Rated 4 out of 5 by mrgmckenzie Newspapers
Disappointing to find that the hotel no loner delivers newspapers to the room.
April 19, 2014
Rated 2 out of 5 by kitty disappointed
The parking was very disorganized. I had arranged for off site parking through the hotel. A room number was required before you could park. We parked in front of the hotel while I checked in. The parking attendants did not want us there. Were we to pay for parking in a lot for the length of time it took us to check in? The recption at the front desk was lacking. The employee was not friendly or helpful. She informed me that the room had a Murphy bed. I felt I should have been informed of this at the time of booking. The bell boy was very prompt and friendly.
February 1, 2012
Rated 3 out of 5 by ginger57 Recent Stay
On a recent stay at your hotel property, 4/17 - 4/20/2013, i had several issues;
My bath was not cleaned from the earlier guest. I called to report and the young lady was very plesant and sent sent the cleaning staff to address the bath tub. Unfortuanately, they did not remove all the evidence (hair) from the tub.
Secondly, i booked 3 Spa services at the concierge desk. It was a very disapointing experience and when i mentioned it at check out, i find that there has been other complaints about the Spa. I feel mislead. Please call to discuss.
April 22, 2013
Rated 2 out of 5 by OSApril2014 Tired Hotel
Where do I start: we had 2 rooms, they were dusty, the sink was blocked. The fan in the bathroom sounded like a locomotive... The food at the breakfast buffet was dry. Not what I expect from a Westin hotel.
April 14, 2014
Rated 5 out of 5 by KKrusky Great weekend and awesome staff!
My boyfriend and I stayed this past Saturday night while attending the Honda Indy and we had an awesome time. We originally booked a king room that was facing the city (the only option cause we booked so late) When we arrived at check in we were upgraded to a lake view room on the 29th floor! (my fave!) The girl who checked us in (name escapes me) was awesome! Very kind and offered us complimentary late checkout of 3pm which was nice since we were very tired from being in the sun all day. The room was very spacious and comfortable. We will be back soon!
July 15, 2013
Rated 3 out of 5 by Jenny Clean Room, but...
I left a do not disturb sign on my door and house keeping tried to come in when I was there, but couldn't because of the lock; however, they came back after I had left. I was also never told about the green service (no housekeeping and you get a $5 voucher for each night) or I would have done that to keep housekeeping out. In the grand scheme of things, it doesn't matter that they came in and cleaned my room, but why provide do not disturb cards if house keeping doesn't follow your instructions?
Overall, the hotel was clean and the staff was friendly.
May 24, 2013
Rated 4 out of 5 by Gwencheryl everything great except ....
The hotel room was very nice; on my last night; there was a fight on my floor with quite disruptive doors slamming and arguing. It was 3 am and I called the operator who immediately called security and they took care of the problem. I received a nice letter in the morning giving me a 2 pm checkout so that I could get a few more hours of sleep, This was a little unrealistic as I was attending a conference with an early start and they had already given me a 1 pm checkout. The letter was nice but maybe something else to compensate would have been better.
April 17, 2012
Rated 3 out of 5 by Travelstoomuch001 Was ok, could be better...
The staff was incredibly friendly all except one night while in the lobby bar. Banquet staff were great for taking care of everything we needed during our meetings.
Biggest downfall was not being able to have a shower on the morning I was leaving. (No hot water) Really made the travel home rather uncomfortable.
My room was sort of clean, the carpet was covered in hairs. The bed was not very comfortable and the pillows were bad. It was not anything great.
Pool and hot tub were nice after a long day. Bellhop staff was amazing.
January 26, 2014
Rated 5 out of 5 by bottling Amazing stay at the Westin Harbour Castle
Through Starwood found an amazing value corner room for myself, and 4 other rooms for my extended family. All the service I received was top notch. Julie at the front desk ensured all of our rooms were in the same tower and that I had an adjoining room for my parents. Also Elizabeth in housekeeping took great care of us...including providing us a bottle of champagne to celebrate my grandmother's 99th b-day. We also enjoyed the pool, the basketball court and of course had a great meal overlooking the Toronto islands at Toula. Thanks for the stay!!!
August 26, 2012
Rated 5 out of 5 by maxwell16 Great customer service from the minute you drive onto the property
We came for my birthday for two nights.It was an extremely cold day however the valets were smiling and dressed very professionally. Assisting you as soon as you drive in the driveway. There was a line up for registering, however a staff member is directing each guest to the next free agent and answering any questions we had in the meantime. The staff are always greeting you as you see them in the halls, etc. We had a beautiful view of the lake and the islands, we could even see the planescoming in to land. The Toula restaurant on the top floor has a splendid view of Toronto and the islands especially at night and great food and staff. The Westin is a great place to get away from the day to day life and just relax for a couple of nights.
February 19, 2013
Rated 3 out of 5 by Gail Disappointing
The rooms in this Westin hotel appeared tired and in need of upgrades.
The buffet breakfast was satisfactory but there were no fresh food stations for things such as an omelette or fresh waffles. My experience with other Westin Hotel breakfasts is that they are a treat to be looked forward to and this was very ordinary.
