The Westin Seattle

  • 1900 5th Avenue
  • Seattle,
  • Washington
  • 98101
  • United States
  • Map

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Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4 out of 5 by 1031 reviewers.
Rated 3 out of 5 by Check in needs to be faster Beda are the gratest. The check in for SPG was very slow; same for check out. One person who got held up with a single guest while the rest of us waited. When I did get to my turn staff was very helpful. Gym clothes NB package is an excellent service but having to call three times to get it and get the right garments for a woman garments not good. Swimming pool looked very unattractive- water looked murky- did not swim and I will usually swim in anything. Looked at the pool about 11 AM 7/15 July 16, 2014
Rated 4 out of 5 by Superior views in North Tower and great bathroom First time staying at this hotel and we were given an incredible room with a view of the Space Needle on a high floor thanks to Jason at the front desk. The bathroom has ben renovated and it was very clean and good size. The gym is in an old 1980's-style location with no windows (so 80s) but the hot tub made up for it in the domed pool area with cool little patio. The woman who checked us in couldn't have been nicer. Staff here make up for the older building. i would stay here for sure but ask for a north tower high floor north view if you can :) August 7, 2012
Rated 5 out of 5 by Wish we could stay longer... Our family of five only had a day and night to stay in Seattle and we chose the Westin Seattle. What a great choice! Because of our Platinum status we were upgraded to a beautiful suite and really felt taken care of. This hotel is very large, yet the staff made us feel special. The location is outstanding. It's only a few blocks to great shopping, a nice walk to the Pike Street Market and quick tram ride to the Space Needle. I highly recommend this property. July 30, 2014
Rated 4 out of 5 by A great Seattle experience Great Proximity to all tourist attractions. Huge rooms with comfy beds. I adore and commend the concierge guys. They were all very helpful and accommodating. I will recommend this hotel to my friends. August 29, 2014
Rated 1 out of 5 by Not pet friendly The Westin Seattle says it takes pets. It shouldn't. We traveled with our 22 pound blind puggle and got a call at 1 PM our second day there that basically implied we needed to get back to the hotel and pack up to move rooms in about ten minutes or we'd find our luggage and dog on the street. I understand that dogs make noise. I've heard them bark in hotels at night and it's not fun. But 1 PM?? Perhaps a staff member should have checked to see if the "barking" was so loud that it was ruining whatever someone was doing at 1 PM during the week when almost everyone in the hotel was there for a conference that was currently runnning. Long story short, if you have a pet, avoid this place. Also, the front desk staff are almost all uniformly rude. January 28, 2014
Rated 4 out of 5 by Great for hotel for a powerful conference I loved the "green" option for more than environmental reasons. In general, I prefer to not have my room serviced during multiple day stays. It was nice to never be bothered yet it was easy to get additional toilet paper etc. My only complaint is the Concierge seemed on break entirely too often the day I checked in. I ended up walking an extra couple miles due to a helpful employee who did not know the city. Later in the stay the Concierge was always there. How about a back-up Concierge? Oh, a female manager was non-chalet at 5:30 p.m. when we could not get dinner recommendations - we went entirely via a Google search. Why is a Concierge taking their "lunch break" (what mgr said) during prime dinner recommendation time. This was on Mon Mar 24. March 29, 2014
Rated 1 out of 5 by Terrible choice for a Celebration or Special event We chose the Westin for a very special celebration..Our wedding night and my wife's birthday. What a mistake, They went out of their way to make us feel like we were no big deal at all. Our reservation was wrong and we were left on our own from the very first moment. While the view from the fortieth floor was spectacular, every other aspect was less than remarkable. We stood outside our room for twenty minutes waiting for someone to bring us a keycard that would work. Then we were left to fumble around in the dark looking for light switches. Westin must pay their people well, they don't need tips apparently. Cannot rate pool,spa,fitness center, etc. Were not shown or told where they were. The broken elevator roped off and shrouded with tarps was unnerving...and gave the floor a dumpy appearance. The elevators themselves were shabby and worn and though rapid, very rickety. Room decor was dark and dismal not bright as pictured on website. December 19, 2012
