Rated 5 out of 5 by allin4value Quiet oasis close to the strip
Close enough to the strip, but at the same time far enough to be able to rest. It is also far away from all the vulgarity of Vegas : great music (what a feeling to get in the hotel on the first chords of Fake Plastic Trees...), subtle atmosphere (not too noisy, no flashy colours or lights, a subtle white tea smell everywhere) and friendly but discreet staff. I was staying there during the world series of poker and it was the perfect sanctuary to rest between tournaments. The bed was super comfortable and I never slept that well in Vegas. The pool, open until 3am and from 6am, is a great plus! As well as the spa. I will come back!
June 25, 2012
Rated 1 out of 5 by william5000 Bad Experience
Don’t get a room on the north side of the building. Bands play in the parking lot and the base will penetrate the walls. I tried turning on the AC and TV to mask the sound but it was too loud. It will make you vibrate like there is a locomotive passing by – only unlike a train it just keeps going on and on. Employees will tell you that the noise is “just about to stop”. Don’t believe them. They act as if it is temporary. It is not and you won’t get your money back. They also have a resort fee here. They won’t tell you about that either when you book. Don’t give them your credit card. You’ll regret it.
April 10, 2014
Rated 5 out of 5 by Beagle52 CLOSE TO EVERYTHING
We recently stayed at you Hotel. The staff were great, TJ from concierge was great he booked us a trip to the Grand Canyon by Helicopter it was great, also booked us tickets to see a show.. We enjoyed staying at your Hotel and would come back again, as it was close to everything.
May 3, 2014
Rated 1 out of 5 by anonymous380 SPG members--stay FAR, FAR away!!
This place is a joke. First of all, the room was dingy and the swimming pool/deck area was horrible. The pool area was so small. If you are going to relax at all, you will be really disappointed when comparing to all other hotels on the strip in Vegas. It's off the strip, but not too far, so I guess that isn't a huge issue if you don't mind being off the strip.
Now, for SPG members--do NOT waste your time here. Starting in 2014, there are now other properties that give you starpoints for your stay. I wish I had known that. I stayed in March and it is now mid-June and I finally have my points for my stay. I called and emailed at least 10 times. People would say they would call me back and they never would. I spent $250 in their spa in order to get a special of 2,000 points for every $100 you spend—but it was the biggest hassle to even get the points applied! If I didn’t stay on top of it, I never would have got them. I called last week three times because I was finally fed up. The woman told me she would call me right back (again!!), and she never did. I logged on to my account and finally noticed the points were there—where was my phone call telling me the outcome?! These people have incredibly poor customer service and need to up their game if they are going to have SPG members stay there. I will never stay there again. I'm so disgusted by the amount of times I had to reach out to them.
June 16, 2014
Rated 1 out of 5 by AJA78 Local Concernt Venue Ruins Stay
I recently stayed at this location during the first week of April for a business trip. The hotel is very average compared to other Westin locations around the world, with nothing remarkable. However, there is a concert area adjacent to the north side of the hotel. On the night of the 3rd, the obnoxiously loud music did not end until after midnight and began around 730am the next morning. I actually checked out early and left for the airport to sit at the gate for 4 hours instead of staying in my room it was so bad. I would recommend another property in Las Vegas if you value any sleep time.
April 20, 2014
Rated 4 out of 5 by PointsJunky Oldie but a Goodie
OK right off the bat you gotta realize this is an old property and it shows! Not a superb location and the views aren't "wow!" The spa is nice though, and free sauna and steam plus 24 hour pool and hot tub is nice. Smelling the smoke throughout the property sucks, but it is NOT in the room which is good. The staff were fantastic though, and it made the stay worth it. I appreciate that for Platinum guests they let you have the full buffet rather than going cheap and just giving you a Danish like some other properties do. I would definitely stay here again (especially since I'm a points junkie and I would stay for free).
March 2, 2013
Rated 5 out of 5 by Butyl6 Nice Stay
Everything was great. Blake could not have been any better. Room was clean and the view was great. One thing though, my wife likes to sit at the bar and gamble while getting a drink for free. She was surprised when she found out she owed money for the drink. No big deal..she just won't gamble at the bar. We did enjoy our stay.
June 4, 2014
Rated 2 out of 5 by MauiM Disappointed
Starwood expectations are at least 4 star. This was about 2.5. Rooms too small could barely fit 2 pcs of luggage w/out tripping. Pool photo was entirely deceiving. It looked like a sq. pool from the 70's. The pool bar was a walk up window. The first morning someone had rebooked our room and 3 gentlemen had entered w/ their key. Apparently our res. was deleted and then our keys didn't work. I asked since it was as if we weren't there could we get that night taken off the books? No response. The bed didn't feel heavenly like I'm used to in HI. Pretty disappointed in the property. I wouldn't expect it to be a Starwood.
August 21, 2013
Rated 2 out of 5 by whitneygirl Below Expectations
As a first time visitor to Las Vegas I relied on Starwood Westin to be of a level and quality to be expected at Westin properties. I made my reservation by phone without looking at the hotel website. .The hotel is dark, very dated and in need of significant improvements in the rooms and common areas or Westin needs a new property altogether.
