Rated 3 out of 5 by TomL Average
The room was average at best. They gave me a voucher for $5 when I agreed to their "Green Choice'. By Green Choice they mean that I agree to not have my room cleaned in return for a a miserly $5. I don't know how this is green but it does save the hotel from having to pay room staff. The voucher is supposed to be good for food and beverage outlets in the hotel. Problem is that when I checked out at 6 am none of these places were open! Score two for hotel and zero for paying customer.
February 11, 2013
Rated 3 out of 5 by drichardson This hotel needs a more comprehensive Cable Package
February 10th, 2 very popular shows were televised....The Grammies and the new season of Walking Dead. Due to the new "business channel package", neither shows were available. I will be visiting Calgary one week of every month and am an Executive but do not watch many of limited channels that you have available. When staff tried to accommodate us to watch in the lounge, it was determined that we couldn't watch Walking Dead, on AMC, in a public place. Please increase your channel selection. Thanks
February 11, 2013
Rated 4 out of 5 by RocMon Found the room to avoid on my 6th stay!
I obviously love the Westin Calgary, as this is my 6th stay this year (yes - business travel) - but... the room this week was in serious need of adjustments. Not quite enough for me to ask to be moved, but - oh so annoying every single morning .
If you start your day with a shower (I hope you do) this room could challenge even the most positive person!
I'm of average build, 5'7" and ~155lbs, I didn't measure the size, but it certainly felt like about 2'6" x 3'6" - which wouldn't be so bad but the design was horrible! They used a solid glass partition which only covered about 60% of the 3’6” opening and the rest was left open (no curtain or sliding glass like the other rooms). Because of this ‘design’ (I think) they used one of those rain head shower fixtures… now here’s the problem – the rain head was low flow and the water dripped approx. 6” from the wall… same place where the soap shelves were installed. With this setup, I could not avoid bumping and touching the walls and soap tray shelves constantly – and with the low flow rain head… if I tilted the head to spray water further outwards it would actually spray closer to the wall since only the lowest part of the head dripped water (hard to explain).
As if this wasn’t enough frustration, here’s a quick list of other annoyances which probably wouldn’t have bothered me as much if I had started the day with a comfy shower;
- Toilet didn’t flush completely (even without solids and a single tissue), required holding the lever and good luck to get a complete flush
- Housekeeping was, well, unpolished… I noticed some hairs stuck to the wall in the shower on my first morning and they were still there on the last morning – this is an issue mostly because of the telephone booth feeling shower in my main complaint
- Housekeeping strike 2, Calgary is bloody dry… I use a lot of their moisturizer and take them with me to the office for use during the day – they replenish consumed toiletries in a somewhat random manner… and I usually have way more shampoo conditioner (which I don’t use) than humanly necessary and run out of moisturizer and body wash. (aren’t those supposed to be completely stocked up daily?)
- Housekeeping strike 3, normally they stock the in-room coffee with 2 regular and 1 decaf coffee pouches… the coffee is acceptable (at best) and I need to have two before leaving the room for work – Defac is not an option for me, but on my third morning I woke to three decaf pouches – Ahhhhh! Did not have a good morning without my caffeine!
I’m hoping there aren’t a lot of rooms like this in the hotel and I will try to remember to ask about the shower on my next check-in … and hope you take my review as constructive criticism because I still love the Westin!
February 7, 2013
Rated 4 out of 5 by Julianna Friendly staff
I would suggest that you let your guest know about the construction that is going on next to the hotel.
I was hoping to sleep in and was woken up at 7am by the construction noise.
If the person is awake early it is not a problem, but it your guest wants to sleep longer it is very inconvinient
February 4, 2013
Rated 4 out of 5 by freezinginsaskatchewan green option
At check in we we given the "green" option. No towels changed seems OK to me, we always reuse our towels. As a small reward we were offered a $5 starbuck's card. We were not told that we would have no maid service and that we would only get the card on one day. So for $5 we had no maid service for an entire weekend. Seems a bit chintzy to me.
January 29, 2013
Rated 5 out of 5 by Peter Great Downtown Location
Very well appointed property and location in downtown and close to Auclair Market.
January 29, 2013
Rated 4 out of 5 by Rjd28 Nickle & Dimed
Pros: Nice room and clean hotel. Staff are very friendly. Starbucks on site and in room.
Cons: Wifi wouldn't work with given code. No bathtub. Bathroom door would fall open if it wasn't locked. There was no book in the room describing the amenities so I called the service number on the phone and was subseqently charged $0.95. Parking isn't included ($19). I was charge a marketing fee of $4.77 on top of the usual extra charges for staying in a hotel room. My $169 one night stay became $198.46.