Rated 4 out of 5 by Exceptional People/ Bad Room Service Food All the Staff we interacted with were exceptionally Friendly, Professional, and Helpful. Great Location, Views. The Room Service staff was also great, the Room Service Food was the worse, inedible, Really. They obviously do not have a decent Chef on staff. On a busy Saturday Night the kitchen was putting out soggy stinky calamari, the vegetable fried rice was a JOKE, TERRIBLE. The few selections lacked any kind of originality or fresh ingredients. Go down the street to the Dahlia Lounge ,Palace Kitchen or Serious Pie for edible & great food. December 18, 2011
Rated 3 out of 5 by Great location. I stayed at this hotel two weekend in a row. First weekend, i stayed two nights. First night the housekeeping clean the room but said still waiting for the towels. I thought they would bring it back later in the day. They did not. Had to call down. The second weekend, I took a shower after my daughter and realized she used up the only towel in the bathroom. I can't believe they only put one towel in a two bed guest room. I guess they are really low on towel inventory. Overall, it was a great location and great front desk service at check-in. March 25, 2013
Rated 2 out of 5 by Sorry but dirty room and loud hallway My room was not cleaned well. The bathroom vent had a thick layer of dust on it. I tested a spot and very easily wiped off. Mold on back of tub faucet. Light switch plate in bathroom is pulled away from wall. Main westin Seattle book was chewed up in corner from a dog. Large stain on lampshade between bed. The hallway is VERY poorly insulated for sound. My family was awakened throughout the night from loud talking in the hallway. Finally at 3am Went to use the phone but it was dead, discovered in the morning it was unplugged. So overall not close to a four star hotel. No attention to detail in the housecleaning and maintenance departments and loud poorly insulated rooms for sound from hallway. That being said it is in a great downtown location. March 18, 2013
Rated 3 out of 5 by Room was fine. Public areas were horrible. We unfortunately were booked into the hotel at the same time as the Internet Gaming convention. There seemed to be no effort made by staff to keep the hotel under control for non-gaming guests. 10-15 minute waits for elevators, the lobby was taken over by the gamers giving other guests no place to sit and endless noise levels. The atmosphere was not what one would expect from a hotel like the Westin. It makes me wonder why I would ever stay at another SPG Hotel. July 24, 2014
Rated 5 out of 5 by Awesome place Excellent all the way around! September 2, 2014
Rated 4 out of 5 by Great room, but..... Everything at the hotel was great. Our room (2 double beds) was exceptionally clean. The bedding was wonderful. We fell asleep immediately. The ONLY drawback was the pressure in the shower head. I can appreciate water conservation but this was above and beyond. That was our only negative comment. Other than that, our stay was wonderful and we would return if we were in Seattle. August 12, 2014
Rated 5 out of 5 by Brilliantly Managed, A Luxury Property The Westin Seattle has it all - style, grace, views, features/ amenities, and the most professional and knowledgeable staff in the hospitality industry today. The front of the house runs with brilliant precision - as a frequent traveler for business and leisure one couldn't wish for more. The property is clearly well managed and schooled in the highest arts of hospitality. Make this your destination of choice in Seattle: relax and enjoy the sights, great food, and arts this city has to offer... or just get to business with more elan! March 27, 2014
Rated 5 out of 5 by Overall great hotel and location Overall, the Westin Seattle was a great place to stay. The hotel was very clean and comfortable. It was close to everything we wanted to see. The lobby bar had wonderful staff that were always willing to recommend local spots to eat. Only 2 issues occured during our stay. The first problem was that the free internet promised by priceline was not listed on our reservation. When we called the front desk, we were told it was not included in the reservation. When we actually went down to speak with the staff, the issue was corrected. The other issue was with the in-room movie. The picture quality was fine, but the sound had a terrible humming noise the entire movie. I did not mention this to the staff. Overall the hotel was great and I would stay again. September 14, 2012
