Rated 3 out of 5 by MeMyself Nice hotel but not great
The hotel looked nice from the minute we walked in and our room seemed nice. Upon check-in we weren't advised about the cost of parking, breakfast hours, or other basic info about the amenities of the hotel. After we got to our room we realized that there were lots of things that weren't right. The bathroom door didn't shut or lock. The fan inside the bathroom didn't work, we only had one towel, one hand towel, and no washcloths. I had to call customer service to get the towels delivered (which they did in a timely manner). The best thing about this hotel was location. We were in KC for my birthday and wanted to visit Legoland and Sealife Aquarium. The staff inside the restaurants and shops inside Crowne Center were rude and very unfriendly. I guess it's true what they say, Location, location, location. Cause everything else was very mediocre.
September 23, 2013
Rated 4 out of 5 by HAD123 Great staff, okay room
Everyone was very friendly. New lobby was beautiful. We had a huge corner room. There were two issues with the room though- the air conditioning didn't work very well at all. The room was warm. And the channels on the TV kept disappearing. One minute we'd be watching a show, then it froze, and then it disappeared. Weird. We weren't there long so we didn't complain but if we'd been staying any length of time it would have been very annoying.
June 24, 2013
Rated 5 out of 5 by Rogill2014 Sweet Pickles
Very nice. This is a very nice place and in a nice place by the local culture.
August 4, 2014
Rated 5 out of 5 by Joyce1949 Your hotel was beautiful and very clean.
We had such a good experience with your hotel and your staff. All were very polite and helpful. Especially one of your front door employees, Anthony. He was always smiling and very helpful with our questions for directions, suggestions, etc. I was also having trouble getting my room door open and one of your housekeeping staff came over to help. I didn't ask her, she just saw that I was having trouble. I'm sorry that I didn't get her name.
August 8, 2012
Rated 4 out of 5 by CriticalTraveler Not One of the Better Stays
Although the issues I encountered on this stay were out of the norm, I would still recommend this hotel to the business traveler. Room temperature was too hot when I arrived in the 100+ degree heat, wi-fi did not work, some of the bathrrom amenities were missing, complimentary water in the room had mildew on the seal and was not replaced on a regular basis. Most issues were resolved quickly. The furnishings are starting to look dated now.
August 5, 2012
Rated 3 out of 5 by MrsWil Group event- KCI Stampede
The hotel hosted the teams and spectators for this event. They knew there was a huge group arriving. They were poorly staffed to handled check-in, there wasn't enough parking in their underground facility and we drove around, along with others, for 45 min before we could locate a valet to give us directions to a different garage. The bar/grill closed at midnight even with the influx of hungry guests. Unacceptable for this level of hotel.
December 19, 2012
Rated 4 out of 5 by LAtraveler76 This hotel is huge
The hotel was what you think of at a Westin large comfortable rooms and staff that was kind. I will stay here again when I come to town for work. But there were 2 things I found lacking on this stay 1) when I left the room the following day my room service tray was still outside my door from dinner at 10 am. At first I thought I forgot to call down for pick up but there were multiple other trays in the hallway as well. It's just not an appetizing start to the day to see people dinner and wine glasses from the night before. 2) I opted out of room cleaning for the 500 bonus points but was never given the option for the points. A card for 5 dollars for use at that location was shoved under my door which I was not able to use.
I want to say aside from these two things my stay was lovely and if I have business again in KC that's where I'll be staying.
March 20, 2013
Rated 1 out of 5 by JudyJudyJudy Disappointed
I visited with my two grand children for the Komen Race. This was our SPECIAL weekend together. We have traveled many places and living in KC the Westin at Crown Center we always thought was a jewel. How disappointing! Air Cond did not work, fingerprints on the glass door, sink stopped up, room was muggy and smelled. Unfortunately we can not recommend this Hotel to our family and friends. Maybe we was the room that fell thru the crack.
August 15, 2012
Rated 2 out of 5 by Rico66 Customer service is non existant
Unbelievable! Worst guest service. From check-ins not being ready until after 8:30 PM to trying to verify charges on my folio. Have you listened to the outgoing message of the accounting dept? Its PAINFULL!! I called 3 times and never was given to someone that answered their phone. Transfered without even a "yes' Or "one moment" just a click and I was off to someone else. Very poor guest service. This was way below a Westin property.
