Rated 3 out of 5 by travel1129 Your room needs some work
I really loved the facility, however, I was really dissapointed with my room. The sink was stuffed up and as a result each time I needed to brush my teeth, wash my hands or just needed water I had to use the shower because the sink would not drain. In addition, my phone was not woking. I could call out to the staff but it would either not connect and it never rang. I tried to look for how to turn on the ringer but never got it working. The room was clean although there was a used bandaid left in the shower, which was kinda gross. Other than that, all else was great except when I was checking out and told this to the front desk person she didnt even seem to blink. She said oh I will write these down. There was no im sorry or any statement about how that is not the way the Westin does business. To be honest, I often stay at Westin's and this was truly so dissapointing. Too bad!
March 31, 2014
Rated 3 out of 5 by Carog Key West Trip
Loved the hotel and the location is in the heart of Key West. You are able to walk to all the great restaurants and shopping.
I was disappointed with check-in that they didn't provide an overview of the hotel locations for the pool and restaurants, they only directed me to the building where my room was. There were four people at check-in and I was the only one checking in. They could have been a little more personal.
July 17, 2013
Rated 5 out of 5 by Markwv excellent
We stayed at this Westin for a friend's wedding. we were very happy and impressed with our stay. we got upgraded to an ocean view upon arrival. the wedding on sunset key island was beautiful. The staff was friendly. The bistro 245 was our best meal in key west. The location of the hotel is ideal. only con was a small pool with many kids running around. we will definitely return to this hotel and possibly the cottages.
June 21, 2013
Rated 4 out of 5 by Jason Excellent hotel
Almost everything was great, food at hotel was great, pool was great, great location, gym was nice. My only issues - pool could use some umbrellas for shade, and the pool is accessible to the public even though the public is not allowed, they can just walk in. For $500/ night I didn't want to share pool with spring breakers who weren't staying there. Hotel needs to reduce the number of entries to make it more secure.
April 12, 2013
Rated 4 out of 5 by Baabs Great features
This hotel has great features and location! Our first visit to the keys and certainly not our last.
No need for rental car as everything you could want to visit or see is within reasonable walking distance.
The staff at the hotel was exceptional, all were so very friendly and helpful, especially Samantha, poolside waitstaff; she provided us with some great recommendations!
Hope to see you all again next year!
March 18, 2014
Rated 5 out of 5 by Billie Westin Key West
The hotel is in a great location with accomodating staff. My oceanfront room was comfortable and clean with a balcony and a perfect view. Access to the ferry to Sunset Key was convenient and timely. The bike racks were a major convenience. Computer and printer access for printing airline tickets was also a plus. Of course, the restaurant was convenient, staff was friendly and the food was good; loved the smoothie.
September 5, 2012
Rated 5 out of 5 by Carlos22 Best Location in Key West
This hotel has it all. Friendly staff, best location in Key West, great ambiance in the open terrace dining area and great food. We did not get to use the spa/pool and excercise facilities as we were too busy expoloring Key West. Our only complaint was a noisy air conditioning unit that had a pretty loud vibration which was most noticeable at night when we were trying to sleep. I would highly recommend this hotel.
October 29, 2012
Rated 1 out of 5 by lovekw would never stay here again
1. checked in and the shower drain was full of hair from the last guest.
2. called the spa to make an appointment, left a message as the voicemail suggsted. NOBODY called me back.
3. housekeeping came to clean my room. They made the bed and left. The ironing board was left in the middle of the room.
4. Elevator in the building I stayed in was horriffic. Smelled like urine, carpet filthy daily. Was never vaccumed.
December 11, 2012
Rated 2 out of 5 by Mht39 needs improvement
after the hotel gave our room away, acted like it was our fault. They were suppose to comp the resort fees which they did not do. We moved the next day to our regular room and our stolen , again they acted like it was our fault.
July 16, 2014
Rated 3 out of 5 by peterb13 the hotel is beautiful
This hotel is beautiful, rooms are great except no table in room. [had to eat on bed] . tried to adjust reservations 10 dys b-4 arrive.[ had better tomorr. package] wanted to add day. by the time they called back they said hotel was booked up. this was a lie. made seperate res. for added day . was charged $50 per day more on 1st res than for added day but stayed in 1 room. was told hotel could not adjust rates.
May 26, 2013
Rated 5 out of 5 by Caitlyn1 Great Location
This hotel was very clean, staff was knowledgeable and courteous. It is perfectly located to enjoy all the attractions within walking distance. Food was pricey for the quality. Would definitely stay again.
July 18, 2014
Rated 2 out of 5 by Flycatcher Not good enough
Great location, BUT....
- Inadequate lighting. Only two lamps; need at least three. Inadequate cfl bulbs.
