Rated 4 out of 5 by Tom11456 This hotel is very pricey for what you get.
Great location but in my opinion this hotel is about the same as any other Weston. Very pricey if using points or paying, plus they charge a resort fee on top of everything else and they no longer allow late check outs. Since last year they have almost doubled the SPG point charge. This was my third stay and I'm not sure I will be back at these rates. I can stay in Maui for a week for the same I paid for three nights.
March 22, 2014
Rated 5 out of 5 by Suuzzq Key west
We could not have been more pleased with the hotel and the staff. From the moment we arrived until we left the staff was friendly and accomadating. The hotel was spotless! I had read reviews before I booked and a few people complained about the cruise ship docking in front of the hotel, I guess some people need something to complain about! The docking of the ship does not affect your stay at the hotel at all, if anything the town is just more crowded while the ship is docked there.. The room was spotless, the beds were amazingly comfortable, the amenities were outstanding. I do not have one complaint about the stay at the Westin Key West. It was a 5 star resort. I picked this hotel due to the proxiimity of where it was located, which is 2 blocks off of Duval Street. Everything we needed was In walking distance, great location, great service, great food.
August 24, 2013
Rated 2 out of 5 by UnhappyCamper Unwilling to honor reservation
Made reservation in April 2012. Arrived in Key West and they would not honor the rate that was quoted on the reservation. Manager said they never had such a rate even though it was on my written paperwork e-mailed to me after I made the reservation. I had to call corporate headquarters and a day later they did honor the rate I was quoted for only 2 days. No apology from the Westin hotel staff. In addition the bell captain was given information about the power chair we rented. He however never relayed the important info. to us. The concierge who made the power chair arrangements was very upset with the bell captain. In addition the bell captain treated the wheelchair representative rudely. I had also reserved a handicapped room. We didn't get one. The explanation was that they don't have handicapped suites in that hotel. They did bring us a shower chair.
February 6, 2013
Rated 3 out of 5 by Marathon340 Expectation
This hotel has the potential to be the best, but it is dirty and out dated for the prices they charge. The rooms are NOT what the website pictured. The dirt from the vents are thick and also in different areas like the towel bar. The windows are even dirty. What is hard is that the location is fantastic! and the service at the restaurant is excellent.
Amy (mgr) needs to really listen, she pretends and did little to fix situation.
January 21, 2013
Rated 5 out of 5 by KeysAnglersRMN Amazing resort in Key West
From the moment we checked in on 7-7-2014 until we left on 7-11-2014 we had an amazing time. Joann at the front desk was super nice and accommodating to us. She truly is an exceptional employee. She sent us a very nice treat for us to celebrate my Birthday. i read a lot of negative reviews regarding people complaining about cruise ships blocking their view & people walking back & forth on and off the ship. Maybe those people should've done their homework before they booked a room at a truly amazing hotel @ ground zero in Key West. The ships come in the morning and are gone b4 sunset not blocking any views if you're staying oceanfront. This place sits directly next door to Mallory Square & walking distance basically anywhere in Key West. Our first & 3 rd day we rented wave runners from Fury Watersports which has a booth & all the Waverunners right on the property. My son, wife & myself had a blast with that. The 2nd day i booked a half day light tackle bottom fishing trip. I made arrangements prior to arriving & the Captain picked us up at the onsite Marina then took us bottom fishing for 4 hours. We filled a cooler up with a whole bunch of 2-3 lb Yellowtail Snapper.
Getting back to the accommodations... The double queen room was plenty big & super comfortable. The worst part about our experience was having to check out & go back to Palm Beach County, Fl. We can't wait to get back down to Key West & do it all over again.
