The Westin Poinsett, Greenville

  • 120 South Main Street
  • Greenville,
  • South Carolina
  • 29601
  • United States
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Rated 4.3 out of 5 by 327 reviewers.
Rated 5 out of 5 by The hotel and staff Absolutely great stay From the time of check in until we checked out . The entire staff was fantastic. Everyone should check you out. December 16, 2013
Rated 4 out of 5 by Staff was great. Stayed there for 8 days while looking the Greenville area over for relocation and we totally pleased with the Hotel and Staff. February 9, 2014
Rated 5 out of 5 by Wonderful stay Beautiful view of downtown. Very comfortable bed. Outstanding brunch. Fantastic location. Friendly staff. In love with this hotel!! January 3, 2013
Rated 5 out of 5 by Great location great service This is a Great Hotel! Outstanding rooms, service, food & drink! The location is perfect for exploring Greenville. We'll be back! July 7, 2013
Rated 5 out of 5 by Great downtown atmosphere The hotel is a charming southern belle with alot of history. Shops and restaurants are all within a short walk from the hotel. March 23, 2013
Rated 5 out of 5 by Very nice! First time at the Westin Poinsett and it will not be the last. The room was perfect and the staff was very accommodating. December 5, 2012
Rated 5 out of 5 by Westin Poinsett Great historic hotel. Fantastic staff, centrally located near great restaurants and shops. March 29, 2014
Rated 5 out of 5 by Wow Great staff. Wonderful bed. Clean will stay many time in the future. Staff goes over and above. Best place in Greenville December 4, 2012
Rated 5 out of 5 by great greenville hotel love this hotel- very cozy but elegant atmosphere. only thing missing is a frige and microwave which would be a plus April 2, 2013
Rated 5 out of 5 by Downtown Gem Always a great experience at the Westin Poinsette. Beautiful hotel with an excellent staff and comfortable beds!!! February 22, 2013
Rated 5 out of 5 by Bring your own clock Moved the clock and disconnected it. Could not figure out how to reset the time. GIve us a simple clock, please. December 9, 2012
Rated 5 out of 5 by More than we expected. We had a wonderful stay. Fireworks were right out our window. Preferred floor is a great way to stay. July 7, 2013
Rated 5 out of 5 by The hotel was very nice and relaxing. The hotel was very nice and the staff was very friendly and helpful. It was a very relaxing stay. June 27, 2013
Rated 5 out of 5 by Great location This hotel is in a great location! The service was excellent. Nice lounge with terrific pianist! July 14, 2013
Rated 2 out of 5 by Poorly Managed This hotel is poorly managed, from the valet service, to the Sunday morning breakfast buffet. October 28, 2013
Rated 5 out of 5 by hotel has great location great location. very clean and beautiful city walking distance to park, shopping and dinning. May 7, 2013
Rated 2 out of 5 by Disappointed in attempted resolution of issue. The location is ideal - the best spot available in Greenville. It is central to all the must see/do attractions near by. The hotel itself is nicely appointed, however we had an issue that made the overnight stay uncomfortable. When we arrived our room's temperature was 80 degrees. We set the thermostat to 69 to cool off and left for the evening. When we returned the temp was still 80 degrees and stuffy. The AC was not functional, only hot air would come from the vent. We called the front desk for help. A representative came up and had no luck fixing the issue. The offered solution was "I can bring you a fan and we can open the window". As you know, hotel windows only open an inch or two so the fan did little to solve the heat issue. The evening was uncomfortable for sleeping. I asked the front desk for relief on the bill or a voucher for a future stay since this visit was unsatisfactory. They would not do that, and offered only to discount the stay $40. There are other hotels nearby and I guess for future stays I will try them instead since the Westin was not interested in trying to do more to win us back. Sad really - everything there points to be option, except for the response to the issue. December 1, 2013
Rated 4 out of 5 by the rooms need cleaning the hotel is too old need to restore. has good location. is too expensive for being old March 18, 2013
Rated 5 out of 5 by I had an incredible stay. The location was perfect, the staff was amazing, the hotel was exactly what I wanted. November 18, 2012
Rated 4 out of 5 by Great Service Amy at Front Desk! Great Job in her Smile and in the way she greeted every customer! November 23, 2012
Rated 5 out of 5 by Excellent Hotel This is a very nice hotel, staff is very friendly and the rooms are very nice. May 8, 2013
Rated 5 out of 5 by Staff attentiveness exceptional Front desk staff was top shelf on alkl shifts. ONe of the finest I have seen. May 15, 2012
Rated 2 out of 5 by GGrass1 The room smelled like cigarette smoke. The street down below was very noisy. August 20, 2012
Rated 5 out of 5 by Staff is excellent Staff was friendly and very helpful. The room was clean and comfortable. February 19, 2013
Rated 4 out of 5 by Grand exterior, best location in town, rooms need work The hotel boasts a grand exterior that sets an expectation for the public areas and rooms, that isn't quite delivered. The room decor particularly disappoints, being drab American 1970s standard, with motel-like bathrooms. The standard room allocated was VERY expensive for a Saturday night stay. As a Platinum, I have to expect not to be upgraded when hotels are full, but to be pre-allocated a standard room on floor 4 (out of 11) when I specifically requested "Best view" was disappointing. (Perhaps there are no standard rooms higher up?) Despite having a reservation for two adults, the allocated room was clearly intended for one person, having just one bathrobe, one complimentary bottle of water and 1 turndown chocolate. Front desk indicated that late check-out was subject to availability for Platinums, so I presume this is one of the hotels registered with SPG as being a conference centre or resort hotel. (I don't have the list to hand, so can't check.) The check-in agent stated that the Platinum amenity as points would be just 250 rather than the 500 that I am used to at Westins. Is this a change in the SPG programme? I took the breakfast benefit, so did not find out if this was merely a mistake. Breakfast exceeded expectations. Platinums get the full buffet, and I found the choice and quality of food (as a vegetarian) to be excellent. May 18, 2014
Rated 5 out of 5 by Are you kidding me? This place exists in Greenville? What a Gem! Can't beat the location, accomodations and staff. February 22, 2014
Rated 5 out of 5 by Great place One of the most comfortable and convenient places, ever. thanks, December 19, 2012
Rated 5 out of 5 by The hotel had great location. The hotel was gorgeous. It had great locations and features. September 16, 2013
Rated 4 out of 5 by Good Hotel, Quaint Hotel Overall a nice hotel with good food and classic facilities. February 25, 2013
Rated 2 out of 5 by POOR CLEANING POOR CLEANING BUT PLEASANT EMPLOYEES. GREAT FOR MEETINGS November 3, 2013
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