Rated 4 out of 5 by MickLCA What you expect in a conference hotel
Staff was very nice and attentive, especially the housekeeping staff. Wifi wasn't a problem like it has been in the past. But there seemed to be a charge for everything from the $6 bottles of tap water in the room (just read the label, most bottled water is actually tap water from somewhere) to the Internet (which I was told was free "but you'll still have to agree to pay for.... We just won't charge you.")
February 22, 2013
Rated 4 out of 5 by Rosie15 Small issues
Overall, we had a wonderful time. The hotel is in a great location with amazing views and the staff was very helpful. But they really need to pay attention to the little things . . . The robe in the room had a huge hole in it and a couple of the bath towels had holes too. Our cable was also terrible. Most of the channels were unwatchable. They had a handful of HD channels that were clear, but that is all.
August 27, 2013
Rated 5 out of 5 by vic60 lovely hotel, consider easier WiFi access
This is a lovely hotel with quick, courteous service and extremely comfortable rooms and beds. There is a little noise from Market street (construction late at night) but it did not interfere with sleep. At the meeting, it would have been great to have WiFi. I was told that it was prohibitively expensive; this seems silly and petty in this IT-dependent age. All in all I would strongly recommend this hotel
May 19, 2013
Rated 5 out of 5 by Castillo32 Great customer service.
As soon as we arrived we were warmly greeted by the vale. When we got to the counter Jennifer was very friendly and helpful. My SPG account was closed from inactivity and she was quick to re activate my account and set up us in a beautiful view of AT&T Park and the bay. Everything was great and the price was very competitive for Union Square. My only reservation was the price of the drinks at the lounge.
July 7, 2013
Rated 5 out of 5 by Mike900 Another Great Westin!
I traveled to SF to see the final game of the World Baseball Classic. My stay was paid for by a points redemption. Staff was most accommodating and welcoming, especially David at the front desk. The room was immaculate and met all my needs.
The only downside was the lighting in the restaurant, Decca. It was wholly inadequate to even read the menu. But, I must say that the service and food was excellent!
March 21, 2013
Rated 5 out of 5 by Sparty1 Great Location, staff and comfort
We have been staying at this hotel for over 8 years. The experience with the location, hotel and staff has been consistently excellent.
June 23, 2014
Rated 5 out of 5 by Ontariopaul Great Location
We just spent 5 nights at the Westin Market and found it an excellent base to see all the sights in San Francisco. The staff were all wonderful from check- in to check-out. The breakfast buffet was excellent and the concierge knew the city inside out. Rooms are a bit small, but so are most city hotels. The views were amazing and the beds and bathrooms were excellent. We will definitely stay here again.
May 22, 2012
Rated 2 out of 5 by Buntguy Westin Can Do Better
I stayed at Westin on business twice during the month and was disappointed both times for one reason or the other. At SF, the room seemed smaller than a closet and tucked next to the ice machine. Internet connections were spotty at both locations but worked OK after spending 30 minutes with tech support. While the breakfast was good, the menu choice and quality of dinner at SF Westin was below average.
November 23, 2012
Rated 3 out of 5 by Elaine99 21st century
Welcome to the 21st century.
I would not recommend staying at this hotel because I can stay in much less expensive facilities and have free wireless access. It is ridiculous that you make guests pay to connect to the internet.
No, I'll go elsewhere until the Westin decides to join all the other hotel chains that do provide access.
Too bad, because the hotel otherwise meets my needs and I travel often.
November 5, 2012
Rated 4 out of 5 by mpmjpm Overall good hotel
We stay at this hotel periodically when going to the city for events. We like the location and the property. We give it an average rating for room comfort because the fan in the bathroom cannot be turned off. In some rooms it is less of a problem than others. It was particularly noisy in the room we had in our most recent stay and interfered with our getting a good night's sleep, even with earplugs.
