The Westin Poinsett, Greenville

  • 120 South Main Street
  • Greenville,
  • Carolina del Sur
  • 29601
  • Estados Unidos
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Rated 4.3 out of 5 by 323 reviewers.
Rated 5 out of 5 by Wonderful stay Beautiful view of downtown. Very comfortable bed. Outstanding brunch. Fantastic location. Friendly staff. In love with this hotel!! January 3, 2013
Rated 5 out of 5 by Great location great service This is a Great Hotel! Outstanding rooms, service, food & drink! The location is perfect for exploring Greenville. We'll be back! July 7, 2013
Rated 5 out of 5 by Great downtown atmosphere The hotel is a charming southern belle with alot of history. Shops and restaurants are all within a short walk from the hotel. March 23, 2013
Rated 5 out of 5 by Very nice! First time at the Westin Poinsett and it will not be the last. The room was perfect and the staff was very accommodating. December 5, 2012
Rated 5 out of 5 by Wow Great staff. Wonderful bed. Clean will stay many time in the future. Staff goes over and above. Best place in Greenville December 4, 2012
Rated 5 out of 5 by great greenville hotel love this hotel- very cozy but elegant atmosphere. only thing missing is a frige and microwave which would be a plus April 2, 2013
Rated 5 out of 5 by Downtown Gem Always a great experience at the Westin Poinsette. Beautiful hotel with an excellent staff and comfortable beds!!! February 22, 2013
Rated 5 out of 5 by Bring your own clock Moved the clock and disconnected it. Could not figure out how to reset the time. GIve us a simple clock, please. December 9, 2012
Rated 5 out of 5 by Are you kidding me? This place exists in Greenville? What a Gem! Can't beat the location, accomodations and staff. February 22, 2014
Rated 5 out of 5 by More than we expected. We had a wonderful stay. Fireworks were right out our window. Preferred floor is a great way to stay. July 7, 2013
Rated 5 out of 5 by The hotel was very nice and relaxing. The hotel was very nice and the staff was very friendly and helpful. It was a very relaxing stay. June 27, 2013
Rated 2 out of 5 by Poorly Managed This hotel is poorly managed, from the valet service, to the Sunday morning breakfast buffet. October 28, 2013
Rated 5 out of 5 by Great location This hotel is in a great location! The service was excellent. Nice lounge with terrific pianist! July 14, 2013
Rated 2 out of 5 by Disappointed in attempted resolution of issue. The location is ideal - the best spot available in Greenville. It is central to all the must see/do attractions near by. The hotel itself is nicely appointed, however we had an issue that made the overnight stay uncomfortable. When we arrived our room's temperature was 80 degrees. We set the thermostat to 69 to cool off and left for the evening. When we returned the temp was still 80 degrees and stuffy. The AC was not functional, only hot air would come from the vent. We called the front desk for help. A representative came up and had no luck fixing the issue. The offered solution was "I can bring you a fan and we can open the window". As you know, hotel windows only open an inch or two so the fan did little to solve the heat issue. The evening was uncomfortable for sleeping. I asked the front desk for relief on the bill or a voucher for a future stay since this visit was unsatisfactory. They would not do that, and offered only to discount the stay $40. There are other hotels nearby and I guess for future stays I will try them instead since the Westin was not interested in trying to do more to win us back. Sad really - everything there points to be option, except for the response to the issue. December 1, 2013
Rated 5 out of 5 by hotel has great location great location. very clean and beautiful city walking distance to park, shopping and dinning. May 7, 2013
Rated 4 out of 5 by the rooms need cleaning the hotel is too old need to restore. has good location. is too expensive for being old March 18, 2013
Rated 5 out of 5 by I had an incredible stay. The location was perfect, the staff was amazing, the hotel was exactly what I wanted. November 18, 2012
Rated 4 out of 5 by Great Service Amy at Front Desk! Great Job in her Smile and in the way she greeted every customer! November 23, 2012
Rated 5 out of 5 by Excellent Hotel This is a very nice hotel, staff is very friendly and the rooms are very nice. May 8, 2013
Rated 5 out of 5 by Excellent hotel Thanks for the great hospitality! February 10, 2014
Rated 5 out of 5 by Staff attentiveness exceptional Front desk staff was top shelf on alkl shifts. ONe of the finest I have seen. May 15, 2012
Rated 2 out of 5 by GGrass1 The room smelled like cigarette smoke. The street down below was very noisy. August 20, 2012
Rated 5 out of 5 by Staff is excellent Staff was friendly and very helpful. The room was clean and comfortable. February 19, 2013
Rated 5 out of 5 by Great place One of the most comfortable and convenient places, ever. thanks, December 19, 2012
Rated 5 out of 5 by The hotel had great location. The hotel was gorgeous. It had great locations and features. September 16, 2013
Rated 2 out of 5 by POOR CLEANING POOR CLEANING BUT PLEASANT EMPLOYEES. GREAT FOR MEETINGS November 3, 2013
Rated 4 out of 5 by Good Hotel, Quaint Hotel Overall a nice hotel with good food and classic facilities. February 25, 2013
Rated 5 out of 5 by Great Location hotel is great and right in the middle of all the action December 13, 2012
Rated 5 out of 5 by Great experience Great experience, comfortable room, fantastic location December 19, 2012
Rated 4 out of 5 by Wrong Reservation Date - OH NO So I travel quite a bit for work and I have never made a reservation for the wrong date. However, it happened during my stay at the Westin in Greenville, SC and happened the same time as the BMW Pro AM tourney. So when I checked in the receptionist told me it was the wrong date and she was very rude. Basically she just dismissed me as if I was a bother. Need less to say that was the worst experience I ever had at a Westin but it was very busy and I decided just to sit in the lobby and sulk and try and find a new hotel. BUT THEN the General Manager noticed I was upset and stopped and asked me how he could help. Let me remind you that celebraties and pro golfers are all around me at this point but he stopped for me. He proceeded to tell me ever y hotel is sold out due to the tournament but he would try and find a room for me. I also tried to find a room with no luck but due to his connections he found me a room at another hotel and saved the day for me. I was so appreciative of his help and it was nice to see someone go out of their way for a customer. I will always stay at this hotel anytime in Greenville, SC because you never know when you need someone on your side and I hope he has a great career at Westin. What a great employee! May 18, 2012
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