Rated 5 out of 5 by Kate Beautiful full service hotel in downtown Detroit
We had dinner at Mark Symon's Roast in the Westin Book Cadillac. It's one of our favorite restaurants in the Detroit area. We were celebrating my sister's birthday and decided we should stay overnight at the last minute. Excellent room at a fair price
March 26, 2013
Rated 5 out of 5 by Sherrrie79 Fantastic stay
The Westin Book Cadillac in Detroit is fantastic. The staff was extreamly friendly, the hotel was beautiful, rooms were clean and the bed was a dream!! For the ladies, plenty of mirrors and outlets for getting ready. We will definetly be returning.
May 6, 2013
Rated 3 out of 5 by Jim1125 Historic
We stayed in a regular king bed room, the room was nice, but you could hear noise from the street, we stayed on the 17 floor, you would think that would have you above the noise. Cost for the room seemed expensive, $269.00 and we got a small discount.
January 3, 2013
Rated 5 out of 5 by s304 Evelyn at Motor Bar
During my stay, I received excellent customer service from Evelyn at the Motor Bar off the lobby. She was amazing! Friendly, great service, always with a smile, and helpful in any way possible. Somebody needs to give Evelyn a promotion and a raise!
June 19, 2012
Rated 5 out of 5 by Dre40 Friendly service!
The staff was friendly and helpful, going beyond regular hotel service. The gentleman that checked us in gave directions to the Opera House and recommended a fabulous dinner place to fit our tastes. It was a great place to celebrate my birthday!
February 19, 2013
Rated 5 out of 5 by rileytobo The hotel is incredibly beautiful and very well maintained.
The staff went out of their way to make up for the fact that our room wasn't ready on time, upgrading us, getting us drinks and letting us stay until 4 the next day. The breakfast in the room was amazing! Everything was high quality.
June 24, 2013
Rated 5 out of 5 by Rachie415 This hotel has a very friendly staff
I throughly enjoyed my stay at the Westin. We had no problem checking in or out, they even let us check out late. The room was absolutely gorgeous with a beautiful view of the city. I was totally comfortable. I will definatly stay there again.
December 19, 2012
Rated 4 out of 5 by Pattie pretty nice
We had a really nice stay. The room was very nice and large,very roomy. We did have an issue with the air in our room. Twice had to have it looked at. No room service until we called for it. but overall nice hotel great location in Detroit
October 13, 2012
Rated 5 out of 5 by MATB Pleasantly surprised
I was very impressed with everything about my stay and accommodations. The staff was very friendly and professional. The room was immaculate. And views of the city awesome. I will definitely stay here again when I return to Detroit.
March 2, 2013
Rated 5 out of 5 by sonora74 near Comerica Park
Staff at the Westin Book Cadillac excelled in service. Our stay was pleasant. The hotel is very convenient... if you plan to attend a Tigers game it is an easy walk from the Westin to Comerica Park.
August 5, 2013
Rated 5 out of 5 by Linda15 Excellent accommodations, great location
This hotel was simply beautiful with old world charm. It was conveniently located between the center of town and the river, and close to the convention center. The room was spacious and the view of Canada was awesome. Excellent!!!
August 9, 2012
Rated 5 out of 5 by Wildbill Hotel lounge
I really enjoyed the small lounge and relaxation areaon the second floor. It was the perfect place for me and my friends to sit and enjoy a cocktail without the noisy atmosphere that a large bar would have. Enjoyed it immensely!
April 7, 2013
Rated 5 out of 5 by Aaronkp August stay
The Book Cadillac far exceeded my expectations. I was looking for a comfortable stay in downtown Detroit and was blown away with a combination of style and class. Definitely will come back
August 13, 2013
Rated 5 out of 5 by Kathy0128 Detroit Kennel Club Show Weekend
Room was beautiful, staff was great! The shuttle back/forth to the dog show was the BEST ever! Those drivers ROCKED! My only complaint was that the room was a bit warm. I couldn't find a thermostat to turn down the temperature.
March 4, 2013
Rated 5 out of 5 by Mary Book Cadillac is Best Hotel in Detroit
I was pleasantly surprised how nice my room was and the hotel staff were outstanding. We had an event with over 300 people, many meeting rooms, meals etc and they were always attentive and met our needs no matter the request.
March 21, 2013
Rated 5 out of 5 by Kate1234 Great Staff
The hotel is very nice and fancy, but the staff is so friendly that they make the stay enjoyable. The front desk staff is especially kind and always happy to check you in or help with whatever you need.
