Rated 2 out of 5 by kevin00liew Frontline staff service need improvement
Frontline staff unfriendly and not helpful.
June 11, 2013
Rated 2 out of 5 by disappointed77 Not upto standards
Although i have stayed here multiple times, the front desk person whom i believe is new really lacked training. he asked me irrelevant questions and was not well mannered. My non-smoking room reaked of cigarette smell and was not cleaned porperly. My previous expereince was good but not this time. Its important that the hotel is consistent in their service and standards.
June 11, 2013
Rated 4 out of 5 by Kakers121 Fabulous location
the hotel was in the perfect location for us on Bitik butang and was close to all the things we needed The staff were fabulous the room very spacious. There were a few minor glitches during our stay but these were rectified immediately and nothing that I would ever complain about
I would highly recommend this hotel to any other travellers thank you for our stay it was great
June 11, 2013
Rated 5 out of 5 by Siew My kids enjoy this hotel
Westin KL is just across from Pavillion shopping center, my wife loves that; and the Living Room has a great breakfast spread, my kids love that. When they are happy, I am happy.
June 4, 2013
Rated 4 out of 5 by SingaporeFam Fantasic Stay with the Kids, but....
This is our 2nd time staying in Westin, after a great stay exactly a year earlier. Good location, opp Pavillion, very comfortable beds and good sized rooms as we got the Executive Club rooms. Loved the Executive Lounge benefits, especially there is no charge for the kids. However, as we were leaving, we were told that, there is a new policy to impose charges for each child. This may deter us from coming back, as that was one of the reason we chose Westin KL.
May 27, 2013
Rated 4 out of 5 by kpbarbee Great Location, Great Hotel
The Westing in KL has great restaurants, a very attentive and caring staff, nice rooms and great Executive Club with lots of natural light.
It's located in Bukit Bintang, which means Star Hill in Malay, and is the center of the city with great shopping and dining everywhere.
Would gladly stay again.
May 27, 2013
Rated 4 out of 5 by Corinna Met 5 star hotel's requirement
Good service & comfortable room!
May 20, 2013
Rated 2 out of 5 by Aaron Uncomfortable Stay
The room and hotel facilities were unsatisfactory. The bed and pillow were too soft. The room air-conditioning was not cold enough. The swimming pool area needs much improvement for a 5 star hotel. The only plus point was the location of the hotel.
May 20, 2013
Rated 5 out of 5 by 2013visitors Excellent location
Excellent location and services.
May 19, 2013
Rated 1 out of 5 by Disdain Recent Stay
I have been staying at this hotel quite frequently in the last few months. However, the service on my last stay is very bad.
I waited 10 minutes before anyone served me at the cafe. I didn't know that my guest could not even get complimentary parking of MYR8 when visiting me for business. the front desk staff who attended to me was disdainful. I rented a room for a business meeting and was not told that a projector for rental would cost $600. I could have bought a projector for that price.
All in all , bad service. And I am considering not staying here adn will advise my company and corporate associates about this
May 19, 2013
Rated 5 out of 5 by Afif42 Excellent as usual
I'm going to Westin Hotel at KL, almost every 3 weeks.
I really like the staff : friendly, efficient (even when I ask for a I phone charger, they say Yes, we'll bring you it in a few minutes).
Keep this high level of service:-)
I love it
May 18, 2013
Rated 5 out of 5 by Rami Westin Kuala Lampour
I love the hotel services, facilities and staff.
May 15, 2013
Rated 4 out of 5 by Kavin12 Nice, Comfort hotel
Convenient and nice hotel. Good location, lot of shopping, pubs, bars and also restaurants around the hotel. Rooms are big and clean. Easy access to KLCC. Recommend place.
May 15, 2013
Rated 5 out of 5 by KelvinT Late-shift Front Staffs May Need More Rest
The staffs here, especially those at Executive Club Lounge, are excellent. Except one front staff I met on Monday morning (around 1:00 AM). The key card was good for elevator but could not open room door so I went all the way down to ground floor. He asked for verification, which is normal, but I gave wrong birthdate. He still let me through but looked super annoyed. Perhaps need more rest? :)
May 14, 2013
Rated 5 out of 5 by Ritesh Home in a foreign city
I visited Malaysia with my family and decided to stay at the Westin - both in Langkawi and KualaLumpur. I must say that I came away surprized with my experience - a first with the Westin anywhere in the world. I usually fly very frequently and usually stay in other hotel chains. But the Westin was really up there - especially in terms of location, staff friendliness and service. A small gesture like the front desk staff walking with us to the Executive floor to help us check in, was remarkable - something we would never expect in another hotel property. Thank you for a comfortable stay. I will ask for a Westin next time I travel, even for work.
May 13, 2013
Rated 4 out of 5 by cindy Disappointed
We stayed in a room at the back , at night there was music till late night (may be due to Karaoke lounge nearly). Does Westine has double glazed window?
Deeply disappointed that nobody mentioned the "hats off" food promotion at all when we checked in, so we missed the chance of sampling the good food, The buffet dinner at Living Room was really disappointing, pasta was not cooked properly, the chinese style grilled seafood was too saltish too
May 13, 2013
Rated 4 out of 5 by Rayman House Keeping
One of the house keeping guys is not really paying attention. He left the cleaning Trolley outside between my room and room 2104 when there is alot of space in the hall area.
