Rated 5 out of 5 by Action Great customer service
The hotel staff went out of their way to make sure our stay was hassle free. One unexpected nice touch was the comp water in the room each day. Most hotels drop a bottle at the begining of the stay and forget about you the rest of your stay.
February 25, 2013
Rated 4 out of 5 by Lpslps room service sucks
room service is expensive and poor. Service is slow--so hot food arrives cold. Details (like the pecan's to go with the oatmeal) are forgotten. The menu entry for"sweet bread" is delivered as white bread.
Avoid room service if you can.
April 2, 2013
Rated 3 out of 5 by Flynn Rude Front Desk Staff
Jessica at your front desk, who unfortunately checked us in, was rude, rude, sloppy and just plain nasty.. She needs to work far away from the public. She was so rude my wife wanted to cancel our reservations and move to another property.
September 18, 2012
Rated 5 out of 5 by BillyB Large rooms and friendly staff
My wife and I went to Napa Valley for medical reasons. Since we are SPG members we stayed at the nearest Starwoods hotel which was the Westin. We enjoyed our stay with them so much that we would return to the Westin Verasa for a vacation.
February 13, 2012
Rated 5 out of 5 by Vaslaw Best Westin So Far!
This is probably the best Westin I have stayed in as of yet...room was great...friendly staff...great location. While other friends were staying in the Napa boutique hotels there was no doubt this was the better if not best choice!
July 27, 2012
Rated 5 out of 5 by 3Graces Wine Country Hospitality
I am reminded once again how much I love this resort. The property is spacious and beautiful. Unlike a lot of other hotels in the area which look more like bed and breakfasts, this hotel is modern wine country. The lobby is gorgeous, the rooms are clean and spacious, and above all, I think it is quite a good value.
The service staff was just wonderful and went well above and beyond for just my one night stay. The front desk was incredibly friendly and promptly gave me a room upgrade to a one-bed room suite (score!). I had my little boston terrier with me and they also made sure he got a welcome treat. My room was spacious and even had an Xbox. I had to remind front desk to bring up a dog bed and dog bowl, but they quickly provided this.
After dinner that night, my fiance and I wanted to go to the bar for dessert, but found that they had already ended dinner service, so they offered us free nonalcholic drinks instead. I later ordered some juice and milk from room service late a night, and they promptly brought it to me gratis. I ordered room service for breakfast and it was incredibly well priced and delicious.
I am so pleased with this property that I will be staying here during my wedding weekend even though the venue is in Sonoma.
September 6, 2013
Rated 5 out of 5 by AugustTraveler Wonderful facility
Great! Wonderful location. Great staff members and services.. Love to go back for more..
August 28, 2013
Rated 5 out of 5 by Wayne59 Great place to stay in Napa
Wonderful hotel with very helpful staff. The room was beauitful and bed was as comfortable as my home bed. The staff was very attentive and always very chearful. The only problem was the weak wi-fi and Internet connection.
April 11, 2013
Rated 5 out of 5 by dsr77 Great Napa Stay and Visit
Excellent hotel experience and very friendly staff. We extended our stay because we were so comfortable (total of 4 nights - our longest hotel stay). My wife, 2 year old and I had a great stay and great first visit to Napa.
June 6, 2012
Rated 3 out of 5 by lubigolf Close the pool early
The current hours of the pool are till 11pm. I was awoken @ 10pm with drunks yelling the "F" word over and over. Again at !0:45 pm two drunk women were yelling at each other. Close the pool at 9pm or police the pool area.
August 29, 2012
Rated 4 out of 5 by Jann6 Hotel in walking distance to everything
Beautiful hotel. Staff are very nice and helpful. The setting is quiet and peaceful. The room was very nice with a great kitchenette.
August 9, 2013
Rated 4 out of 5 by SPGplatinumplayer Good hotel, but could become great
Beautiful and well done hotel, but food service really poor and kind of ruined the experience. Also, some kind of automatic control on room air conditioning did not allow the room to get coller than 75 degrees.
May 4, 2013
Rated 5 out of 5 loved it as much as last time
staff was professional, we were upgraded to very nice room. We stayed here 2 years ago and had a great time. we'll be back next year for sure!!
July 30, 2013
Rated 5 out of 5 by miawine great hotel and staff
This hotel is in a great location close to downtown Napa. The rooms are spacious and clean; furthermore, the Heavenly beds and pillows are wonderful. The staff and concierge were extremely helpful and friendly.