October 9, 2013
Rated 4 out of 5 by Greg8 Great location
Very nice hotel but a poor value. It is not far from Union Square and other shopping, art museums, the convention center, the Metreon, and many restaurants. The room rates and restaurant are expensive but the parking is especially costly.
June 9, 2014
Rated 5 out of 5 by BLH11 Weston Market Street, San Fran
WE found all the employees to be extremely courteous and helpful. The location cannot be better.
June 25, 2014
Rated 5 out of 5 by Sue222 Always consistently excellent
My most recent stays at the Westin Market Street were Thursday 2/14 and Saturday 2/16 and both days were equally satisfactory with a clean, quiet, updated room on the SPG Preferred floors. I will continue to stay at this location during my regular trips to San Francisco and will stay at Westins in the other cities I visit as well. Great job, thanks very much for the dependable treatment I receive.
February 17, 2013
Rated 5 out of 5 by Saeedb Thank you
I had a great time staying at Westin. Everything was fantastic.
June 27, 2014
Rated 5 out of 5 by Noname888 Noname
The staff was very helpful.
June 29, 2014
Rated 3 out of 5 by Chris34 Good Hotel - Great Concierge
I rated the hotel as average as it meets the minimum requirements - a comfortable room in a convenient downtown location. I also recommend checking your bill as mine contained additional charges that should have been complimentary.
If I was rating Toby the Concierge, he would get 5 stars. Very helpful and went above an beyond. Toby knows the area and how to get you event tickets. Great service.
September 19, 2013
Rated 5 out of 5 by Ken13 Xmas getaway
We stayed in this hotel during our weekend getaway to see the Nutcracker performance. The hotel was very conveniently located for the next day shopping.
We got a room with a very nice view. It was very clean. Although the lobby was full I could hear no noise from other rooms. Unfortunately we were closest room to the elevator and that was harder not to hear. Nevertheless, it was a great stay.
December 23, 2013
Rated 4 out of 5 by SFtraveller32 Overlooked bathroom
I always enjoy the service here. However, parts of the bathroom tend to get overlooked. During this visit, there was a copper/pinkish film of dirt at the bottom of the shower curtain liner that made it smell a little. During a previous visit, the shower drain seemed a bit plugged so the water was almost ankle high after 5 minutes. Everything else about my rooms are great except the bathrooms.
August 6, 2012
Rated 3 out of 5 by Worldtravler Westin San Francisco Market Street
The hotel staff was very friendly and most very helpful. But, my experience the first night was very disappointing. I requested walking directions from the hotel to a restaurant at Taylor and Sutter. I am a woman, this was at dusk, and I was walking alone. The staff sent me into a neighborhood that another hotel circled on my friend's map as unsafe and to avoid. I found myself walking alone along a street lined with bars, liqueur stores, and street beggars. I thought I was going to be mugged. When I reported this to the hotel staff, I was told that some people's tolerance to street people was different than others. The chief concierge sent a fruit basket. I do not feel the hotel was concerned for my safety. My goal is to make certain another single guest is not instructed to walk in that area alone, after dark. I was not left with the feeling that the hotel is concerned with its guests safety.
November 12, 2013
Rated 5 out of 5 by LetscallmeB Excellent Service
Amazing service right from the start. So nice and helpful, will stay again, and again.
June 24, 2014
Rated 4 out of 5 by mcd225 review
Great property great location
June 28, 2014
Rated 5 out of 5 by JP1228 Great hotel near SF's shopping district
Great hotel. The staff were nice. The valet were really fast getting the car. Perfect walk to market street and union square to go shopping. The service can be improved if they greeted those guests entering the hotel and or opening doors for them (even though) the revolving doors are preferred. I would recommend anyone to stay at this hotel. Corner room is amazing! Best view of the city.
January 6, 2014
Rated 5 out of 5 by Jenkinsfamily559 AWESOME!!!
After driving for several hours to only encounter a disappointing hotel in the area, we immediatly transferred to the Westin on Market. So glad we did!!! Zeke welcomed us and made our stay in San Fransisco a wonderful one. If everyone in the service industry took note from this gentleman, it would be a 100% rating every time. Thank you, Zeke!! And thank you Westin and SPG for hiring him!!!
