Rated 5 out of 5 by momo18 Excellent service and great facilities
The hotel staff was very helpful and attentive. The facilities are beautiful. Overall a great experience.
The executive floor staff is one of the best I´ve encountered, however I would prefer the club to have a better view, as it is located on a 3rd floor, the view is not spectacular.
The rooms are great and the fitness club and the dressing place is amazing.
July 18, 2013
Rated 4 out of 5 by Mike Class, Comfort and Convenience
Internationally renowned Starwood Standards. Great ambiance, Modern Deco, swift and precise check in and check out experience. Rooms are great and well equipped. The most comfortable bed to crash in . Fascinating was the understanding of a flat screen TV. Most of them have terrible sound but this was great. Will definitely stay in this hotel again.
July 15, 2013
Rated 4 out of 5 by recool the hotel has a great location and services
I always happy to stay in Westin since Westin location always close to the Big Shopping Center. Like in Houston - TX- USA, Westin is located in the Galleria Mall and in Kuala Lumpur - Malaysia, Westin is located in front of Pavilion, one of the most prestigious mall in Malaysia. I also always happy to Westin's services to me as a guest.
July 14, 2013
Rated 5 out of 5 by Curly46 Overall the best place to stay in KL
Fabulous location, great facilities, welcoming staff that remembered us from our previous stay and go that extra way to make you feel special. A wonderful executive club, with great food and atmosphere. Once you've experienced the westin KL you won't stay anywhere else!
July 7, 2013
Rated 1 out of 5 by citihorn noisy neighbors
2 issues with this hotel
1) I booked a king size bed but only good 2 twin beds...with a door separating from another room.
2) i had neighbors that were loud at 2am in the morning. When I complained to front desk, they called them but that didn't do anything. The front desk didn't seem to care that I had a horrible night sleep.
July 3, 2013
Rated 4 out of 5 by SwissTraveller1234 Good Location, Good Room
Nice Room, nice breakfast, friendly staff, very competitive rate. To further improve I would switch the noisy and disturbing music on the floors off by latest 22.00. I called, but only after 23 it was silent. Whilst I stayed two weeks on same category/price one week the breakfast was included, one week not according to the associate checking in. Very strange as I figured out later it is always included in our rate.
July 2, 2013
Rated 3 out of 5 by Verified Reviewer Improvements needed!
- Friendly staff at front desk
- Clean room
- Very comfortable bed
- SPG Recognition
- Directions from car park to lobby misleading. Resulting in us using the staff elevator.
- No clear directions from front desk (place to verify parking ticket) to car park.
- No noise insulation in room, can clearly hear doors banging and people walking on hallway.
- Housekeeping staff to be aware of guest duration of stay and to improve on command of English.
June 26, 2013
Rated 4 out of 5 by 54fighting Recent June Stay
OVerall stay was pleasant. Heavenly beds are always great. My room 1912 temparature was very warm. Turning the aircon to full fan and coldest setting did not help. This did not help my trying to get early rest at night.
Also, housekeeping on the first day left behind a wet small towel - which was probably used to wipe down the shelves and what not. Houskeeping also did not clear out the coffee powder which was used to make coffee in the strainer pot on the first day.
Parking remains a pain and should be complimentary to guests who drive; rather than being charged RM8 per day. I parked there for 2.5 days and noticed that the car park was empty most of the time.
Front desk staff remains friendly and efficient.
June 24, 2013
Rated 4 out of 5 by Bunny7788 The wifi and breakfast and room service
The wifi in the room and lobby is very upsetting. It is slow and difficult connection. The connection is not consistent too and requires constant connection.
The breakfast spread lacks oriental food. Too much western and indian.
The room service after 11pm is limited.
June 24, 2013
Rated 4 out of 5 by JJNG Good Hotel But Over Capacity
Overall the hotel is good, comfortable, clean, staff are nice and friendly. I had stay this hotel for few times. For the last stay I discover one problem, there is the lobby of the hotel are consider small, and recently the guest are over crowded. So, it make the whole lobby looks very busy. Also, the lifts cannot handle all guest during peak hours, and you have to wait and wait. This is very bad experiences for me. the crowd at the lobby make me uncomfortable as I really do not like the staying environment are very noisy and not exclusive. Other than the lobby situation, other services, facilities and so on for this hotel are very good.
June 24, 2013
Rated 4 out of 5 by Rudy35 This hotel is well located within KL
Overall the hotel delivered in most areas, however, we had to wait for our room to be available and there was confusion as to where our luggage was located. These issues were resolved within half an hour and the staff were most apologetic.
June 22, 2013
Rated 2 out of 5 by KK168 Bad hotel reservation and long check in time
Reserved using corporate rate through email, received a reply after 3 days. After confirming credit card detail via email to secure the booking, no response after that. Have to call and made another booking because the first booking was not in the system. Arrived in the hotel, the longest waiting for check-in I have ever experienced, I don't know how the front office people trained in Westin KL. No other guest around so it is not a busy day.
June 20, 2013
Rated 2 out of 5 by Cheow This hotel has poor service and is poorly maintained
The door key/ cards did function well or were faulty, we hv to change the cards for more than 3 times during our stay!! It is really inconvenient as we have to go down to reception a few time to inform the staff and change the cards, the phone near the lift or common Area was not working ! This has disrupted my work and I was late for my appointment with my clients!
The hand shower is old and spoiled and we hv to request it to be changed!
