Rated 5 out of 5 by AGoodTraveler Mini Bar Issues
The hotel was great overall. I will stay again. However, there was one issue with the mini-bar charges. I was charged for two items that I did not purchase. I have attempted to address them twice with no success. Given the nominal fee, it is not worth pursuing any further.
July 22, 2014
Rated 5 out of 5 by shutter075 Excellent Hotel
This was my first visit to this property and am looking forward to returning in two weeks. The only down side is that my early morning meetings did not allow me to enjoy the hotel more.
Service was extremely friendly and professional. Nice SPG upgrade to the corner premier room. Was impressed that the bathroom had just been redone, so cleanliness was top level.
February 18, 2013
Rated 4 out of 5 by Loloho Good location, large rooms, well maintained
The hotel is in an excellent location, central and easy to walk to cable cars, the market, and lots of shopping! They tout their Tesla charger, but only if you pay for valet parking, about $60 a night, and then you have to pay for every 20 minutes that you have the car charging. Unpleasant valet person, so this was a big negative.
June 11, 2014
Rated 4 out of 5 by BrasilWill Great location
I was there for OOW and the location could not be more perfect. There were events happening at the hotel...
The problem was my room. When I checked in, my upgraded room was not ready so I took another. Then the safe was locked and the wireless phone was not working. There was one guy (not sure his name) at service expressed that sounded annoyed when I called.
October 5, 2012
Rated 5 out of 5 by MisterDave Usual Quality Experience
When in San Francisco I almost always stay at the Westin Hotel. The Staff is competent and friendly. The rooms are well appointed and clean. It affords great room service. There is also a first-rate restaurant and a full bar. What's not to like?
One caveat: the tv remote didn't work properly and this has happened before. I recommend getting updating remotes.
December 19, 2012
Rated 4 out of 5 by TravelJan95 Good hotel in an excellent location
The Westin on Market Street is very well located within walking distance of Union Square, and near 2 BART stops. Moreover the hop-on, hop-off tourist bus has a stop in front of the hotel. Spacious and clean rooms, and an excellent breakfast buffet. Adequate fitness room (but a bit small at peak hours). Professional and friendly staff. Good concierge service.
October 13, 2012
Rated 5 out of 5 by jon202 A very nice experience
The lobby is well organized including lots of small corners to sit and talk with friends. A nice feature is the ability to print boarding passes right at the concierge desk. The elevators were fast but access was slow during "rush hour" periods.
The restaurant and bar were first class. It is very nice that the Airport access via a close BART is available.
February 22, 2014
Rated 4 out of 5 by Gordon Nice Hotel, Good People; HORRIBLE FOOD!!!
Toby the concierge was excellent as were front desk folks. Hotel was good, clean, comfortable room. The food served at the luncheons was absolutely horrible. Chicken 2 days in a row was tasteless & tough-both days, desserts were served frozen. I travel regularly and this was absolutely the worst food served to a group in recent memory. Totally unacceptable.
May 15, 2013
Rated 4 out of 5 by pweave Great Staff
Staff is very responsive and accommodating. I do wish they had an executive lounge for platinum members though.
August 21, 2014
Rated 5 out of 5 by joshawn Nice weekend in San Francisco
Upon arrival we were quickly greeted by staff to assist us for our room. The staff was pleasant and helpful in assisting us with our room. We checked in later so was not able to acquire a king room as requested, however, the double queen room beds were comfortable.
July 21, 2014
Rated 3 out of 5 by Rinka Spotty
Great room and bed, spotty front desk, bar and valet car service.
August 25, 2014
Rated 2 out of 5 by BKA1 Dirty Room
Upon arriving in my room, the sheets on my bed had not been changed (woman's hair on in the sheets and a Starburst smashed on the top sheet). I asked and the hotel staff did change the sheets.
My room was not cleaned after the first night. I asked for it to be cleaned and, this time, it never was.
The front desk was apologetic but not helpful.
April 18, 2014
Rated 5 out of 5 by Kellij This hotel provides great customer service
I arrived first thing in the mening which can be an issue for some hotels, but not in this case. I dropped off my car, checked in and was in my room all within 20 minutes.
When I went to check out, there was a line and the bellman kindly took my key and let me know I would receive the final receipt via email. I received the email within 15 minutes!
February 1, 2013
Rated 5 out of 5 by Rafas great hotel
Perfect location for our visit to SF, very comfortable, clean bed, bathroom was a bit small, but room itself was great.
