Rated 3 out of 5 by Irving37 Attention to Detail
In my room the cordless phone did not work and the alarm radio did not have the time backlight that worked. I reported both ot the issues to the front desk but te problems were not solved.
April 30, 2014
Rated 5 out of 5 by mcmbam Love Westins
Our stay was nearly perfect in every way. Only thing missing was a comfortable, non-desk, chair in the room. There was an ottoman and a desk chair but no other option to relax in other than the bed.
This hotel is easy to get on to the Silver Line and then from there all over Boston. Taxis serve as another backup, but definitely no need for car here except to arrive & depart.
March 24, 2014
Rated 4 out of 5 by 2BBxperts12 2BBxperts12
Much thanks to Sharon, the hotel concierge FOR MAKING THIS AN ENJOYABLE STAY. Her customer service was the best we ever experienced at a hotel. She always had a pleasant smile and found to be very approachable. The suggestions she made for tourist attractions for my elderly parents were perfect. Sharon also gave specific, precise directions throughout our visit, that made navigating the city easy, safe and worthwhile. KUDOS AND "HATS OFF TO SHARON".
October 12, 2012
Rated 4 out of 5 by RoadWarrior84 Good For Business Travel
The Hotel is your typical mid scale cookie cutter hotel with everything satisfactory with a few exceptional employees in the mix. Both onsite bars need to either add more staff or do something to change the attitde of both the male and female bartenders I was served by. No complaints .......which in itself is good.
April 11, 2014
Rated 5 out of 5 by lupster67 Everything was perfect!
We were visiting for the Boston Marathon. Everything was perfect from checkout to departure. Our room was ready early which we totally appreciated. Our room was clean, comforable and spacious. Convenient location ... close to Silver Line stop.
April 23, 2014
Rated 5 out of 5 by OnTheGo Superb customer service
I recently stayed at the Westin Waterfront for the conference of the Association of Oncology Social Work. As an officer of the AOSW board, I received many member compliments about the hotel's cleanliness, amenities, and the attention of the staff to every need. I have to say that every staff member seemed genuinely interested in our comfort and were immediately responsive to any request.
Jaderle is the person I will remember. He settled me into my room and immediately resolved a need that arose after I made my booking. I saw Jaderle several times during the conference and he consistently greeted me by name. Coincidentally, Jaderle is also the person who got my bags from storage and helped me to a cab. Although those duties are part of Jaderle's job, his manner made me feel like I was being personally hosted by a warm and gracious friend.
June 26, 2012
Rated 5 out of 5 by PaulB1 Quick overnight
Arrival through to check out all very efficient.
Only two negatives
1. Over night parking at $35 ($45 Valet) is a touch expensive
2. Reception wont post two US national letters - no hotel in the world have this sort of attitude for the sake of a dollar of stamps!!!
April 19, 2014
Rated 5 out of 5 by KKFunnyMan GREAT PLACE
The staff was wonderful and the food was excellent. I totally enjoyed myself. My only comment is that I wish it had more of a neighborhood to walk around and other retsaurants without having to walk 15 - 20 minutes away.
April 25, 2014
Rated 4 out of 5 by LovesBoston Great service/terrible bed
My husband and I stayed for 3 nights. The entire staff was fantastic except that the doormen weren't very specific when asked for directions.
The bed was so hard it was like sleeping on the floor. We were very disappointed because the hype on the comfort of the bed was the entire reason we chose to stay there!
I suggest that the hotel put families with small children on the lower floors so they don't disturb guests sleeping near or below them.
December 1, 2011
Rated 5 out of 5 by GringoEduardo Boston Waterfront
I like your green initiative of points or $ if you don't require daily housekeeping. We used it during our stay as reusing towels makes sense.
