Rated 2 out of 5 by jojo468 Fascade . . . disappointing
The staff were not friendly - I am used to walking past staff and them saying good morning or good evening.
Our bath tub had not been cleaned properly - still dirt marks.
SPA was a joke - the male employee did not know what he was doing and I was not comfortable - you need to sort this out.
Breakfast service took too long, there 3 tables of 2 couples and it took 20 minutes to cut fruit and we could hear lots of laughs in the kitchen.
Architecture was great - shame the service did not match.
August 5, 2013
Rated 5 out of 5 by DonM This hotel was great
The old Book Cadillac was the cleanest hotel i have ever stayed at, with the hotel staff meeting every need. I cannot wait to go back.
August 5, 2013
Rated 5 out of 5 by Vinny Good Location for Downtown area
Front desk person was excellent.
August 4, 2013
Rated 5 out of 5 by Curt728 Alaways enjoy my stay at the Book
Since my job brings me to Detroit almost every week,I have been staying at the Westin Book Cadillac for the past 3+ years. This hotel and the staff continue to exceed my expectations. Although I am in Detroit for work, the three nights I get to stay at your hotel are heavenly. I have and will continue to highly recommend this hotel to anyone traveling to Detroit.
August 2, 2013
Rated 5 out of 5 by Tom2345 grand old hotel reborn!
The Westin Book Cadillac is a beautiful save! Elegant, classic, and with a very Customer Service oriented trained staff. It's an "oasis" in the sad environment of a declining major city...hopefully a seed for Detroit's survival.
July 28, 2013
Rated 3 out of 5 by Onenightretreat One night retreat
Chose to use SPG points to have a one night retreat while the kids were at camp. Check in was ridiculously long and the front desk was woefully understaffed at 5pm on a Friday.
The room was nice enough except for the carpet stains immediately outside of the door in the hallway and two in the room itself. No wine glasses in the room, but after calling the front desk, and being asked if I needed red or white glasses, two were promptly delivered.
Overall, just an average stay and felt there was no benefit to being an SPG Gold member.
July 28, 2013
Rated 3 out of 5 by Westin13 Nice hotel but cleanliness wasn't up to par.
Hotel room was nice, bathrobe in bathroom was stained and so was some of the pillow cases. The shower curtain was also frayed and hanging.
July 27, 2013
Rated 3 out of 5 Service is slipping.....
I use to always rate this property 5 stars, but it has lost it's edge.
The property is still stunning, and in a wonderful location. However, I called service express twice - they never came. Once I requested the room safe be unlocked as it was locked when I checked in, once I requested a bottle opener. Neither were responded to.
Then the room was not serviced, I had not requested the green choice. I had to go to the front desk - I requested new towels, water, and coffee. They set them in the room by the front door while I went out to dinner.
The club lounge is not open on weekends, and cannot even be accessed to use the computer except during its very limited hours.
To end on one positive note, Alam who works in the club lounge during the week is awesome!! He was able to secure a bottle opener for me.
Great property, but service doesn't even come close to minimum Westin standards.
July 20, 2013
Rated 5 out of 5 by Kate1234 Great Staff
The hotel is very nice and fancy, but the staff is so friendly that they make the stay enjoyable. The front desk staff is especially kind and always happy to check you in or help with whatever you need.
July 17, 2013
Rated 3 out of 5 by Stasi Westin Essence not achieved
Sleep Well - one of the primary taglines for this hotel was definitely not possible when you have dirty sheets and a wake-up call from housekeeping at 8:00 a.m. wondering if you are ready to check out.
July 16, 2013
Rated 3 out of 5 by ML1977 A bit bumpy
As an SPG Gold member, I've had the chance to stay at several Westin hotels of late. Several aspects of the Book Cadillac are outstanding; for example, the room cleanliness, the bed, the bathroom, and the pool/workout facility are all top-notch. That said, several service areas need improvement to reach the typical Westin standard. Shampoo and Conditioner were not replaced in our room (over a 4 night stay), and neither was our coffee refreshed with caffeinated coffee. (I've had this happen before -- if the staff notices that both caffeinated coffee filters have been used, why would they replace them with decaf?) Our towels were not replaced (even though we didn't select the Green program). Finally, I accidentally spilled coffee in my bed (sorry!), but the sheets were not replaced. Admittedly, I should have reported this to the staff at the time, but I didn't want to go through that ordeal.
