Rated 4 out of 5 by skch Smoking on non-smoking Floor
On my 3rd nite stay, my room smell really bad with smoke! One of the guests on the same floor must have been smoking in a non -smoking floor! Although the staff did provide a air purifier, it didnt help. Hope you can do something to prevent similar happenings.
February 25, 2013
Rated 3 out of 5 by KGKG Unsufficient front desk staff
I always stay at westin KL when I travel to KL in the last three years. I am compelled to point out that there is always insufficient staff at the front desk when I check in. There is a queue of a couple of persons and I have to wait. Please look into this.
July 28, 2013
Rated 4 out of 5 by Westin1914 WESTIN KL 1914
1. Clean and spacious room
2. Comfortable stay for 3 nites
3. Tasty seafood buffet dinner at the Living Room
4. Ms Elaine ( F & B ) kind assistance and attention to our needs and feedback
5. A refresh workout at the Gym centre with good guidance from Ms Amy.
January 19, 2013
Rated 4 out of 5 by Jamie Great location, services and food!
This hotel has got a great location, just step away from the malls where you can get anything. It is in the central of Kuala Lumpur and its very convenient. The food in the hotel restaurant is good too, personally, I love Prego, great service and good food!
March 11, 2013
Rated 5 out of 5 by Flyingtailor Brilliant Service
The one thing I will remember about this hotel is the the Service was out of this world. This hotel has a great location nice lounge good breakfast amazing food choices and wonderful pool area. The one thing that surprised me was it does not have a Spa.
July 24, 2013
Rated 5 out of 5 by Peng Good variety of food served at Club Lounge
If you are a SPG Platinum member, or have booked into a Club room or suite, you can avail yourself to the Westin lounge. Here they serve great breakfast, high tea and evening cocktail. The lounge has been recently renovated, spacious and comfortable.
February 12, 2013
Rated 5 out of 5 by Sahibm Best SPG treatment
From the moment I walked in every person I had interacted was eager to help. Newly updated lounge is really cool and different than other Westin hotels I have been to. Employee Idio was extremely helpful and went beyond his duties to comfort my stay.
January 1, 2013
Rated 5 out of 5 by SunShines Great hotel to stay in the city
It's a great hotel to stay in the city with surrounding of interest places and night life. Even the hotel in the middle of the busy city in Kuala Lumpur, I still enjoyed my relaxing time in the hotel. Such a great and relax hotel in the city.
September 20, 2012
Rated 5 out of 5 by Kimmy8 great stay At Westin Bukit Bintang
We recently stayed in the Westin Executive suites, rooms were large , wonderful large tvs, great servicing, excellent breakfast buffet catering for every taste. Only comment is the bathroom should have a vent, but otherwise a wonderful stay
March 26, 2013
Rated 4 out of 5 by Rudy35 This hotel is well located within KL
Overall the hotel delivered in most areas, however, we had to wait for our room to be available and there was confusion as to where our luggage was located. These issues were resolved within half an hour and the staff were most apologetic.
June 22, 2013
Rated 3 out of 5 by Yang This hotel cleaning condition may need more improvement
I found room carpet is sticky, and dust can be seen on the phone, and drawing hang on the wall. (maybe no body using the phone for sometimes?)
January 2, 2014
Rated 3 out of 5 by Stanley888 Breakfast
I stayed in your hotel on 27 Dec 2012 and I observed your breakfast has deteriorated compare to last 2 years. The choices of the foods have been reduced, and the attitude of your staff working at the restaurant need immediate improvement.
January 7, 2013
Rated 5 out of 5 by Afif42 Excellent as usual
I'm going to Westin Hotel at KL, almost every 3 weeks.
I really like the staff : friendly, efficient (even when I ask for a I phone charger, they say Yes, we'll bring you it in a few minutes).
Keep this high level of service:-)
I love it
May 18, 2013
Rated 4 out of 5 by waiyee Relaxing environment
Room and bathroom are spacious; equipment in gym is well maintained; breakfast has a wide variety of selections and overall food quality is good; would be nice if the hotel has a spa; occasionally had to wait for a long time for the lift
October 24, 2012
Rated 4 out of 5 by AKAK Excellent Location, Great Food, Friendly Staff
The hotel is centrally located for restaurants, shopping and site seeing. The in hotel restaurants offer excellent food, and staff exceedingly friendly and willing to help....the tour desk just a little lacking in short tours on offer.
February 15, 2013
Rated 5 out of 5 by eccoD Great Hotel
this is one of the best & Great hotel
January 25, 2014
Rated 5 out of 5 by Rayman My Stay
I ind this place well kept, convenient, and especially the Club floor and the breakfast on the 1st level. Unfortunately due to busy schedules I couldn't use the facilities although i brought my gym gears. I shall use it the next time.
