Rated 3 out of 5 by StarB Name Recognition
Based on experiences at other properties, when you think WESTIN you think upscale. First impressions are lasting, beginning with the less than pleasant parking attendants (I must say that the attendants must be subcontracted because I saw the same attendant at another hotel around the corner). Next would be the smudged glass front doors that throughout my five day stay were in dire need of attention. One of the guest computer portals had a tacky, hand written sign designating it as out of order. Room staff was pleasant while front desk staff gave inaccurate information regarding supposedly local venues which may be out of their purview. This was later explained away by the statement that the person was in training, hmm. Overall a disappointing environment that one would not expect from this property chain. The noise from the outside corner fountain was very annoying as well as the seemingly ongoing train movement at the train yard. No I am not from a competitor, I am just a frequent traveler that expects better than average when it comes to the Starwood group of properties.
July 8, 2014
Rated 5 out of 5 by tk333 Nice for the conference
Great room that was close to the KC Fed for the conference I attended.
July 17, 2014
Rated 5 out of 5 by oklahomamom Lacking Internet and extended checkout
This is a beautiful hotel. The staff was helpful and the room was well appointed. However, I am very much discouraged that high end hotels cannot offer free internet when such a service is available at hotels that charge half the price. I also wish that in the case of a huge event such as the marathon this weekend that consideration could be given for an extended checkout to allow time to refresh and clean up before heading home without feeling rushed.
October 23, 2012
Rated 3 out of 5 by Amber79 Hotel didnt meet expectations
We stayed here for a military conf. The room we were put in was nice however there was an awful lingering odor which i later found to be old food in the fridge. The water pressure in the restroom was not great. The room did not ever totally cool down enough to be comfortable. The beds were nice and did make for a comfortable sleep as long as we did not cover up. The staff at check in were less then friendly however it was convienent to food and sites.
June 10, 2013
Rated 5 out of 5 Hotel renovation made the experience!
I stay at this hotel each year for a convention and this time we came early and WOW! The lobby looked great, hotel rooms seemed cleaner and I loved the new shower heads. Our group was 350 women and the staff did a great job. Only problem was when we came back from last night party we were all hungry and room service could only make salads (but they did a great job!)
I didn't use the "rental exercise clothes" but if I had time I would have! Nice touch.
May 19, 2013
Rated 5 out of 5 by MimiLuvsMuffins Wonderful Staff!
I was so pleased with this hotel. I was in Kansas City on buisness and I must say I was very impressed with this location. The staff were wonderful and friendly. Anytime I needed to go to the front desk for any reason the person behind the counter had a smile on their face. My room was much bigger than I expected! I travel a lot and speak at different events and the group that plans it always orders snacks to feed the attendees throughout the weekend. What the Westin provided as far as snacks and meals was far beyond anything I had ever had before. They took really good care of us and lunch was delicious and had lots of choices! I also liked that at the end of the day, I did not have to leave the hotel and maneuver around KC. Shopping, dining, and entertainment was all right there! I never once left the hotel! I hope to be back soon!
November 23, 2011
Rated 5 out of 5 by Babeth Amazing Weekend!
There was so much to do at the Crown Center and Union Station, wish we could have stayed longer! We had breakfast at the Brasserie Sunday morning. Kids were only $1! The restaurant was a little chaotic. I don't think they were prepared for the crowd, but our server was super pleasant nonetheless. Even though we used cash and points, we were still treated well and received a room with an excellent view. We've decided to make this an annual getaway!
September 2, 2013
Rated 1 out of 5 by Jen4555 Dirty Rooms
The room we stayed in was dirty and disgusting. There was hair all over the bathroom floor, on the sink, and in the shower. We complained and six hours later house keeping came and "cleaned" the bathroom. That was a joke considering it was still dirty, including my children's chocolate ice cream hand prints on the side of the sink, when they were finished. The room itself did not feel clean either. I have no plans to ever stay at that place again.
June 2, 2013
Rated 4 out of 5 by Wooggles Love the gym
I did not get my wake-up call. That is an absolutely essential function of a hotel. On the other hand, the woman who opens the fitness center every morning is amazing. She is pleasant, helpful, and always busy keeping the place clean and tidy, I have stayed at the Westin a dozen or fifteen times in the last several years. The is there every morning, cheerful, pleasant, and willing to help.
May 22, 2014
Rated 5 out of 5 by Heyvic Terrific Employees
I had the opportunity to witness just how professional and understanding Westin's employees are. With the recent winter storm that swept through the Kansas City area, everyone from front desk clerks to housekeeping made everyone feel welcome. They were all inundated with last minute bookings due to the weather but everyone was patient, understanding and I noticed the stress level and panic disappear as they were all handed room keys. GREAT JOB!!
