Rated 4 out of 5 by Anonymous17 Great hotel with excellent location
I stayed in this hotel for 3 days while attending a conference. The rooms are spacious and very comfortable and the hotel offers great amenities (big gym with a lot of equipment, good restaurant, etc.). However, upon my arrival, I found 4 syringes in the desk of my room and was really disappointed in the management for their lack in addressing this issue with me. The staff they sent to collect the needles were nice but I never heard from a manager and there was no attempt to rectify the situation by management. I felt a little uncomfortable in that room after that discovery. I would hope this won't happen again. I will recommend the hotel but I will mention this story when talking about this hotel to others. Otherwise I would have given Westin Seattle a glowing review
June 5, 2012
Rated 5 out of 5 by GregCorleone Great place - needs heat!
I know it is unseasonably cold there, but our room was quite chilly the whole time. The windows are great and a great view, but the HVAC should handle. Also, we only got 1/3 of our $5 vouchers for hanging the sign on the door and not getting housekeeping. BTW - your staff are awesome and it is a really nice hotel, these are minor complaints to the overall great experience!
December 9, 2013
Rated 5 out of 5 by Fontelle85 Amazing Experience!
My brother and I were staying at the Westin for the PAX convention! Check in was a breeze and the staff was amazing! The pool and hot tub area were nice and the city view from our room was nice! We even were able to take advantage of the free internet promotion for the weekend!
This was our second time staying here and I am already planning a stay for the near future, just for a short weekend getaway!
I love how central this hotel, its close to all the major landmarks in Seattle and was a short walk to PAX!
September 1, 2013
Rated 4 out of 5 by santafenm Great views, good location, thin doors
The hotel has amazing views of the water and the space needle. The central location and availability of close public transport was definately a plus, however my stay was almost ruined due to the lack of soundproofing through the adjoining room doors as well as the door to the outside hallway. The soundproofing was so poor I could hear bedsheets rustling and sighing of the occupant in the room next door. Knowing that every sound I made could be heard by at least one neighbor made me uncomfortable for most of my stay.
October 30, 2012
Rated 5 out of 5 by jepo Great hotel, but leave your clothes at home!
Rooms are beautiful, but my wife and I had to live out of our suitcases. Furniture is high style but low function - no drawers for clothes! Front desk did send up more hangers and a "closet organizer" which helped a lot, but why would you design a hotel room without a chest of drawers?! Staff and facility were terrific, so really should not complain. Great location too. Walked to everything - shopping, restaurants, Pike Place. Took the monorail to Seattle Center. Only needed one cab during our 5 night stay.
August 27, 2013
Rated 4 out of 5 by R1504 Some elements were "tired"
There were some problems that can be easily fixed- the power strip behind TV was hanging loose (it had been ripped off wall) and as a result had difficulty with coffee maker. Also, switch on desk lamp was broken, so the only way to turn it on/off was by reaching behind and plug/unplug the cord. The glasses were dirty. And why was there only one complimemtary bottle of water for two of us? But other than that, it was very good and we are glad we stayed with you! Our compliments to staff- very helpful and responsive.
April 1, 2013
Rated 4 out of 5 by Jacktranist Great Staff
Staff well trained and seemingly sincere with offers to go the extra mile to make stay excellent. I asked for a higher floor on my preferences and was given the top floor at no additional cost.
Relatively significant mark downs for poorly-functioning electronics--multifunctional i-radio is junk to start with and failed to operate correctly. TV image quality was surprisingly bad with the only free channels in wavy non-HD poor quality, and no HBO or Showtime available. Fee to use wireless at these rates seems petty.
April 29, 2013
Rated 4 out of 5 by raindogggy Aging Weston
The bathroom were not very clean. There was some red stains (?) on the floor and curly hairs on the toilet. I felt I had to clean the whole bathroom before I could use it. After that I just never felt very comfortable. The bed seemed tired. Pun intended. It was not the usual comfortable Weston mattress.
December 17, 2013
Rated 2 out of 5 by VancouverBCTraveler Great staff - disappointing room
We purchased a Grand View Deluxe room and there were stains that were encrusted on the mirror in the main room, dirty bathroom floors and peeling wallpaper on the walls. But the beds were perfect and very comfortable.
I'm disappointed because on my last stay at this property I booked on Orbitz and assumed that the lower quality was just because of the discount booking agent.
This time I ordered a deluxe grand because I wanted to feel a bit pampered on the holiday. I was so disappointed in the room. It felt like a three-star hotel.
The staff was great on the main floor- but our luggage was put in the car with one of our bags torn and no mention of it or apology.
I'd close this property and do a full remodel, gut the cleaning staff--and rework some of the valet staff so that the hotel had a little better feel.
One last note; when a patron books a Deluxe view room- that just doesn't mean 37 floors up looking at a condo across the street, it would imply a view of the bay or space needle. I live on the 39th floor of my tower and I have an unobstructed view... that would be what a Deluxe View would be... unobstructed.
December 27, 2013
Rated 2 out of 5 Unnecessary $ hold
Here is m issue....I booked 3 nights with Starwood. Each night was 1/2 points, 1/2 credit card. The rooms were $105,00 per night after points were applied.