April 8, 2013
Rated 4 out of 5 by Seb01 Proactive
Hamzah at Check-in was very sensitive to guest’s needs, he noticed that I was having coarse voice when I was checking in and offered to send me honey lemon tea to my room. To my surprise, it was complimentary which I did not expect.
January 14, 2013
Rated 2 out of 5 by alwiz Club room experience leaves much to be desired
Room... after check-in, asking for a contour pillow took almost an hour after we got to the room to arrive - the first time they sent me a normal pillow and I had to send the guy back and i had to wait again.
Mixers in the shower & basin seemed to have some problems - water temperature would go from the temperature I set to very hot and back down again throughout use - making it quite discomforting to the skin. Trying to adjust for the right temperature and remain there was fruitless.
Tap at the wash basin was really short and washing hands is quite hard to do properly. Tissue box in the bathroom finished after 3-4 pulls, and I just got to the room! I didn't even bother asking for a replacement.
Executive club... I had to keep asking to have my plates cleared from my table during breakfast instead of staffers coming over to proactively clear the used plates.
Asking a pot of green tea took ages, and I had to asked 2 different staff before I finally got one. Got the green tea, but the staffer just place it on the side of the table, didn't even put it properly in the centre or pour out a cup. During breakfast time, tables around where we were seated were not set properly, after some guests were done with their table and vacated it... used plates, cups, napkins were left there for almost half an hour to an hour in some cases - seriously looked very very messy and unbecoming of a club floor!
I expected much higher service levels at the Club.
February 13, 2014
Rated 5 out of 5 by stargroep verry well trained staff
Very good location, staff was very helpful and well trained. Stayed three weeks in an nicely furnished apartment and would suggest an extra cleaning session after each week.
We will back as we had an overall positive experience.
November 3, 2012
Rated 5 out of 5 by toosuave Top Class Front Desk
Front Desk guys especially Shalesh call me by my full name even before I present my passport ie they remember me like family!
Well done and Syabas (Malay for Bravo) for the great job of making this hotel a second home for me.
April 9, 2013
Rated 4 out of 5 by Hyap1976 Bed is too old
We had a great experience either westin KL, every detail was great except the mattress is old n too springy and the fridge is not cold... I hope this point can help uyou provide a better service to your future customers.
December 24, 2012
Rated 5 out of 5 by mayy Excellent Hotel
I would recommend The Westim Hotel for my friends because of the following:
- Location of the Hotel.
- Very clean and neat.
- Nice rooms.
- Reasonable price
- Staff dealing with their gusts.
October 22, 2013
Rated 5 out of 5 by Sayang22 Great stay at The Westin KL
My family and I enjoyed our stay at The Westin KL as it was just walking distance to shopping and eating places. The staff were friendly and helpful and the rooms were spacious. And, of course, we love the Heavenly Bed.
December 24, 2012
Rated 5 out of 5 by JKONG Excellent
Stay over at the Executive Residence this weekend and its nothing but great.
Had business meetings in KL so bought the family over with me. They had a great time at the pool, kids club, etc whilst I was away for work.
March 19, 2013
Rated 4 out of 5 by sa39 Slight Disappointment
Housekeeping needs to supervised more closely.
In our room the bathroom marble floor was not as clean as it should be.There was dust on the telephone.
Quality of food in the Dining Room seems to have deteriorated
August 27, 2013
Rated 5 out of 5 by LRFletch Exceeded expectations
I have stayed many of the SPG properties and this is one of the best so far. The hotel and waitstaff were exceptional and the food was some of the best I've had.
December 8, 2013
Rated 4 out of 5 by sunkiss Perfect Service
Excellent location right next to Pavilion Mall. Most friendly and helpful staffs all around the clock. Westin: Do consider providing free wireless connection for your guests. We are in the world of technology now. :)
August 21, 2012
Rated 4 out of 5 by seteamz Front Office
I think this section in the hotel needs improvements.
Firstly, this is my first time checking in using cash+award points as a Platinum member. I am not sure if I am entitled to all the Platinum member benefits as I was checking in using cash+award points. Only on the 3rd day was I made aware that I was entitled to all the benefits when one of the check-in staff handed me the list of benefits. Check in staff should remind guests of their entitlements. Due to this, my guests and I missed 2 days worth of benefits.
Secondly, there was a discrepancy in billing where one of the rooms I was in wasn't billed accordingly. The mode of payment was meant to be cash+award points but full award points was billed. I can’t see how this mistake could have been made when there was already a pre arrangement on payment mode.
Thirdly, one of the rooms checked out a day early which then caused one of the other 2 valid room’s keys were wrongly cancelled. Information like this is important which can prevent annoying inconveniences to the guests. In this case, it caused my guests problems.
December 24, 2012
Rated 5 out of 5 by Ddddd1 Very nice hotel.
The hotel has a good club lounge and excellent service.
We love the location as well!
If I had to find one thing I would like them to improve, it would be a pool area. Then again this hotel is in the heart of KL!
December 3, 2011