Rated 5 out of 5 by PortHope21 Best Concierge
The hotel was beautiful, our room had the best view of the canal and Parliament building. Every where we went in the hotel the staff are very kind and helpful. Thank you to Sam in reservations for the great room and the very best treatment by Andrew, the very helpful concierge, he made us feel so welcome.
September 10, 2013
Rated 5 out of 5 by fieldbus Excellent ambiance
I always stay at this hotel when I am in Ottawa. The rooms are consistently clean and comfortable. The staff are always friendly and helpful. I would like to have access to a club room as Westins in other countries generally have club rooms. It very convenient/quick to grab a coffee and a light breakfast.
April 16, 2013
Rated 5 out of 5 by DCbusiness Site Visit
We're hosting our conference in September at Westin. This was a site visit. Great, attentive, responsive staff! Looking forward to our event next month.
August 1, 2014
Rated 5 out of 5 by PeteQ Westin Never Fails to be Great
Each and every time I stay at a Westin, I am impressed by the overall experience. From the quality of the amazing beds to the quiet rooms to the incredibly hospitable staff, it is bar none my favourite hotel stay!
July 14, 2014
Rated 5 out of 5 by Cheri Over the top care
! have stayed at this Weston in the past and found everything to be quite adequate.
However, this time things were different. They have obviously embarked on a client total experience training program. The customer care was genuine and over the top - succeeding in having value exceed price. Well done.
August 30, 2012
Rated 5 out of 5 by Chris56 Short break in Ottawa
Very satisfied with this hotel. Our room was on level 24 - extremely quick lifts. Cleanliness of room second to none and all staff helpful and attentive. Breakfast in hotel restaurant excellent!!
July 19, 2014
Rated 3 out of 5 by Happy2BHome Disappointed
During a recent stay at the hotel, there were definitely some positives but there were also a number of detractors. The cleaning staff was excellent and pleasant as were the majority of staff in other areas of the hotel, doing their best to meet the needs of the individual. Unfortunately, the elevators were being upgraded which left a lot of people frustrated and I am sure that the elevator attendants heard way too much about it as one of them was quite unpleasat and sarcastic, The elevator wait time was in excess of 10 minutes at times. Additionally, the room temperature was hard to control, either being too warm or too cold; the beds were not of the standard and comfort that I would expect from a hotel of this caliber; even though the rates were quite significant, the hotel nickel and dimed the amenities - extra for internet, toll charges for local calls, and substantial pricing in the restaurant. So, while the staff was exceptional, the hotel itself was inferior to my expectations.
January 31, 2013
Rated 5 out of 5 by nff67 Home Sweet Home
Love my bed and pillows....isn't that what everyone always says. that's what I say when I stay at the Westin!
Take advantage of not having room service for an exchange of $5.00 Breakfast voucher or 500 points! Come on, do you really use clean towels at home with every shower! Hang them up and re-use!
March 11, 2013
Rated 4 out of 5 by jnp04 Good Hotel
Comfortable hotel with nice ambience. Prices in the breakfast/lunch cafe on the high side but local dining is more easily accessible so not as applicable. Really great convenience to convention centre and local shopping.
July 8, 2014
Rated 5 out of 5 by sleepmd great hotel
perfect place to stay in Ottawa. great location within walking distance to Byward Market, awesome restaurants, connected to Rideau Center. facilities are first rate. one of my favorite places to stay in Ottawa
July 13, 2014
Rated 5 out of 5 by Carl38 The best place to stay in Ottawa
This excellent facility is in the heart of the Ottawa downtown. Connected to an excellent shopping mall and within easy walking distance of the Market area and many fine restaurants. The in house dining is also excellent for those that prefer to dine in the Hotel. The Spa is extraordinary as well.
August 14, 2013
Rated 3 out of 5 by lled ottawa downtown westin
hotel conveniently located.
Breakfast was lovely on the 3rd floor with friendly staff
rooms getting a bit dated
if follow the full green route would run out of coffee and cups on 2nd day
meeting room very hot
took about an hour to get it cooled down
internet did not work and it could not fix
March 14, 2014
Rated 3 out of 5 by Myself01 Not in 2013
Internet connection in your rooms is poor, very poor. I have had stronger signals and better connectivity in Afghanistan.
Also, leaving a couple of bottles of water in the rooms will not cost you more than a dollar, but it will be bring you up to the standards of hotels that charge a lot less.
October 19, 2013
Rated 1 out of 5 by Kencdm HORRIBLE service
I'm not sure I've ever regretted a stay with a "branded" hotel as much as at the Ottawa Westin. I've never seen as poor example of "Luxury Brand" as here. Small, simple experiences like check in are painfully slow [2 desk clerks with long lines waiting - and no sign of managerial recognition that this is unacceptable]. We then waited longer for an elevator than the time required for check-in [everyone in the elevator commented on the fact that Westin should PAY customers for taking higher level rooms, rather than charge more, since the ride to higher levels was interminably slow], and then after we left for dinner, and returned HOURS later, we still had no baggage delivery. Everyone who spoke with us was very SORRY for such poor service, but none seemed aware or engaged with the concept of PREVENTING problems for customers. Adding insult to injury, the manager calls and awakens us the next morning to apologize for our experiences... This hotel is simply an embarrassment to the Westin brand.
