Rated 3 out of 5 by RPotter Bathroom was a nightmare.
Upon my stay I took a shower once I arrived and when I was done I stepped out to a bathroom floor that was full of water. I was in a rush so I took some towels and threw them down to soak up the chaos and left. It seems as though I was placed in a wheelchair accessible shower when clearly the front desk personnel saw I didn't require that which was weird other than that room was nice. P.s. the drain was clogged up.
July 1, 2013
Rated 1 out of 5 by RWRTJ Staff & Restaurant/Room Service unsatisfactory
Room service was $60 for 2 small sandwiches. Both were only 1/4 full of meat, you could actually see through the meat on one and there were 3-4 very small pieces of chicken on the other. The air in the room was not properly cooling. At 62 degrees it was still uncomfortable. The shower head had extremely low pressure. The restaurant on the 2nd. floor acted as though that it was inconvient to them that we came in 30 minutes before closing. The rolls were hard as the table and burnt. They were more intested in tryng to close than to serve us. And again spending $40 for poor service. The bar/grill by the pool staff again acted as if we were an inconvience when we tried to order pizza and the oven was broken. Overall for the cost to stay at this Hotel and the quality of food/service was unsatisfactory at the least. I would not recommend this hotel for any furture conferences.
July 18, 2013
Rated 5 out of 5 by Tourist579 A Touch of Heaven
Just a wonderfully clean and elegant hotel to stay. Food is marvelous and the beds are like sleeping on a cloud! Great staff really helpful - actually never have to leave and would have a great vacation!!!
August 25, 2014
Rated 5 out of 5 by Jimmy78 Great Hotel
Someone should explain your room rate policy to me.I booked the room at a $209 rate and while confirming my reservation while in route to the hotel was quoted a rate of $159 and when I checked in and asked for that rate was told it was not available but could have a rate of $183.I took that rate with no explanation as to the reason for the multiple rates for the same room.Your explanation would be appreciated.
March 4, 2014
Rated 5 out of 5 by dani01 overall excellent - little issues
Booked the brunch though open table, my husband read something on the website that spg members would have something special at the table from the chief. When we asked about it no one knew what we were talking about and made us feel like stupid. Brought it to management’s attention and they sent up a small token to apologize.
Had to call to get our going green point’s added they never showed up on our spg account
May 31, 2013
Rated 4 out of 5 by JayBT Lackluster Facility
Took 1 hour to get into the room after 4pm when told 15 minutes because room was being inspected. But, took security nearly 3 hours to unlock safe that was locked by previous guest. So much for inspection excuse. Bathtub a tad moldy. Room otherwise acceptable. Nice lobby, good eats, decent pool and hot tub. Fitness facility and Spa at a different location than rooms. Smoking employees hanging around parking lot.
August 4, 2012
Rated 5 out of 5 by GatosRicos Beautiful setting and easy access
The hotel is beautifully situated across the river from Savannah's busy tourist area. Enjoyed the vista without being in the mix. Convenient complimentary ferry service took us across to the sites and restaurants when we wanted to join the mix.
August 19, 2014
Rated 3 out of 5 by Coolrunnings This hotel did not meet expectations
This place has a long way to go to compete with other top tier hotels. The duvet cover was dirty, the room was unmade on one day and there were no robes in the room. The spa was a real joke, forcing you to leave the hotel. The van was fine but it was not obvious reading the hotel literature that it was in a different location. The staff was nice and accommodating but you had to request everything (robes etc.)
March 7, 2013
Rated 5 out of 5 by matthew always a great experience
The Westin in Savannah is a great spot to unwind, visit this historic town and just relax. Perfectly situated just across from the old warehouse district (now a shopping and eating mecca), the Westin is just far enough away to have a view and just close enough by free water taxi to be uber convenient. The rooms are excellent and the staff is super friendly. We come here each time we seek a romantic get-a-way.
December 6, 2011
Rated 5 out of 5 by Merion01 Outstanding hotel in all respects.
This hotel has a beautiful location overlooking Savannah, an excellent golf course, very comfortable rooms (the new shower heads make you want to stay under them all day) and personnel, from check-in on, throughout your stay, make you feel very welcome both in their words/attitude towars the guest and in their responses to any requests, even those they anticipate, but you haven't made. Can't wait to return.
