Rated 2 out of 5 by BeBop Price does not match quality/service
I was very disappointed. For the price charged, everything should have been stellar. I ordered room service - there was a delivery charge AND a service charge. Three out of four times I ordered food or beverages I was given the wrong thing. I selected the "green" option for the $5 card towards food or beverages - the first night I got the card but then had to argue with the waitress to be able to use it. The second night I didn't get it and had to ask at the desk. Not a good experience.
June 24, 2012
Rated 4 out of 5 by PBA14 Location was great, room soundproofing needs improvement
Room layout and heavenly bed were at the level I expect for a Westin - very good.
Upgrades are needed in the bathroom (seemed a little worn for a relatively new hotel).
I stayed on the 24th floor and the noise from the hallway late at night/early morning was ridiculous - woke me up from a dead sleep as I thought people were in my room. I was just glad that the floor wasn't heavily populated until the last night of my stay.
June 27, 2014
Rated 5 out of 5 by RyanPoulsen Great Experience
Every person I came in contact with was pleasant and so well mannered. I called the guest service line a bunch and the person on the other end was very friendly each time I called.
July 8, 2014
Rated 4 out of 5 by Dpaul84 In for a conference
I knew when I chose this hotel that it was the host hotel for the conference I attended. I knew it would be busy and probably fully booked. When I confirmed my reservation, I requested a room with 2 beds. That was not available at that time, but I was assured I would be able to get a roll away bed. On check-in, all roll aways were taken. I was put on a waiting list. I knew that we would not get one before we checked out due to the conference. My 14 year old son slept in the chair and ottoman. We were provided with linens for the chair. On check-in, the lobby was extremely loud. I could not hear the check-in staff. I would recommend adding some sound control in the lobby bar.
September 19, 2013
Rated 3 out of 5 by misterKlutz Not Impressed
When I got to the hotel, not once was I approached by anyone in valet. Once I finally almost walked thru the door, Valet attendant said may I have your keys. I said no due to the fact he never helped me with parking nor help with my bags. Then I after I said something to him, and then tried to end the conversation. He stood there and raise his voice and argued with me.. All this while I was on a business call..
June 27, 2014
Rated 2 out of 5 by AtlantaBrian regular visitor to Charlotte
I travel to Charlotte frequently for work, and I am routinely disappointed when I stay at this Westin. In the dozens of times I have stayed here, I have never once received a platinum room upgrade to anything other than a "high floor". And virtually every time I stay here, the staff and/or the hotel disappoints me in some way. Usually it is something small, but there is always a problem. The hotel itself is fine, but because of the service and lack of attention to detail, I find this to be one of the worst Westin's I've ever stayed at and always dread staying there. They are lucky that I am loyal to Starwood!
November 4, 2013
Rated 5 out of 5 by Upnorth067 Great experience at the Westin in Charlotte!
My family and I had a great time and experience visiting Charlotte while staying at the Westin. We were upgraded to a suite (loving being Platinum). I would highly recommend this hotel when visiting Charlotte.
July 6, 2014
Rated 5 out of 5 by kisabos Stunning hotel, amazing comfort
The hotel is unbelievably beautiful! It fits with the gorgeous city, which is so clean and nice to get around. The beds were the best part for me! Some hotels I have stayed at lately give you tiny throw pillows to sleep on, but this hotel had the most comfortable bed and big soft pillows!
Also, my flight came in very early and we got to the hotel right before 1pm. I was nervous that we would have to wait 2 hours to get to our room, but they had one ready for me! It was great.]
Close to the airport. Right in the center and next to the convention center (which is why I was there). Will definitely stay again!
November 18, 2013
Rated 5 out of 5 by Johnecon3 Pleasant Stay
I am a frequent business traveler, and it is always a great relief to check into a hotel that has 1) a quiet but effective climate control system, 2) friendly and efficient staff, and 3) a sufficient number of working elevators so that there is a minimal wait to use one. I would happily return to this Westin hotel any time. My only disappointment was in not getting a single king-sized bed. But unfortunately the standard for most hotels seems to be two beds to a room, which has always baffled me. Other than this, the accommodations were very good.
May 27, 2014
Rated 5 out of 5 by MeWV Only improvement
My only disappoint was that you do not have an airport shuttle. All else wonderful. Employees were "Johnny-on- the- spot", friendly, cordial and competent . Thanks for a good stay....