The Spa is in desperate need of upgrading. The waiting and treatment rooms are shabby and clinical, completely lacking in any kind of 'spa' atmosphere. My massage was very disappointing. Prices are high and standards are very low.
April 15, 2013
Rated 3 out of 5 by alana not for a relaxing night sleep
We checked in and were given a room in the south tower. We walked in and you could tell right off the bat it wasn't cleaned. The beds were poorly made, no shampoo or conditioner was provided, the lotion had been used (half empty) and the room smelt like smoke. I went to switch rooms and Jason was very apologetic. He gave all 3 of us breakfast vouchers but we now had to move to the north tower where our lakeview wasn't nearly as nice.
The beds are absolutely horrible and so are the pillows. We all woke up with sore backs and necks and barely slept. If you're going to spend the money opt for a place with a more comfortable bed. There is also a fridge that they say is to keep your drinks cool. The fridge did not work and was not cool at all.
July 28, 2013
Rated 5 out of 5 by Macs55 Great location.
First stay in Toronto and this hotel is ideally located for those wanting access to the CN Tower, Rogers Centre (Blue Jays game), Air Canada Centre (Peter Gabriel concert), NHL Hall of Fame, the Toronto waterfront and access to Toronto Island (what a beautiful place). Quick cab ride to the theatre district (War Horse), Royal Ontario Museum, and shopping (Eaton's Centre).
Rooms were comfortable particularly the beds. Staff were knowledgeable and friendly. It was a great stay. Plan on returning to finish what we started and see more of Toronto.
September 23, 2012
Rated 5 out of 5 by JulesW SATURDAY NIGHT GET AWAY
A wonderful place to spend a night away from home - great location and amazing corner suite with a view of the lake. The room was large and the bed extremely comfortable and a nice quiet spot to catch up on some sleep after a hectic week. Would recommend this hotel to anyone, anytime.
April 5, 2014
Rated 5 out of 5 by Janice51 Will definitely return
Excellent buffet breakfast to start the day! Staff very attentive in all parts of the hotel and helpful when called upon.
Good location for subway system, attending both baseball and hockey games(both within walking distance) as well as good restaurants within walking distance.
A bonus for families wanting to go to 'Centre Island' the ferry is right there at your door step! Will definitely plan to return when we are in Toronto and want to be in that part of the city with or without a vehicle. Airport service is about 30 min. without traffic.
July 7, 2012
Rated 4 out of 5 by Seatac Very good experience front desk was exceptional
The hotel was very nice on par with many other Starwood hotels that I have stayed at. The only confusion was that the room smelled like smoke. Room Service was also relatively quick and they had the usual amenities on hand.
There was a little bit of confusion during checkin and Elizabeth (at the front desk) was able to help me sort it out, and even gave us an upgrade due to the inconvenience. Additionally she was very courteous and professional and was great at directing my friends and me were to go.
February 5, 2014
Rated 4 out of 5 by joflyboy Good and Bad
Enjoyed the Great Lake view. Noise of the airplanes not a problem, just the airflow in the room made it stuffy, probably cause of the small window. Fridge not cold enough to be a fridge, had some water leakage in there. Shower head leakage, so did not get full shower power.
Hot tub not really hot nor whirlpool like, unless those jets are there for no reason.
Front desk service excellent especially from Ms. Arce and Ms. Nurse, except from one (Rxxxxxxx) who at first didn't believe I cancelled the newspaper G&M for three rooms.
June 11, 2012
Rated 4 out of 5 by mrnab Most all was great
Room was great except for the dried out hardened extra roll of toilet paper - but front desk made up for that. Front desk staff was very good - would have liked to have gotten better information from the conceirige - felt that staffing was too young for what the job details. Great location if you're going to the HOF - they offer a great deal that includes vallet parking and tickets for HOF addmission - got there on a saturday and did not see my car again until we left monday morning - no need for car if staying within downtown limits.
March 22, 2012
Rated 5 out of 5 by 1brickman Love from Home
I stayed for two nights at the harbour Castle. A Thurs night on my own for business and then again on Sat night with my wife. When I signed in on Thurs I mentioned I would be back on Sat night and that I was traveling from Halifax. Rachelle who checked me in said she had lived there and loved returning to visit. After checking in on Sat my wife and I took a stroll downtown, when we returned to our room we found a lovely note from Rachelle with two chilled "Keith's", "love from home" she said.
Truly a personal touch. Thank you Rachelle
December 3, 2012
Rated 4 out of 5 by Jlkenn This hotel has great staff
Checked into the Westin Hotel after a long day of work and traveling from Montreal. Milon & Cathie were eager to greet us in the Chart Room to serve us delicious nuts and take our order. They both went above and beyond to ensure we had everything we needed, even noticing we had used up almost all the mayo and ensured we had a replacement before we ran out. Milon was great to speak with and took interest in our lives which was a special experience for us.
We will definately stay here again next time and eat at the Chart Room.