I thought it was ok when I left my room for breakfast but 1 hour plus i came back it is still the same. I do not know what is his reason when I realized that he is cleaning rooms on the other side of the hall.
Just thought the management should know about this as the trolley was blocking my next room 2104 door and it was almost half blocking my room door too.
May 12, 2013
Rated 5 out of 5 by TerryB excellent hotel at a good location but ....
I have been staying at this hotel for the past one month, on a very regular basis however none of the SPG points has been credited. I was asked to submit a missing stay claim on SPG every time I asked the reception about this - but should this be the norm?
Appreciate if this type of work flow is reviewed and fixed.
May 9, 2013
Rated 5 out of 5 by Jono33 Excellent service levels
Service levels never fail to disappoint and it truly feels like a home away from home. Service levels get stratospheric if you have SPG Platinum status or book a room with Executive Club Lounge access. They know how to pamper guests albeit with discretion. Fantastic for meetings, conferences or holidays.
May 6, 2013
Rated 5 out of 5 by Tassie2 A special experience
This is a superb hotel with superb staff. We stayed on the Executive floor which we have done previously. Improvements to the Executive lounge made this visit even more special.
May 6, 2013
Rated 4 out of 5 by Eddie Pool
The hotel was clean, comfortable and looked 5 star. But some things let it down. For example, not serving food at the pool until 11am. We're international travellers and fly into destinations at all hours. In KL we had less than 24 hrs. We wanted a swim but couldn't eat there because it was before 11am. We had to finish swimming, shower, change and sit down to a formal meal in a restaurant. Why can't we have f&b at the pool prior to 11am? Staff are already there.
May 5, 2013
Rated 5 out of 5 by Angy Perfect location, great service
The hotel is perfectly located and with a standard above the average. Lounge is an amazing spot with a great view. Gym is one of the best but, there's no steam bath (sauna, only). Prego restaurant, part of that chain, is a good italian alternative but, if you wanna dine outside, a lot of opportunities so close.
May 3, 2013
Rated 3 out of 5 by RiceBear0527 Great Location & tasty steak house
This is my third time stay at the hotel. But this time I did try out the Qba Steak house,
the food, ambience, services are exceed my expectation.
May 2, 2013
Rated 5 out of 5 by Dors Feel good hotel
The Westin KL gives me a sense of well-being and calm. Every staff greets guests with genuine smiles that come straight from their hearts.
April 29, 2013
Rated 4 out of 5 The hotel has good location.
The hotel has good location, accessible to shops and restaurants. It was a great place to have informal business discussions.
April 28, 2013
Rated 3 out of 5 by Victor Would still recommend despite bad experience this trip
On the 1st night, I realized the air-con was very noisy and I reported to hotel the next day. When I got back the 2nd night, I got a message that the air-con has been fixed. But to my surprise, it was still noisy. As it was late and I was too tired, I endured the noise and went to bed.
On the 3rd day, I informed the hotel again but when I returned the 3rd night, the noise was still there. As I was back early, I called for the technician to drop by and have a look.
Waited for an hour before 2 technicians came over - what a waste of my time. Explained to them about the noise and they managed to fix it.
Finally a good night sleep.
Hope the air-con will not bother the next guest.
April 26, 2013
Rated 5 out of 5 by victortann overall excellent
everyone i interacted with was so helpful and courteous. excellent!!!
April 24, 2013
Rated 4 out of 5 by Travel23 This hotel is in a great location in Jalan Bukit Bintang Golden Triangle Shopping & Tourist Belt
I like this hotel easily accessible to most shopping and food experience of local Kuala Lumpur.
April 21, 2013
Rated 4 out of 5 by kelawai Great Location but a bit slack off in certain areas
What I like about Westin KL was its convenient location and friendly/helpful staff. However during my recent stay, there were a few glitches that the management should be aware of:
1. My room was not cleaned till early afternoon and this was after a call to the front desk at around 1130AM. This normally doesn't happen in a 5 star hotel and I didnt think the hotel was full. Situation imporved the second day and my room was promptly cleaned in the morning.
2. I used the amenities provided in the room but found it odd that housekeeping staff would remove the toothpaste that still has plenty left as well as the shaving razor I left by the sink. I didnt quite appreciate this as it was wasteful and did not meet the environmental awareness your hotel is promoting i.e. reused the towels.
3. There was no room service menu in the room and I had to ask for one, again a lack of paying attention to details.
4. I was assigned to a room that, I later found out, was next to the service entrance and could hear the noise of the service elevator and service carts banging against each other constantly. Luckily it didnt interupt my rest. I would suggest that the front desk staff should notify the guest when assigning such a room.
Other than these minor things I had a wonderful stay and would return. I hope the hotel would not be offended by my comment as these are my experience that I am willing to share for the better of this fine hotel.
April 18, 2013
Rated 4 out of 5 by JCM71 JCMontgomery
Great hotel in a great location! The hotel was full so I did not get my room upgrade as promised, but still a great stay!
April 15, 2013