May 1, 2014
Rated 2 out of 5 by Miles51 Very tough check-out, so-so rooms
The rooms were very basic. Very expensive internet service. Check-out is a real hassle - instead of putting a bill under your door on the last morning they insist you check out 0n-line or stand in a Very Long line of people waiting to check out and receive a billing recipt. Only ONE desk clerk was on duty at 11:AM on a very busy check out morning. Yes, you can check out on-line, but you need to pay $ to sign on to the Westin internet service.
August 19, 2013
Rated 5 out of 5 by JHI53 Very Nice Stays
I stayed at Weston Waterfront for 7 days for conferences during September and early October 2013. Excellent hotel. Excellent staff. The young man in the business office in the morning of October 1st helped me out with some needs - he is a great representative for Weston.
My only recommendation is to better clean the grout in the shower stalls - they need anti mildew resolution - not horrible but appropriate to resolve for such a nice hotel.
October 3, 2013
Rated 3 out of 5 by Pisces411 Conference Stay
- despite guaranteed check-in at 3pm,
my room wasn't ready when I arrived at 3:30pm
- forcing guests to pay for Wi-Fi. If Starbucks and Amtrak can give it for free, you should be able to also
- my room was comfortable, clean and I appreciated the complimentary bottled water, coffee and tea
- the conference rooms were comfortable, with good acoustics
- food provided by the hotel for the conference was all very tasty
July 24, 2012
Rated 5 out of 5 by NHvisitor1 Great Weekend Stay
Came to the Westin for a weekend getaway in Boston. Check-in was smooth and we were in our room quickly. We enjoyed the pool and hot tub after we came in from our afternoon activities. Plenty of choices for dinner within walking distance and the bed was super comfortable. Love the late Sunday checkout which let us swim again before we left. Great escape weekend at the end of winter!
March 10, 2014
Rated 3 out of 5 by ledzep Great Hotel....But
My TV did not work. Only got the local channels, I called, no response. Internet is horrible.
May 2, 2014
Rated 5 out of 5 by Paddy1025 The hotel was basically great but....
I have to say that overall everything was on the mark. I did have three slight problems though. First, I had great expectations of the advertised showerrs. I was on the 16th floor so possible that was the problem but the water pressure wasn't that good so the shower wasn't as great as I expected. Second, the food on the breakfast buffett was cold and the scrambled eggs were too runny and cold. Third, my husband and I decided to try your O'conners for Dinner. The resturant was not busy and we were seated right away. We sat for nfearly a half hour and was not waited on. I went to the hosted and told her I think we have been forgotten. The hosted was very nice and appolgized. The hosted broght us our drinks and said that the waitress is a little slow. We were given free coffee, and the waitress said "Sorry about that" .Other that that we had a decent stay.
November 6, 2012
Rated 2 out of 5 by DirkN Not the best quality
- Noise from the fridge in the room
- front door of the rrom doesn't work correctly
- Laundry destroyed two poloshirts (cannot use them again!)
- Two bars without the possibility to put the expenses to the room bill
- Bathroom Shoes missing / Writing paper missing / helpful things in the bathroom (for example sewing kit, earplug, nail file, etc..) missing
Standard is to low for the price of the room!
February 7, 2014
Rated 4 out of 5 by Taxdoc Nice Hotel but Intenet a JOKE
Nice hotel on the cover. Room was fine as was the bathroom, but the internet sucked big time for virtually everyone at the hotel and they seemed to have cared less. Contacting technical support was a joke at best and you had to wait on the line forever, just to find out that there was nothing they could do.
Food was only fair.
Not close to anything and I would not stay here again.
Platinum member and the upgrade was a joke.
September 21, 2012
Rated 4 out of 5 by scattwood Great location & great food
The city/waterfront views were great, expecially from a high floor. The seafood was excellent, even the kids portions were fantastic. Pizza was just ok. Room was well appointed but furniture could have been a little fresher. Bed was certainly heavenly giving me a great nights sleep. Be prepared to tip twice as the doorman will bring in your bags then the bellmen will bring them to your room. Don't forget to tip housekeeping.
