Rated 5 out of 5 by Kate1234 Great Staff
The hotel is very nice and fancy, but the staff is so friendly that they make the stay enjoyable. The front desk staff is especially kind and always happy to check you in or help with whatever you need.
July 16, 2013
Rated 3 out of 5 by Stasi Westin Essence not achieved
Sleep Well - one of the primary taglines for this hotel was definitely not possible when you have dirty sheets and a wake-up call from housekeeping at 8:00 a.m. wondering if you are ready to check out.
July 16, 2013
Rated 4 out of 5 by Pattie pretty nice
We had a really nice stay. The room was very nice and large,very roomy. We did have an issue with the air in our room. Twice had to have it looked at. No room service until we called for it. but overall nice hotel great location in Detroit
October 13, 2012
Rated 5 out of 5 by MATB Pleasantly surprised
I was very impressed with everything about my stay and accommodations. The staff was very friendly and professional. The room was immaculate. And views of the city awesome. I will definitely stay here again when I return to Detroit.
March 2, 2013
Rated 5 out of 5 by Wildbill Hotel lounge
I really enjoyed the small lounge and relaxation areaon the second floor. It was the perfect place for me and my friends to sit and enjoy a cocktail without the noisy atmosphere that a large bar would have. Enjoyed it immensely!
April 7, 2013
Rated 5 out of 5 by Linda15 Excellent accommodations, great location
This hotel was simply beautiful with old world charm. It was conveniently located between the center of town and the river, and close to the convention center. The room was spacious and the view of Canada was awesome. Excellent!!!
August 9, 2012
Rated 5 out of 5 by Kathy0128 Detroit Kennel Club Show Weekend
Room was beautiful, staff was great! The shuttle back/forth to the dog show was the BEST ever! Those drivers ROCKED! My only complaint was that the room was a bit warm. I couldn't find a thermostat to turn down the temperature.
March 4, 2013
Rated 5 out of 5 by Mary Book Cadillac is Best Hotel in Detroit
I was pleasantly surprised how nice my room was and the hotel staff were outstanding. We had an event with over 300 people, many meeting rooms, meals etc and they were always attentive and met our needs no matter the request.
March 21, 2013
Rated 4 out of 5 by Mickey Great stay at the Westin!
We loved staying at the Westin. Great food, great atmosphere, and a very clean hotel. The hotel location was great for getting on and off the expressway for where we needed to go. The hotel staff was very accommodating.
April 21, 2013
Rated 5 out of 5 by Vonnie Great hotel for comfort and relaxation
I loved the spacious bathroom and the spa-like shower head. The entire design and layout of the hotel - spa, restaurants, registration area and room, invites a person to relax, slow down and breathe in the environment.
April 4, 2013
Rated 4 out of 5 by blahblahblahblah I am not trying to publish a review
Your site won't let me hit submit for the non-published feedback until I type something here. So I'll point out that the walls and doors are thin, so sound from the hallways and neighboring rooms carries into the room.
February 25, 2013
Rated 1 out of 5 by May2013Guest Poor Service
The service at this location was completely unsatisfactory. The staff was not supportive, they were not helpful. Issues were addressed with poor attitude and I had to dispute the charges on my credit card.
May 28, 2013
Rated 5 out of 5 by CherylG Beautiful hotel
What a great place to stay. Rooms are large and VERY comfortable. Location makes this close to everything downtown. In the summer we walked to many major venues. I LOVE this hotel and would stay there any change I got.
October 26, 2012
Rated 4 out of 5 by SRmumSR Wonderful evening in Detroit
We had a wonderful evening at the Book Cadillac in Detroit. Loved the location - easy to walk to many places.
August 19, 2013
Rated 5 out of 5 by Jean0810 This hotel was great
Tasteful layout and color scheme. Staff polite and very helpful. Costs are reasonable. The bed and the bathroom ver good.
August 13, 2013
Rated 4 out of 5 by PaulSVOLoneRanger Rock star room, minor issues
The room was huge, including the bathroom and separate bedroom. Too bad the tub faucet was leaking (I didn't use it, used the walk-in shower instead). Also too bad I kept getting a busy signal at Service Express.
April 29, 2012
Rated 4 out of 5 by Haitham good location
I stayed here last year, checkin was fast and was upgraded to club floor. club lounge breakfast selection were decent. valet service is available at 20 dollars a night.
I would come back if price is reasonable.
April 16, 2012
Rated 5 out of 5 by DonM This hotel was great
The old Book Cadillac was the cleanest hotel i have ever stayed at, with the hotel staff meeting every need. I cannot wait to go back.
August 5, 2013
Rated 4 out of 5 by Tricia Very Nice Hotel
Loved the bed and bathroom. Unhappy we had to wait in line for 30 min to check in. we wer late for our dinner reservations. And uor friends had to wait for us. But other than that inconvienence it was good.
February 19, 2013
Rated 3 out of 5 by pattie Room service food horrible and vastly overpriced
Food was served quickly, but perhaps too quickly for the product to be above adequate.
Frozen burger patties for $18. +.?
Would never order room service food again or recommend it to other travelers.
March 16, 2013
Rated 3 out of 5 by Brunske Valet Mess Up
Everything was great except the Valet guy lost my car keys or one of the guys left them in his pocket. I was 30 minutes late for me meeting at General Motors. Really made me mad!! Totally unacceptable.
February 8, 2013
Rated 4 out of 5 by debmay60 Great staff!
The staff, from the valet, check-in, and especially those answering the service express line, made me feel like I was royalty. I will definitely make this my hotel of choice while staying in Detroit.
March 23, 2013
Rated 5 out of 5 by Arich The staff is amazing
Above expectations! Showers are amazing but really pales compared to the staff, they went out of there way to make me happy and since I travel often, the recognition and welcome back is why I choose you
September 17, 2012
Rated 3 out of 5 by Westin13 Nice hotel but cleanliness wasn't up to par.
Hotel room was nice, bathrobe in bathroom was stained and so was some of the pillow cases. The shower curtain was also frayed and hanging.
July 27, 2013
Rated 5 out of 5 by Jenny73 excellent service
Talina and the staff was wonderful.
August 27, 2013
Rated 5 out of 5 by Wilder48 Love thisplace
My husband and I stay here as much as possible. This rooms are very nice and we actually hung out in our room all day and decided to even stay in and order a pizza for dinner. Real relaxing
January 30, 2013
Rated 5 out of 5 by DOD58 Great location!
With a great restaurant and staff and very close to Cliff Bells for jazz, Detroit Institute of Arts - a world class museum, Whitney - another favorite restaurant in area you cant go wrong!
November 21, 2012
Rated 5 out of 5 by mzluzy great hotel
great location i detroit. beautiful room with the best shower and bathroom ever!
August 14, 2013
Rated 5 out of 5 by Hospo12 Awesome hotel!
Can't say enough about the attention to detail every hotel staff member exhibited! A great place to have a small meeting! The Chef is wonderful and the food very delicious and innovative!
March 24, 2012
Rated 5 out of 5 by Liz45 Classy hotel
Front desk friendly and helpful, conference catering excellent, elevators quick, beautiful views from the room, serene and sophisticated decor, big shower and bath, wonderful bed.
April 14, 2013