Rated 5 out of 5 by Clarkb A beautiful place to stay.
I was very pleased with my stay at this hotel. The rooms were nice and clean and comfortable, Beds sleep great. The hotel is across the river but they provide transportation to the Riverfront for dining and shopping. There are no complaints on this property, The scenery is beautiful.
May 24, 2014
Rated 3 out of 5 by dsiewert Usually Great but not this time
I recently booked a last minute reservation for a one night stay. Checked in and was given room number. Went to room but do not disturb sign was on. Thought it was strange but knocked and opened the door to find someone else in room sleeping. The front desk clerk apologized profusely and promised to give me "a Bunch" of extra starwood points for the inconvience. Nothing ever showed up.
In addition to this issue, these rooms seem tired. The old gray Westin colors need to be updated.
April 16, 2014
Rated 5 out of 5 by titan2270 The Sraff
What a wonderful hotel experience. I only stay at 4 or 5 star hotels a few times a year, and the location and beds and rooms were great, but I want to particularly note that this stay was exemplary because of the staff and hospitality.
Pretty locations ( like this one) and nice beds and amenities are all well and good, but this Westin gets a huge 5 star for the hospitality and professionalism of the staff. Southern hospitality, smiles on faces, efforts to make people feel welcomed and so on. Just those small little things that take it up a notch.Management there must be excellent, as the staff from top to bottom was professional, confident, and accomodating without any sort of "stuffy" feel. Awesome job staff! I will come back because of you
April 12, 2013
Rated 5 out of 5 by Family8 Lovely for families
Everything about the Westin resort accommodated our family. The children could swim, play golf at the range or putting green, and ride the free ferry to the shore of Savannah. The resort was not crowded, so golf shop was able to spoil the children.
Our room has an incredible view, was spacious and super clean. Beds are delightful and staff was most welcoming to us.
We parked our own car, which kept costs down.
As SPG members, there were plenty of perks that we took advantage of. A great program all around.
I just wish breakfast was included.
August 20, 2012
Rated 5 out of 5 by JRD3 Front Desk Staff Was Amazing
I travel 3-4 days a week on business, so I get to see a wide range of service. From the very poor - to the exceptional. Exceptional was what I received from Aaron H. at the front desk. He greated me with a smile. Did an excellent job of explaining the properties - even tailoring some of the information to activities that he knew would interest us. When my wife and daughter arrived later and picked up their key, he greated them and remembered their interests from our earlier conversation. He is a true ambassador for your hotel and your brand.
June 3, 2013
Rated 5 out of 5 by Jack5 Great Hotel but
This is an excellent hotel - The best Westin I have stayed in. Great building and out door space; beautiful gardens and lawns; location on the river with great views; the ferry service to Savannah is convenient and fun. BUT the food is not great and the bar tenders are less than friendly or efficient. In fact one bar tender didn't know how to make any drinks except draft beer and could barely speak English. Looks like a failure of management to recruit and train staff. This being said I am looking forward to my next visit in a months time.
March 30, 2013
Rated 3 out of 5 by unhappy hotel guest Savannah
We had three separate experiences with staff that we not as expected:
1) Bar - we received a bill with additional drinks (yes we were with a group) that we did not order and the waiter blamed me for the wait staff not keeping up with who ordered which drinks...bar manager agreed that the attitude was improper but did nothing more
2) Requested coffee in the morning from express service...staff was disrespectful and informed my wife that she needed to order correctly...not a good thing to do with a guest who has not had coffee
3) Brunch...was told by staff that I didn't need a plate and took it away...was informed that shrimp and grits was only served in a glass bowl...all others in line before me had a plate
What happened to southern hospitality?
February 26, 2013
Rated 4 out of 5 by Mikey This hotel has extremely well maintained grounds
Nearly every expectation that I had prior to my visit was met. The food for the meetings was excellent with a very good variety of vegetarian entrees as well as those that included meat. I really appreciated the rectangular shower head in the rooms. Also, the view of huge freighters passing by in the River was quite entertaining. I have one minor suggestion, having the exercise room at the golf club made it inconvenient to use for me and others at the meetings I attended. If possible, locate a small workout area within the main building.
February 21, 2013
Rated 4 out of 5 by cbarnes Overall Good Experience
All staff was extremely pleasant and accommodating. Room service staff was especially friendly and efficient. Facility was lovely - very clean and well-kept. The only thing that wasn't great was the bed. It was not comfortable and my daughter and I both had a difficult time sleeping.
Our balcony room on the 15th floor was wonderful!!
Oh, and the spa was an excellent experience as well! My daughter and I each had a signature massage, the staff was wonderful, the facility was beautiful and the whole thing was fantastic!!