My American Express was charged $315.00 initially. I was charged Another $75.00 Sunday night of my say. I was charged another $123.00 when I checked out Wednesday. Any incidentals were on ANOTHER credit card...why the $250 hold?
Of course I got to my next destination and could not use m credit card to check in because of the monies being held...not happy!
June 27, 2013
Rated 3 out of 5 by AaronVancouver Needs updating, cleanliness not up to Westin's Standard
This hotel is showing it's age. The cleanliness and general upkeep is not up to a typical Westin standard. Elevator's were all busy and thus took us 10 minutes on average to go from the 22nd floor to the lobby. Not impressed.
December 23, 2013
Rated 4 out of 5 by Adam206 Hotel great during the holidays
I treated my wife to a night downtown of shopping and relaxation. The Holiday package with the Pacific Place gift certificate was a great selling point.
December 26, 2013
Rated 5 out of 5 by TheBetsy Beyond Expectations
The service provided by the Westin staff was outstanding. We forgot out iPhone charger, and one was provided. Also, I phoned at 2 am to have a fan brought up ( I forgot to pack our noise marker so I couldn't sleep as well as normal) and they provided one within minutes. The valet staff were great and took our luggage down to the car after checkout so we could explore Seattle on foot. Overall, I thought the staff was super helpful and accommodating. What a great place to stay. I would recommend it to everyone.
September 2, 2012
Rated 2 out of 5 by Titus2010 Disappointing service
Room service is spotty; forgot order of bacon, forgot whipped cream
With order of waffles and staff even commented that they only give when requested by guest. However, it clearly states waffles with whipped cream in menu.
House keeping did not empty trash and recycle bin which was obviously filled to the brim.
Cable guy knocks on door to ask when I am going to check out because they need to get some work done in the room.
My wife who was in need of luggage assistance was not attended to promptly by staff, when she asked if there was a spare trolley, staff said yes over there...perplexed she started to take the trolley back to our car.
Another staff then approached her and said
Only hotel staff are permitted to operate the trolleys. Although this person did help us with
May 14, 2013
Rated 2 out of 5 by SeattleMel Old and needs improvement
I stayed at this property due to having the arguably the best location of the three SPG properties in Seattle.
The hotel shows it's age. It could use renovation. I stayed in the South Tower. I stayed on 3855 and the view was great but the room was small and the double beds felt small too. I am Platinum Ambassador level and other than late check out, there was no Platinum benefit offered or given to me to stay there. There is no free breakfast, nor there is a lounge.
The TV reception was bad on half of the channels, the safe was locked (I called to have them unlock it, they never showed up), the newspaper only showed up at the door two of the 4 days I was there, etc.
I stay often in various SPG properties in East Asia and I am probably spoiled and expect similar service and facilities.
August 5, 2013
Rated 5 out of 5 by Stubee Westin Seattle with pets - 3
We were stuck between a rental lease end and construction completion... with three cats. With just a day of warning we had to find a place to stay, with the furry family.
There were no questions or problems with the the additional passengers and in fact the hotel was very understanding of their "high maintenance" needs. No additional pet fees, extended stay, late checkout made me really want to reach out and thank the hotel and their supportive staff - ohh did I mention great location. I love this part of downtown, great restaurants and lots to do. Very nice bed, soft and supportive. Awesome views of the sound, just for the kitties!
The only bad thing I would say is you are immediately downtown in a large hotel, if your looking for a cheap stay there are other places, but you get what you pay for.
September 8, 2013
Rated 4 out of 5 by DJSLVT Great experience
Overall our experience was great. If you are planning on making dining reservations, I would do it via the concierge. I never got a chance to thank her but Judy at the concierge desk was great! She made reservations for us and when we arrived for dinner we had a lovely view on the water and were given a beautifully tasty appetizer as well. Otherwise, overall everything was great. The beds were confortable which is of the utmost importance to me. The rooms were very well insulated for noise as well.
June 17, 2013
Rated 2 out of 5 by Pamela1958 Sleepless in Seattle
This hotel did not meet our expectations as a Westin or Starwood property. When we arrived, the front desk personnel were rude and not helpful. This property has no Starwood Concierge floor and little amenities. Our bathroom was dirty when we arrived, and daily housekeeping was sloppy. Little in-room information and we stumbled upon work-out room by accident. Very noisy room right next to elevator. Good things about hotel: Good location, very good breakfast in restaurant. Would not stay there again.
March 15, 2013
Rated 4 out of 5 by ChicagoPat Westin Seattle
Great room--a single king bed room with the most cozy, soft bed I've ever been in. Top marks to the bed. Top marks for the staff too, especially the In-house Dining staff--I've never gotten room service so quickly. They kept saying I'd get my food in less than 30 minutes, but it was more like 10. Not so many marks for the restaurant itself though, which had a set menu, only offered an expensive buffet for breakfast (although one server offered to only charge me for the eggs and bacon I ate one day).