August 18, 2014
Rated 3 out of 5 by Tina330 disappointed
The bellman was rude grabbing my bag from me when i attempted to carry it myself, we were told by one desk clerk that we couldnt check in early, but then when we checked back an hour later a different desk clerk simply changed our room assignment so we could. I dont like the fact that the refrigerator is used only as a minibar, so it cant be used.
August 12, 2013
Rated 3 out of 5 by Glenn1 Check for special events before you book
During my stay there was a college public relations event which comprised of hundreds of college students. Parties and music at night and impossible to get an elevator going either up or down in the morning or in the evening. My suggestion is before you stay here is to contact the hotel and find out if there are any special events before you book.
October 16, 2012
Rated 5 out of 5 by sanjoaquin Corporate Discount
Stay was excellent - staff was very reponsive and professinal.
Only note - I asked for a employee corporate discount and did not get one - ie Boeing Company.
August 10, 2014
Rated 5 out of 5 by allanb3 Always a pleasant experience.
I always stay at the Westin Market Street because of its proximity to shopping, restaurants and the Moscone Center. Cheerful and courteous staff and a good restaurant always makes for an excellent stay.
August 4, 2014
Rated 5 out of 5 by Lene Comfortable Room and Convenient Location
Westin on Market Street is an ideal choice for experiencing the many aspects of San Francisco: restaurants, theatre, museums, baseball, shopping. At the end of your day, relax in your room and sleep comfortably in your Heavenly Bed.
July 27, 2014
Rated 5 out of 5��by KSMO Westin SF Market St
A very pleasant hotel, the staff in the lobby are very helpful and give good advice on directions and local attractions
August 17, 2014
Rated 4 out of 5 by Georgie21 Location is the best part
We booked a 'deluxe' category room. It was a small room with an even smaller bathroom, absolutely no view. I would have like to see what a 'standard' room looked like. I would definitely book Superior or higher. We were not offered a choice of a better room, even though we gladly would have paid more for a larger room or a room with a view.
March 30, 2014
Rated 5 out of 5 by HotelVisitor99 Great experience
I had a great stay with a fantastic view of the city from my window. The hotel and staff were realy terrific. Too bad I couldn't stay longer and realy get to enjoy all the amendities and restaurants that the hotel had to offer.
July 29, 2014
Rated 5 out of 5 by Kurtjohnston Earthquake
Hotel didn't fall over.
August 25, 2014
Rated 5 out of 5 by dougd Zeke and Sara were great!
We stay at this hotel often and all the front desk staff are great every time. This time Zeke and Sara helped us out a couple times during our stay and also greeted us warmly upon check-in. The staff at the Westin SF Market Street are all top notch and make us feel welcome and that when we ask for something, they are truly happy to help us out.
February 7, 2013
Rated 5 out of 5 by Anniemi Great Long Weekend
Our stay this past weekend was amazing!
You are running a great hotel because.....
Your front desk staff are extremely nice
our request for a rollaway one nite of our stay was made no problem.
Your doormen and car valet efficient and friendly.
Special kudos tothe doorman on
Sun. nite who reccommended "The
Saloon " for great Blues in Northbeach
October 8, 2013
Rated 5 out of 5 by dave2109 Best stay yet in SF
We spent 3 days in San Francisco at the Westin. It is the best value and was very impressed by the hotel and staff. We will definitely stay here again. Staff member Freddie took care of us and even upgraded our room to one with a view. The service was very fast. Staying at the Westin definitely completed an excellent vacation in San Francisco.
July 10, 2012
Rated 5 out of 5 by PiliB Wonderful hotel
I stayed here in July for business and it was one of the most relaxing business trips / time to self I have ever had. The floor to ceiling window, the cleanliness, the staff = all wonderful.
August 5, 2014
Rated 1 out of 5 by Mona01 elevator next to room
It was horrible! We heard everything from the elevator! it was so loud and made it hard to sleep.
August 18, 2014
Rated 4 out of 5 by Mulchmaid Great downtown location
Nicely appointed, clean and comfortable. Great floor to ceiling window view. I was worried about noise since my room adjoined the elevator shafts, but it was not disturbing. A slight annoyance is zero space in the mini-bar fridge as it's stuffed with items to buy: arrange for a courtesy fridge when you check in if you need any space at all.
July 2, 2013
Rated 2 out of 5 by Traveler Unusually sub-par
Let's see: concierge gave me wrong (very local) directions, no room service available until 5.30p (flew in from the east coast and had to work in-room), had to call twice for a room service menu, housekeeping didn't make up my room (which was vacant from 7.30a - 10p at night). Normally Westins are good, and just won't stay in this one again
April 14, 2013