Rated 5 out of 5 by Stanley97 Fantastic hotel; great location
We had a fantastic experience at this hotel. In Boston for vacation, found the staff great, the facilities and rooms comfortable and well maintained; great fitness center. Can't beat the location -- at a T (subway) stop, in the middle of the city's best shopping and dining area and even across the street from the Amtrak Back Bay station.
August 3, 2012
Rated 4 out of 5 by DanRedSoxFan Great Hotel - Minor Housekeeping Error
We loved the hotel and its facilities. The pool was great. A hot tub would have been nice, though. However, housekeeping needs improvement. There was a large hair on the bathroom door that remained there for our entire 3 night stay and housekeeping never removed it. Attention to detail needs to be better, at least for that housekeeper.
August 1, 2012
Rated 5 out of 5 by CasualTraveler Great Hotel
I would recommend this hotel to anyone.
The Westin Copley Place's location, staff, amenities, and accomodations make this hotel a great place to stay when visiting Boston. I will stay here the next time I visit Boston. It is within walking distance of most attractions.
August 14, 2013
Rated 4 out of 5 by Lili03 I didn't get all the services
I want to let you know that the devices in the room were out of service, the Ipod player was wrecked and the coffee machine didn't work as well. everything else, was good
September 10, 2013
Rated 3 out of 5 by rks18 Valet area staff needs serious improvement
The front desk staff is very good, but the valet/reception need some serious improvement.
This is the 1st and last impression when a guest leaves, and unfortunately this service needs to be improved drastically.
September 2, 2013
Rated 3 out of 5 by Kr0501 Great location staff could be more personal
I normally travel on work and am used to the staff going out of their way for little things that this westin wasnt too helpful with ( a small fridge/ microwave) or an early check in or helpful hints on the neighborhood... the location is great and the hotel was very nice, just the service lacked a little.
June 26, 2013
Rated 5 out of 5 by nick101 Lovely Hotel
This hotlel is really really good and in a super location for the trolley bus, eating and shopping.We stayed 5 days over the Boston Marathon and the service was excellent even on a busy weekend. Large rooms newly furnished and very clean, well at least mine on floor 18. I would say this is at the top end of its category.
August 27, 2012
Rated 5 out of 5 by bobwwwwwwwwwwwwwwww One flaw
I am violently allergic to Aloe. Every amenity was laced with this substance. While I understand that this is not a problem for the vast majority of visitors, it would be nice if Starwood would offer and option on request.
August 26, 2013
Rated 5 out of 5 by Aiko Love the Westin Copley!
Loved the Westin Copley. Wonderful stay from the start, when the receptionist upgraded my room to one that looked out at the water. Beautiful views, day and night. My stay was too short (less than 24 hours), but time enough to enjoy the room, wonderful food from room service, as well as the great location for shopping.
October 30, 2012
Rated 2 out of 5 by AnonymousGuest Needs some work
The hotel was average for the cost.
September 26, 2013
Rated 5 out of 5 by sokrmom53 Great stay!
I enjoyed my very short visit to Boston and staying in your hotel. The room was very pleasant and comfortable, the staff is outstanding and very helpful and the food is delicious. The bar is over-crowded, noisy and dark.
August 24, 2013
Rated 3 out of 5 by Bostonfan 2nd time - not a charm
We stayed here in the fall and enjoyed our stay. Room was clean and comfortable. Our 2nd visit in May 2012 was not the same experience. Room appeared to have not been cleaned/freshened up prior to our stay as well as bath tub had operational issues. I love location but based on last stay - will not be coming back.
August 8, 2012
Rated 5 out of 5 by Darius Memorable and meets all expectations
Our stays at the Westin Copley Place are without a doubt something we always look foward to. The hotel is well managed and accomodating in every way. The accomodations and services are top-notch and well worth the price paid. This hotel distinguishes itself from all other area hotels in both service and amenities.
September 4, 2012
Rated 4 out of 5 by Ralphyboy This hotel stay
Although the hotel has a great location, the check in service was terrible. It took us a long time to receive our room and once we got our room, the room stunk of smoke. We called house keeping to clean the room and they never showed up. We had to go back and forth with the hotel manager till we got another room.
August 31, 2012
Rated 5 out of 5 by Ttos Outlets galore
Loved all the outlets i could plug my gadgets and their accessibility. very courteous staff.