Rated 1 out of 5 by Hotel very noisy and pillows had odor The walls are paper thin. Could hear birds outside in the middle of the night. Placed by elevator and heard people until 3 am. The pillows on the bed had such a bad odor it was hard to sleep. Beds were too soft. We stayed at a competitor for less money and had a wonderful stay. August 22, 2014
Rated 4 out of 5 by Our stay in July 2014 for a wedding Positives: Convenient location, great view from our room in the North Tower, and the room was large and comfortable. Negatives: Very little space to hang clothing (we were attending a wedding, and therefore had more changes of clothes with us than usual), and they charge you if you keep any of your own food in the refrigerator. At the price of the room, that just seems petty. August 11, 2014
Rated 4 out of 5 by Conveniently located; rooms clean this is my go to hotel in the center city along with the Sheraton (Sheraton's rooms in the newly refurbished tower are nicer). August 29, 2014
Rated 5 out of 5 by Front desk I wanted to compliment one of your front desk representatives. His name is Trevor and he was extremely accommodating to us. My daughter's luggage failed to arrive with her flight and we were anxious and hopeful that it would be delivered to The Westin. We informed Trevor of the situation. He was courteous and sensitive to our concerns. When the bag was delivered to the hotel, he personally brought it to our room. Trevor is an exceptional representative of The Westin and I hope he will be commended for how he dealt with our situation. March 7, 2013
Rated 2 out of 5 by No soundproofing between rooms We went to Seattle for an overnight stay, hoping for some rest and relaxation. As an SPG member, I stay at the Westin in other locations, so we expected it would be nice. The room was nice and clean as expected but there was absolutely no soundproofing around a connecting door to an adjacent room. In fact, it sounded like the sound of people talking in the neighbouring room was amplified as it travelled through the hallway into our room! So we were woken at 6am by the neighbours talking. It was as if they were having a full blown conversation in our room. Not the R&R we were hoping for and pretty poor by Starwood's standards. As a quiet room is a pretty basic requirement for a good night's sleep, I would not stay at this hotel when visiting Seattle again. February 16, 2014
Rated 3 out of 5 by Good hotel, with a couple of issues This is a nice hotel in downtown Seattle. Rooms are comfortable (but view can be of a wall), and so are beds. Personnel is attentive. It is somewhat expensive, but not excessively so. I have two issues, which are not big, but they disturb me quite a bit. One is the fact that you have to pay to have wireless in the room. The cheap hotels give it to you for free, but the fancy ones make you pay for it. This really exasperates me.... The other issue is the mini fridge. There is a little note on the door (which you may not see in time) that tells you that you will be charged if you remove anything -a bit steep, if you just want to study the label. Even more maddening, you are not allowed to put even a bottle of water in it, otherwise you will be charged a $25 cleaning fee? Really? This is not very hospitable.... July 9, 2014
Rated 5 out of 5 by Exceptional service, great location I had requested a suite upgrade for my stay. I had an early AM flight and got to the hotel at around 11:30am. None of the regular suites were available, so they gave me another upgrade and put me in the Rainier Suite on the 39th floor. It was very nice of them to do that and I thoroughly enjoyed my stay. Thank you, Amanda! The location is also very convenient. The valet service was great - I never had to wait on my car. I would call ahead from the room and the car would be ready by the time I would get downstairs to collect it. October 10, 2013
Rated 5 out of 5 by Excellent as usual I love the Westin. Thank you for a very enjoyabe time in Seattle. Your conciege, Judy, was outstanding and helpful. Everything she suggested was outstanding. The reservations she made for us at The Blueacre were the highlight of our trip. August 22, 2014
Rated 2 out of 5 by Room Our room was not comfortable, some people up to our room 33rd floor was very noisy and they were looks like jumping in the room. Also in the shower area water is dripping somewhere. i did tell hotel staff before i did leave but she asked me why the room was noisy.? Is she kidding me.? August 18, 2014
