Rated 5 out of 5 by sunchaser Great Location
This Westin is centrally located. Each day we took a short walk to Mallory Square, Duval Street and the museums were just steps away from our room. I loved this resort and the amenities. The staff was very friendly and responded quickly to resolve an issue within minutes. The lush landscaping is the perfect backdrop for a tropical paradise. I enjoyed the ocean view each morning and the private patio. I would recommend this resort for families and singles.
March 26, 2013
Rated 4 out of 5 by timmy10 Last minute vacation
Good points: Weather was bad where were orginally. We decided to go to Key West for better weather. We were able to get a room a couple hours before our arrival and check in early. The room was clean with a beautiful view, The staff was very polite and helpful. Very close to Duval Street. I would go back. Bad Points: No beach, We tried to extend our stay, but they raised our nightly rate over $100 a night and would not except AAA or Government discounts.
May 31, 2013
Rated 2 out of 5 by davidTW12 Good location but bad service
Very good location and nice hotel
- Very unpleasant staff especially at the reception.
-Very small room with very small noisy balcony.
-Air conditioning in the room, very noisy.
-The room was not clean (bedding)
-Communs parts were dirty (fitness room, bars, corridors)
-Place not safe, every body can enter in the hotel,reach the floors, stay at the swimming pool.
-The charged price was not the booking price, we have to ask for the manager.
August 30, 2012
Rated 2 out of 5 by UnhappyCamper Not a typical Westin experience
This was a bucket list vacation for my wife and we had saved up our points for a week stay in Key West. I have stayed at many Westins around the country and have come to really enjoy the heavenly beds and baths and also the consistency from property to property. The Westin Key West does not stand up to the usual expectations. I was very disappointed that we spent a week's vacation from work and all the points in our account for this sub par experience.
May 20, 2013
Rated 5 out of 5 by Bracksue1 Awesome Home Away From Home
We arrived for a 5 day vacation and my husband was rushed to the hospital the day we got there with a collapsed lung. He was in there for 7 nights. The staff at the hotel gave us incredible service and understanding from the valet to the concierge to the maintenance staff. Our dog, son and I had a fantastic stay, the hotel let us stay in the suite for the balance of the time and really felt like it was a home away from home. Thank you Westin Key West!
August 9, 2012
Rated 2 out of 5 by nevil7 Worse Stay Ever In Keywest
I've been a SPG member for several years. This is the first time I was treated like low class...staff was very rude my SPG member ship wasn't recognized at all. I asked for an ocean front view I got a view of the aqua marina. Staff said that's what I booked. I left early because I didn't get the service I was looking for and I was charged the full price for both night instead of one.
March 20, 2014
Rated 5 out of 5 by MW26 The Staff
My wife and I have been members of the Starwood Prefered Guest program (spg)for 12 years and during that time we have stayed in many Starwood Properties. The most glamorous resort is only as good as its staff. The Westin Key West has the most proficient staff I have seen in any resort we have stayed in. Thank You
April 13, 2014
Rated 4 out of 5 by Joan needs cleaning & maintenance
I love the Westin @ Key West. I've stayed there many times. For comfort and location, you can't beat it. Heavenly beds are wonderful. This trip, however, I was surprised that it wasn't as clean as I think it should be. Curtains w/ stains. Baseboards not clean, blinds dusty, windowsills in halls dusty. AC unit very dirty. On deck, needs painting. Not 5 star as it should be. Staff courteous, helpful. Pool great, service great. Bistro 245 nice.
October 18, 2013
Rated 4 out of 5 by Mikey Excellent location and comfort
We had a ground floor standard room with pool/garden view which had french doors leading to a tiny private patio with chairs and table - nice feature. Carpet and paint were a little tired for this category of hotel but room was large, very clean with a comfortable bed as expected.
Despite being Spring Break and lots of people, the room was quiet overnight.
Pool was a perfect temperature and we had 2 tasty meals in the waterfront restaurant.
March 12, 2013
Rated 4 out of 5 by kj599 Don't fall for it
I've stayed at this hotel several times and it is a favorite. That said, this was the worst service I have ever experienced at this property. I was talked into the 'green' program. I was told that if you don't need your linens changed, hang a placard before 2 a.m. and you receive a $5 token to spend at the resort. What I found out was that you get no maid sercive, even when you ask for toiletries, alll I got was water and coffee. The concierge never even mentioned when I asked that once you hang that placard you are committed for the entire stay unless you specifically call. Evidently, talking to them personally does not count. I actually had to run down a maid for shampoo who was reluctant to give it to me. Very dissatisfied. DO NOT fall for their 'green' program. To receive $5 for this lack of service, especially at the premium prices charged to stay there is a slap in the face.