July 5, 2014
Rated 3 out of 5 by CarlS Great room, gouged on amenities
I loveed the room, it was clean and comfortable. That being said, there were few to no amenities and the F&B pricing was out of control. I paid for room service which included a delivery charge and service charge. Along with a tip and tax my cost of food was less then the other charges.
Also customer service was hit and miss.
My over all impression was that I felt no loyalty towards the brand. Although the room was good and service OK the brand did everything they could to squeeze every last penny out of me. When you get nickle and dimed like that, it doesn't leave you with a good feeling.
March 18, 2014
Rated 3 out of 5 by seasnoble Food & Beverage Disappointing
Breakfast service was nice, buffet food quality only average. Evening services consistently disappointing. Service in restaurant and lobby bar almost non existent. Food quality (salmon dinner, scallop dinner, ember burger) very disappointing. Macallan 12 scotch is overpriced at 29.00. Front desk understaffed at check in, but friendly and efficient. I selected the 'green' option for housekeeping so I can't provide any feedback.
September 20, 2012
Rated 4 out of 5 by Laura74 Nice front desk staff
The front desk staff were very friendly and helpful.
I was disappointed that there was no shower cap in the room, especially since the over-sized shower head sprays from above, instead of at an angle.
Otherwise, I found the bed to be very comfortable. I liked having a refrigerator in the room. The Ember lounge staff were less helpful. No one told us we needed to go to the bar to order drinks, causing a delay in getting served. Otherwise it was a lovely stay.
June 13, 2014
Rated 3 out of 5 by MJ68 Great location, apparently understaffed in the evenings
I brought my family along to Charlotte during a business trip. During checking at 7pm on a Thursday there was only one person checking guests in, during a very busy weekend (high school graduation, NASCAR race weekend, etc). That seemed to be the case every evening during the weekend. The result was long lines at the desk. Other than that, the vallet parking staff was courteous and responsive, as was the cleaning staff.
May 23, 2012
Rated 5 out of 5 by GMP13 Great Stay at The Westin Charlotte!
I was so impressed with the property itself as a whole - extremely clean, beautiful and extremely comfortable. The staff was extremely courteous, friendly and helpful with providing assistance when needed. I would HIGHLY recommend this property.
June 30, 2014
Rated 5 out of 5 by erinreviews Wonderful Place to Stay
I always love staying at this Westin, which is why I continue to come back every year when the convention is in town. The staff is wonderful and the rooms are always so clean and well cared for. The only criticism I have is that room service took longer to deliver on both occasions, but I'll chalk that up to packed hotel during a busy convention.
June 24, 2014
Rated 5 out of 5 by Stephie82 Great location
This Westin exceeded my expectations. I brought a group to this hotel--I received great feedback about the facility, service, and location. The hotel is within walking distance of restaurants to satisfy every cuisine and price point. The rooms and the views also made our stays extremely comfortable.
June 26, 2014
Rated 5 out of 5 by Truck Gracious, helpful staff
Comfortable, clean room, great shower, and staff went out of its way to make my stay more pleasant
July 2, 2014
Rated 3 out of 5 by TaraKiwi I liked it, but....
Extremely comfortable room and courteous staff throughout my stay. Was upgraded per my Platinum status, however getting anything done took an inordinate amount of time with lots of questions.....For example, my rate came with breakfast, but I was questioned and rechecked so many times (even though it was printed on my bill) that it would have been better to just pay separately. In addition, I was locked out of my room at 8.30am after going to the pool; the security staff was extremely nice, but it took a while to get back into the room (at least it seemed so while I was standing outside my room in a wet bathing suit). Lovely, comfortable room, but it requires a lot of hoop jumping to enjoy it.
June 3, 2013
Rated 5 out of 5 by Whitmore great hotel to stay at
Wonderful location to stay for a convention and you have great rooms and your help is friendly and informed.
July 1, 2014
Rated 4 out of 5 by Traveler Superior beds and workout/pool facilities
Easy location to interstate. Beds were very comfortable. Had the best lap pool and workout facility over any other hotel. Food very overpriced, but you can walk a few blocks for something more reasonable. Many other hotels offer free WIFI. Westin does not. Walls very thin and room next door actually kept me from sleeping at times. If the bed comfort and workout facilities are priority, Westin is a good choice and staff pleasant. Maybe it was inconsiderate neighbors, but overall, I rested better and ate at other hotels with much more reasonable restaurant prices. Again, the bed and workout facility were top notch, but I wasnt able to enjoy a good night's sleep while in the bed due to thin walls.