Rated 2 out of 5 by Broken Jacuzzi & Lost Reservation When we arrived our reservation was lost and the room I had selected was taken. After 20 minutes of waiting at the front desk for a solution we were sold a room was of less quality and not only that, there was a dirty plate and napkin next to my door for two days. After that ordeal we decided to change and get in the Jacuzzi, once we arrived at the Jacuzzi it was colder than the pool and remained that way for two days. I spoke with the front desk twice about the matter and they we’re unsympathetic and said it would be taken care of. The main reason I chose your hotel was for the Jacuzzi and your high standards of service, which do not exist in the Seattle location. This was our first visit to Washington and I will find other accommodations for our next visit. December 12, 2012
Rated 5 out of 5 by Great location, clean and comfortable room. This was my first stay at this hotel and I really enjoyed how comfortable it was. The staff we friendly, the room was clean, bed very comfortable and it was close to all local attractions that I wanted to see. August 22, 2014
Rated 4 out of 5 by Relaxing with a view This was a very nice roomy and relaxing hotel. I had a great view of the city and it was nice and quite at night. Very clean and updated too. August 25, 2014
Rated 3 out of 5 by 3 month feedback Overall my stay at the Westin has been good. The staff is nice and attentive to my needs. At times the rooms have needed some work especially in the North Tower bathrooms. I had one room it would not stop flushing, another room the tissue holder came out of the wall. Also, most of the rooms in the North Tower have thin walls so you hear your neighbors and the elevator. The room could use a refrigerator to store food. Most of my co-workers have moved to other hotels due to availability of food for frequent business travelers March 22, 2013
Rated 1 out of 5 by Never Again! Never Again I stayed at this property about 6 years ago on a business trip and said I would never stay there again, subsequent trips to this market I have stayed at other hotels. I decided to give the property another try. Upon checking in an overly cheery front desk clerk thanked me for being platinum and then told me that they put me in an upgraded room, I asked why it was upgraded from what I booked and was told because it was on a higher floor and no suites were available for my three day stay. I went to the elevator and it took 10 minutes for the elevator to come down. Upon reaching the room, I entered it was dingy dark and had a small bathroom, the bed was wrinkled at it looked like it was not made correctly. I took the trip back to the lobby and told the staff that I was not happy with the room, they sent me to another room a corner room that was oddly configured, the desk did not face the TV. This room at some chocolate desert VOSS water on a tray that looked like it was delivered for a guest but that the guest never showed up or left ahead of time. I put it outside of the door as I was too tired to argue at this point. The bathroom was dingy and clearly not clean as it should be. I then realized that I was not on an SPG floor and I did not have the amenities which I’m accustomed like a robe and a an extra water. Perhaps the rooms had a nice view but I was not treated as an SPG guest. he gym was old and oddly shaped as well. There were lines for the equipment at 6:00 am. The restaurant was closed and did not reopen until the day I left. Breakfast was served in the lobby bar and the space was tight. I was told the hotel went through a renovation in 2012 but it was definitely no apparent to me. I did tell the staff that I was not happy not being on an SPG floor and was sent a bathrobe and additional water to my room. Still this should have been done first instead of me having to bring it to their attention. March 4, 2013
Rated 3 out of 5 by Good location, facility needs renovations When traveling to Seattle for business or personal reasons I enjoy staying at this hotel. Its a great location and the staff is friendly. The concierge was helpful and housekeeping is very accommodating. However during my recent stay I was really disappointed with the condition of the facility. First the bathrooms are small, lack of exhaust make them smell mildewy and lack of privacy. The sink faucet knob for cold water leaky. Second, the bedroom was clean. However the walls are so thin that I could hear the entire conversation of people next door and another night someone was coughing all night and I would hear it clearly. I mentioned this to the front desk staff but the hotel was at capacity. Bottom line, love the hotel but needs renovations to stay competitive. February 18, 2014
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