January 30, 2013
Rated 5 out of 5 by ckjones12 September in Seattle
The staff are wonderful at this hotel. When I checked in, we discovered that my reservation had not been recorded correctly. Fortunately, I had the email indicating the correct reservation that I originally made and the manager quickly righted the wrong. I appreciate the service. I do wish there was a coffee machine in the room so I could make my own tea - but alas...maybe one day. The self park was full throughout my stay which was a bummer, but everything worked out in the end.
September 25, 2013
Rated 5 out of 5 by Pammie47 Perfect downtown Seattle hotel
We had a family weekend with our son and granddaughters and we all loved it. Our rooms had amazing Puget Sound views from the 33rd floor, the beds and pillows were great and all of the staff were pleasant and helpful. The hotel is in the heart of downtown so we walked to the Public Market and the Great Wheel and took the monorail to the Space Needle and Chihuly Gardens. The late check out was a really nice bonus on Sunday.
November 11, 2013
Rated 2 out of 5 by Nancy Bad impression
When I first arrived I was greeted by an overly aggressive & rude door man. I told him I would not need help with my bags but he proceeded to remove my bags from the vehicle I was in. I thanked him and asked him to leave my bag where it was and he proceeded to take my bag to his station. Then when I simply took my bag and was going into the hotel without providing him a tip for the unwanted service he told me that I did not have social graces. That was my 1st impression of your hotel. Not Good!
February 14, 2013
Rated 4 out of 5 by LoveBC24 Spring for the view
Room 4530 has a spectacular view. We pulled up chairs to the window and sat there for the longest just soaking in the view. The only complaint would be that the towels seemed old and dingy. Loved the salmon paninni on the roomservice breakfast menu. Have them put the avocado on the paninni instead of on the side. DELISH! We were celebrating our 35th anniversary which I mentioned in our reservation, but no one seemed to notice. No big deal, but it would have been nice to hear a congratulation.
October 28, 2012
Rated 5 out of 5 by Patty70 Holiday trip with best friend
The Westin is a perfect place to stay for a holiday trip to Seattle. Walking distance to the Pike Place Market, Fifth Avenue Theater, Pacific Place and all the major downtown stores and restaurants. Adjacent to the Monorail and the South Lake Union Transit to reach the Seattle Center and Lake Union venues.
December 8, 2013
Rated 3 out of 5 by Nancyzaz14 Sub par for SPG 4
Location fabulous but hotel is dated. NO WATER PRESSURE when I showered at 7:00 am. Noises all night. Letter in room says it is the design of the hotel to absorb winds. Sounded more like air in the old pipes - knocking noise. The wind sound was probably the creaking in the walls. Sounded like we were on a ship.
December 7, 2013
Rated 4 out of 5 by itmt Green?
Whe returning to my room around 9pm on Sat night my room was not made up - I did not ask for "Green", I called the front desk and they confirmed I did indeed not sign up for Green and they would let housekeeping know!!...I do not need my sheets changed nor my towels washed after one nights stay, but I do expect my bed to be made, my bathroom cleaned, and room picked up. I was baffled and very tired.
So in the furture if "Green" means one does not get ones room made up, I would have to opt out of being Green- I find it hard to belive that the Westin belives green means: pay but stay in a mess? I would not leave my own home without making my bed or picking up after myself;; why on earth would I pay good money to stay in a hotel who would not do the same Even Motels around the corner would do that
January 22, 2013
Rated 4 out of 5 by HM1282 Good Hotel - Bad WiFi
Nice location with many nice restaurants within walking distance including the pike place market. I stayed in the North tower and had a nice room that was well maintained and as expected from the Westin brand.
Like with some other SPG properties, the in room WiFi offers 2 different options, I chose the higher end service since it was reasonably priced (~$15/day) but I still had little to no connectivity in my room, I ended up having to go to the lobby to get online and get my work done.
May 20, 2012
Rated 5 out of 5 by Jessie76 Clean and Comfortable
We stayed for 3 nights on the start of our 3 week west coast journey. The Westin Seattle sticks out in my mind as one of the better hotels we stayed at. The room was clean and well stocked with towels and toiletries. The location was great for exploring most of Seattle on foot and the restaurant had decent food, although a little pricey. We even had a box shipped from home with all our hiking gear and picked it up at the onsite Fed Ex store. CON: Valet parking was pricey.
September 12, 2013
Rated 5 out of 5 by GregB Ahhhhhhh...
From the moment we entered this hotel we were greeted with smiling, friendly, and courteous staff. We didn't mind the slightly longer check-in, since staff treats every client special. Our upgraded room had a spectacular view, was quiet and clean, modern, and the bed was as heavenly as the name suggests. Great location for walking around downtown. Would recommend this hotel very highly.
TIP: Make use of the concierge service! They are fantastic, friendly, and know absolutely everything!
July 26, 2012
Rated 4 out of 5 by Jeweldiamond Great Location
Great location. One block from monorail to Seattle Center and light rail to airport. 5 minute walk to Pike Market. Rooms were spacious with modern design. Concierge and front desk staff were attentive. Even the porters were eager to help. Housekeeping could do a little better though. Asked for 2 more comforters for my room and it took them 30 minutes to bring me ONE. When I asked for 1 more, it took them another 30 minutes. Couldn't understand why it took so long each time.
August 27, 2013