February 8, 2013
Rated 3 out of 5 by charlotte62014 Rooms beginning to show age
I have had better room experiences at this property before. The property is beginning to look worn and the room I stayed in should be pulled out of commission until the stains (red) on the carpet are addressed and the condition of the bath tub is addressed.
June 26, 2014
Rated 4 out of 5 by SoSo889 Great stay but...
This was the second visit to the hotel this year. We had a great stay but my husband alleriges started bothering him the first night.He took allergy medicine and he was able to sleep. The second night he wasnt so lucky. He left the room for a few minutes to get some fresh air and we heard a dog barking in a room near by. Thats when we determined that a dog must have been in our room prior to our visit as he is allegic to dog hair. I had a great experience but my husband didnt sleep well. We will stay at the hotel in the future, but we will ask for a room that didnt have dogs in the room.
November 4, 2013
Rated 5 out of 5 by Bren1945 Plush
Very comfortable and great staff at a good price. I am eager to return.
June 30, 2014
Rated 2 out of 5 by Anne49 Needs improvement
Lobby bar cramped and lousy service; CBS not received on room TV, despite other channels coming in; disturbed its a pet-friendly hotel, considering it's a convention center, d'town hotel in a corporate town; exposed wiring from ceiling fixture.
June 25, 2014
Rated 2 out of 5 by Roy00 Telephone
My Blackberry malfunctioned and I was not able to use it during my stay. My sister is expecting a baby so I had to keep in touch with my family. I was shocked to discover the cost for using the room telephone during my stay was $258.00. When I questioned the cost during my checkout, I was told "You should have read the price for using it" I had actually checked the guest book in the room and it mentioned nothing about the cost. After I complained, the manager took off $90.00. I was attending a conference and the cost of the room for my stay was almost the same price as the phone bill. Then there was the $18.00 per day parking fee which totaled $69.00. I have stayed at many Westin resorts over the years and this experience will have me seriously consider whether I will ever stay at another Westin again.
June 1, 2014
Rated 4 out of 5 by theroadlesstraveled whats that noise?
two issues- first i was on the side facing the convention center- there was an audible hum 24/7 from outside - i presume it was the cooling system of the convention center. Not terrible but irritating- much more noise than i would expect from a major hotel. Second- and this is not a new concern- I don't understand why i can get free internet in a mid price hotel, but pay for it in high end locations- Its even free in airports. Internet has turned into an expected staple- charging for it is like charging a separate fee for towels-
on the positive side- I love the 5 buck per night rebate if you will fro not having new towels daily.
Also had a small incident with a cleaning person- was going to ask her about getting more coffee but she was unavailable to comment - stating she didn't know anything as she rushed by- not a major point but again not expected at a hotel of your caliber.
June 14, 2014
Rated 2 out of 5 No Longer My " Go To" Hotel
I haven't had this bad an experience in a hotel in a long time. It was truly unbelieveable. From the valet who just stood by and watched while I struggled with my luggage, to the font desk clerk who gave me a long, nonsensical explanation of how money would be held in my accout because I was using a debit card. It was like I was putting the room on layaway?!? To the room service that got my order wrong 3 TIMES!!! To the room that reeked of cigarette smoke and had big stains all over the carpet. To the 4:30 pm housekeeping service. To the burned out bulbs in the lamps.. Never Again!
November 19, 2012
Rated 5 out of 5 by Ctkordes Best staff in difficult situations.....
During the snow storm over February 11-13, 2014, the Charlotte Westin and it's staff were fantastic. They worked hard to meet everyone's needs under a very stressful time. Many of the employees were having to spend the night in order to be able to be at work to meet the guests needs.
I befriended the manager, Leo Percopo, and told him how fantastic everything was. I had a party of 9 colleagues with me from NY, WI, MO, and OR. We all felt the same way.
I am a frequent traveller and stay at SPG at all times, unless there is no other option. This was a well handled situation.
February 15, 2014
Rated 5 out of 5 by JL55 confusion with "green" initiative
The Westin did a fabulous job for the AAMVA conference in August. Food was great...staff was very friendly, attentive, and professional. Great job! I encourage you to look at how your encourage guests to forgo "washing sheets daily." We had to work hard to get the request reversed when we realized that our towels and room would not be serviced AT ALL if we picked...no sheets washed. I would love to save the water and don't mind the same sheets for 2-4 days. It took way too much work to get housekeeping to reverse our original request. We had to call two more days to make sure we were on the "clean room" list. I am guessing that this will continue to cause confusion as you host all the Dems in a few weeks.
August 26, 2012