Rated 3 out of 5 by JamesAnn Plenty of room?
We expressed a desire to the concierge to dine at Latitudes across the water on Sunset Key. We were informed that they were full and that we could not be accommodated. We asked on Wednesday, May 1 - hardly the height of the season. After that we met friends who had dined there and they said that Latitudes was "empty" and that they themselves were asked by the staff to not come, but the staff then OK'd their reservation since it been made a month ahead of time.
May 4, 2013
Rated 4 out of 5 by Graceland A Mixed Bag
Our December stay was the second time we visited the Westin in Key West. The first experience a year prior was excellent! We were on the SPG preferred floor. This time, our original room assignment was on the floor filled with painters whom we had to climb over to get off of the elevator. Returning to the front desk for another room, we had to wait until 3:30 to check in, not receiving the phone call from the front desk that they claimed they had made to us.
December 16, 2011
Rated 5 out of 5 by sunchaser Great Location
This Westin is centrally located. Each day we took a short walk to Mallory Square, Duval Street and the museums were just steps away from our room. I loved this resort and the amenities. The staff was very friendly and responded quickly to resolve an issue within minutes. The lush landscaping is the perfect backdrop for a tropical paradise. I enjoyed the ocean view each morning and the private patio. I would recommend this resort for families and singles.
March 26, 2013
Rated 4 out of 5 by kj599 Don't fall for it
I've stayed at this hotel several times and it is a favorite. That said, this was the worst service I have ever experienced at this property. I was talked into the 'green' program. I was told that if you don't need your linens changed, hang a placard before 2 a.m. and you receive a $5 token to spend at the resort. What I found out was that you get no maid sercive, even when you ask for toiletries, alll I got was water and coffee. The concierge never even mentioned when I asked that once you hang that placard you are committed for the entire stay unless you specifically call. Evidently, talking to them personally does not count. I actually had to run down a maid for shampoo who was reluctant to give it to me. Very dissatisfied. DO NOT fall for their 'green' program. To receive $5 for this lack of service, especially at the premium prices charged to stay there is a slap in the face.
February 23, 2014
Rated 4 out of 5 by timmy10 Last minute vacation
Good points: Weather was bad where were orginally. We decided to go to Key West for better weather. We were able to get a room a couple hours before our arrival and check in early. The room was clean with a beautiful view, The staff was very polite and helpful. Very close to Duval Street. I would go back. Bad Points: No beach, We tried to extend our stay, but they raised our nightly rate over $100 a night and would not except AAA or Government discounts.
May 31, 2013
Rated 2 out of 5 by davidTW12 Good location but bad service
Very good location and nice hotel
- Very unpleasant staff especially at the reception.
-Very small room with very small noisy balcony.
-Air conditioning in the room, very noisy.
-The room was not clean (bedding)
-Communs parts were dirty (fitness room, bars, corridors)
-Place not safe, every body can enter in the hotel,reach the floors, stay at the swimming pool.
-The charged price was not the booking price, we have to ask for the manager.
August 30, 2012
Rated 5 out of 5 by JohnJamie Perfect Honeymoon
My wife and I returned from our Honeymoon from the Westin today and all we can say is PERFECTION, From Becky at the concierge who had a smile every day and truly went out of her way to help make the trip perfect - I say Thank You Andy at the pool bar and Tim from engineering, always a smile and always happy to assist. It was perfect in everyway and we will be back,
March 13, 2014
Rated 2 out of 5 by UnhappyCamper Not a typical Westin experience
This was a bucket list vacation for my wife and we had saved up our points for a week stay in Key West. I have stayed at many Westins around the country and have come to really enjoy the heavenly beds and baths and also the consistency from property to property. The Westin Key West does not stand up to the usual expectations. I was very disappointed that we spent a week's vacation from work and all the points in our account for this sub par experience.
May 20, 2013
Rated 5 out of 5 by Bracksue1 Awesome Home Away From Home
We arrived for a 5 day vacation and my husband was rushed to the hospital the day we got there with a collapsed lung. He was in there for 7 nights. The staff at the hotel gave us incredible service and understanding from the valet to the concierge to the maintenance staff. Our dog, son and I had a fantastic stay, the hotel let us stay in the suite for the balance of the time and really felt like it was a home away from home. Thank you Westin Key West!
August 9, 2012
Rated 5 out of 5 by tr123 Comfort / food
Great bed and pillows! awesome breakfast, especially the grilled chicken cheese egg sandwich with arugula salad and dressing! Fruit platter was beautiful.
April 15, 2014
Rated 4 out of 5 by Joan needs cleaning & maintenance
I love the Westin @ Key West. I've stayed there many times. For comfort and location, you can't beat it. Heavenly beds are wonderful. This trip, however, I was surprised that it wasn't as clean as I think it should be. Curtains w/ stains. Baseboards not clean, blinds dusty, windowsills in halls dusty. AC unit very dirty. On deck, needs painting. Not 5 star as it should be. Staff courteous, helpful. Pool great, service great. Bistro 245 nice.