June 7, 2013
Rated 5 out of 5 by Pitou125 Excellent location and service
In my opinion, this is the nicest hotel in Ottawa. Recently stayed for a 5 day conference and everything in this hotel is first rate. Location at the corner of Colonel By and Rideau St. is fantastic and provides an excellent location for shopping and restaurants. Loved the elevators as well.
February 18, 2014
Rated 5 out of 5 by vmijeb Great Place to visit
The room was fantastic with a panoramic view of the Ottawa River and Parliament. The workout room was as equipped as any gym I've seen. The service was fantastic across the board. I will definitely stay here the next time I am in Ottawa. The food was quite tasty and room service was very fast.
October 11, 2012
Rated 3 out of 5 by Carrie823 No free wifi in 2014??? Not even a vending machine??
It is a hard pill to swallow to not have free wifi in 2014.
Also, got in super late from a different time zone and could not find a simple vending machine anywhere to get a snack. Had to order a meal off of the all night menu. Disappointing and frustrating.
June 5, 2014
Rated 5 out of 5 by mbrant This hotel is comfortable and inviting
I have stayed at many hotels and the Westin is definitley in the top of my preferred list. I feel welcome from the moment I leave the cab until I check out, I always get a great nights sleep, and the meeting rooms are great.
June 30, 2014
Rated 5 out of 5 by JFP2402 This hotel has great staff
This was a "stay Vacation" for us. We only stayed for the one night but the staff treated us like we were there for 2 weeks. Every staff member, from the valet parking, to the registration desk, to the housekeeping staff were all first class. Friendly and couldn't do enough for you.
March 31, 2014
Rated 1 out of 5 by Tiredformeetings Noise
For some reason the noise really travels between rooms. The room above me toliet flushed every 8 seconds all night. I called the front desk 3 times but they were full and would not wake up the person staying in the room above me.They offered me ear plugs. The second night they had it fixed
February 22, 2013
Rated 5 out of 5 by Kat84 This hotel has a great location and great service
I highly recommend this hotel. It is quiet, clean, and friendly. You are warmly greeted by everyone the moment you step into this Westin hotel.
July 28, 2014
Rated 5 out of 5 by SWCorman Beautiful Hotel
Excellent location, rooms & staff.
I look forward to staying here again.
The IT Manager Aida Bajramovic was especially helpful, taking time to show me the IT facilities and going above and beyond with great customer service.
June 27, 2014
Rated 3 out of 5 by mariol329 Great location - poor housekeeping
housekeeping services tarnished visit
August 7, 2014
Rated 5 out of 5 by Donna66 Great location.
Loved the market was 1 block away and the Rideau Center is joined to the hotel.. Everything was right at your finger tips without even having to go outside. Hotel was very modern and beautifully decorated and furnished. In the future I would not stay anywhere else downtown Ottawa.
March 17, 2014
Rated 4 out of 5 by BW01 Great hotel, elevators a nightmare
The rm, food and facility were excellent. The elevator system was a NIGHTMARE! and other guests has said it has been over a yr with the systems operating as they currently are! Such an amazing hotel in every other way, it is surprising more effort is being made to fix the elevators.
June 11, 2013
Rated 5 out of 5 by Diana6 Wonderful staff and facilities
The staff made sure that even though their system was down, I could check into my room and everything was seamless.
July 31, 2014
Rated 5 out of 5 by Sled800 Noisy at night
Hotel almost full occupency on saturday 26th of july 2014. Wedding and Masquerade. Very Noisy at 3 am on our floor.
July 29, 2014
Rated 5 out of 5 by Mark0215 Nice hotel, great location
My entire experience here was good:
-Valet and Check-in
-Proximity to Canal and Parliament
Hotel is in great shape - appearrs to have been recently renovated. Better condition than some Westin properties I have visited.
July 26, 2013
Rated 5 out of 5 by TetePrata In the heart of Ottawa
I stayed in this hotel using my Starwood points and I am very happy with my choice!
I was in a very comfortable room with wonderful views of the city and the Parliament building. The location is perfect. I really recommend this Westin hotel. The staff is also very friendly.
July 23, 2012
Rated 4 out of 5 by Brentie Great hotel
The elevator situation really tarnished the entire experience for me. Waiting 25 minutes every time I had to use the elevator was extremely irritating, especially since the stairs can not be used to access the lobby or lower floors which completely negates their usefulness.
November 28, 2012