Rated 2 out of 5 by aTaylor dissapointed
I didnt feel the hotel was hitting the Westin mark in excellence. My hotel stay was 5 nights, my sheets were never changed and I know this because there were large tears in the sheets that remained there all week, the iron didnt work and was broken on top and the electrical outlet in the bathroom was broken. THis is not the standards i expect out of a Westin!
August 5, 2013
Rated 5 out of 5 by bluebird83 Exceptional Service
I had a wonderful experience at the Westin in Scottsdale. I was there for a work conference. I was most impressed with the entire staff. I've never had more people say hi while passing through the hallways and ask how I was doing and if they could help me with anything. I felt like they really cared. The food at the hotel restaurants was also amazing.
September 16, 2013
Rated 5 out of 5 by Cholo Mrs
Your staff was friendly and experience. The concierge, Catherine, was very knowledgeable and recommended a great restaurant for dinner for us and two friends and to share a year of experiences and celebrate both anniversaries and everyone's birthday. Angela the bar tender is great and very professional. She remembers your name & drink preference.
September 15, 2013
Rated 5 out of 5 by Eli23 Beautiful property!
I was amazed by the grounds. So well kept and beautiful. The outdoor fireplaces, library, fountains, everything was top notch. Having said that, the food was not up to par, the bathroom near my conference was constantly stinky and the small lighted mirror in my room didn't work. As great restaurants are close by, I would definitely return.
February 18, 2014
Rated 5 out of 5 by BandJ Heavenly experience
This hotel is everything we have come to expect while staying at a Westin. It then went beyond with the service and kindness of the personnel working there. Every single person greeted us with a smile and if we looked like we needed anything asked if they could help. I felt as though it was MY hotel. Thank you all very much for a very Kind stay.
May 29, 2013
Rated 5 out of 5 by SOPHSON scottsdale's best!!
this is great place to stay in scottsdale.it was my first visit to this hotel.i m most impressed with the entire staff from the cleaning people to the concierge each and every one worked hard to be helpful and were extremely glad to have me as a guest.the pools were wonderful.i suggest you make it easier to reach the internet for guest devices.
November 11, 2013
Rated 4 out of 5 by ctaylor7 Scottish flavor!
Nightly bagpipe presentation and a Whiskey library. What Scot could ask for anything more?
July 7, 2014
Rated 3 out of 5 by rick33 Great Expectations not met
I have stayed at the Kierland 3 times in the last 4 years and was very disappointed in my last visit on Nov. 3 - 6. It took 3 different visits from maintenance to fix the toilet. The shower head did not have a water flow. The accomodations and service was as expected but it seems the facilities are not as good as they have been in the past.
November 9, 2011
Rated 4 out of 5 by SpatialK Good for relaxing after Conference
NAPO 2014 was held at Westin Keirland in Scottsdale. The hotel was great fro relaxing after conference each day and had plenty of eating and drinking options.
Conference facilities were excellent.
Great shopping nearby with excellent shuttle service.
June 4, 2014
Rated 5 out of 5 by jaysport8 golf heaven
I booked a 5 night stay at the Westin Kierland with my fiancé and a few other friends to come and golf some of the best courses in the country and stay at an amazing resort. The resort exceeded my expectations in overall quality and the golf course rivaled some of the more well-known courses in the area, and did so with fantastic value.
June 10, 2013
Rated 4 out of 5 by Agalagrr Avoid Easter Weekend
We stayed the weekend last year and had a lovely time but its a complete zoo for Easter. This year we decided to just have brunch and attend the Easter activities. It was crowded last year but manageable. This year it was down right hectic and not enjoyable. People not staying at the hotel or having brunch crash the event. When we arrived the parking lot was already full.
We waited 30 minutes for our kids to jump in a bounce house and forget about a civilized egg hunt. I will not go back next year if the hotel continues to allow outside guests from attending. It's sad since the event would be enjoyable if not for the crowds.
If you plan on staying overnight prepare to get in line for the pool before it opens to get chairs because they are gone shortly after they open.
The brunch is fabulous! One of the best I've attended at Resorts.
Please do not ruin the Easter experience for everyone by allowing anyone to attend! Quality, not quantity Westin!
April 3, 2013
Rated 5 out of 5 by AJ1984 business meeting
This facility is phenomenal for a business meeting. Great location with all amenities for work and play. Greatb food and great restaurants close by, golf, pool, fitness and atmosphere are all great. Very relaxing and worthwhile trip. Meeting facilities great as well including comfortable chairs and room sizes.
April 14, 2014
Rated 4 out of 5 by davidc68 Great hotel... even with the double beds...
Loved the facilities, the food and the people... a great place for a conference. Very relaxing.
July 4, 2014
Rated 5 out of 5 by Wiley2 This hotel has great features but
Unfortunately when events or conventions are occurring when you are there as an individual it is difficult and time consuming to get service especially at their outdoor restuarant area . On two separate stays we had to leave before we were served and eat elsewhere . There appeared to be staff available but only to serve the group .
October 27, 2013
Rated 5 out of 5 by Trail1 Great property
This hotel is great for adults only as well as families. The lazy river is a fun to cool off in and the adult only pool is relaxing and quiet. The rooms were clean and well appointed. The restaurants and bar had great food and service. Although adjacent to the Kierland Commons shopping mall, there is no reason to leave the resort.