February 11, 2014
Rated 4 out of 5 by Bebbly123 Overall positive experience.
This is a well maintained property with excellent amenities, in terms of golf, exercise and spa.
The weak spots were in service. Our room was not cleaned on Christmas Day even though it was vacant most of the day. On our last night, we ordered room service and did not receive any dressing at all for our Caesar salad and our chicken wings, even though we were specific in our order. Even when we called to note the mistake, the dressings were never delivered. Even in the public areas, food service was spotty and slow. It was a holiday, so that offers more understanding for the missteps, but it doesn't excuse them fully.
The ferry service is great and the staff is friendly. Overall, it was an excellent place to spend the holiday with our family and friends.
December 27, 2012
Rated 5 out of 5 by marciken2 Honeymooners
My husband and I had reservations at the Westin Hotel 12/14 thru 12/16 and from the time we entered the property we were impressed. The staff was courteous and attentive. Ebony greeted us with a huge smile and hello. Check in was a breeze and we even received a bottle of champagne and chocolate covered strawberries.
We were upgraded to a room with a spectacular view overlooking the river. Our room was immaculate and we could not have asked for more. Our honeymoon weekend get a way was fabulous! We will definitely be returning.
December 19, 2012
Rated 4 out of 5 by Rocky2 Going to the dogs?
The resort was excellent in all respects with the exception of allowing pets in guest areas. On the elevator, in the lobby, and in rooms that future guests with pet allergies will occupy, dogs were allowed. "Pets Allowed" should be noted in promotions in order to be considered by future guests.
May 16, 2014
Rated 5 out of 5 by Sadie76 Love it !
This hotel was beautiful. The service was great from the minute we arrived , a pure sign of southern hospitality.
May 26, 2014
Rated 5 out of 5 by dee214 This was great hotel
This hotel was great location to river street. It also had all the amenities you would need. the rooms were clean and the beds were very comfortable. The food was good I was there for a conference.
May 22, 2014
Rated 4 out of 5 by CaptainC Luxury for pet owners
This is a great destination for those who like to travel with their small dogs. The hotel provided a comfy doggie bed and feeding station. Many restaurants in town and two in the hotel have seating outside so you can dine with your pet. Almost all of the stores in town are pet friendly. Many of the owners have their pets at work. Your dog is welcome on the free ferry that takes you to the shopping district. Only service dogs are allowed on the DOT shuttle but they are welcome on the bike taxis and horse drawn carriages.
December 24, 2013
Rated 3 out of 5 by Shortymg Room Not Up To Westin Standards
We were very disappointed in the room and felt it was not up to Westin Standards. The comforter on the bed was snagged and dirty at the bottom, when we pulled back the sheers to open up the windows and let light in there were popcorn kernels on the floor and the toilet seat in the bathroom was all beat up. After staying at the Westin on the Riverwalk in San Antonio this room was a total disappointment. We work very hard for our money and find this room nothing better than average and have much nicer rooms at cheaper hotels.
July 4, 2012
Rated 5 out of 5 by jroe64 service
when i checked out of your hotel i left behind my iPad. an expensive piece of electronics to forget. when i called in to inquire if it had been found i was put in touch with Tonie Johnson,
she took my number and went to look for the lost item. she called back quickly and professionally and took care of getting me my iPad back. i want to pass this story along to you that you have a great employee handling your risk management dept. she was great.
April 8, 2014
Rated 5 out of 5 by BamaBarb7 This hotel has it all
Although we were only at the Westin in Savannah for three nights, it more than met our needs. The restaurant Aqua Star was very good and boasted a gorgeous view of the river reflecting the city lights. Everyone on staff was friendly and professional, from the concierge to the restaurant servers. Even the televison in our room was top-notch. The Westin was the perfect place to return "home" to after a day of sightseeing, and the heated pool and hot tub were fabulous on a cool evening.
March 19, 2014
Rated 4 out of 5 by SWF55 Disappointed
I love this hotel and was disappointed that I was not given a room that I hoped for. I requested a river-side room and used two of my suite awards to get upgraded to a suite. They assigned me to a golf course view suite and I am not a golfer and could care less about looking out the window at a golf course. On my reservation I requested a river-side room. I had them to move me from a golf course view suite to a regular room on the river side. I hope that since I did not use my suite awards that they will be reimbursed.
April 9, 2013
Rated 5 out of 5 by flade62 Loved the hotel and the location
I stayed at this hotel, and was concerned about the location. No need for worry, as there is a ferry shuttle that runs approximately every 20 minutes to downtown Savannah. The staff was very helpful and courteous, especially the man at the bar and the woman who attends the pool area. (I'm sorry, but I forgot their names.) Our room was fantastic overlooking the river. The bed was comfy. We only stayed 2 nights, but I wish I had stayed longer.
