Rated 5 out of 5 by patti722 comfrot
The room was very comfortable from the bed to the room temperature at check in. Very quiet. The view was beautiful. The bathroom very useable and clean. Mirrors and shower great.
September 30, 2013
Rated 4 out of 5 by Maxwell A Work In Progress
Unfortunately the hotel was under renovation during our visit. However, the staff -- especially the people on the front desk and at the Concierge station -- went the extra mile to provide services as needed. Everyone was friendly and obliging. It will be interesting to see if things are better when the lobby renovation and other construction projects are finished.
January 31, 2013
Rated 2 out of 5 by Ray398 Late to clean room
Room not clean till late afternoon called 3 time still late
October 12, 2013
Rated 5 out of 5 by JanB Hotel room was perfect!
My room couldn't have been better. The bed was so comfortable. The staff were friendly and helpful. My only suggestion would be that since the lobby area is underconstruction, more direction signs would have been helpful. I wandered around for quite a while with all my luggage, trying to find the temporary front desk. Otherwise, my experience was very enjoyable.
February 22, 2013
Rated 4 out of 5 by CAW76 Features
First room 1347 had peanuts under the credenza, black mold in the toilet and was 65 degrees. They moved me to room 1349 which was clean and warmer. Thank you to the staff for being so accomodating.
September 26, 2013
Rated 5 out of 5 by Tgar Great stay
The Link was a wonderful time. The room was beautiful and comfortable. Only 2 problems 1st the window did not seal well. sounded like traffic and people were in our room did not sleep well due to that fact. 2nd no free wifi which is standard in most hotels. Other than that very comfortable staff was excellent. Breath taking views from room was a good time.
May 20, 2013
Rated 4 out of 5 by ConditionOne Great location in Kansas City
I’ve stayed here several times over the years, and this is a decent Westin. The hotel is right across the street from the World War I Museum and Union Station. Am always upgraded to a SPG level room, but only once to a corner room facing the Museum, and never to a suite. There’s no dedicated Gold/Platinum check-in line, which would be really useful at a large property such as this. They do have a token Gold/Platinum placard though, but it’s a formality in this case.
Rooms are spacious, and the desks have several power outlets for you to use. Water pressure is a bit low on the higher floors though. The hotel has a large gym, with a $5 fee that’s waived for Golds and Platinums. The hotel has a Lounge, but it’s closed on weekends. Upon checking in, the front desk apologized, but refused to offer anything in its stead. As a Platinum amenity, you can choose continental breakfast, or use it as a $12 credit towards something else.
July 25, 2012
Rated 3 out of 5 by oxby2 Disappointed in coordination of my room
Upon arrival, the front desk had me checking out on Tuesday vs. Wednesday. I explained I should be there til Wednesday and they told me that would not be a problem. Then on Tuesday evening around 6 PM someone came to my room saying they had me checking out on Tuesday and that I would have to come to the frontdesk and change rooms. This was quite inconvenient.
October 31, 2012
Rated 4 out of 5 by afctraveler Corner King Incredible
The title sums it up. The view with expansive windows must be one of the best in KC. The rooms show their age though. A lot of nicks, dings, and wear and tear. The shower started collecting water the second I had it on.
I will come back for the view because it's that nice but it does not feel like the lap of luxury.
August 8, 2013
Rated 5 out of 5 by CHC2013 Hotel Room Size
The hotel room was extremely spacious and had everything I needed.
October 10, 2013
Rated 3 out of 5 by LoriH good location....could use improvement.
Hotel could use improvement. Shower head in our room was not functioning properly. Light bulbs needed replaced. The biggest problem was outside noise. We were over a rooftop patio area that had music playing pretty much all day and night... or people testing sound systems. There was a live band and singing at 7am for an event....not overly impressed.
May 19, 2013
Rated 5 out of 5 by TK52 Experience
The overall experience is one that I will remember. There were 2 difference conventions going on and the Hotel and Staff kept the place running smoothly. We were greeted and treated with respect and the Valet staff was phenomenal. I will definitely stay in this hotel on my next visit to Kansas City. Thank you all!
August 5, 2013
Rated 5 out of 5 by IRISHLADY OUTSTANDING STAFF
THE ROOM AND STAFF WERE OUTSTANDING I REQUIRED MEDICAL ATTENTION DURING MY STAY AND THE GENERAL MANAGER, STAFF AND SECURITY WERE OUTSTANDING IN THEIR RESPONSE TO MY NEEDS I WAS ABLE TO GET THE CARE I NEEDED AND RETURN AND ENJOY THE REST OF MY STAY THANK YOU SOOOO MUCH
September 3, 2013
Rated 4 out of 5 by Chris222 Close to Union Station
This hotel is across the street from Union Station. I liked the sky walk that connected to the hotel. This was very convenient. I also liked that the mall was also connected to the hotel. It made things easy if I wanted something quick. Hotel breakfast buffet was good, but seemed just okay for the price. The hotel room were updated, clean & comfortable.
October 29, 2012
Rated 5 out of 5 by Don55 Great for a romantic and also family get away!
My wife and I took a couple of nights for ourselves for an annual getaway and then had our daughter, son-in-law and grandchildren join us on our last night and followed with a fun day in the city, all without leaving parking at the Westin. We will repeat this again!