.Pluses: A Starbucks on site, friendly and courteous staff and a very good dinner at the hotel restaurant.
May 25, 2014
Rated 4 out of 5 by DPI707 Never Let's Me Down
This was my fourth or fifth stay at this hotel. Because I do not enjoy Las Vegas and only come for business, I choose this Westin due to it's small size, very small casino only open limited hours, pleasant public areas, adequate and pleasant enough rooms with everything I need and of course, the heavenly bed.
The air conditioning did not work upon arrival but two engineers were sent very quickly to fix the problem which they did. Both were very nice as was the rest of the hotel staff encountered.
I do appreciate the non-glitzy, low key aspect of this well priced hotel centrally located just off the strip convenient to my trade show and the large hotels where I am forced to go to enjoy a good dinner.
I would definitely recommend this hotel to those on business who wish they were not in Las Vegas.
May 18, 2014
Rated 1 out of 5 by JohnM60 This Westin should be avoided
The facilities and staff at this Westin are the worst I have ever encountered at a Starwood property.
The air conditioning is inadequate in the public areas (casino) and guest rooms.
Additionally, the staff makes no efforts to resolve guest concerns and often provides incorrect information (i.e. how to arrange for a car).
I would avoid this property.
May 30, 2014
Rated 1 out of 5 by Frostles Don't make my mistake
Where should I start. This hotel should not call itself a Western. It's more like a below average Four Points. The porters don't even open the door when they are standing next to it chatting to each other, the concierge was never there when we had a question and the porters weren't interested in answering any questions, the lobby stinks of smoke, the walls of your room are paper thin. The only saviour was Adelina on SPG counter who went out of her way to move us when our room safe didn't work, after Albert on the same desk earlier that day showed a high lack of interest. Another plus was the housekeeping and Express Service on the phone who were very professional and willing to help in any way.
March 19, 2014
Rated 4 out of 5 by JCTW This is good hotel to stay
This is good hotel to stay when you visit Vegas
June 7, 2014
Rated 5 out of 5 by Terbear68 Small, but very nice
Yes this is a much smaller hotel than many on the strip but that is what I liked about it. I didn't have to walk a mile in my bathing suite through a casino to get to the pool. I had a great experience here. The staff were very friendly and accomodating. The bed was comfortable and the rooms are nicely decorated. This place is like an oasis from the crowded hurried world of the strip! They even had christmas cookies, hot cider and cocoa in the lobby one evening.
December 7, 2011
Rated 4 out of 5 by Ramon01 Great Stay
As always, the hotel staff professionalism and friendliness are always outstanding. The hotel rooms were great, especially the suites. The food and service was great at the restaurant. The pool area was fun and refreshing. Big kudos to Robert and the valet team, Karina and Albert at the front desk, and Reece who helped us with all of our luggage.
The only recommendation I have is to soundproof or add extra noise insulation to the south side facing rooms. Lots of traffic noise and police/ambulance sirens on Flamingo at night kept me from sleeping well.
April 22, 2014
Rated 4 out of 5 by rb445 Comfortable room but disappointed in extra charges
The room was spacious and very comfortable. I was disappointed in the added fees for business services like internet use that many hotels provide for free. The hotel touts its business center where visitors can print, make copies, etc. I went down to print my flight borading pass and was told it was $1.50 to print one page and $0.50 per minute to use the computer. I was so irritated I just printed the pass at the airport.
May 22, 2014
Rated 4 out of 5 by KB228 Great Hotel One Block Off the Strip
I usually stay at this property while I am in Vegas. The smokefree rooms allow for relief from smokefilled Sin City. The casino is small but fun and the breakfast buffet is pretty good. The rooms are spacious and the beds are wicked comfortable. I'm not terribly impressed with the staff but I think it is something they are working on. Everyone is either super friendly or completely standoffish. There is no medium. They have a 24 hour Starbucks (currently being renovated) which I find very convenient. Again, this property is absolutely worth staying at in Las Vegas.
April 8, 2014
Rated 4 out of 5 by Carter Hotel has great potential
I stay at the Westin-LV by choice...always working an event elsewhere, but always choosing to stay here. The staff has always been exceptional, but I had reached some frustration at several levels....My spirits have been buoyed during my past two stays as the recognition of SPG members has been taken to a new level....Kudos to the two fixtures at that SPG desk! SPG rooms need some updating, and more attention by the cleaning staff. And, I wish the dinner menu was a little more creative/exceptional...no reason to compete with othjer culinary meccas in town, but could be improved. Breakfast is perfect.
April 21, 2013
Rated 5 out of 5 by 77debby This hotel has excellent employees
Jeff hoekstra is one of the managers his is always visible and offering to be of assistance. Corella is at the check in desk always welcomes you with a warm and friendly smile she is so efficient. Jackson is a bar back and gives the extra effort to assist customers, he always remembers your name and gives excellent customer service.