July 17, 2013
Rated 5 out of 5 by AC1428 Great hotel, but had to pay to workout
Hotel was great, but I was surprised that I had to pay extra to use the workout facility. That being said, the workout facility was worth the $5.
July 29, 2014
Rated 2 out of 5 by Avatar Below expectations!
Historically, I've been a big fan of Westin - their smokefree policy and heavenly beds are important to me! But this property is not up to standard. The elevators are slow and the room was not completely clean when I checked in, nor was it completely cleaned during my stay. The nickel-and-dime extra charges to use the gym and get internet are insulting. The breakfast at Brasserie is sparse and expensive - $20 for a bowl of oatmeal!!
August 19, 2012
Rated 4 out of 5 by Unnecessary Great But Could Be Better
Your hotel is great but one area could use some attention. That area being "Reservations", We had a two night stay. One night under a group rate and the next night under the AARP rate. They had to create two completely separate reservations which complicated our checking in and checking out to no end. They actually had us checking out after the first night and having to check back in for the second night. Confusing and unnecessary.
October 22, 2013
Rated 5 out of 5 by NJShore LOVED IT!!
Was dreading my trip to KC, MO but I wound up loving it! The hotel is beautiful. Room was exceptional. Only negative to me was the "green" program. I don't mind giving up room service (I don't make my bed at home every day), but having to go to the front desk to ask for creamers, coffee, water, etc. was annoying. Maybe guests can forgo fresh towels and new linens every day, but still get the room straightened up.
Gym is AMAZING!
October 11, 2013
Rated 3 out of 5 by Jackie27 Not up to Westin standards
This is not your typical Westin. The beds were not comfortable, the bathroom had a broken sink and a dirty tub, room service overcharged and then said they would change it when brought to their attention and didn't (I had to call once I saw the total bill), they charged for using the workout room without letting you know they were doing so. I normally love staying at any Westin, but this hotel was not up to the "Westin" standard.
May 16, 2013
Rated 4 out of 5 by Julipaul Nice room; needs a fan
With Westin, you always get a great bed. I had no problems with the comfort of the room in terms of furniture. The room stayed way too hot for my comfort level and it being winter, AC was off. Thank goodness for the sliding glass doors and the cold front that moved in. I don't think it ever dropped below 70. This isn't just a problem with Westin, but with hotels in general. A fan would have helped. Liked the multiplug-nice touch.
December 10, 2012
Rated 4 out of 5 by a1b2c3d4 KC Stay
Hotel very conveniently located to many activities, Union Station, Hallmark, World War I museum and shopping.
July 30, 2014
Rated 5 out of 5 by Cgriff73 Wonderful stay
Top quality accommodations. The restaurant in the hotel was fantastic for "hotel" food. Beautiful facility - front desk on top of any question and very accommodating. The only negative was a $5 per visit cost to the fitness room. For the price of the room - the fitness room should have been included - or at least only at a single $5 charge for the duration of the stay. Otherwise - wonderful way to be introduced to Kansas City!
August 12, 2013
Rated 4 out of 5 by onthegogirl Nice hotel but lack of attention to detail
I have stayed here numerous times when attending conferences. Requests for basics sometimes takes more than one call to guest services. If a problem is reported, it is sometimes met with a defensive attitude.
July 21, 2014
Rated 5 out of 5 by goroman Beautiful Hotel
We were at this hotel for 2 nights from 11/8/13-11/10/13 for a family member's wedding. This property was beautiful, recently renovated and excellent facilities. It was within walking distance of Union Square, Hallmark Visitor's Center, ice skating rink and other attractions for children. Room was big, bed very comfortable and bathrobes were a plus! Lovely view from room with a small terrace outside. Would definitely return!!
November 20, 2013
Rated 5 out of 5 by Saftyman Family friendly hotel in Crown Center complex.
Hotel located in great location. Easy access. Great value for money spent.
August 1, 2014
Rated 4 out of 5 by Wooggles Love the gym
I did not get my wake-up call. That is an absolutely essential function of a hotel. On the other hand, the woman who opens the fitness center every morning is amazing. She is pleasant, helpful, and always busy keeping the place clean and tidy, I have stayed at the Westin a dozen or fifteen times in the last several years. The is there every morning, cheerful, pleasant, and willing to help.