-Not enough places to plug in electronic devices. Bathroom outlet is only one accessible. Since there is no desk, at least provide bedside & table lamps that have outlets in their bases.
-The really flimsy plastic cups are ridiculous.
-General feeling of room & balcony, though "best in hotel", is cramped & skimpy & not particularly attractive.
-Who is responsible for the horrible man with the cats who "entertains" at sunset? He is a noisy creep who spoils the experience and the view. It's the hotel's property, isn't it?
-Why does the lobby of our building have to have music & and why is it such bad music?
Bistro 245 isn't much....
Room ventilation was poor requiring a noisy drafty air conditioner and fan directly over the bed or propping the doors open
December 29, 2012
Rated 3 out of 5 by Chris27 Over-priced; under-delivered
The hotel should not be rated as a top resort. Other than its fabulous location in Key West, I found it to be significantly lacking in ammenities and staff service. This was my second stay within about six months. On both occasions, my room was not ready until well beyond the 4 o'clock "guaranted" check-in. Recently, I was literally painted into my room by maintenace painting the sidewalk in front of my room.
April 4, 2013
Rated 4 out of 5 by SEGALandCIGARS Watch out for the "OCEAN FRONT"?
No one even recognized our GOLD preferred status, but we did arrive late at the hotel , so they upgraded us to an OCEAN FRONT ROOM SUITE. I had booked an OCEAN FRONT King. Little did I know that there is a Marina right in front of the hotel. And Guess what? That is where the CRUISE SHIPS park. So we never got to the see the OCEAN! But the location was perfect! We walked everywhere and left the car for 3 days!
March 20, 2013
Rated 4 out of 5 by kj599 Don't fall for it
I've stayed at this hotel several times and it is a favorite. That said, this was the worst service I have ever experienced at this property. I was talked into the 'green' program. I was told that if you don't need your linens changed, hang a placard before 2 a.m. and you receive a $5 token to spend at the resort. What I found out was that you get no maid sercive, even when you ask for toiletries, alll I got was water and coffee. The concierge never even mentioned when I asked that once you hang that placard you are committed for the entire stay unless you specifically call. Evidently, talking to them personally does not count. I actually had to run down a maid for shampoo who was reluctant to give it to me. Very dissatisfied. DO NOT fall for their 'green' program. To receive $5 for this lack of service, especially at the premium prices charged to stay there is a slap in the face.
February 23, 2014
Rated 3 out of 5 by ke175 A bit dated and run-down for the price
We were less than impressed with the hotel considering the price. The location was great, and we enjoyed our balcony very much, but the room felt run-down and outdated. The layout of the room was awkward, and the bathroom was very small. To close the door to the toilet/shower area, you had to be a contortionist. We enjoyed our stay, but the hotel needs some cleanup and refreshing - like new carpet and paint.
April 29, 2013
Rated 4 out of 5 by LDL4 Good choice of hotels, but limited options
We were satisfied with our stay, but not the usual Westin experience. We paid for a pool/garden view and our room overlooked the building air conditioning units. Room was nice size and clean, although our air unit made loud noises while operating and it took two requests and all day to change out a low battery smoke alarm issue. I would stay there again because of the location, but request a different room.
October 9, 2013
Rated 5 out of 5 by Nigelace Good hotel in a very good location
We really enjoyed our short stay at this hotel. Lots of things going on close to the hotel; especially when the cruise ships docked. Our only minor complaint about the room was that the A/C unit was a little noisy at night.
We spent an evening at Latitudes restaurant on Sunset Key which was superb.
What let this experience down was the fact that there was a published dress code which we originally questioned, to clarify and accepted this. We appreciate that being Florida there was/is an expected casual aspect. However, flip-flops, football shirts, swim shorts and frayed denim jeans should be considered too scruffy. I am not a snob and enjoy casual dress but these examples were either just arrogance OR ignorance and if the latter then the restaurant needs to clarify more up front!
I appreciate that a restaurant wants to maximise revenue but there have to be rules that are enforced.
July 21, 2013
Rated 5 out of 5 by MoNet Excellent Hotel
This is our 3rd consecutive year staying at this hotel. Every year we have so much fun. We love that it's so centrally located, the poolside is beautiful and the staff is very friendly trying to please you all they can. Love their body lotion, my favorite.
July 7, 2014
Rated 4 out of 5 by Sunseeker007 Sunny Key West
Location, location, location! This hotel is within walking distance of most major attractions in Key West especially Mallory Square to watch sunsets and Duval Street. Facilities are above average. Starbucks coffee and bottled water in room every day is a definite plus! Would definitely stay here again... but wish they would change the carpet out for tile in the rooms.
