Rated 5 out of 5 by Sunshine28 Good nights sleep
I slept better in your bed than I do my own!
I was there for a convention for 7 days and whenever I needed anything the staff was polite, friendly and responsive. I would like to know if my 500 points were added to my account.
August 28, 2013
Rated 3 out of 5 by Deann this hotel needs renovation
Staff is really friendly and provided excellent service but the hotel is in bad need of a renovation. I got stuck on the elevator because the doors wouldn't open. I had to pry the doors open with my hands. (this happened 2x)
June 28, 2013
Rated 5 out of 5 by Ale64 Hotel has a very nice location in the city
We found the hotel staff and everything about the facility to be very accommodating. The food was very good . We especially appreciated the shuttle service provided for our transportation to and from places we needed to go.
June 27, 2013
Rated 5 out of 5 by Mike168 Met Expectations Again!!!
This is the second time I stayed here when traveling to Pittsburgh & once again, I received friendly welcome, clean room & great food at the restaurant. I brought a friend this time & I am sure you have gained a new guest.
October 22, 2013
Rated 4 out of 5 by Gasping nice hotel but hate the smokers outside the door
The hotel was great but I had to gasp everytime I came and went. The "smoking section" was right out the front door! I think this was supposed to be a 100% non-smoking hotel- put them out the back door if they must do it.
August 6, 2012
Rated 4 out of 5 by Gordo Downtown Pittsburgh
A great location, exceptional gym facilities, friendly and capable staff, and pet friendliness all get top marks. I travel frequently although it's my first visit to Pittsburgh and we're looking forward to out next stay.
September 6, 2012
Rated 1 out of 5 by rzayacaden horrible customer service
My husband and I came to the Westin for a nice, romantic weekend. We were greeted by a very rude receptionist. When I asked her about getting a couples massage, she laughed and told me that they did not offer that service and then referred us to the Verve (which I am glad she did because they were amazing). Then when we went to the pool where I inquired about the massages again. The staff then told me that they DID have a spa and they did do in-room couples massages! The rooms were filthy, dirty! There was garbage on the floor, sticky stuff running down the walls, dust everywhere, and I won't even get into how gross the bathroom was! Everyone that worked for the Westin was rude and not helpful whatsoever! I have never been treated so bad in my life! Then when we went to leave and the valet was returning our car, we got screamed at for not "running" fast enough to the car! Trust me, we could not get out of there fast enough! We will never be returning, we would rather stay at a cheap chain hotel than to stay at the Westin again! Extremely disappointing to say the least!
August 7, 2012
Rated 5 out of 5 by Mary3814 Location, Location, Location
The Westin is a modren, clean, freindly hotel. From check-in to check-out the time spent at the Westin was enjoyable. Large rooms, great views and good food both in the restaurant and the Westin convension center.
August 7, 2012
Rated 2 out of 5 by Maria52 Customer service is lacking
Encountered rude staff in both the cafe and fish market. made request for a refrigerator in our room, assured one was coming, but never was delivered. Restaurant didn't open until 7am. Very unpleasant experience.
January 21, 2013
Rated 4 out of 5 by tjl1 Hotel
We recently stayed at on of the other SPG Hotels and were not impressed with the room. The WESTIN beats that place hands down with cleanliness and comfort. Don't want to get out of that king bed in the morning!
August 1, 2012
Rated 4 out of 5 by EddieP A nice hotel to stay at
I had a very nice stay at the Westin in Pittsburgh. My only pet peeve was the room had an odor to it. Could not pin point what the odor was but it was a little unpleasant. Other wise, a very nice experience!!!
July 30, 2012
Rated 3 out of 5 by LaynieM It was ok
The beds were very comfortable. The bathroom was very clean. The only problem with the bathroom was the toilets ran all night and the bathtub did not have good drainage. Other than that everything was prefect.
October 29, 2012
Rated 5 out of 5 by 1goodserb Great location and very comfortable
The hotel is located with-in walking distance to all the venues and things to see in Pittsburgh. Room was spacious and staff was very accommodating .
April 28, 2014
Rated 1 out of 5 by dwc1011 WILL NEVER STAY AGAIN
Very disappointed in the Westin, the value for the price was absolutely horrible. I've stayed lower grade hotels that were way better. I will not stay at the hotel or any Starwood or Westin hotel ever again
December 9, 2013
Rated 3 out of 5 by David847 Promises, No Follow Through
I requested a Government Rate and was told it was not available. I asked for a note on letter head explaining that. I was told I would get an Email. Never got the Email.
Very disappointing. No follow through.
October 22, 2012
Rated 5 out of 5 by TCHiggins The Best Westin Ever
I travel about 45 weeks out of the year traveling to many cities. This is the BEST Westin I have ever stayed at overall and the BEST workout facility! I hope Westin uses this as a standard for the future.
December 4, 2013
Rated 3 out of 5 by Fed2436 I would give this hotel an "F" in nearly every category, especially customer service and professionalism.