October 18, 2013
Rated 4 out of 5 by Mikey Excellent location and comfort
We had a ground floor standard room with pool/garden view which had french doors leading to a tiny private patio with chairs and table - nice feature. Carpet and paint were a little tired for this category of hotel but room was large, very clean with a comfortable bed as expected.
Despite being Spring Break and lots of people, the room was quiet overnight.
Pool was a perfect temperature and we had 2 tasty meals in the waterfront restaurant.
March 12, 2013
Rated 5 out of 5 by TKB16 This hotel is Great
Everything about this hotel is great. The location the view, food and pool. The only thing that could be a little better is the gym.
April 14, 2014
Rated 3 out of 5 by Cubaray Great room, confusing layout to property
The room was very nice and comfy. Unfortunately, a couple of things made for a less than excellent experience:
1. Confusing layout. The rooms are in a separate building from check in. Staff neglected to mention this and there are no signs explaining this either. 30 minutes wasted.
2. Coffee. We need coffee in the lobby! Even if it's for sale, just get it in the lobby.
It's a good place for vacationers, terrible for the business traveler!
August 26, 2012
Rated 5 out of 5 by RobertB a great stay
we spent a night here during our trip to florida. front desk staff were very friendly and professional. our ocean view room was very clean, comfortable, and nicely furnished in the typical westin style. we had breakfast on the waterfront at the restaurant in the secondary building. Food and service were great and very reasonably priced to our pleasant surprise. of course, the location simply cannot be beat. all in all a very nice stay.
February 23, 2012
Rated 4 out of 5 by Mike500 Will return again
This was our first time to Key West and chose The Westin based on its reputation. We were very pleased with the accommodations, the staff was welcoming and very helpful. The location of the hotel was ideal. Views of the water were unobstructed and the the perfect spot to view magnificent sunsets. We plan to return to Key West and will stay at this Westin hotel again. The room was quiet, bed was comfortable and the hotel is kept clean.
September 22, 2012
Rated 1 out of 5 by Elm2 From check in to room very disappointing
We were very disappointed with the check in and the room was disappointing. One of my rooms was cancelled, they did not know why.The room we were finally given was on the first floor by the pool it was dark and felt like a motel .We were so tired after five hours of driving we checked the bed and went to sleep.The next morning we saw nail clipping by the sink vanity and hair on the walls when we showered.Not a good experience at all.
January 22, 2013
Rated 5 out of 5 by Gordie63 Extra clean and great staff
Great place and was everything I hoped for . The ONLY thing that wasn't good was paying extra for gulf view and seeing a huge cruise ship blocking half the view till 5:00 pm . You should mention that for the gulf view if your charging more . It's a perfect location on Key West , close to Duvall but far enough from the noise .
March 15, 2014
Rated 2 out of 5 by Kukarita Hotel Stay
Upon arriving, the staff was friendly, but the surprises started the minute I walked in the room. I rented an oceanfront room. The furniture was outdated and worn. The cable tv in the living room was fuzzy and hard to look at. The air conditioning system was a wall unit (a wall unit!)! What year are we in? The thing was cold, but super noisy. The mini bar was completely empty and when I called to ask why, they said that Westin no longer offered mini bar services, but that they would be happy to provide me with whatever I wanted.
It was late, so I figured I'd go to bed and make the best of it. I must say that the bed was comfortable. When I awoke in the morning, I discovered that a cruise ship was parked right in front of my window. I was flabbergasted. I paid five star prices for a two star hotel. Needless to say, I will not be returning to this hotel.
February 25, 2013
Rated 5 out of 5 by Suuzzq Key west
We could not have been more pleased with the hotel and the staff. From the moment we arrived until we left the staff was friendly and accomadating. The hotel was spotless! I had read reviews before I booked and a few people complained about the cruise ship docking in front of the hotel, I guess some people need something to complain about! The docking of the ship does not affect your stay at the hotel at all, if anything the town is just more crowded while the ship is docked there.. The room was spotless, the beds were amazingly comfortable, the amenities were outstanding. I do not have one complaint about the stay at the Westin Key West. It was a 5 star resort. I picked this hotel due to the proxiimity of where it was located, which is 2 blocks off of Duval Street. Everything we needed was In walking distance, great location, great service, great food.
August 24, 2013
Rated 2 out of 5 by UnhappyCamper Unwilling to honor reservation
Made reservation in April 2012. Arrived in Key West and they would not honor the rate that was quoted on the reservation. Manager said they never had such a rate even though it was on my written paperwork e-mailed to me after I made the reservation. I had to call corporate headquarters and a day later they did honor the rate I was quoted for only 2 days. No apology from the Westin hotel staff. In addition the bell captain was given information about the power chair we rented. He however never relayed the important info. to us. The concierge who made the power chair arrangements was very upset with the bell captain. In addition the bell captain treated the wheelchair representative rudely. I had also reserved a handicapped room. We didn't get one. The explanation was that they don't have handicapped suites in that hotel. They did bring us a shower chair.
February 6, 2013
Rated 5 out of 5 by Dondel The best place I have ever stayed
Everything was the best, staff was helpful and we ate breakfast at the bistro every morning and it was great. If I had to say anything bad about the place we did not like to pay for parking. But I would stay there again when I go back.