July 15, 2014
Rated 3 out of 5 by travel1129 Your room needs some work
I really loved the facility, however, I was really dissapointed with my room. The sink was stuffed up and as a result each time I needed to brush my teeth, wash my hands or just needed water I had to use the shower because the sink would not drain. In addition, my phone was not woking. I could call out to the staff but it would either not connect and it never rang. I tried to look for how to turn on the ringer but never got it working. The room was clean although there was a used bandaid left in the shower, which was kinda gross. Other than that, all else was great except when I was checking out and told this to the front desk person she didnt even seem to blink. She said oh I will write these down. There was no im sorry or any statement about how that is not the way the Westin does business. To be honest, I often stay at Westin's and this was truly so dissapointing. Too bad!
March 31, 2014
Rated 5 out of 5 by SeaSIx Perfect Location at Key West
The valet staff dropped the ball when we arrived, but luckily the hotel picked up the ball and scored big time. Great room, outstanding view. We had a 1 bedroom suite with a direct ocean view, I never expected a 1 bedroom suite with 2 bathrooms. Much roomier than we expected. Very nice! I will gladly come back here, but I will expect the valet staff to unpack my car so my wife and I don't have to drag our bags into the lobby,.
March 29, 2013
Rated 4 out of 5 by Sunseeker007 Sunny Key West
Location, location, location! This hotel is within walking distance of most major attractions in Key West especially Mallory Square to watch sunsets and Duval Street. Facilities are above average. Starbucks coffee and bottled water in room every day is a definite plus! Would definitely stay here again... but wish they would change the carpet out for tile in the rooms.
May 15, 2014
Rated 4 out of 5 by EdwardK Great Location
I enjoyed my recent stay at The Westin Key West Resort & Marina. It is located where almost everything is within easy walking distance.
The food in the Bistro 245 was excellent especially for breakfast and lunch. It would've been nice if there were an indoor bar/lounge. On very hot days, the outdoor area can get a little intense. The evenings there however, were very comfortable.
My room was extremely clean and confortable.
May 28, 2012
Rated 1 out of 5 by EdSN Worst stay ever
I stayed in a room next to elevator 1st night.
My wife & I couldn't fall asleep because of unbelievable noise, even though we aren't sound sensitive people.
We complained to front desk, and they knew the problems, they said every guest complains. First thing they said was "we can't adjust room rate" ,we didn't even ask to adjust. Very disappointed. That was not a sellable room. I travel very often, it was the worst stay ever!
December 31, 2012
Rated 3 out of 5 by Traveler Not what I expectd
Traveling with 3 couples for a weekend get away to Key West. When booking the room we were told we would have 3 ocean front rooms together. We ended up in two separate buildings overlooking the marina with huge cruise ships in the backdrop most of the time. My wife was sick and confined to the room for the first two days. The cable in our room was out the entire time mostly no English channels; asked for it to be fixed every day and no one ever showed up. Finally asked for a manager and was told it was a hotel wide issue. The local cable company couldn't fix it until Monday after we left. Then at breakfast I see ESPN on at the restaurant. When I called the manager back they said it was only out in 4 rooms. I was puzzled why no one informed of this issue until I asked for the manager and why no one attempted to move us to a room where the cable worked properly?
November 11, 2013
Rated 4 out of 5 by Baabs Great features
This hotel has great features and location! Our first visit to the keys and certainly not our last.
No need for rental car as everything you could want to visit or see is within reasonable walking distance.
The staff at the hotel was exceptional, all were so very friendly and helpful, especially Samantha, poolside waitstaff; she provided us with some great recommendations!
Hope to see you all again next year!
March 18, 2014
Rated 3 out of 5 by Carog Key West Trip
Loved the hotel and the location is in the heart of Key West. You are able to walk to all the great restaurants and shopping.
I was disappointed with check-in that they didn't provide an overview of the hotel locations for the pool and restaurants, they only directed me to the building where my room was. There were four people at check-in and I was the only one checking in. They could have been a little more personal.
