Rated 2 out of 5 by Bookworm Amazing people but horrible bed
Chose this hotel after comparing quite a few hotels online (some of which I've stayed at before) and unfortunately was not super happy with the way things worked out. I would love to give the hotel an amazing rating because the staff was genuinely really friendly and helpful which is so rare, but after sleeping on the bed and waking up in so much pain from how hard the mattress was I literally had to go buy Advil as soon as I checked out. The street noise was also mind-boggling, I used to live downtown so I'm not a stranger to Friday night noise but there were so many sirens blaring as I tried to fall asleep it was almost comical. I chose the hotel in part because I needed to get a bunch of work done and the staff was great in accomidating my request for a desk by the window, but the chair was terrible and I had to use a bunch of pillows from the bed to make it functional. The room was super clean though and the kitchenette and bathroom were lovely (although no heated floors as one reviewer had mentioned). But seeing as I was there to get a good nights rest away from my young kids it was very disappointing to wake up feeling worse than when I went to sleep. Isn't Westin supposed to be known for their Heavenly Bed? It would also be nice to have a "spare blanket" in the room as there has been in most hotels I've stayed in. By the time you realize you need one you're already in bed.
February 23, 2014
Rated 5 out of 5 by ECM1964 Very comfortable Beds
Excellent stay - would recommend the hotel to anyone.
October 22, 2012
Rated 4 out of 5 by Hockey Hockey Night
great hockey game! canucks over predators!
March 17, 2013
Rated 5 out of 5 by Oscar27 This hotel has it all
Location, room and staff were excellent.
May 28, 2012
Rated 5 out of 5 by ecogirl good service
The staff is very helpful and friendly.
January 30, 2013
Rated 5 out of 5 by Alfonso Great service from staff
Polite, kindness and excellent service
May 13, 2013
Rated 5 out of 5 by Edgar Great location in downtown Vancouver
Staff extremely helpful and friendly.
March 5, 2013
Rated 2 out of 5 by HighRate HighRate
Hotel did not meet my expectation.
March 6, 2013
Rated 2 out of 5 by Mantap Bad impression at check in
The check in staff needs training
July 15, 2013
Rated 5 out of 5 by Joey Great hotel
Great location and helpful staff
June 9, 2013
Rated 5 out of 5 by BiggerE Nice to be back at the Westin Grand
Perfect stay in every regard.
June 2, 2013
Rated 5 out of 5 by Janny Convenient
Love,Love,Love this hotel!
March 20, 2013
Rated 3 out of 5 by shirokuma Location is nice
The room had a funky smell to it so I cracked the windows open as far as they would go but it wouldn't go away. I called the gentleman at the front desk to ask for a room change. When I went down to retrieve the new room key, there was a difficult customer ahead of me and I waited a good 15 minutes (there was more more person behind me). Finally I interrupted and asked "Could I just pick up my new key?" and 3 seconds later I was on my way. He knew I was waiting and I guess he wasn't a multi-tasker but I wish he would have at least acknowledged me while dealing with the person before me, that way I could have gotten my key a whole lot quicker.
I liked that there was a kitchenette in the the room although it dawned on me that that might have been the culprit for the odor.
At breakfast I was happy to see that the restaurant had natural yogurt (not organic but still without the sweeteners, gelatin, etc).
Overall, I enjoyed my stay but even in the second room, there was a certain stuffy atmosphere/smell (but nothing like the first room). Perhaps some more/better air freshener or venting might help?
I wasn't acknowledged as a premium customer at check in. Also, I wish the hotel would participate in the Make A Green Choice program as declined housekeeping throughout my stay.
August 30, 2013