September 11, 2012
Rated 5 out of 5 by Deb114 Beautiful hotel
This is a beautiful hotel. The staff are excellent and everything was very clean.
April 30, 2014
Rated 4 out of 5 by Theoben Hotel very close to the airport
Love this hotel not only for comfort but also for its close proximity to the airport.
April 27, 2014
Rated 5 out of 5 by GB1234 A very comfortable stay
Proximity to my meeting's host hotel made the Westin an attractive option. The front desk. Starbucks and sundry shop staff were all friendly and welcoming. Loved your 0.8 gpf Niagara toilet, what a great way to save water! Nicely appointed bathroom overall.
Thank you for a comfortable stay.
March 31, 2014
Rated 5 out of 5 by Corky Prompt room service met special request; environmentally friendly
It should have been nearly overwhelmingly busy d/t a convention, nevertheless the phone was answered promptly and my name was known, there was a estimated time of delivery that was met, quality and quantity were excellent, not too much which leads to waste and dissatisfaction w/ cost. Letting me sleep on same sheets and use same towels for 2 nights was no hardship and satisfyingly low impact on the environment.
November 21, 2012
Rated 4 out of 5 by sfbst Mostly terrific experience...but no microwave as requested
the facilities are terrific and for the most part the staff was great. We had requested a microwave a week before arriving in Boston. We were told it would be taken care of. But, no microwave in our room and none available during our stay. This was frustrating.
April 6, 2014
Rated 1 out of 5 by Neil29 Horrible Service
We have stayed at Westin Hotels before but would not stay at this one again. Upon arrival we went to our room and found the room unacceptable. The upholstered chair was disgusting with multiple stains and the grout in the bathroom was discolored and stained. We immediately called the front desk and asked for another room and they informed us there were no other rooms available. No other options were offered.
November 14, 2012
Rated 2 out of 5 by KPM14 I didn't reserve a pull out bed!
I was thrilled to be staying at the hotel which was attached to the convention center which was the reason for me staying over night. The check in went well enough but when I got up to my room and opened the door...WHAT?!...there was a pull out bed made up, cushions to the side, like my cousins were sleeping over! NO OTHER BED! I reserved a KING no less! My wife was coming to join me the following night so this would not do. When I called the front desk, I was offered a $50 per night discount which was not horrible but the pull out was! There was no way I could sleep on that. I was then offered 2000 points which would not help as I do not travel all that often. Ultimately, they gave me a room with twin beds. Not great but better than nothing. Ideally, they would have admitted the mistake and got me into a KING or the double with the same discount of $50 a night, a valet voucher or something to that affect.
February 3, 2014
Rated 5 out of 5 by tmc444 Good service for a conference hotel
For a busy conference weekend, all front desk staff were very helpful. They were very nice and accommodating. Any time I had a problem or issue, it was rectified and followed up with immediately. I expect this kind of service with a resort or smaller hotel but was pleasantly surprised. Irish pub was good too and had other food options within a 3 block radius.
February 24, 2014
Rated 5 out of 5 by Aries Better Than better
Food, sleeping room, people on all levels, meeting space, spotless public space, an excellent facility to hold an event. From the first step meeting the Bell Hop to leaving it was a great and very sucessful event.
April 12, 2014
Rated 4 out of 5 by AirForcemom18 Very nice stay
I really enjoyed my stay and would consider staying again. The room was very comfortable and the staff polite and accommodating. I really enjoyed the pool area with the piped in Cristmas music. The only disappointment was that the hotel did not offer free wifi. I brought my ipad and was not able to use it. Although the hotel offered computer connection, it did not help me. Overall it was a very nice stay.
December 23, 2012
Rated 3 out of 5 by AshBro I had high expectations
I was a bit surprised by the cleanliness and integrity of the furniture and appliances in my room. The view, although not why I chose to stay there, was of the roof/vents. And the hallway smelled of cigarette smoke, while my room was not in the greatest shape either. It was overall acceptibly clean, but I expected a bit more polish from the Westin.
March 2, 2014