July 17, 2013
Rated 5 out of 5 by Markwv excellent
We stayed at this Westin for a friend's wedding. we were very happy and impressed with our stay. we got upgraded to an ocean view upon arrival. the wedding on sunset key island was beautiful. The staff was friendly. The bistro 245 was our best meal in key west. The location of the hotel is ideal. only con was a small pool with many kids running around. we will definitely return to this hotel and possibly the cottages.
June 21, 2013
Rated 4 out of 5 by Jason Excellent hotel
Almost everything was great, food at hotel was great, pool was great, great location, gym was nice. My only issues - pool could use some umbrellas for shade, and the pool is accessible to the public even though the public is not allowed, they can just walk in. For $500/ night I didn't want to share pool with spring breakers who weren't staying there. Hotel needs to reduce the number of entries to make it more secure.
April 12, 2013
Rated 5 out of 5 by CBME Excellent!!!
From the moment we made our reservation over the phone to the moment we left the hotel, the staff that took care of our weekend vacation worked diligently for our romantic getaway to be special and romantic. I forgot to make dinner and brunch reservation and we were accommodated for the most romantic and delicious dinner at Latitudes and Sunday brunch. We can't wait to return :-)
April 22, 2014
Rated 5 out of 5 by Billie Westin Key West
The hotel is in a great location with accomodating staff. My oceanfront room was comfortable and clean with a balcony and a perfect view. Access to the ferry to Sunset Key was convenient and timely. The bike racks were a major convenience. Computer and printer access for printing airline tickets was also a plus. Of course, the restaurant was convenient, staff was friendly and the food was good; loved the smoothie.
September 5, 2012
Rated 5 out of 5 by Carlos22 Best Location in Key West
This hotel has it all. Friendly staff, best location in Key West, great ambiance in the open terrace dining area and great food. We did not get to use the spa/pool and excercise facilities as we were too busy expoloring Key West. Our only complaint was a noisy air conditioning unit that had a pretty loud vibration which was most noticeable at night when we were trying to sleep. I would highly recommend this hotel.
October 29, 2012
Rated 1 out of 5 by lovekw would never stay here again
1. checked in and the shower drain was full of hair from the last guest.
2. called the spa to make an appointment, left a message as the voicemail suggsted. NOBODY called me back.
3. housekeeping came to clean my room. They made the bed and left. The ironing board was left in the middle of the room.
4. Elevator in the building I stayed in was horriffic. Smelled like urine, carpet filthy daily. Was never vaccumed.
December 11, 2012
Rated 4 out of 5 by kj599 Don't fall for it
I've stayed at this hotel several times and it is a favorite. That said, this was the worst service I have ever experienced at this property. I was talked into the 'green' program. I was told that if you don't need your linens changed, hang a placard before 2 a.m. and you receive a $5 token to spend at the resort. What I found out was that you get no maid sercive, even when you ask for toiletries, alll I got was water and coffee. The concierge never even mentioned when I asked that once you hang that placard you are committed for the entire stay unless you specifically call. Evidently, talking to them personally does not count. I actually had to run down a maid for shampoo who was reluctant to give it to me. Very dissatisfied. DO NOT fall for their 'green' program. To receive $5 for this lack of service, especially at the premium prices charged to stay there is a slap in the face.
February 23, 2014
Rated 4 out of 5 by Blomman Great
Perfect located close to everything, helpful staff, just one thing to improve. In the rooms; Buy new aircon without 80db fan, pleace!
Can recommend it anyway!
June 26, 2014
Rated 3 out of 5 by peterb13 the hotel is beautiful
This hotel is beautiful, rooms are great except no table in room. [had to eat on bed] . tried to adjust reservations 10 dys b-4 arrive.[ had better tomorr. package] wanted to add day. by the time they called back they said hotel was booked up. this was a lie. made seperate res. for added day . was charged $50 per day more on 1st res than for added day but stayed in 1 room. was told hotel could not adjust rates.
May 26, 2013
Rated 2 out of 5 by Flycatcher Not good enough
Great location, BUT....
- Inadequate lighting. Only two lamps; need at least three. Inadequate cfl bulbs.