April 25, 2013
Rated 4 out of 5 by priss Dust
Overall my stay was good. However I was not impressed with my room, in particular the room was not as fresh as I would have preferred. also there was considerable dust behind the beside table and therefore had a negative impact on my allergies. the dust was visible which is cause for concern. this would suggest the need for closer inspections or regular schedule for cleaning behind the nightstand. Thanks
October 25, 2013
Rated 5 out of 5 by MJS059 Getting used to excellent
Stayed here several times for business in the area. Property is always in great shape. Staff is helpful and courteous. One of the nicer Westins I visit regularly and I stay at a lot of Westins so that is saying something
August 20, 2014
Rated 5 out of 5 by JBSB Extremely accomodating...
We stayed during Christmas when the hotel was at full capacitty. I wanted to give recognition to Collin (rooms manager, I believe) for his outstanding treatment during our stay. A leak in our shower flooded the room. It was Xmas Eve & we had lost 1/2 the day dealing with the mess. He upgraded us to an amazing suite and consistently checked with us to ensure we were happy. Thank you for everything Collin!
January 20, 2013
Rated 4 out of 5 by Kennadre Perfect Place to Have a Wedding with out of town guests
We just had our wedding at the Golf Club at the Westin Savannah Harbor and it was Amazing! The staff went above and beyond to make sure that each guest had an enjoyable experiece. Also, I can not say enough about the wedding coordinator Sarah at the Westin. She went above and way way beyond in each planning stage of our wedding to make sure that we had a memorable wedding weekend even with the rain :).
May 7, 2013
Rated 4 out of 5 by leo95 Food ?
We were very happy with the room and everyone on staff was polite and helpful. Unfortunately the restaurant Aqua Star was under construction so getting a decent meal wasn't easy. We ate in the lounge the 1st night which was very good. Gregory was very accommodating and the drinks were on the money. But the following night we weren't so lucky. No food being served there that night and we won't talk about the drinks. We ate at the buffet for breakfast the next morning but found empty serving trays and only 6 dishes on the rack of which 3 had food stuck to the bottoms. I understand this was a makeshift dining room, but the dishwasher should be doing a better job. I did order room service one evening and that was ok. All in all this is a beautiful resort with a great view, and spectacular gardens in the rear. Hopefully when the renovation is done on the restaurant things will be better.
March 30, 2013
Rated 3 out of 5 by Sunshine Unexpected Experience
I arrived after a long drive, I could not enter my room, bellman arrived with luggage shortly after me and opened the door to a room that was occupied, we went downstairs together, the wrong room number was written on my key card, it was blown off, however shortly after, the young man who assisted me brought me a complimentary dinner card and apologized. I went to go to work and spent the next two hour
April 22, 2013
Rated 5 out of 5 by DT83 LOVE LOVE LOVE THIS RESORT
This was our second stay at this resort. We love it there. Out on the balcony, you can see the history of River Street right across from you. It's an amazing view. The ferry is a convenient way to get back and forth across the river without having to drive. We love this hotel because we are away from all of the traffic, tourists, and commotion, but yet it's still accessible if we want to venture over.
October 17, 2012
Rated 5 out of 5 by Daorlando Great Property - Great Location - Great Golf Course
When visiting Savannah you will not find a nicer full service resort property then the Westin Savannah Harbor, The location makes it a quick ferry ride to River Street with shopping and artwork. The Golf Course is fantastic and when hosting the Legends tournment they will make you feel welcome and at home. The Staff, Food and beverage, Amenities and Golf Course makes this the place to be. Thanks Guys
April 28, 2013
Rated 4 out of 5 by Dawgs very nice
A very nice place...but very dissapointed with the check in process,,,,check in is at 4:00.....we arrived at four and rooms were not ready for 40 minutes.....we had a wedding there at 6:00....so we were really pushed for time....not to mention there were several people having to sit in the lobby with their luggage for that long....thought we were going to have to dress in the restrooms down stairs..
