly, quick, effecient but still took the time to make sure I recieved my spg points for making a green choice. Only downfall was that their was hair in my shower when I got in - at that point it was too late to call housekeeping. Not a deal breaker but a few extra seconds from housekeeping would have prevented this.
Deja at the spa was also wonderful!
April 8, 2013
Rated 2 out of 5 by Bonedoc Too much noise
This is the first time that a Westin has not met my expectations. The rooms are not very sound-proof-and outside noise was a problem. Our next door neighbors were especially noisy and prompted us to ask for a room change which was appreciated. You could hear evry guest get off the elevator and open and close room doors. Even in the new room we were able to hear upstairs guests on the 12th floor use the bathroom.
March 25, 2013
Rated 2 out of 5 by ScottD Wait for room to be ready
My wife and I had less than 24 hours to spend in Chicago after dropping family off at the airport. We needed a nice room in a convenient location, were planning on a show and special dinner. I even joined SPG on arrival because free internet and water were offered for our stay. The Westin did not meet our expecations.
We arrived at 4:30 pm, and we were informed that our room was not ready. We were given $10 in vouchers to get a snack while we waited. Almost 2 hours later, when our room was ready, we were told we were upgraded to a room on the 20th floor. Upon arrival, there was a smell of cigarette smoke in the bathroom, and there was no bottled water. We considered complaining right then, but we had already been inconvenienced, and just wanted to get on with the fun of our time in Chicago. Perhaps this was a fluke, but we will stay elsewhere the next time we go to Chicago.
April 8, 2013
Rated 4 out of 5 by IowaMomof1 LOCATION, LOCATION, LOCATION
I HAVE STAYED HERE TWICE WITHIN THE PAST YEAR. HOTEL AND ROOM HAVE ALWAYS BEEN UP TO WESTIN STANDARDS AS FAR AS CLEAN.
CONS: VALET COST IS ALOT HOWEVER THIS IS CHICAGO. DON'T EXPECT ANY UPGRADES COMPARED UPON CHECK IN. THERE IS NO SPG CLUB FLOOR AT THIS PROPERTY WHICH DOES SUPRISE ME.
PROS: LOCATION, LOCATION, LOCATION IS WHAT BRINGS ME BACK TO THIS PROPERTY IN CHICAGO. WITHIN WALKING DISTANCE TO ANYTHING.
September 8, 2013
Rated 3 out of 5 by Traveler416 Average at best
Recently spent the weekend at the Westin Michigan Avenue & I left unimpressed. The location was perfect for a weekend in Chicago, but the room and hotel left much to be desired. The room was comparable to what you'd find out of a budget hotel chain, the TV in the room only worked intermittently and housekeeping somehow decided to skip over our room on the first night. I simply expected better for my money.
September 18, 2013
Rated 3 out of 5 by Trixie Not the nicest Westin I've visited
I was dissapointed in what was considered a delux room. It was small with onlly seating for one. The hallways on our floor were drab as well as the room. Room service got our order wrong twice. On our check out morning housekeeping knocked and then let themselves in to clean at only 9:30 My guests in the adjoining room did not get a robe to use during their stay.. I am used to better as a Starwood customer.
March 11, 2013
Rated 5 out of 5 by JBOB Outstanding comfort and location
I have been traveling for 30 years on business and pleasure and find the Westin North Michigan my favorite Starwood property in the United States. This includes all the others that are part of the Starwood offering. Location and outstanding attention to detail and service make this a truly exceptional experience. Try it ! ... you will become addicted to it! The Redline to Wrigley is only a 12 minute walk.
August 6, 2013
Rated 4 out of 5 by vbmom slipping a bit
I come her with business partners almost every year for the past 5 years for the comfort and wonderful location.
This year the lobby and staff are great as always but the room was slipping a bit for
westin standards. Our fridge wasn't keeping things cold even after they serviced it and the shower only worked well as a hand held.
Love this place just a little disappointed but the beds were comfy as always!
March 12, 2013
Rated 2 out of 5 by Ecm80 Disappointing Stay
The hotel's location was great. Other than that, this was the worst Westin experience I have ever endured. My room was filthy, there was dust caked on the air vents. The walls were paper thin - two nights of my stay we could not sleep due to a dog barking constantly. I was embarrassed that I trusted the Westin for my Chicago trip when there were multiple higher end options I should have gone with.