I would not recommend this hotel for any reason. I was sorely disappointed in the unprofessional behavior of the night desk staff and their childish games rather than answer a simple question and help me. Never once did they ask me if I was a SPG. They asked me why I was in town, and the attitude and behavior deteriorated as soon as I said I was in town to support a friend competing in the Masters National Bodybuidling show at the Sheraton. I don't think the Americans With Disabilities would be very happy to get a call and/or letter regarding how unhelpful the night staff was to me, a partially vision impaired individual, when I could not properly read some of the hotel materials and called to request assistance. Then imagine my surprise at being put on hold for more than 5 minutes by Lindsay when I requested to speak with a manager. The night shift manager, Natalie?, was unresponsive, vague, and actually laughed at me (it sounded like she had her hand over her mouth to muffle the laughter). I went to the front desk in person and discovered they were standing right next to each other, so really no need to put me on hold. Rather than provide a professional response to my initial inquiry, I was met with insults, argument, and condescension.
I was upset when earlier in the evening (before 7) the young man at the front desk hung up on me when I called to ask about the shuttle service.
I was also disappointed with the moldy, wet carpet smell on my floor. I only hope I don't suffer lasting effects.
Additionally, I was highly offended that I was accosted in the elevator along with about 5 or more other guests by someone begging for money, then yelling obcenities at any guests who did not give her money. I was disappointed that no effort was made to accomodate any of my requests or answer my questions.
As a SPG, I expected much more professional behavior and hotel appearance. I also did not expect to be accosted by vagrants running amok through the hotel and threatening bodily harm. I have never been treated so shabbily nor had such a horrible stay in any Westin in any other city in the U.S. (I travel extensively). I feel like my entire trip was ruined by each and every disappointing experience caused entirely by this hotel, by either the shabby appearance and offensive smells (which varied by floor), the aggressive vagrant (from whom I actually feared a physical assault), and this Westin's unprofessional, rude, and insulting weekend night staff. I wish I could have saved myself the stress, insult, humiliation, and the significant $$$$ this trip cost me by just staying home. I will never stay in this hotel again. In fact, I would drive a considerable distance to avoid it even if it were the only available. I would cancel my trip if this were the hotel I had to stay in on my next visit to Pittsburgh.
July 25, 2014
Rated 5 out of 5 by LMMEEMJJM Really the best of the best
The staff at the Westin convention center in Pittsburgh is one of the best in the entire Starwood chain. They are responsive, pleasant, and anticipate every need. I enjoy my stay there each and every time.
February 13, 2013
Rated 2 out of 5 by PESB Used to be good
Too much cutting corners on services, quality. This is no longer an attractive place to stay. Reminds me of United Airlines.
May 8, 2014
Rated 4 out of 5 by Barb1255 This is a beautiful hotel
I feel the Westin is a beautiful hotel. The rooms are very clean, beds comfy, great shower, etc. My only complaint is the cost of parking at the Westin. I was shocked to pay $40.00 for a one night stay.
March 11, 2013
Rated 3 out of 5 by A2512 Sept 2012
Overall hotel was nice however our room felt very damp, the HVAC duct was filled with dust, should be kept clean so not to aggravate allergies and possibly that's what lead to the dampness in the room.
September 4, 2012
Rated 4 out of 5 by Barb70 rooms
Great hotel.One problem as part of the wedding guests, rooms(54) (12/28-12/30)
should have been on 2 floors. We were scattered and it made it difficult to be together.The hotel is beautiful otherwise.
January 2, 2013
Rated 5 out of 5 by boss0012 Couldn't be more pleased!
Cheerful staff, check-in was a breeze, easy walk to the ball parks, oh-so-comfy bed, quiet and peaceful, had a great view from our upper-level room. No complaints. Highly recommended place to stay.
September 23, 2013
Rated 5 out of 5 by MMJM The wonderful view.
The view from the window was great. The Pirates had a game three of the nights that we were there and we got to see their fire works. It was great.
The beds were great, I could have slept for days.
July 2, 2013
Rated 4 out of 5 by Manju Billing error
We were charged 2x for our one night. When I called they found it was true and said they would credit the card. Said it was because there were 2 peoples name on the reservation. Very inconvenient.
August 20, 2012
Rated 5 out of 5 by Jimbo Another excellent Westin hotel
This hotel has wonderful features which include the most comfortable room with the amenities that go with it. Particularly outstanding is the health club and the Penn City Grille and Fish Market.
February 25, 2013
Rated 5 out of 5 by Srquarry The place to stay when in Pittsburgh.
The Westin is my home away from home when I travel to Pittsburgh.
The rooms and the facilities are excellent.
The staff could not be more friendly and professional.
5 Stars across the board!
November 8, 2013
Rated 4 out of 5 by christim hotel was good BUT...
had 3 rooms reserved. called ahead at 2pm. all rooms are ready. get there 1 room ready. had to wait till 5pm to get the other rooms. they gaurentee 3pm check in. other than that, overall good.
August 17, 2012
Rated 5 out of 5 by vegeto nice place to stay
this place is nice, and the staff was very curtiuos. I liked pretty much everything about it. I do wish the exercise room would have been open longer is about all. I would stay there again.
September 17, 2013
Rated 4 out of 5 by Allen No allergy free rooms
When I asked for an allergy free the room, the staff de-feathered the room, but that was all. Other chains are replacing the heavily perfumed soap and shampoo with fragrance free products.
May 10, 2013