May 22, 2014
Rated 5 out of 5 by GWKC 5 Star Service
I normally don't write reviews although I stay in hotels all the time. I have stayed in 5 star hotels for years and I have been a loyal SPG Platinum member for years and I have to say that the staff at this hotel is right at the top. The rooms are nice, facilities above average but what they may lack are made up by the kind, attentive staff. You will be happy at this hotel and I recommended it to everyone. A great SPG value.
August 11, 2013
Rated 3 out of 5 by Janet247 You need better TVs
Check-in was a breeze and the staff was quick to respond to any request. I did have a problem getting the TV remote to work. I called the desk and later that day while I was out maintenance came in to check the TV and left a note saying that the sensor was blocked by stuff on the dresser. Which had I been there when he came I could have told him that during the time I tried to use the TV there was nothing in the way of the sensor. I continued to have trouble with the TV remote through the duration of my stay but did not want to call the desk again to complain. Dinner at the Milano's restaurant was sub par and I was unable to finish my meal (others in my party of 25 who ordered the same dish were also very disappointed). I was prepared to just walk away with a literal bad taste in my mouth but the restaurant manager was very nice and sent a complimentary bottle of wine to my room which I told him was not necessary. Because of his dedication to customer service I would try the restaurant a second time in the future (as a cook I know we all have bad days in the kitchen once in a while).
July 21, 2014
Rated 3 out of 5 by KCVisitor2014 Beautiful Hotel With Poor Bedding
This is a beautiful hotel with fine facilities but terrible bedding. We had to remake the bed two times and had to contend with comforters that were designed for looks not comfort. To make matters worse, the pillows were filled with "clumps" of matted material. And when we asked for a blanket, we received a well-worn comforter that had been washed so many times the internal material was gathered along the seams.
April 7, 2014
Rated 5 out of 5 by Jer25 This hotel has great features
The Westin Kansas City at Crown Center is a great hotel that is centrally located for both business travelers and tourists. The hotel is always clean and the staff is always friendly and very responsive to all needs. The heavenly bed is the most comfortable bed to sleep in and the hotel lobby is a great place to relax and enjoy a drink.
June 23, 2014
Rated 4 out of 5 by clayton55 Atmosphere
The Westin have friendly staff, calm atmosphere, close proximity to art, and shopping.
July 30, 2014
Rated 2 out of 5 by jkthirday Very disappointing
My experience during this stay at the Westin was very diappointing. The bathroom tub was not clean, the tv remote control was broken, a blanket was ripped at the seam and stappled somewhat together, and we had to unplug the fridge because it was so loud. To top it off, when we picked up a cup for coffee, we found a half pack of cigarrettes in it. This is very upsetting as my 2 year old could have found them. Unacceptable!.
September 16, 2013
Rated 3 out of 5 by Westin00 This hotel is dated and needs upgrades
The overall hotel seemed outdated and needs some refreshing. My biggest frustration was that I prepaid (midway through the week) only to find out that I was billed twice and then had to circle back with accounting. Not a big deal, but those are the details that make an organization go from good to GREAT. Thus, this Westin is a good place to stay, not great. It is also so "old school" to charge to use the workout equipment.
July 30, 2013
Rated 5 out of 5 by mcg0714 Beautiful and Spacious
Westin hotels have long been my favorite and this one was certainly no exception. The room was spacious, everything was immaculate, and the service/amenties were wonderful! The added aesthetic features like the beautiful waterfall/fauna on the mezzanine/ballroom levels and the wonderful fitness facilities/pool were added bonuses. Once again, the Westin has exceeded my expectations and made my stay away from home wonderful.
August 11, 2013
Rated 3 out of 5 by Rene58 Disappointed
I've stayed at this hotel for past five years for the Silpada Conference and this year is the second time I've had issues with my bill and the first time I was totally disappointed in the housekeeping. Beds, not made up, dirty glasses left with no new ones to replenish, no new coffee cups, no replenishment of shampoo or lotion and trash not always emptied. Our team usually loves this hotel but may look elsewhere next year.
August 7, 2013