December 12, 2013
Rated 4 out of 5 by jamesandsusanne OK stay - could have been better
As a Plat SPG member, travelling to the Westin harbour castle at off-peak season, I was expecting an upgrade to a nice, standard suite. The occ. rate was around 40%, if that given the low number of guests I noticed around the property, so there should have been plenty of suites available. When I checked in, I was told by a very friendly front desk staff member that a "very nice junior suite" was awaiting me. Well, that was not the case - what I ended up with was a deluxe room. Mind you, it was a nice room, but definitely not a suite.
February 8, 2012
Rated 5 out of 5 by GoHabsGo A Perfect Weekend
I stayed at this hotel when I came to Toronto to see a Maple Leafs vs Canadians Hockey Game. The location is perfect, very close to the Air Canada Centre. The facilities were amazing: Pool, sauna, exercise room etc. The hotel itself is great. This was definately the best weekend trip I have experienced. I will surely recommend this hotel to my friends and will certainly return again.
As a huge Montreal Canadians fan I was shocked but very pleased to come down to breakfast and find the Montreal team in the restaurant having breakfast.
February 15, 2012
Rated 4 out of 5 by Avacodo48 The Westin Harbour Castle more than met our needs
My Husband and I had booked a Theatre Night Package and had chosen the Westin Harbour Castle as our preferred hotel. We are seniors and like to eliminate as many challenges as we can. Staying at this hotel we were able to drive and safely have our car taking care of by valet parking, enjoy a delicious meal at the Toula, take a cab to the theatre and end the night having a night cap.
Room was clean and very comfortable and staff were most courteous. We will definitely choose this hotel again.
February 9, 2014
Rated 5 out of 5 by jlw1997 Great stay
Good hotel, nice room, would have liked 2 Queen beds instead of 2 Doubles. Entrance is a little awkward, maybe that was due to construction, but we didn't see the long ramp to drive up the first time. Valet was excellent. Pool was temporarily out of service, but we appreciated the complimentary wifi. You know you are at a good hotel if something isn't right and they offer to make it up to you in another way. Added family features like the lizard show in the lobby for the kids on Sunday was a nice extra bonus. Thank you, Great Stay.
February 19, 2013
Rated 5 out of 5 by jjl2003 Great hotel and kid friendly
We stayed at the hotel for one night before going to Centerville with our 3 year old. From the time we stept out of our car, the hotel staff was wonderful! They could not do enough to help us and ensure our stay was wonderful. We felt pampered the entire time. They even gave our son a earth friendly cup he could get filled with drink of his choice at any restaurant at the hotel. He loved it!We were able to check our baggage and leave our car while we went and enjoyed our day on the island! We would stay here again without question!
August 30, 2012
Rated 3 out of 5 by Blondie Great beds but rooms not sound proof
The hotel is a great hotel overall with great beds, clean rooms and great costumer service. My stay was for a conference and they did a great job in respect to the conference itself. However, my room was a king room that adjoined onto another room with guests I did not know. I could hear their TV word for word as I was trying to sleep and their voices talking. I do not believe that the guests themselves were being overly loud, but the sound proofing in my room was next to none. Although the beds were 'heavenly' but sleep was not.
January 27, 2013
Rated 4 out of 5 by queenie24 pleasant getaway
We like Harbour Castle alot. Had to switch rooms (a noisy neighbour) and this happened easily. The bed was a hard - we woke up often with numb arms. We ate at the lounge. Good drinks list! Irish Stew for St Paddy's - not a stew but a bunch of cooked stuff mixed together: boiled whole potatoes, steamed carrots, peas in a white gravy, very stringy meat. Sad effort! Beautiful view to wake up to.
March 17, 2014
Rated 5 out of 5 by BK77 Great view, Great Staff = Great weekend
On arrival we were welcomed promptly by a great young man named David who registered us quickly and even made our 6 year old's day by offering a room with a view of the lake and a free movie! The view was great and the bed very comfortable. The pool was great with a view during the day from the fifth floor of the harbour and at night I was able to watch the Leafs win from the pool side tv.
On check out all the staff were very attentive and very interactive with our son including the baggage and valet.
January 21, 2014
Rated 5 out of 5 by Raine I didnt want to leave
I was booked to stay at the Westin for a night for a work gala - I ended up staying an extra night because of the great service, the comfortable rooms and the easy access to the downtown core.
When I was leaving my director called and asked for some copies of the program from the night before. All I did was ask at the front desk to see if I can go back to the room and look around and before I knew it, the front desk clerk called the room planner and they came down and found out what I was looking for and went searching for me!
November 21, 2011
Rated 1 out of 5 by conferenceguest200 Yearly Conference Stay
Every year I attend a conference at this hotel and it is tired and grungy. They may not be able to replace worn carpet and mouldings etc but the towels had strings hanging from them, the bathrooms were not as clean as one should expect upon arrival, the chrome was grungy, mirror spotted, dust on the counter etc, these things ARE fixable and yet not done. I wish the planners would find a new venue for their two day event as food served for breakfast / lunch is sub par as it is in their main floor restaurant. The location is good, close to major venues and the subway, the bed is comfy. The internet is lousy and expensive as is their drinks/coffee etc in the lounge and coffee bar on the main lobby area. if given a choice I would NOT stay here for the price they charge per night.
January 2, 2014