August 8, 2012
Rated 3 out of 5 by Uradia All this hotel cares about is my money
We had a pleasant stay last year and the staff really bent over backwards to ensure our complete satisfaction. We returned for another stay this year because of that reason but were disappointed. The staff treated us like second class guests even though we are Preferred members. It's unlikely we'll ever return for another stay.
August 19, 2013
Rated 4 out of 5 by Stephanie59 We had a great time.
The pool staff was wonderful to work with and so good to my grandkids while we were there. My only complaint is the hugh pillows. My husband and I had a tough night as the beds were very comfortable but all 6 of the pillows on our beds were hugh and would not pack down. How about making a couple pillows on the beds normal size?
July 21, 2013
Rated 5 out of 5 by staci23 Awesome!
We were not sure what to expect...seeing places on line and not having been there or know someone who stayed there. From the moment we drove into the Kierland to the moment we checked out...it was top notch. Clean rooms, beautiful views...awesome pool and lazy river...friendly and accomdating staff. We will definately be back!
April 4, 2012
Rated 5 out of 5 by STACYT01 Excellent Service and Product
I travel around the world and this place was great. The employees gave great customer service from the valet to the front desk, and to the housekeeping personnel. Everyone of the employees were nice and personable and willing to assist with any type of question. The rooms were clean and neat, and the bathrooms were very nice!
October 31, 2013
Rated 4 out of 5 by Maddness Beyond expectations
The Westin far exceeded my expectations. The property is expansive with plenty of restaurants from which to select. The amount of activities offered for children was amazing and the food truck Friday event was a blast. We very much enjoyed the evening light show and one of the waiters at the Rim bar was great. My only negative observation would be regarding the staff of the whiskey saloon bar downstairs. We visited Friday night and then went back Saturday evening with a large group of friends that were also guests of the hotel. Friday evening we sat in a waitress section and received not only poor service, but also eye rolling and disdain when we'd actually ask for anything. We thought Saturday we would just sit at the bar so as not to have the same experience as the previous night. To my surprise, however, the bartenders were just as unfriendly and annoyed to have business. Would NOT recommend going to this particular restaurant if you're looking for a pleasant staff. Opposite to this, the staff throughout the rest of the resort was extremely friendly and accommodating.
June 9, 2014
Rated 3 out of 5 by Holly92 Great Hotel - Unclean Carpet
The resort was great but we were in a suite and the carpet was disgustingly dirty. Our one year old's knees and feet were instantly black from crawling on the carpet. We had black on the bottom of our feet just from taking a few steps. So if you stay, check the carpet before you get unpacked and settled. The rest was great.
June 3, 2013
Rated 4 out of 5 by Peter84 Great Hotel But They Need Better Beds
The Hotel is great, but the beds are uncomfortable and if you have a suite, the A/C control is in the wrong room.
June 29, 2014
Rated 3 out of 5 by SRD21 Westin Kierland
Very disappointed in bell staff response time.
On average it took 20 - 30 minutes to respond.
July 1, 2014
Rated 4 out of 5 by Fred47 Food service
I had lunch one day at the golf course cafe. I don't know if they were understaffed that day or not, but the service was very slow and I even had to go back inside to try to settle my bill after I had finished with my lunch. The food was fine, but that day the service was in need of improvement.
April 14, 2014
Rated 3 out of 5 by Rydog Relaxing vacations await.
Lazy river is amazing. Staff was a little less courteous then I expected at a resort of this caliber. The pool an slide were a lot of fun for our four year old. Bartender by the pool and life guards were great. Life guards were very patient and friendly with our son. Excited to check out the Flowrider on our next visit.
August 23, 2012
Rated 5 out of 5 by Rferin Great room, one problem
I stayed at the hotel for six nights while attending a conference. The food was good and I enjoyed the bag piper at sunset. The only problem was that the sound proofing was poor, especially for a Westin. I could hear my next door neighbors (conversations, coughing and baby crying). Not conducive to a good nights sleep!
September 30, 2013
Rated 5 out of 5 by Ron74 This Hotel is a beautiful property.
This is the second time in 6 years I have stayed here. The rooms are very well maintained and very clean. The sevice is fantastic. The Spa services are excellent. and the food is outstanding. Will be back for Heavenly Beds and Baths and it will not be 6 years next time. Thank you for a wonderful Memorial Day week-end
May 30, 2013
Rated 5 out of 5 by Robt Excellent conference facility
Wonderful setting right on the golf course, spectacular view from the room, meeting rooms could be configured to meet a variety of occasions. Local shops and restreaurants were within easy walking distance with a shuttle available for those who needed some assistance. Food and service at the functions was excellent.
February 10, 2013
Rated 4 out of 5 by BTDestin great staff
stayed 2 nights in late December. Hotel was a bit quiet, but beautiful with holiday decorations and staff was great as always - from check-in, bellman, valet, concierge, gift shop, restaurant. Made us feel very welcome and attended to any request.
Rooms are clean but a little dated.
Otherwise a very nice property.
December 21, 2012
Rated 5 out of 5 by Fredmertz98 good stay
Room was very nice. Staff was helpful and prompt. I really liked the single button on the phone for all our needs. The person answering could answer all questions, make recommendations and provide services. I did not have to be connected to any other extension. I liked this and found it efficient for me. Thanks
December 30, 2013