-Not enough places to plug in electronic devices. Bathroom outlet is only one accessible. Since there is no desk, at least provide bedside & table lamps that have outlets in their bases.
-The really flimsy plastic cups are ridiculous.
-General feeling of room & balcony, though "best in hotel", is cramped & skimpy & not particularly attractive.
-Who is responsible for the horrible man with the cats who "entertains" at sunset? He is a noisy creep who spoils the experience and the view. It's the hotel's property, isn't it?
-Why does the lobby of our building have to have music & and why is it such bad music?
Bistro 245 isn't much....
Room ventilation was poor requiring a noisy drafty air conditioner and fan directly over the bed or propping the doors open
December 29, 2012
Rated 3 out of 5 by Chris27 Over-priced; under-delivered
The hotel should not be rated as a top resort. Other than its fabulous location in Key West, I found it to be significantly lacking in ammenities and staff service. This was my second stay within about six months. On both occasions, my room was not ready until well beyond the 4 o'clock "guaranted" check-in. Recently, I was literally painted into my room by maintenace painting the sidewalk in front of my room.
April 4, 2013
Rated 4 out of 5 by SEGALandCIGARS Watch out for the "OCEAN FRONT"?
No one even recognized our GOLD preferred status, but we did arrive late at the hotel , so they upgraded us to an OCEAN FRONT ROOM SUITE. I had booked an OCEAN FRONT King. Little did I know that there is a Marina right in front of the hotel. And Guess what? That is where the CRUISE SHIPS park. So we never got to the see the OCEAN! But the location was perfect! We walked everywhere and left the car for 3 days!
March 20, 2013
Rated 3 out of 5 by ke175 A bit dated and run-down for the price
We were less than impressed with the hotel considering the price. The location was great, and we enjoyed our balcony very much, but the room felt run-down and outdated. The layout of the room was awkward, and the bathroom was very small. To close the door to the toilet/shower area, you had to be a contortionist. We enjoyed our stay, but the hotel needs some cleanup and refreshing - like new carpet and paint.
April 29, 2013
Rated 4 out of 5 by LDL4 Good choice of hotels, but limited options
We were satisfied with our stay, but not the usual Westin experience. We paid for a pool/garden view and our room overlooked the building air conditioning units. Room was nice size and clean, although our air unit made loud noises while operating and it took two requests and all day to change out a low battery smoke alarm issue. I would stay there again because of the location, but request a different room.
October 9, 2013
Rated 5 out of 5 by JAVIER100 EXCELENT
ONE WORD; EXCELENT
I HAVE TO COME BACK AGAIN.
MR. AL DUNCAN ; EXCELENT.
July 1, 2014
Rated 5 out of 5 by Nigelace Good hotel in a very good location
We really enjoyed our short stay at this hotel. Lots of things going on close to the hotel; especially when the cruise ships docked. Our only minor complaint about the room was that the A/C unit was a little noisy at night.
We spent an evening at Latitudes restaurant on Sunset Key which was superb.
What let this experience down was the fact that there was a published dress code which we originally questioned, to clarify and accepted this. We appreciate that being Florida there was/is an expected casual aspect. However, flip-flops, football shirts, swim shorts and frayed denim jeans should be considered too scruffy. I am not a snob and enjoy casual dress but these examples were either just arrogance OR ignorance and if the latter then the restaurant needs to clarify more up front!
I appreciate that a restaurant wants to maximise revenue but there have to be rules that are enforced.
July 21, 2013
Rated 4 out of 5 by bmw1998 Westin Key West Resort
Overall our stay was good. The service and the food at the cafe was excellent.
Biggest complaint I have is about the carpet in our room. It was very dirty. The bottom of my feet would get black from the dirt in the carpet and I had to scrub them clean before I went out. I felt like I had to wear my flip flops or slippers all the time. I don't understand why they don't shampoo or replace the carpet.
January 2, 2014