July 16, 2013
Rated 4 out of 5 by Mickey Great stay at the Westin!
We loved staying at the Westin. Great food, great atmosphere, and a very clean hotel. The hotel location was great for getting on and off the expressway for where we needed to go. The hotel staff was very accommodating.
April 21, 2013
Rated 3 out of 5 by Stasi Westin Essence not achieved
Sleep Well - one of the primary taglines for this hotel was definitely not possible when you have dirty sheets and a wake-up call from housekeeping at 8:00 a.m. wondering if you are ready to check out.
July 16, 2013
Rated 5 out of 5 by Vonnie Great hotel for comfort and relaxation
I loved the spacious bathroom and the spa-like shower head. The entire design and layout of the hotel - spa, restaurants, registration area and room, invites a person to relax, slow down and breathe in the environment.
April 4, 2013
Rated 4 out of 5 by blahblahblahblah I am not trying to publish a review
Your site won't let me hit submit for the non-published feedback until I type something here. So I'll point out that the walls and doors are thin, so sound from the hallways and neighboring rooms carries into the room.
February 25, 2013
Rated 5 out of 5 by CherylG Beautiful hotel
What a great place to stay. Rooms are large and VERY comfortable. Location makes this close to everything downtown. In the summer we walked to many major venues. I LOVE this hotel and would stay there any change I got.
October 26, 2012
Rated 3 out of 5 by Bart22 Room Services Need Improvement
For 2 out of five days, my room was cleaned appropriately by staff. The other 3 days we not cleaned at all. I had to call for fresh towels and to have the garbage emptied.
August 17, 2013
Rated 5 out of 5 by MJSChicago Safe and relaxing in downtown Detroit
Very friendly staff, and hotel was excellent haven in downtown Detroit. Very safe, very comfortable and relaxing.
September 17, 2013
Rated 4 out of 5 by PaulSVOLoneRanger Rock star room, minor issues
The room was huge, including the bathroom and separate bedroom. Too bad the tub faucet was leaking (I didn't use it, used the walk-in shower instead). Also too bad I kept getting a busy signal at Service Express.
April 29, 2012
Rated 1 out of 5 by May2013Guest Poor Service
The service at this location was completely unsatisfactory. The staff was not supportive, they were not helpful. Issues were addressed with poor attitude and I had to dispute the charges on my credit card.
May 28, 2013
Rated 4 out of 5 by Haitham good location
I stayed here last year, checkin was fast and was upgraded to club floor. club lounge breakfast selection were decent. valet service is available at 20 dollars a night.
I would come back if price is reasonable.
April 16, 2012
Rated 4 out of 5 by Rockweezy Housekeeping
My wife and I stayed here for two nights. After our first night, we ordered some room service, which was excellent, and our housekeeper knocked on the door. We weren't ready to leave for the day yet, so we turned her away. Once we were ready to leave, I called the front desk who told me "I'll call housekeeping to make sure they go to your room after they're done with the room they're currently working on". About an hour and a half later, I called again from outside the hotel to make sure our room had been cleaned. I was told "they're in your room right now cleaning it". We stayed outside the hotel for another 30 minutes to be sure our room would be clean when we got back. To our surprise, we got back to the room, and it was untouched. I called the front desk and explained this, and asked for new towels. The housekeeper then finally came to our room, but at this point in the day, we were about to get ready for our evening of events. So I just asked for towels, which she gave us. THEN about 20 minutes later, another person knocked on our door with more towels, and was surprised to find out that I had already received them. Overall, it was one of the worst displays of communication at a "great hotel" that I've ever experienced.
September 30, 2013
Rated 4 out of 5 by Tricia Very Nice Hotel
Loved the bed and bathroom. Unhappy we had to wait in line for 30 min to check in. we wer late for our dinner reservations. And uor friends had to wait for us. But other than that inconvienence it was good.
February 19, 2013
Rated 5 out of 5 by Arich The staff is amazing
Above expectations! Showers are amazing but really pales compared to the staff, they went out of there way to make me happy and since I travel often, the recognition and welcome back is why I choose you
September 17, 2012
Rated 3 out of 5 by Brunske Valet Mess Up
Everything was great except the Valet guy lost my car keys or one of the guys left them in his pocket. I was 30 minutes late for me meeting at General Motors. Really made me mad!! Totally unacceptable.
February 8, 2013