January 28, 2013
Rated 4 out of 5 by Keith27 Good Hotel - Beds were great
Nice Hotel - Getting a little dated
January 28, 2013
Rated 5 out of 5 by pbut Ideally situated in downtown Calgary
The room was excellent. The gym facilities were a little limtied.
January 26, 2013
Rated 1 out of 5 by Negotiator C-Train Westin Station
I love this hotel thus I keep coming back. However, for the second time around it disappointed me again. I as put in a room on the business tower right next to the elevator location. Sleeping at night was very challenging due chiefly to the constant noise generated by the elevator. The experience was like sleeping right in front of a train station hence the review the title. I liken it to the bad experience I had staying in a hotel on 8th Ave downtown Calgary two Stampede years ago. The ear plugs didn't do any wonder. I stayed away from having to use it as it will prevent me to hear my cell phone's alarm clock to wake me up at 5:00 a.m to prep for work at 6:00 a.m. Not sure if there'll be a third disappointment to be had if I was to book up a reservation for my next trip in March. This what I get for being a Gold SPG member.
January 25, 2013
Rated 3 out of 5 by Noorine Average , building work behind the hotel very annoying and noisy
Noise from building site awful.
Will not stay here again while project is going on. Bathroom layout well below expectations of this brand, needs improvement and refresh .
January 24, 2013
Rated 4 out of 5 by Tom99 Room Comfort
Temperature control needs further improvement.
- fan constantly runs
- adjustments to stop fan is to increase temperature, however then the room gets too warm, there is no way to get it comfortable and quiet the fan
- due to above problems - room remains too stuffy and dry
- in general this needs much improvement
January 18, 2013
Rated 4 out of 5 by RocMon Awesome atomsphere
II travel for work into Calgary, so my needs might not be terribly complicated – a comfy room, convenient access and perhaps some interesting/fun things to do in the evening. The Westin is the third hotel (all in the upper tier) I’ve tried since starting my Calgary Travels 3 months ago… and it definitely goes to the top of my preferred list!
The hotel has an aura of their fancier ‘W’ hotel, and no compromise on style, cleanliness and great staff operating the hotel. Okay, so reviews are only useful if you provide some constructive feedback and here’s mine for room 828;
- The heat/climate in the room sucks – but this is standard in ultra-dry Calgary – I could not get the temperature in the room to stay comfortable… raise temp and it became crazy dry, lower temp and I felt my head and exposed skin start to freeze (exaggeration) :). Humidity in the room hovered around 27% - I wish they could centrally humidify the air, but this is a very common issue in the city so I do not fault Westin but do suggest they consider improving this.
- TV, wasn’t always responsive when I turned it on… at times the screen would stay dark but I’d hear the broadcast, I had to repeat a couple off-on cycles to get full functionality.
- Hot water in the sink, turn hot on all the way… took a good minute to actually get hot water – and the strange thing was after the water got hot I’d turn on a bit of cold water and then it seemed like the water went from boiling to ice… was a bit tricky to work with, but not a big issue.
- On the plus side, the Westin provided great room coffee and also complimentary water bottles – yippy! The other two places would ding me $4.50 and $7 for a 1l convenient water bottle – so I was very happy to see the Westin did not stoop to the convenience cash-grab.
- The Westin is also conveniently on the +15 network and with all the other positives going for it, I may never try another hotel in Calgary! :)
January 10, 2013
Rated 1 out of 5 by cb717 Horrible customer service
My stay at this hotel was a major disappointment. There were issues from the start. I ended up getting a different room from what a reserved, then in order to make up for this I got a comp to the Liquid Lounge and movie rental. Only to find out latter that the Lounge was closed and the comp useless and insulting. Standard amenities like a mini fridge and microwave were not available in the room or for use. When I went to check out and voiced my disappointment I was not listened too and only offered to be compensated properly if I enrolled in the points program. Very poor customer service! I have been emailed 4 different receipts for my stay just to reverse the movie charge, which I was comped at check in. Very disappointing and will not be staying again! I selected to stay at this hotel with the expectation of having a wonderful and relaxing stay and encountered nothing but problems.
January 3, 2013
Rated 5 out of 5 by Violet67 Violet67
This hotel is located in the heart of downtown Calgary and connected to the +15 which we enjoyed..Everyone was accommodating and the room was quite nice with comfortable beds..I would certainly recommend staying at the Westin Calgary and I will stay on my next visit.
January 3, 2013
Rated 5 out of 5 by AmyG Great service and beautiful rooms
My partner and I stayed at the Westin and were 100% happy with the service & the beautiful room! Nothing was a problem for the staff anytime we asked a question everything was done with a smile and ease. I would defiantly reccomend and stay here again. What a great hotel!
January 2, 2013
Rated 3 out of 5 by KLPP Heat
The room was very hot and I could not get it cooled.
December 30, 2012
Rated 5 out of 5 by Allan816 Centrally located, wonderful staff and a very good restaurant
My favourite hotel in Calgary!