February 23, 2014
Rated 3 out of 5 by Cubaray Great room, confusing layout to property
The room was very nice and comfy. Unfortunately, a couple of things made for a less than excellent experience:
1. Confusing layout. The rooms are in a separate building from check in. Staff neglected to mention this and there are no signs explaining this either. 30 minutes wasted.
2. Coffee. We need coffee in the lobby! Even if it's for sale, just get it in the lobby.
It's a good place for vacationers, terrible for the business traveler!
August 26, 2012
Rated 5 out of 5 by RobertB a great stay
we spent a night here during our trip to florida. front desk staff were very friendly and professional. our ocean view room was very clean, comfortable, and nicely furnished in the typical westin style. we had breakfast on the waterfront at the restaurant in the secondary building. Food and service were great and very reasonably priced to our pleasant surprise. of course, the location simply cannot be beat. all in all a very nice stay.
February 23, 2012
Rated 4 out of 5 by Mike500 Will return again
This was our first time to Key West and chose The Westin based on its reputation. We were very pleased with the accommodations, the staff was welcoming and very helpful. The location of the hotel was ideal. Views of the water were unobstructed and the the perfect spot to view magnificent sunsets. We plan to return to Key West and will stay at this Westin hotel again. The room was quiet, bed was comfortable and the hotel is kept clean.
September 22, 2012
Rated 5 out of 5 by ValentinG Perfect place to stay in Key West
WIth a friend we decided to spend a night in Key West after our trip to Miami and enjoyed our stay in The Westin Key West Resort & Marina. The hotel is perfectly located, closed to Duval street, the staff is really nice, the rooms are big and the swimming pool is great! Too bad we missed the sunset.
April 10, 2014
Rated 1 out of 5 by Elm2 From check in to room very disappointing
We were very disappointed with the check in and the room was disappointing. One of my rooms was cancelled, they did not know why.The room we were finally given was on the first floor by the pool it was dark and felt like a motel .We were so tired after five hours of driving we checked the bed and went to sleep.The next morning we saw nail clipping by the sink vanity and hair on the walls when we showered.Not a good experience at all.
January 22, 2013
Rated 2 out of 5 by Kukarita Hotel Stay
Upon arriving, the staff was friendly, but the surprises started the minute I walked in the room. I rented an oceanfront room. The furniture was outdated and worn. The cable tv in the living room was fuzzy and hard to look at. The air conditioning system was a wall unit (a wall unit!)! What year are we in? The thing was cold, but super noisy. The mini bar was completely empty and when I called to ask why, they said that Westin no longer offered mini bar services, but that they would be happy to provide me with whatever I wanted.
It was late, so I figured I'd go to bed and make the best of it. I must say that the bed was comfortable. When I awoke in the morning, I discovered that a cruise ship was parked right in front of my window. I was flabbergasted. I paid five star prices for a two star hotel. Needless to say, I will not be returning to this hotel.
February 25, 2013
Rated 5 out of 5 by Ace46 The staff at this hotel is awesome
The staff made celebrating my husbands 70th birthday a real treat. Al at check in was terrific. Diane got us our favorite room and sent our favorite wine. The cleaning staff delivered a room full of balloons and birthday cake. It does not get any better.
April 18, 2014
Rated 5 out of 5 by Suuzzq Key west
We could not have been more pleased with the hotel and the staff. From the moment we arrived until we left the staff was friendly and accomadating. The hotel was spotless! I had read reviews before I booked and a few people complained about the cruise ship docking in front of the hotel, I guess some people need something to complain about! The docking of the ship does not affect your stay at the hotel at all, if anything the town is just more crowded while the ship is docked there.. The room was spotless, the beds were amazingly comfortable, the amenities were outstanding. I do not have one complaint about the stay at the Westin Key West. It was a 5 star resort. I picked this hotel due to the proxiimity of where it was located, which is 2 blocks off of Duval Street. Everything we needed was In walking distance, great location, great service, great food.
August 24, 2013
Rated 2 out of 5 by UnhappyCamper Unwilling to honor reservation
Made reservation in April 2012. Arrived in Key West and they would not honor the rate that was quoted on the reservation. Manager said they never had such a rate even though it was on my written paperwork e-mailed to me after I made the reservation. I had to call corporate headquarters and a day later they did honor the rate I was quoted for only 2 days. No apology from the Westin hotel staff. In addition the bell captain was given information about the power chair we rented. He however never relayed the important info. to us. The concierge who made the power chair arrangements was very upset with the bell captain. In addition the bell captain treated the wheelchair representative rudely. I had also reserved a handicapped room. We didn't get one. The explanation was that they don't have handicapped suites in that hotel. They did bring us a shower chair.