February 24, 2013
Rated 3 out of 5 by Wednesday Needs a little TLC
I found hair and gunk (from shaving?) on the wall behind the sink in my restroom and the tub didn't drain (I forgot to report this earlier). Otherwise my room was pretty clean. The public spaces throughout the hotel need work though. Spiders and their webs in the plants next to Brasserie, loose carpet throughout, dirty glassware, etc. However, the bathrooms near the garden level and convention area were very well kept. For an older property, the hotel was in decent shape but needs work if you're going to compete. Several of my peers made the same comments. I did not feel I received a good value for the price I paid. I expected more.
**I would like to note that the wait staff during our convention dinner were very helpful, especially a young man whose name I do not recall but his name tag stated that his passion was "Philosophy". So friendly!
October 1, 2012
Rated 5 out of 5 by Rodger Dustin and Sena: 5 Stars
Guest service representatives Dustin and Sena went above and beyond. They took great care to ensure that my stay at the Westin was the best possible. I look forward to staying at the Westin Crown Center during my upcoming trips over Memorial Day weekend and the 4th of July weekend. The lobby is almost done, and it looks great. The location is perfect for activities around the Crown Center as well as the night life at P&L and Westport/Midtown.
May 14, 2013
Rated 3 out of 5 by MeMyself Nice hotel but not great
The hotel looked nice from the minute we walked in and our room seemed nice. Upon check-in we weren't advised about the cost of parking, breakfast hours, or other basic info about the amenities of the hotel. After we got to our room we realized that there were lots of things that weren't right. The bathroom door didn't shut or lock. The fan inside the bathroom didn't work, we only had one towel, one hand towel, and no washcloths. I had to call customer service to get the towels delivered (which they did in a timely manner). The best thing about this hotel was location. We were in KC for my birthday and wanted to visit Legoland and Sealife Aquarium. The staff inside the restaurants and shops inside Crowne Center were rude and very unfriendly. I guess it's true what they say, Location, location, location. Cause everything else was very mediocre.
September 23, 2013
Rated 5 out of 5 by Bob08MustangDriver This Hotel is ideally located for many tourists attractions
Our stay at the Westin was incredible! Very comfortable room and beds. Our room had a view of downtown K.C. that at night was lit up and very enjoyable to view. The indoor waterfall and fauna made for an ideal picture for me and my companion.
June 30, 2014
Rated 4 out of 5 by HAD123 Great staff, okay room
Everyone was very friendly. New lobby was beautiful. We had a huge corner room. There were two issues with the room though- the air conditioning didn't work very well at all. The room was warm. And the channels on the TV kept disappearing. One minute we'd be watching a show, then it froze, and then it disappeared. Weird. We weren't there long so we didn't complain but if we'd been staying any length of time it would have been very annoying.
June 24, 2013
Rated 5 out of 5 by Joyce1949 Your hotel was beautiful and very clean.
We had such a good experience with your hotel and your staff. All were very polite and helpful. Especially one of your front door employees, Anthony. He was always smiling and very helpful with our questions for directions, suggestions, etc. I was also having trouble getting my room door open and one of your housekeeping staff came over to help. I didn't ask her, she just saw that I was having trouble. I'm sorry that I didn't get her name.
August 8, 2012
Rated 4 out of 5 by CriticalTraveler Not One of the Better Stays
Although the issues I encountered on this stay were out of the norm, I would still recommend this hotel to the business traveler. Room temperature was too hot when I arrived in the 100+ degree heat, wi-fi did not work, some of the bathrrom amenities were missing, complimentary water in the room had mildew on the seal and was not replaced on a regular basis. Most issues were resolved quickly. The furnishings are starting to look dated now.
August 5, 2012
Rated 5 out of 5 by Laura929 Friendly Employees
The employeess at the hotel were very friendly when we checked in and when we checked out. They were very helpful to answer questions and made us feel right at home.
July 7, 2014
Rated 3 out of 5 by MrsWil Group event- KCI Stampede
The hotel hosted the teams and spectators for this event. They knew there was a huge group arriving. They were poorly staffed to handled check-in, there wasn't enough parking in their underground facility and we drove around, along with others, for 45 min before we could locate a valet to give us directions to a different garage. The bar/grill closed at midnight even with the influx of hungry guests. Unacceptable for this level of hotel.