October 24, 2012
Rated 1 out of 5 by Brandon10 Awful
Service at the Westin Savannah is awful! Avoid this place SPG member.
September 2, 2014
Rated 5 out of 5 by Mel1026 Love this hotel
I loved almost everything about this hotel. The only thing that was bad was that there was a 7 foot wall outside of our window, so we had a view of a wall. I asked when we checked out if our rate was based on that, and was told that it wasn't, we just got the available room at check in. Quite disappointed in that we could have been in another room for the same rate and we could have seen downtown.
November 11, 2013
Rated 5 out of 5 by Crys84 Amazing hotel
This hotel was amazing, my husband and I stayed for 2 nights and loved it. The staff was very friendly and helpful. Cassandra at the front desk was awesome, she gave us some insight on things to see and also recommend a great BBQ place. The rooms are very nice and the bed is so comfortable, especially after a long day of walking. We will definitely be staying here again when we return to savannah.
March 5, 2013
Rated 4 out of 5 by Greta223 Great views!
Night views (river side) are fantastic! The rooms are warm and cozy. Great place to relax! I love taking the ferry and having everything in walking distance!!
August 25, 2014
Rated 5 out of 5 by BT57 Nice location
At first glance, I was a little concerned about the location of the hotel as it was across the river from the downtown area but, after settling in, I found the tranquility of being located by the beautiful golf course and the patio by the river very relaxing. A nice break from a day full of activity in downtown Savannah. I highly recommend this hotel. Very clean, nothing broken, very confortable!
September 17, 2012
Rated 5 out of 5 by Bratch Great setting and service
Enjoyed stay, great setting with town just a ferry across river. Had a few minor issues with room and David promptly fixed them all. Another member of their team who waited patio side on us was Tracy. She was very attentive, served us promptly and had a great personality. This is a great place to get away with your wife, family, or company for a conference or trade show.
June 8, 2014
Rated 5 out of 5 by KingCourt88 Love this hotel!
It was everything that I could imagine. I really enjoyed my stay at the Westin in Savannah, GA. Looking forward to staying there again really soon.
August 26, 2014
Rated 2 out of 5 by DissatisfiedTraveler Disappointed with accommodation and experience.
Decided to stay one night to check out the town. The moment i checked in and started inquiring about transportation and rental car, the front desk agent didn't know the answer about the rental car, transportation to the airport and taxi cab ride to the downtown area, Except she referred me to the concierge person and/or the valet person. Thought that was odd that she didn't know answer. Then after the check out, I checked out at exactly 12 noon and thirty minutes later I went back to the front desk to tell them that I left my charger. I was able to go back to the room and to my surprise the charger wasn't there. Though the room wasn't clean yet and the gratuity was also missing. I informed the front desk agent that it was odd that the gratuity and charger were missing but yet the room was not clean yet. In conclusion, the charger was never found and I felt like they didn't really care about the issue. Probably not going to stay in this Westin again.
July 9, 2014
Rated 4 out of 5 by Reviewer101 Best place to stay in Savannah, GA!
My wife and I stayed at the resort for 4 days - given the location and facilities _ I think it is the best hotel to stay in when you are visiting historic town of Savannah, GA. The front staff and the concierge were extremely helpful - the only downside was the cleaning staff - did not clean the room well and did not replenish the daily supplies. They have Starbucks in the room - great plus!
December 17, 2012
Rated 3 out of 5 by BusinessNPleasure Some issues
Nice and somewhat secluded hotel. I loved the view.
The two issues for us were: 1) If it were a pet friendly hotel, we would have enjoyed some kind of acknowledgement like a pet toy or treat -- thats always a nice touch
2) There was a fire alarm in the middle of the night. Obviously not the hotel's fault but felt they could have extended a discount for future stay due to this inconvenience.
November 18, 2013
Rated 3 out of 5 by Sammie1 Front desk VERY accommadating.
We noticed several areas that needed to be paid attention too. Example...shower curtain rings all unattached, small refrig was dirty and looked like it had been beaten up, spa shower had broken tile, no light in the closet,cigarette butts and garbage in parking area. We were very pleased with the people working there and the food was good. The Westin just needs to pay attention to detail.
February 3, 2014