June 19, 2013
Rated 3 out of 5 by joelsp Great location and room, service needs improvement
Booked 2 rooms for an overnight stay on the 15th. Checked in at 3:15 pm but was told that only one room is available, the other still needs cleaning which will take another 30 minutes. Stayed in one room with the kids and waited until 4:10 pm. Had to call guest services to check on the other room and was told that I will be called shortly and provided an update. Told them that I have a function to attend and need to prepare myself and leave by 5:30 pm. 4:45 pm, still did not get any call so had to call them again and was told that room should be ready shortly and that someone will call me again to provide an update. Got a call at 5:10 and was told that someone would be bringing up the key. 5:20 and the key has not been delivered yet so gave them a call to follow-up and was told that the person bringing the key had to entertain another guest, not sure how priorities are set when I had been following up so many times. FInally got my key around 5:25 and had to rush for my function, really frustrating...
June 16, 2013
Rated 1 out of 5 by Verified Reviewer Disappointment inWestin KL
I enjoy staying at Starwood properties - but this was a disappointment. From the moment I arrived in the lobby and waited, and waited, and waited to check in. The room itself was OK - but the service was disappointing when you are in the lobby, waiting for a pre-booked car - or even trying to find the breakfast area. Also disappointed with the breakfast...the food stations were scattered across a very large floor space and it literally took 10 minutes to asesmble breakfast - and then another 5 to get some coffee.
June 16, 2013
Rated 4 out of 5 by JOE687 Well located
The Staff were great(MR Zaly) & the rest of the team.
The room was well serviced.
However more verity in the club floor breakfast is requited.
June 15, 2013
Rated 4 out of 5 by Polok Great hotel for service and facilities except the laudry service
I really have great time in the hotel but one thing i feel bad is the laundry service. The laudry always not return as same day until i need to call them and only improved untił i complaint verbally to the staff supervisor at breakfast restaurant. Not just that, 1 st i found out ones of my shirt lost 1 button and i'm ok with that but after that i just find out that another shirt also damage but this time i lost my nautica logo at my shirt. This quit serious and look like ages shirt already. I can sent the picture if you want the prove. Unfortunately i only find out when. Reach home and when i want to reuse the shirt again. I don't have time to check all the return laundry on detail as i normally sent a lot. This need to improve as others service is very good and i really love to stay there. Hope this will never happen again.
June 13, 2013
Rated 4 out of 5 by Hwei82 Spacious Room
Good and Fast service during check in and check out, great location to shop around and a spacious room with comfortable bed.
June 12, 2013
Rated 5 out of 5 by Ronce Well service from FIVE SENSE
Well done from Mr.Yap in FIVE SENSE restaurant. Very kind and friendly. Excellent!
June 11, 2013
Rated 2 out of 5 by kevin00liew Frontline staff service need improvement
Frontline staff unfriendly and not helpful.
June 11, 2013
Rated 2 out of 5 by disappointed77 Not upto standards
Although i have stayed here multiple times, the front desk person whom i believe is new really lacked training. he asked me irrelevant questions and was not well mannered. My non-smoking room reaked of cigarette smell and was not cleaned porperly. My previous expereince was good but not this time. Its important that the hotel is consistent in their service and standards.
June 11, 2013
Rated 4 out of 5 by Kakers121 Fabulous location
the hotel was in the perfect location for us on Bitik butang and was close to all the things we needed The staff were fabulous the room very spacious. There were a few minor glitches during our stay but these were rectified immediately and nothing that I would ever complain about
I would highly recommend this hotel to any other travellers thank you for our stay it was great
June 11, 2013
Rated 5 out of 5 by Siew My kids enjoy this hotel
Westin KL is just across from Pavillion shopping center, my wife loves that; and the Living Room has a great breakfast spread, my kids love that. When they are happy, I am happy.
June 4, 2013
Rated 4 out of 5 by SingaporeFam Fantasic Stay with the Kids, but....
This is our 2nd time staying in Westin, after a great stay exactly a year earlier. Good location, opp Pavillion, very comfortable beds and good sized rooms as we got the Executive Club rooms. Loved the Executive Lounge benefits, especially there is no charge for the kids. However, as we were leaving, we were told that, there is a new policy to impose charges for each child. This may deter us from coming back, as that was one of the reason we chose Westin KL.
May 27, 2013
Rated 4 out of 5 by kpbarbee Great Location, Great Hotel
The Westing in KL has great restaurants, a very attentive and caring staff, nice rooms and great Executive Club with lots of natural light.
It's located in Bukit Bintang, which means Star Hill in Malay, and is the center of the city with great shopping and dining everywhere.
Would gladly stay again.
May 27, 2013
Rated 4 out of 5 by Corinna Met 5 star hotel's requirement
Good service & comfortable room!
May 20, 2013
Rated 2 out of 5 by Aaron Uncomfortable Stay
The room and hotel facilities were unsatisfactory. The bed and pillow were too soft. The room air-conditioning was not cold enough. The swimming pool area needs much improvement for a 5 star hotel. The only plus point was the location of the hotel.
May 20, 2013
Rated 5 out of 5 by 2013visitors Excellent location
Excellent location and services.
May 19, 2013
Rated 1 out of 5 by Disdain Recent Stay
I have been staying at this hotel quite frequently in the last few months. However, the service on my last stay is very bad.
I waited 10 minutes before anyone served me at the cafe. I didn't know that my guest could not even get complimentary parking of MYR8 when visiting me for business. the front desk staff who attended to me was disdainful. I rented a room for a business meeting and was not told that a projector for rental would cost $600. I could have bought a projector for that price.
All in all , bad service. And I am considering not staying here adn will advise my company and corporate associates about this
May 19, 2013
Rated 5 out of 5 by Afif42 Excellent as usual
I'm going to Westin Hotel at KL, almost every 3 weeks.
I really like the staff : friendly, efficient (even when I ask for a I phone charger, they say Yes, we'll bring you it in a few minutes).
Keep this high level of service:-)
I love it
May 18, 2013