December 19, 2012
Rated 4 out of 5 by LAtraveler76 This hotel is huge
The hotel was what you think of at a Westin large comfortable rooms and staff that was kind. I will stay here again when I come to town for work. But there were 2 things I found lacking on this stay 1) when I left the room the following day my room service tray was still outside my door from dinner at 10 am. At first I thought I forgot to call down for pick up but there were multiple other trays in the hallway as well. It's just not an appetizing start to the day to see people dinner and wine glasses from the night before. 2) I opted out of room cleaning for the 500 bonus points but was never given the option for the points. A card for 5 dollars for use at that location was shoved under my door which I was not able to use.
I want to say aside from these two things my stay was lovely and if I have business again in KC that's where I'll be staying.
March 20, 2013
Rated 1 out of 5 by JudyJudyJudy Disappointed
I visited with my two grand children for the Komen Race. This was our SPECIAL weekend together. We have traveled many places and living in KC the Westin at Crown Center we always thought was a jewel. How disappointing! Air Cond did not work, fingerprints on the glass door, sink stopped up, room was muggy and smelled. Unfortunately we can not recommend this Hotel to our family and friends. Maybe we was the room that fell thru the crack.
August 15, 2012
Rated 5 out of 5 by tinkerbell62855 Accessibility
This past 8 years has been wonderful for my staff and students involved with SKillsUSA. I sad to see us go. THank you and your staff for all the extra courtesies provided over the years. God Bless America, God Bless you all.
June 30, 2014
Rated 2 out of 5 by Rico66 Customer service is non existant
Unbelievable! Worst guest service. From check-ins not being ready until after 8:30 PM to trying to verify charges on my folio. Have you listened to the outgoing message of the accounting dept? Its PAINFULL!! I called 3 times and never was given to someone that answered their phone. Transfered without even a "yes' Or "one moment" just a click and I was off to someone else. Very poor guest service. This was way below a Westin property.
July 17, 2013
Rated 2 out of 5 by Avatar Below expectations!
Historically, I've been a big fan of Westin - their smokefree policy and heavenly beds are important to me! But this property is not up to standard. The elevators are slow and the room was not completely clean when I checked in, nor was it completely cleaned during my stay. The nickel-and-dime extra charges to use the gym and get internet are insulting. The breakfast at Brasserie is sparse and expensive - $20 for a bowl of oatmeal!!
August 19, 2012
Rated 4 out of 5 by Unnecessary Great But Could Be Better
Your hotel is great but one area could use some attention. That area being "Reservations", We had a two night stay. One night under a group rate and the next night under the AARP rate. They had to create two completely separate reservations which complicated our checking in and checking out to no end. They actually had us checking out after the first night and having to check back in for the second night. Confusing and unnecessary.
October 22, 2013
Rated 3 out of 5 by KCVisitor2014 Beautiful Hotel With Poor Bedding
This is a beautiful hotel with fine facilities but terrible bedding. We had to remake the bed two times and had to contend with comforters that were designed for looks not comfort. To make matters worse, the pillows were filled with "clumps" of matted material. And when we asked for a blanket, we received a well-worn comforter that had been washed so many times the internal material was gathered along the seams.
April 7, 2014
Rated 4 out of 5 by MsladyJ Hotel Features
This hotel has beautiful lobby and great food. The guest room was very accommodating; and the overhead waterfall shower was exhilarating.
July 7, 2014
Rated 3 out of 5 by 3DOGS Great Meeting Facilities
This hotel did a great job of making sure that our needs were met during this meeting. The meeting rooms were a good size the food served was of good quality and the staff were all very friendly.
They have one server who has been there for decades and was as hard of a worker as the younger staff. Kudos to the Westin for their diversity.
June 5, 2014
Rated 5 out of 5 by NJShore LOVED IT!!
Was dreading my trip to KC, MO but I wound up loving it! The hotel is beautiful. Room was exceptional. Only negative to me was the "green" program. I don't mind giving up room service (I don't make my bed at home every day), but having to go to the front desk to ask for creamers, coffee, water, etc. was annoying. Maybe guests can forgo fresh towels and new linens every day, but still get the room straightened up.
Gym is AMAZING!
October 11, 2013
Rated 4 out of 5 by Julipaul Nice room; needs a fan
With Westin, you always get a great bed. I had no problems with the comfort of the room in terms of furniture. The room stayed way too hot for my comfort level and it being winter, AC was off. Thank goodness for the sliding glass doors and the cold front that moved in. I don't think it ever dropped below 70. This isn't just a problem with Westin, but with hotels in general. A fan would have helped. Liked the multiplug-nice touch.
December 10, 2012