April 1, 2014
Rated 3 out of 5 by Marathon340 Expectation
This hotel has the potential to be the best, but it is dirty and out dated for the prices they charge. The rooms are NOT what the website pictured. The dirt from the vents are thick and also in different areas like the towel bar. The windows are even dirty. What is hard is that the location is fantastic! and the service at the restaurant is excellent.
Amy (mgr) needs to really listen, she pretends and did little to fix situation.
January 21, 2013
Rated 3 out of 5 by Traveler Not what I expectd
Traveling with 3 couples for a weekend get away to Key West. When booking the room we were told we would have 3 ocean front rooms together. We ended up in two separate buildings overlooking the marina with huge cruise ships in the backdrop most of the time. My wife was sick and confined to the room for the first two days. The cable in our room was out the entire time mostly no English channels; asked for it to be fixed every day and no one ever showed up. Finally asked for a manager and was told it was a hotel wide issue. The local cable company couldn't fix it until Monday after we left. Then at breakfast I see ESPN on at the restaurant. When I called the manager back they said it was only out in 4 rooms. I was puzzled why no one informed of this issue until I asked for the manager and why no one attempted to move us to a room where the cable worked properly?
November 11, 2013
Rated 5 out of 5 by SeaSIx Perfect Location at Key West
The valet staff dropped the ball when we arrived, but luckily the hotel picked up the ball and scored big time. Great room, outstanding view. We had a 1 bedroom suite with a direct ocean view, I never expected a 1 bedroom suite with 2 bathrooms. Much roomier than we expected. Very nice! I will gladly come back here, but I will expect the valet staff to unpack my car so my wife and I don't have to drag our bags into the lobby,.
March 29, 2013
Rated 2 out of 5 by Mill14 Below expectations
The A/C fan in our room was extremely noisy. When I reported it to the maid, we got no response, so I went to the front desk and they sent a maintenance man who said, "when the fans get old they start to make noise." It sounded like gale force winds blowing in our room and kept us awake so I unplugged it but there were also noisy pipes or something making noise in the wall/ceiling behind/over the beds. I saw the room advertised for $90 a night less on several hotel booking sites, but the Westin would not match the price because I had already reserved and paid for the room and was told the rate was "non-refundable." I was comped for parking and the "resort fee," which I think is ridiculous anyway. I'm paying almost $500 a night for a room and I have to pay an additional $25 a day "resort fee" to use the pool and "resort amenities" and also an additional parking fee (almost $20 a day) to park in the parking garage. I'm not even sure what the other resort amenities are. The use of all facilities and parking should be included for that rate. Also, on Day 2 of our stay, a huge cruise ship docked in back of the resort for the entire day and completely blocked our view of the water. I was told that they disclose this on the website, and that I was getting a "pool view" not a water view. This hotel is not that much different from other hotels (nothing special except the location), but it's much more expensive. Disappointed overall. One positive thing was the concierge service - she recommended a nice restaurant and made our diving reservation for us.
April 25, 2014
Rated 4 out of 5 by EdwardK Great Location
I enjoyed my recent stay at The Westin Key West Resort & Marina. It is located where almost everything is within easy walking distance.
The food in the Bistro 245 was excellent especially for breakfast and lunch. It would've been nice if there were an indoor bar/lounge. On very hot days, the outdoor area can get a little intense. The evenings there however, were very comfortable.
My room was extremely clean and confortable.
May 28, 2012
Rated 1 out of 5 by EdSN Worst stay ever
I stayed in a room next to elevator 1st night.
My wife & I couldn't fall asleep because of unbelievable noise, even though we aren't sound sensitive people.
We complained to front desk, and they knew the problems, they said every guest complains. First thing they said was "we can't adjust room rate" ,we didn't even ask to adjust. Very disappointed. That was not a sellable room. I travel very often, it was the worst stay ever!
December 31, 2012
Rated 4 out of 5 by JoeJacksonville Nice location and facilities, but short on ammenities
The hotel was nice and clean and in a great location. It was also a great value for using SPG points. The garage is a nice amenity and a relatively fair price at $20 for 24 hour parking with in and out privileges. My only two complaints are that in the evening when the pool is open for some reason all of the towels are removed and everyone must either go out to the front desk in the next building to get some or have to bring them down from their rooms. Makes no sense. Also, the bathroom doors that slide shut on pulleys are both loud (for during the night trips) and not very easy to open and close, at least not in our room. If you plan to go out to Latitudes on Sunset Key for dinner make the reservations in advance as we couldn’t get one. Overall a nice place but felt the amenities were lacking on site. The pool bar closes at like 7:00 and the nice space for the sunset bar closed shortly thereafter. Also, a warning to those buying "ocean view", your view will be of a cruise ship most of the day.
March 18, 2014
Rated 5 out of 5 by Joed44 Amenities are first class
We thoroughly enjoyed the comforts of the Westin in Key West and wouild stay there again. It is close to Duval Street, and near the museums we wanted to visit.
April 6, 2014