October 15, 2013
Rated 3 out of 5 by JOY13 This hotel needs some improvements
The housekeeping was abominable; i.e., I had to request cleaning more than several times the same day. At approximately, 8:10 A.M. I called housekeeping to request that my room be serviced but when I returned after 1:00 P.M. it had not been serviced. Eventually it was serviced. Also, there was confusion with the front desk--where and when the SPG members should approach for checking-in checking-out.
June 2, 2013
Rated 4 out of 5 by Adni Top Notch Bed
The location in the heart of Windy CIty is super excellent. Facilities like bed and pillows were top notch and staff were guest friendly. In room coffee provided was excellent as it's Starbucks. The only disruption was the noise during day time from the cleaning next rooms and corridor that can annoy guests who need to sleep during day time and check out at night.
Overall stay was very satisfying.
January 24, 2013
Rated 1 out of 5 by 1234 Stay away!
Huge disappointment! Save your money and save your points, stay away. Extremely old and run down. I was on a Starwood Preferred floor - cannot imagine what the regular rooms look like. The bed linens were filthy, the bedspread was full of hair and the pillows did not have pillow protectors and only had one pillow case. The underlying pillows were stained and filthy. The towels were old and thin.
April 4, 2013
Rated 3 out of 5 by Shel7777 I have stayed here before and it was great, this time the rooms disappointed me
The staff and everyone at the hotel was great. I booked four rooms for our family to come down. In one of the rooms the TV didn't work, only the sound. In another room, it smelled like urine. I have never had this at an SPG hotel and I am sure it was a fluke as I love this hotel, but was disappointed this time around.
January 21, 2014
Rated 5 out of 5 by cindylou68 Stay Here
I was very please with the Westin. It was very clean, comfortable beds and great pillows, great soap and lotion line, nice shower with extended curve shower curtain and over-sized rain forest shower head. I also appreciated the apples and "spa" water they had out to enjoy, just wished they were more consistent with offering it. I stay at many hotels and this ranks up there for quality and value.
January 14, 2013
Rated 5 out of 5 by ErinM Great Location; Nice Atmosphere
Stayed at this hotel for a conference. Conference rooms were very nice, well lit, good audio visual technology. The hotel rooms were nice but could tell was an older building. My room was near the elevator and I was given the option at check in to relocate. I opted not to and the room was exceptionally quiet for the location. Within the same block to both large shopping areas.
November 18, 2013
Rated 4 out of 5 by bunty Experience
We were celebrating our anniversary at your hotel. I contacted the hotel and informed them of it. We were told that there would be a bottle of Champagne which was not there. We were also told that we could order cake/cupcakes and they would have them in our room. Once the delivery was made, the cupcake place was told that there was no guest checking in with my last name.
August 19, 2013
Rated 4 out of 5 by wjhall Very Nice
This hotel was booked very last minute and I was not sure what to expect. The staff were all very friendly. Hotel was clean and in a terrific location. My only downside is the pillows, they were very lumpy and not comfortable at all. If that is the only negative I would say it's a very good place and I will probably stay again.
January 13, 2014
Rated 4 out of 5 by Hansej Checkout
Wish they would automatically email your bill to you. I assumed this was done at all Westin properties so I did not stop by the desk upon checkout. Since it was not emailed, I had to call back the next day, of course the accounting office was now closed. Frustrating to have to make 2 calls on this when they could have this preference stored in your profile or at least noted upon checkin.
August 29, 2013
Rated 3 out of 5 by JaneD11 Not very impressed
Location on Michigan Ave. is impressive, but hotel itself-- not so much. Room was clean and simple. Bed and towels very comfortable. Wireless internet available for a fee in room. Very under-staffed lobby. Waited 10-15 minutes in line just to check in. At check in, hotel was missing some of the paperwork.
January 21, 2014
Rated 2 out of 5 by Nivi Worst Westin I have stayed at
I was moved 3 rooms for this stay. Room 1 was not cleaned out properly. Room 2 had a fly buzzing in the room and the 3rd room which I finally stayed at for 2 nights - there was such a stink when I turned on the bathroom tap.
Called for New balance fitness wear and said I want to size S top and S pants. About 30 mins later they came with Size M top and a Size L bottom.
June 8, 2013