September 19, 2013
Rated 5 out of 5 by D1Orlando Great stay. Awesome staff
We had a great stay. The staff was very friendly and helpful. I will stay here next time I am in Boston. The view was fantastic and the bed was awesome.
September 9, 2013
Rated 5 out of 5 Great hotel. Boston Strong
Love this place. The staff is awesome, the facilities are in great shape and its dead center of then back bay. The marathon bombing was across the street which brings a little extra somber ness to the memorial next door but its really touching.
I would come back here again and again.
July 1, 2013
Rated 4 out of 5 by what3 only complaint
all good, but water pressure in bathroom sink was very weak [shower's was fine].
September 19, 2013
Rated 4 out of 5 by DonGio I would stay again.
A few little glitches that were corrected in a timely manner are the only reason I don't give it an overall 5 stars. Loved our room with a great view of downtown. Sleep comfort was outstanding, although my wife doesn't think they know how to make a bed correctly. Staff were very friendly and helpful.
October 8, 2012
Rated 5 out of 5 by amm27 Great place to stay, easy to get to.
Everything was top notch, was easy to get to from airport via mass transit. Room was great.
September 15, 2013
Rated 5 out of 5 by bschimpf Great hotel - great location
We have stayed here before and always enjoyed it. This stay was wonderful and met our expectations of a great facility, great staff and service and a great location. The bar is convenient and a pleasant place to grab a drink. Our meal at Turner Fisheries was outstanding, both food and service.
September 5, 2012
Rated 5 out of 5 by mich44 Great and comfortable stay
I think Westin's have the nicest beds and pillows. I'm always inclined to buy the pillows and mattress every time I stay there.
My only complaint about the hotel was the parking fee. I know parking in Boston can be steep, but guests should receive some type of discount for staying overnight.
November 23, 2012
Rated 4 out of 5 by Robert201212 boston near the ball park
I took the train from philly and arrived in boston near the holidays without reservations. i have stayed in the same part of the city previously and liked the area. the interconnected buildings, shopping and restaurants are nice in the winter.
Sarah at the front desk was helpful in finding me an amazing room. The.view of the city is spectacular from any room in the tower. There was a mature doorman who was very knowledgable and helpful. When I ask he was aware of some of the history of the hotel and area. My bags were checked to a different place and Sarah reccomended attached stores to help with my clothing shortage.
The drycleaning was helpful. But the staff was not aware of on site laundry service. There are times when i travel that the scheduled service creates difficulty. A pair of sneakers were misplaced during my stay. But overall, the location is reccomended for fashionable shoppping, baseball fans, great dining on several levels and an inspiring view.
A great place to stay!
December 25, 2012
Rated 5 out of 5 by sleighto Great hotel!
From the friendly staff to the beautiful room with a view (they upgraded us for being gold members) to the location, a short walk to Fenway and the amazing food at Bar 10, our stay was fabulous. This is an outstanding hotel representated by an amazing staff. We look forward to coming back!
August 25, 2012
Rated 5 out of 5 by bzzzzzz Heart of Boston
Modern hotel with large rooms. It is in the middle of the high end retail section of Boston. Close to subway and theatre district.
September 3, 2013
Rated 4 out of 5 by pteng2871 Beautiful Room - housekeeping not so much
Beautiful room and view but housekeeping was not good. One bedspread had stains on it and when our room was made up, housekeeping did not even hang up the robe we used but wadded it up on the console. Did speak to the front desk and they took care of it. Overall very nice property.
June 17, 2012
Rated 3 out of 5 by LostBags Serivce was poor
Asked for bag to be brought from my valeted car and delivered to my room about at approx 11 am. Went to room after a very long day about 11pm and bag was no were to be found. Spent an hour to trying to locate my bag. Finally found in my car. It was never taken out. Very annoying.
August 20, 2012
Rated 5 out of 5 by Nancy30 Great hotel
Excellent location in Boston! Would definitely stay fhere again.
September 13, 2013
Rated 5 out of 5 by PamelaPhD MLA Conference 2013
Excellent staff and facilities. There was a little construction going on, but the staff was so courteous and conscientious that I felt right at home--where I often have several works in progress going on!
August 5, 2013
Rated 5 out of 5 by DougPVB Great location and amenities
The Westin Copley is in a very good location and was what I expected.
September 10, 2013