September 2, 2013
Rated 5 out of 5 by Karla76 Superb service
This hotel gets a 5 star rating for service. It was superb. The staff went out of their way to accommodate our special requests. Loved the outdoor pool! The location was great, so many things to do, we especially enjoyed the aquarium and Titanic exhibit which were within walking distance. Great shops and restaurants were affordable for family dining.
May 29, 2012
Rated 2 out of 5 by CC00 Very Unhappy
We were in Ohio for family funeral and drove from Colorado. On the drive back home we stayed at the Westin. Our corner room was dated, old and furniture, etc., was scuffed. Felt dirty. The smell in room was horrible..chemical cleaning product maybe but I got an instant headache. I asked front desk abut it but they apeared disinterested, no solution.
January 14, 2013
Rated 5 out of 5 by Jimothy great spa and fitness center
I would be pleased if the Y I use had all the facilities the Westin at Crown Center offers in such a compact space. I enjoyed using the gym. I was a little surprised at the $5 fee for use of equipment. I thought it should be waved for Starwood members. I also was surprised I had to pay a fee to receive a normal Fed Ex package. Overall, a great stay.
August 20, 2012
Rated 3 out of 5 by mobycat Extras are too expensive
Hotel was good. Extras are WAY too expensive. I find it inexcusable that hotels are still charging for internet. I can MAYBE understand $5 a night. But this hotel charges $10 for "basic" internet and $20 for "web 2.0" (who calls it 2.0 anymore?). Those prices are RIDICULOUS. If I'm paying $200 a night to stay, the internet should be complimentary.
March 21, 2013
Rated 3 out of 5 by akk70 Wknd Stay- Parking
I had purchased a "prepaid" package for the weekend. I did not know the parking was included, and when checking in was not told that either... so we chose to park in the mall parking and had to walk back to our room each night.. when I received the invoice - then realized I had already paid for parking.. was disappointed at checki-in not told that.
December 26, 2012
Rated 5 out of 5 by DW2411 Great Weekend to kick off the Xmas season
This is the 4th year we have stayed here over the Thanksgiving weekend. It's great because everything is within the hotel and/or walking distance. We saw the lighting of the Mayor's Xmas tree, shopped at the Crown Center stores, took the walkway over to Union Station and also went to the Sea Life Aquarium and not once did we have to get in our car!
November 28, 2012
Rated 4 out of 5 by B903 Staff is always kind and welcoming
It is the staff at this hotel that keeps me coming back. They are always kind, friendly and quick to recognize and take care of SPG members. Steve at the front desk on the day I arrived was extremely accommodating and kind. Though the rooms furniture is somewhat tired, the rooms themselves are always very clean. The new lobby looks great!
June 7, 2013
Rated 5 out of 5 by DFcare Great stay
The stay at the Westin was awesome!!!
October 10, 2013
Rated 5 out of 5 by Matthew Wonderful property
Had a great stay. Friendly, attentive staff. Everything was really wonderful. Great that they have kept the property looking good over all these years.
Only slight negative was that it was difficult to monitor the temp in our room. We turned the thermostat way down, but still were hot in the middle of the night with the thick-down comforter.
March 11, 2013
Rated 3 out of 5 by Tricia19 Health club fees
I was very surprised that I was charged for running on the treadmill for 1 hr. It is not so much the fee that bothered me but the fact I was not forewarned. Why is that not posted somewhere? I was asked to sign in but was not told why. To me that appears deceitful. The hot tub was disgustingly dirty, full of foam.
July 21, 2013
Rated 3 out of 5 by stlphil Disappointment
Things started badly when the deadbolt was somehow engaged and I could not get into my room. After two attempts I phoned for assistance. Once settled into the room I discovered the sink in the bathroom drained incredibly slowly. That made shaving and brushing my teeth a start and stop process. Very annoying.
I expect better from a Westin.
April 13, 2013
Rated 4 out of 5 by Amy2121 A tad noisy
I stayed in one of the city facing rooms and while I had an amazing view....the street traffic was a bit noisy. I also had an issue with paying an extra charge for the workout facilities, I have never paid at any other hotel I have stayed at. But the rooms were comfortable, the bedding amazing and the staff were extremely nice.
June 9, 2013
Rated 3 out of 5 by BusTraveler2013 Needs improvements
The lobby was lovey. The rooms were okay - there was a large, stain in the carpet, the mirror was chipped around the bottom edge, the towel were old and rough and it was very dusty. One night at the bar in the lobby, there were cockroaches on the floor and the staff just said 'I know' when told.
August 2, 2013
Rated 4 out of 5 by cevb Great beds and staff!
I had a very long wait for our room to be ready, didn't get key until 2030 but they were full and super busy. Staff was incredibly nice and provided us our evening meal. I appreciated everything they did and how patient everyone was and had a wonderful 5K event the following morning.
August 12, 2013
Rated 5 out of 5 by Steve Fantastic!
Everything about our stay here was perfect! When we walked in to the rooms we were met with a stunning sunset view of the city. The rooms were very comfortable for my family and the pool and fitness center went beyond all expectations. Every staff member was so helpful and friendly. We are aeger to spend some more time at this hotel.
March 4, 2013