May 26, 2014
Rated 5 out of 5 by Choosie1 Perfect
Everything you need in a great location with a courteous and friendly staff.
June 3, 2014
Rated 3 out of 5 by Poollady295 This hotel is not a corporate hotel.
This hotel I was told is not corporate, that was supposed to mean something to us but it didn't. Our plane was delayed and we had nowhere to go, went to SPG desk and was told they were full, asked if they could help us find another hotel and was told no, and the computers were located over there and we could use that to help us. Went back to our room and called SPG and they booked us in the same hotel in the same room. After that we went directly to the manager to make sure this was going to happen since we got no help at the SPG desk before. Everyone else was more than helpful at this hotel, unfortunately this leaves you feeling helpless when you don't have a hotel room and have airline delays.
February 16, 2014
Rated 5 out of 5 by winsi48 Superb Staff
We stayed at the Westin from June 22 to the 27th. From the time we arrived, we saw your staff to be totally dedicated to making our stay there a memorable one. The location cannot be beat. Just a short walk to the strip, less than a block, we couldn't ask for a better location. But it was your staff, above all, that made our anniversary trip truly a huge success. From the wait staff to the front desk, all did a remarkable job.
July 1, 2012
Rated 4 out of 5 by Debbie617 A GREAT FIND IN VEGAS!
The Westin was the perfect spot for our 4 night stay in Vegas. Convenient to the strip but away from the hustle and bustle. From the moment we walked in we were impressed. The SPG staff were extremely helpful as was the staff at the Concierge desk in answering questions and assisting us in getting tickets to shows. The hotel was clean, the food in the Suede restaurant was good (loved the Angus burger!) and reasonably priced. Enjoyed Happy Hour and Karaoke. The casino staff provided a fun afternoon at the $3 blackjack table! We would definitely recommend the Westin Hotel and would love to go back.
June 2, 2013
Rated 4 out of 5 by Bkbroome Nice location just off the Strip
I like this hotel for business in Vegas. It's close to everything but the casino is small and it's a step away from the craziness from the Strip.
Albert at the SPG preferred check in desk was very friendly and helpful. There was an error with my reservation and he was very courteous and took care of it for me. I appreciated his help.
May 24, 2014
Rated 5 out of 5 by gojl37 Excellent event hotel
Recently conducted a business meeting with over 150 attendees. The venue staff and supporting staff (catering, a/v, housekeeping, front desk, etc) were outstanding. They were very accommodating during the planning phase and there were no issues with execution during the event whatsoever. Received excellent feedback from attendees. I would highly recommend this hotel.
January 31, 2014
Rated 3 out of 5 by BarbS This hotel was disappointing
This hotel was disappointing. I am a Platinum Starwoods member, and stayed for points. I don't know if that impacted the room I was given, but the safe in the room didn't work, the bathtub safety surface was sticky and the room did not seem as clean as I am used to from a Starwoods hotel. I was at a local conference, and the location was fine. I did not use any of the restaurants or facilities at the hotel.
April 8, 2012
Rated 4 out of 5 by TPP1030 Perfect for Vegas
I travel to Vegas at least once a month for business & now that I have a client in Henderson this will be my hotel of choice...During check-in Sean was awesome, I think if I would have asked him to bring my stuff upstairs he would've!!! He was great...
The one thing that I was very much disappointed with & was actually going to send an e-mail to the GM to express my concern was that my final bill was outside of my door on the floor, for anyone who passed by to see...With all of the stories going around w/identify theft this method of providing my bill was not as secure as I would have expected...I am scheduled to return the last weekend in July & I would expect that this will NOT happen again...
June 30, 2013
Rated 4 out of 5 by wayne58 Handicapped Bathroom.
Was put into a room with a disabled compatible bathroom. While I applaud having these facilities, the room was very poorly designed. the shower curtain was set to the standard height as if a bathtub were installed and the floor actually sloped away from the wall less shower resulting in water one half inch deep in the entire bathroom. Had to use every single towel to try and get a dry spot to stand in. The shower rod should be placed lower in these rooms to enable the curtain to reach the floor. Furthermore, the management should try using these rooms to assure that it is actually usable!
February 7, 2013
Rated 4 out of 5 by ChrisKay Good location
The hotel has a great location close to the Strip. I frankly only stay there for the SPG points as there are so many better hotels around the Strip. SPG recognition was alright, but I got the same usual room with Platinum as I got with Gold a year earlier. Was a little disappointing. The breakfast was an even bigger disappointment and should be worked on.
May 18, 2014
Rated 4 out of 5 by BRYAN1989 room was not ready
I love this hotel and stay there very often for business my last stay I was very disappointed with the staff while checking in. I know I was early it was about 1130 am and I was told there were no rooms available at that time which was fine I was told I would receive a phone call when my room was ready. So I sat down in the lobby for about 45 min and noticed several people were checking in and receaving rooms at this point I went back up to the front desk and a room was available. I just hope my next stay they will treat platinum members a bit better other then that I love the hotel
March 5, 2013