April 14, 2014
Rated 5 out of 5 by OldSalt Great Resort Setting
Love Savannah. Always have. Now we have a new place to stay and dine. Spent five days at a conference, family on their own. Ferry across the river was great - car just sat in the garage. Aqua restaurant was comparable to the other fine restaurants we tried in downtown Savannah.
May 14, 2014
Rated 3 out of 5 by FirstTimer1113 First Timers Beware
This was my first stay at the Savannah Resort. The hotel staff was very professional and courteous. However, when checking in the clerk indicated I had a golf course view. When I presented to the room there was a brick wall with no view of the golf course. I was tried from the drive so I did not protest. I then ordered room service, a salad, and the lettuce on top was green and fresh. The lettuce on the bottom was not so fresh. The hotel apologized and credited my bill. As a first timer I expected better service.
November 16, 2013
Rated 5 out of 5 by Millhouse Nice location
Easy access to downtown Savanah.
May 25, 2014
Rated 3 out of 5 by Rusty Too many problems
*Restaurant: waitress hasseled, too long to wait for food. Confusion over tip! We paid twice for the tip.
*TV WAY too slow to change channels
*Coffee maker was filthy! Had to clean it.
*Bathroom: shower curtain VERY wrinkled.
Water sitting in the tub from previous shower. Light too low for makeup. Love mirror, counter and towels.
*View from balcony great!
*Late night dessert portion was terrible. Too small from Midnight Sun and WAY overpriced.
Hated paying for parking without a choice either way. Self or Valet.
May 2, 2013
Rated 5 out of 5 by LolaParis Great experience
I enjoyed my stay for the weekend: great location, beautiful setting, very comfortable room. Everything was clean and ready. I even got to check in earlier than 4pm. The only problem was that I wasn't notified that the electricity would be off for most of Sunday, with no power and no water; so it was not so good a surprise when I came back to my room for a quick rest before leaving to find out that I could not make use of the place properly. It looks like they had notices available at the front desk the day before but I did not have to go to the reception so I did not know. Also, when I checked out, the staff didn't even say goodbye or 'I hope you enjoyed your stay'. They were rather unfriendly. Apart from that, it was a great experience and I look forward to return here in the spring.
January 6, 2014
Rated 3 out of 5 by leecee99 Very Bad Experience
I waited all year to celebrate my New Years Eve at the Westin as this would have been the second year in a row. I had such a great time last year. This year the dinner service was horrible 2.5 hrs to be served. The staff explained there were only 4 servers. The party was a band in the space that should have held the seafood buffet. Where was the party in the Grand Ballroom? Where was the information that the ferry was not running on New Years Day? I can't imagine coming back if this is the new standard.
January 3, 2013
Rated 3 out of 5 by Shellmen New Years Eve Gala
Room Accomodations were excellent but the reason for my stay was to have a great New Years Eve experiance with my lady friend and that was very disapointing in that the dinner service was very bad as it took over 3 1/2 hours (8:30 reservation) to get just the 3 courses we ordered and never did get our complimtrey champane to bring in the New Year. At $90 per person the service part of the dining experiance was totally unacceptable. I have no complaint about the quality of the food which was excellent.
January 3, 2013
Rated 4 out of 5 by Katie57 Gone down hill a little
I have been staying at this hotel yearly since it opened. It seems to be going down hill a little. Half the outlets in my room didn't work. The biggest let down was the bar- they no longer make frozen drinks. It thas become a "bourbon Bar"...whatever that is. It seems strange that a resort hotel on the water could not serve a frozen margherita.
April 29, 2014
Rated 4 out of 5 by Phoenix108 Great location, need to review cigarette smoking
Located across the waterway, this location provides the best city view of Savannah - and water taxis run frequent enough that it is very convenient. The rooms matched the excellence Westin is known for, with one exception. The shower ventilation was allowing the odor from cigarette smoke to enter the room. I can't say whether it was from a lower floor or employees having a smoking area near the ventilation unit - what I do know is it nearly ruined my stay as I am highly sensitive to cigarette smoke.
November 16, 2012
Rated 3 out of 5 by Skestvold Almost there
There were three main things that I thought could be better. 1) there were far too many children for what I paid for. 2) the wifi was terrible, especially in lobby and at the pool. 3) the food and especially the staff at the Midnight Sun was atrocious! It literally took me 30mins to pay my bill, which was incorrect. 4) the hot tub was broken :/
April 28, 2014