November 13, 2012
Rated 4 out of 5 by LesaM The staff was friendly
The staff were exceptionally friendly and went the extra mile to ensure your needs were met in a timely fashion. The parking attendants were very professional.
July 12, 2013
Rated 5 out of 5 Wonderful stay
The hotel is conveniently located near Oxbow Market in Napa. We had a wonderful stay and look forward to the next visit!
August 4, 2013
Rated 4 out of 5 by FBERKNM Good for SPG members staying in the area.
The facility has some level of local flaire. For SPG members it is a good option for Napa. The service was reasonable and the facilities were good as well. Nothing outstanding, but nothing bad either.
February 6, 2012
Rated 5 out of 5 by Danny27 Great Napa stay
Had a wonderful stay. Within walking distance to market and downtown area. Great car service (maybe extend hours to 11pm). A little noisy on street side. Staff was extremely friendly and helpful.
March 31, 2013
Rated 4 out of 5 by JMCBUG Checking IN
Check in was a nightmare. Locked out of our rooms too frequently. Overstressed front desk staff. Not too friendly. Valets were great and helpful. There are more friendly places to stay in Napa.
November 21, 2012
Rated 4 out of 5 by Sp123 Nice Stay....Service was a little disappointing
It was 4th of July weekend, so I understand the hotel was probably busier than usual. The Valet parking situation needs to be improved. Matty was awesome and without him in the front, it would've been chaos. Check-in desk had two people working and 7-8 groups checking in on the 4th.
The pool is nice, but it was packed (again, it was the 4th of July, so maybe it's a little less crowded on regular weekends). The bar area service at the pool was poor. (FYI - There is a 20% service fee added to all orders at the pool.) There is also a $20/day resort fee, which includes wireless internet.
Our Suite was spacious, the bathroom was laid out well, enough counter space and a very good shower. The bed was comfy, but we called twice asking for foam pillows or the firmest pillows they had and kept getting squishy, feathery pillows.
The Hotel/Resort location is a two minute walk to Oxbow Public Market and about 8-10 minute walk to the center of downtown, which makes it a great place to stay. And as crowded as the pool was, the Andaz doesn't have a pool.
Overall, we had a pretty good stay and we'd try the hotel again on a non-holiday weekend.
July 8, 2013
Rated 3 out of 5 by Goodshepherd121 So So
Good food...good caring staff...poor business center...upgraded room not worth the walk from elevator...but very quiet....not good value...much too expensive for midweek room out of season.
December 2, 2012
Rated 5 out of 5 by Deb701 Staying in Napa
We have stayed at this hotel for the last two years (our Anniversary) and it gone above and beyond meeting our expectations. Beautiful hotel, with good service, and an excellent staff.
October 24, 2012
Rated 4 out of 5 by Jazzhou Spacious suite-room for family
The suite is spacious and well arranged. The two-bedroom suite has three full baths, which is truly a luxury. A comfortable place to wind down in Napa Valley with family and friends.
February 18, 2013
Rated 5 out of 5 by KaTe2 Very Enjoyable
Great hotel. Excellent staff. The staff was on top of everything. The food was wonderful, in fact we'd return just to have the "chopped market salad" again. Can we have the recipe?
June 11, 2012
Rated 4 out of 5 by silveradoshb The hotel is very nice but lacks behind in service
I have stayed at this hotel before and it is spacious with good amenities. Service is somewhat attentive but is not up to the standards set by their comptetitors in Napa Valley.
December 5, 2012
Rated 5 out of 5 by Darien28 This hotel has excellent amenities
The amenities, facilities and ambience of this hotel are top-rated. Staff members are helpful. The location is convenient. I highly recommend to anyone coming to visit Napa.
March 16, 2013
Rated 5 out of 5 by drlamarca Fantastic
What more could ask for? This place is just heaven. Every detail was attended to in every imaginable way. I cannot give this place enough praise. Simply a wonderful hideaway!
September 2, 2012
Rated 5 out of 5 by Jagracer2 Beautiful Hotel in Napa!
The Hotel was new and wonderful. The staff are courteous, friendly and very attentive. The room suite I was in was very well done and spacious. Very nice hotel all around!
February 11, 2013
Rated 5 out of 5 by Bonder22 Very friendly
The entire staff was sincerely friendly, not forced or scripted. Amenities were excellent as expected but the people make the difference.
June 28, 2013
Rated 5 out of 5 by RenoQueen Beautiful hotel
Great hotel, good service, excellent concierge. Rooms were very nice and clean. The location was central and safe which enabled us to walk to local restaurants at night.
October 23, 2012