September 2, 2013
Rated 3 out of 5 by PattyMarie Fix Locks, Train Front Desk Staff
The Westin Market Street is a great place to stay: superb location and easy to access the city and the airport. But there are several frustrating items that they need to correct.
a) Front Desk Staff - the front desk staff are earnest and friendly. But because several of the front desk staff are native Chinese speakers they have some of the Chinese habits of abruptness and brusqueness that while most likely unintended come off as rude and/or impatient. Training them to adding "please": onto "wait a moment" would improve the interaction with native English speakers.
b) For some reason my card key would not open my door (room 3205) on the last of 3 nights I stayed there. 3 times I brought my card key down to the front desk. In the end it took a security guard to open my door. While of course only a frustrating inconvenience, still, it is not what one would expect of an establishment in this class.
October 24, 2013
Rated 5 out of 5 by Glenda18 Extras are wonderful
This hotel was great. I only stayed 1 night for a business trip but the "extra's" were a nice touch. I appreciate a hotel who gives free water bottles, coffee machine in the room, shower cap & nail files already provided in the room. The only issue I had was that the bed was a bit hard for me but I think that's a personal choice. The room I stayed in was fairly big so I appreciated that.
November 15, 2013
Rated 5 out of 5 by nun66 This hotel is very personal
We were greeted immediately as we drove in with care and courtesy, at the desk the reception was pleasant and felt welcomed to the hotel and their city. The entire staff was friendly through out our stay.
June 10, 2014
Rated 1 out of 5 by July2014 Poor Management and Communications
I recently stayed at this hotel and while the hotel is nice, and i generally enjoy staying at Westin Hotels, I had a few problems at this hotel and the management response was totally inadequate and indifferent.
I had a package that was being delivered the day of my check out, and while the package hadn't arrived by the time i left, i gave my phone # and email to ensure they contacted me when it arrived. I called back several times that day (fri) and was told it still hadn't arrived, but that they would call me as soon as it did.
On Monday I still hadn't heard back and when I contacted the sender, the confirmed delivery to the hotel at 10am on the Friday. The sender had also called the hotel and were told by the hotel staff that I had been contacted for delivery and was coming to pick it up (even though I had heard NOTHING from them at all)
I called and spoke with the manager (Curtis) who said he wasn't aware of any of this and would find out and get back to me.
Today is Tuesday , I am currently on the phone to him, (20 mins now) as I still hadn't heard back from him and he still doesn't know where my package is. While issues like this can happen, what is frustrating for me is the lack of concern their internal processes and communications are not working, their lack of concern staff are 'lying' and most of all the lack of customer service.
July 1, 2014
Rated 2 out of 5 by definitelyNotHappy This room negatively impacted my well being
I was next to the elevators. At first it seemed bearable but over time it drove me nuts and impacted my sleep. It was like being next to a train yard. But I was too busy with my meeting and too entrenched to move.
At checkout the receptionist kindly gave me a refund of one night. She also said that many customers had a problem with that. So, why was I put there in the first place???
December 17, 2013
Rated 3 out of 5 by JonnyJmp Pricey for Average
The room was costly, but really left much to be desired even with an upgraded "premium" room. There was rust or mold on the air vents. The AC was VERY loud when it kicked on. For the amount of money we spent I was disappointed. I usually love the Westin brand. Also the bell captain was horribly rude. If he hates his job let him go. If I had more time I would have spoken to the manager.
June 13, 2012
Rated 5 out of 5 by BCMarty Great Value and AWESOME Views
I have to say that the staff at the frontdesk were very professional and geared at making our visit a pleasant one. The room was a bit smaller than I had expected but the view made up for all of that and then some. I had lived in San Francisco for almost 12 years and had never seen sunch a great view from a hotel room before! I would definitely recommend (and stay at) this hotel again.
April 3, 2013