December 23, 2012
Rated 5 out of 5 by Terry1027 Great hotel service
The staff met, anticipated or exceeded my expectations at every chance they got. Great service.
December 20, 2012
Rated 4 out of 5 by James0303 One of Calgary's better hotels
Over the past 5 years I have probably stayed at this hotel for the better part of half a year cumulatively. With the upgrade of the rooms in the towers the hotel has become very taff is always nice and responsive. Great location next to Prince Park and the river.
My one complaint is the HVAC system in the hotel is very, very dry in the winter time. As comfortable as the beds are it is still difficult to sleep at times and the static electricity in the air will knock you down at times. They really need to invest in a good humidifier for the building.
December 16, 2012
Rated 5 out of 5 by Chino Shower uncomfortably cool
Everything about my stay was excellent except my morning shower- for some reason, shower temperature was uncomfortably cool.
December 14, 2012
Rated 5 out of 5 by transitplanner Comfortable and enjoyable stay
My stay at the Westin Calgary was very comfortable; my compliments to the staff for their friendly and helpful service.
I also appreciated the central location of the hotel, which made it very convenient to access both my business colleagues and friends in Calgary.
I will definitely choose your hotel again on my next trip to Calgary.
December 12, 2012
Rated 4 out of 5 by Warfdon Nicely renovated standard rooms
It was great to see the renovated standard rooms, very nice and modern. The beds were excellent as usual. A few suggestions:
Can we get a few more channels on the tv, especially in this day and age?
The pool was being renovated and the hotel offered use of the Sheraton pool, a few blocks away (not terribly practical in minus 26 degree weather). I don't recall reading about this on the website when booking. If I had, I would have probably stayed at the Sheraton.
December 11, 2012
Rated 4 out of 5 by Deanos staycation
for my wife's 40th birthday we decided to stay downtown and have a night away from the kids. We mentioned this to the receptionist when she asked the reason for our visit. She was very kind and told us the hotel would provide us with a complimentary breakfast. We simply had the buffet for breakfast and it was good that it was complimentary. As it was anything but spectacular and had we had to pay $50.00 for that buffet it would have been extremely disappointing. I just wanted to make someone aware as everything else about the stay was great. It would be a pity if you lost business simply because of a buffet breakfast.
December 4, 2012
Rated 3 out of 5 by MikeC123 Elevator
I know i am probably not the first to mention this but i was situated next to the hotel elevator. It seems that patrons are given a heads up normally. In my cases it didn't happen. Reminder to staff to bring this up with customers woudl be good. They are going to be disappointed anyways...might as well manage expectations. Otherwise clean rooms and staff were kind regardless.
November 19, 2012
Rated 5 out of 5 by JenandFamily Amazing customer service
We came to Calgary to meet with a client and for our daughter to dance up there as well. We decided to bring the whole family with us to enjoy the city. The customer service at this hotel one some of the best that I have ever seen. One of our kids took a spill in our room tripping over his own blanket while trying to get closer to his brother playing a video game and we needed to go to the emergency room. Not being from Canada we were unsure of what to do or where to go. The hotel staff was amazing giving us vouchers back and forth to the ER. Getting our son cleaned up before we went and putting a bandage over his eye. They sent cookies and apple juice up the room for the kids. Everyone in the font lobby knew our little boys name and were just amazing. We will definitely be staying here next year when we come back to Calgary. The kids loved the food from room service and the Keg is connected to the hotel which was excellent as well. The breakfast buffet was good and had plenty of options.
Our room was great and very spacious. We had a junior suite with balcony. My husband loved the TV in the mirror in the bathroom.
Thank you to everyone at the hotel who made this stay wonderful! Even with a trip to the ER.
November 8, 2012
Rated 5 out of 5 by oscar99 Good Place To Stay
As in the past this is a very good hotel for me to stay in. The redecorating was excellent. Staff are as friendly as ever- especially the breakfast group and the desk people.
October 29, 2012
Rated 4 out of 5 by NAtoday Hotel is perfect for conferences
They provide fresh fruit all day, water bottles in the rooms and flexible eating options.
October 26, 2012
Rated 5 out of 5 by Wjk007 Corporate stay was great
I stayed over at the Westin in Calgary and wow what great service! Very different from my other stays at other hotels where they make you wait and don't even smile at you. I had a trainnee assigned to me but she was already in great shape knowing about my SPG status and upgrading me without me having to beg. I like that! Definitely recommend this hotel right in the center of the city.
October 17, 2012
Rated 5 out of 5 by Jimtraveller Another great stay (October 5-8 Stay)
Got upgraded to a junior suite, which was great.
The buffet breakfast was always good and abundant.
The staff was great as well. I left a few clothing items in the room, and the lost and found office was able to help me location the items.
October 9, 2012