May 15, 2014
Rated 4 out of 5 by bmw1998 Westin Key West Resort
Overall our stay was good. The service and the food at the cafe was excellent.
Biggest complaint I have is about the carpet in our room. It was very dirty. The bottom of my feet would get black from the dirt in the carpet and I had to scrub them clean before I went out. I felt like I had to wear my flip flops or slippers all the time. I don't understand why they don't shampoo or replace the carpet.
January 2, 2014
Rated 3 out of 5 by SeanOgden Conference
Welllll, The hotel was average in every way. While the room was marina-front, it was basically a cruise ship parking lot, couldnt really see anything. The front desk staff was largely diffident, in fact one repeatedly asked my partner if he "needed any help" while sitting in the lobby drinking the coffee the hotel provides while doing crosswords, it was pretty clear his presence was questioned. Don't bother saying hello to any of the housekeeping staff, they wont look you in the face or bother to respond (Im a polite, friendly guy). The bathrooms are poorly designed, no door for privacy to change or not disturb a roomate., when I mentioned this to the front desk staff, they simply stared at me, and I got a similar response from the Manager on duty. The location is ok, but the overall place needs a lot of work to bring it up to standard. I do not think I will be returning to this hotel.
November 11, 2013
Rated 5 out of 5 by CBME Excellent!!!
From the moment we made our reservation over the phone to the moment we left the hotel, the staff that took care of our weekend vacation worked diligently for our romantic getaway to be special and romantic. I forgot to make dinner and brunch reservation and we were accommodated for the most romantic and delicious dinner at Latitudes and Sunday brunch. We can't wait to return :-)
April 22, 2014
Rated 5 out of 5 by Norman1 Great Hotel
Pros- awesome staff, great food, promt room service, spacious room with comfortable beds, the service here at the Westin was outstanding,
cons-shower could be cleaner some mold in the grout lines, carpet needed a steam cleaning, upgraded to a sunset ocean vie room paid extra to have a cruise ship block our view half the time
overall a class act and great location that I would recommend to anyone!
December 14, 2013
Rated 5 out of 5 by Sniper506 My stay at the Westin
First, it was more than I bargained for! I wanted a king room arrived and was given at no extra charge a suite! It was amazing!! The room smelled wonderful, it was very clean and the comforts were non stop up to and especially the bed! The staff was very courteous and friendly, great job to all!
We would not even think of staying anywhere else upon a return to the key west area!
Many thanks W & T
August 16, 2013
Rated 5 out of 5 by Mary1097 This hotel has great location and facilities
We were very happy with our choice of the Westin Key West. Great location, very good facilities, responsive staff. Access to Sunset Key was another big plus. We would definitely stay here again when visiting Key West.
July 11, 2014
Rated 4 out of 5 by BPDCHF121 Great Hotel..incompetant reservation service
My stay at the hotel was beyond my expectations. The Bistro 245 is an excelant restaurant. But it took 3 phone calls to get my reservations correct the through the 800 call center. It wasn't until I called the hotel direct that I received the accomodations I was looking for. I am now involved in a credit card dispute because of the call centers incompetance. Other than that, my stay was superb
March 11, 2013
Rated 2 out of 5 by nevil7 Worse Stay Ever In Keywest
I've been a SPG member for several years. This is the first time I was treated like low class...staff was very rude my SPG member ship wasn't recognized at all. I asked for an ocean front view I got a view of the aqua marina. Staff said that's what I booked. I left early because I didn't get the service I was looking for and I was charged the full price for both night instead of one.
March 20, 2014
Rated 5 out of 5 by Verob6 Kudos
Our suite was fabulous. A special recognition for Allie our bartender at the Sunset Grill. She was a professional and fun person. She gave us recommendations for specific food desires and spent time just talking and doing what bartenders do.
We also ate at Latitudes which was wonderful. Our waiter Steven was excellent as well. We could not be pleased anymore with our stay .,we shall we return
July 25, 2012
Rated 3 out of 5 by Spanky Beds are VERY uncomfortable
The location of the hotel is great. Right on the water, and in the heart of the Key West bars and shopping.
The beds are EXTREMELY uncomfortable. Both my wife and I had back pain after sleeping on these beds, and we don't have back problems.
The air conditioner is VERY VERY noisy. It makes a constant rattling sound, and keeps you up.
We were upgraded from a partial ocean view to an ocean front room because our room wasn't ready on time. Great, except it turned out to be a cruise ship view more than an ocean view. The cruise ship parks right in front of the hotel. On top of that, there are several trees right in front of the balcony's that block the ocean view.
Other than that, the room was very clean, the maid service was excellent, and the hotel staff is very nice.
This hotel is nice, but definitely NOT worth the money. I would not go back. There are other hotels in the area that are better.
April 22, 2013