February 6, 2013
Rated 3 out of 5 by Marathon340 Expectation
This hotel has the potential to be the best, but it is dirty and out dated for the prices they charge. The rooms are NOT what the website pictured. The dirt from the vents are thick and also in different areas like the towel bar. The windows are even dirty. What is hard is that the location is fantastic! and the service at the restaurant is excellent.
Amy (mgr) needs to really listen, she pretends and did little to fix situation.
January 21, 2013
Rated 5 out of 5 by TLC70 Fantastic hotel
Our stay at this facility was one of the most memorable and enjoyable vacatins we have taken. The quality of the faclity and friendlyness of the staff were exceptional. The location was perfect.
April 25, 2014
Rated 3 out of 5 by Traveler Not what I expectd
Traveling with 3 couples for a weekend get away to Key West. When booking the room we were told we would have 3 ocean front rooms together. We ended up in two separate buildings overlooking the marina with huge cruise ships in the backdrop most of the time. My wife was sick and confined to the room for the first two days. The cable in our room was out the entire time mostly no English channels; asked for it to be fixed every day and no one ever showed up. Finally asked for a manager and was told it was a hotel wide issue. The local cable company couldn't fix it until Monday after we left. Then at breakfast I see ESPN on at the restaurant. When I called the manager back they said it was only out in 4 rooms. I was puzzled why no one informed of this issue until I asked for the manager and why no one attempted to move us to a room where the cable worked properly?
November 11, 2013
Rated 5 out of 5 by SeaSIx Perfect Location at Key West
The valet staff dropped the ball when we arrived, but luckily the hotel picked up the ball and scored big time. Great room, outstanding view. We had a 1 bedroom suite with a direct ocean view, I never expected a 1 bedroom suite with 2 bathrooms. Much roomier than we expected. Very nice! I will gladly come back here, but I will expect the valet staff to unpack my car so my wife and I don't have to drag our bags into the lobby,.
March 29, 2013
Rated 5 out of 5 by JohnJamie Perfect Honeymoon
My wife and I returned from our Honeymoon from the Westin today and all we can say is PERFECTION, From Becky at the concierge who had a smile every day and truly went out of her way to help make the trip perfect - I say Thank You Andy at the pool bar and Tim from engineering, always a smile and always happy to assist. It was perfect in everyway and we will be back,
March 13, 2014
Rated 4 out of 5 by EdwardK Great Location
I enjoyed my recent stay at The Westin Key West Resort & Marina. It is located where almost everything is within easy walking distance.
The food in the Bistro 245 was excellent especially for breakfast and lunch. It would've been nice if there were an indoor bar/lounge. On very hot days, the outdoor area can get a little intense. The evenings there however, were very comfortable.
My room was extremely clean and confortable.
May 28, 2012
Rated 1 out of 5 by EdSN Worst stay ever
I stayed in a room next to elevator 1st night.
My wife & I couldn't fall asleep because of unbelievable noise, even though we aren't sound sensitive people.
We complained to front desk, and they knew the problems, they said every guest complains. First thing they said was "we can't adjust room rate" ,we didn't even ask to adjust. Very disappointed. That was not a sellable room. I travel very often, it was the worst stay ever!
December 31, 2012
Rated 4 out of 5 by Lori51 Spring break
We loved the location of our hotel. It was walking distance to all restaurants and attractions, yet it was quiet and very peaceful. I would definitely return to the Westin, Key West.
April 23, 2014
Rated 3 out of 5 by Carog Key West Trip
Loved the hotel and the location is in the heart of Key West. You are able to walk to all the great restaurants and shopping.
I was disappointed with check-in that they didn't provide an overview of the hotel locations for the pool and restaurants, they only directed me to the building where my room was. There were four people at check-in and I was the only one checking in. They could have been a little more personal.
July 17, 2013
Rated 5 out of 5 by Markwv excellent
We stayed at this Westin for a friend's wedding. we were very happy and impressed with our stay. we got upgraded to an ocean view upon arrival. the wedding on sunset key island was beautiful. The staff was friendly. The bistro 245 was our best meal in key west. The location of the hotel is ideal. only con was a small pool with many kids running around. we will definitely return to this hotel and possibly the cottages.
June 21, 2013
Rated 4 out of 5 by Jason Excellent hotel
Almost everything was great, food at hotel was great, pool was great, great location, gym was nice. My only issues - pool could use some umbrellas for shade, and the pool is accessible to the public even though the public is not allowed, they can just walk in. For $500/ night I didn't want to share pool with spring breakers who weren't staying there. Hotel needs to reduce the number of entries to make it more secure.
April 12, 2013