Moreover, the valet parking service was utter chaos. It usually took 20 minutes to retrieve my vehicle, and the street outside the hotel where the valet system is utilized is sheer madness. The valet process needs significant improvements to its efficiency.
I also sat in the Motor Bar for over an hour before any staff member came to get my drink order, and when I checked in the clerk didn't offer me the free internet option that I usually am offered with my Gold status.
All in all, it was a pleasant stay, but for the money, it wasn't up to what I typically receive service-wise from Westin properties.
July 15, 2013
Rated 5 out of 5 by cump803 the hotel beautiful....
The hotel, staff and features are great. My only thing was the parking structure, I eventually found a park on my second ride thru. There were too many velet parking spots. But it was cool like I say I found one. My room was the BEST with a GREAT view of the city...... Thanks have a good one
July 14, 2013
Rated 5 out of 5 by DK2042 Incredible building and great staff
The hotel is an awesome piece of architecture that was recently renovated. The room views are incredible. The check-in clerk upgraded our room for free. The room service, while pricey like most room service, was well worth it! The delivery was fast! I will return to this hotel.
July 5, 2013
Rated 4 out of 5 by JoeBoston Not up to Westin standards
3-nite stay beginning on 6/22. I arrived around 4 pm and had to wait until 6 pm for my room to be ready. I had an event to get ready for, and was quite inconvenienced. The next day, I was working in my room all day, and let guest services know I was going out for an hour and requested my room be cleaned; it was, but not very well - bathroom hardly cleaned, etc.
Hotel itself is quite nice, great bar area, good restaurant, etc.
July 3, 2013
Rated 3 out of 5 by Dolphin59 Disappointed
Service and professionalism of staff
July 2, 2013
Rated 5 out of 5 by Valerie2013 Outstanding!!
from the front door greeting to the car service to the airport, every single staff member was stellar. Food, service, friendliness...incredible! Pool was clean, cool, and great for lap swimming. Fitness center had everything needed to work out (I actually lost 3 lbs during my conference!). Loved the "pack light, stay fit" option. Highly recommend this hotel for its service, location, professionalism, and food.
July 1, 2013
Rated 4 out of 5 by RPJP Nice Hotel/Staff Left Some to be Desired
The facility was wonderful! It would have been nice to be informed about the pool, fitness center, other amenities, etc. at check-in. It was also unclear how the valet and bellmen process worked. We used a luggage cart near the front and at check-out the front desk assistant asked if a bellmen gave us the cart and was snarky, but we didn't know it wasn't suppose to be used by guests alone. All staff were very friendly except the lady who checked us out. She didn't seem to care how are stay was and didn't ask. We really enjoyed the $5 voucher for not receiving housekeeping. Lastly, the fitted sheets did not fit either bed in our room, making us have to redo the bedding daily.
June 29, 2013
Rated 5 out of 5 by Shawnee Professor
My wife and I have stayed at the Westin Detroit on 5 or 6 occassions plus we have a reservation for Sept 14. There are many other places we could stay but on every visit at the Westin from the check in staff, to servers to those who part our cars have been very pleasant and friendly, plus the property and rooms have been kept up very nicely.
June 24, 2013
Rated 5 out of 5 by beebee lovely stay
Nearly everything was perfect. The one exception is that we missed the sign on the first floor about registration being on the second floor. The signs are located primarily on the left side of the lobby off of Washington. It would be helpful to put some throughout the first floor lobby area and especially by the first floor elevators. Thankfully, the hostess at the 24 grill was there to point us upstairs. The staff, room, and valet were very nice and the desk agent upgraded our room at check-in. Thanks!
June 24, 2013
Rated 5 out of 5 by Jan776 Best hotel room we have EVER stayed in!
My husband and I booked a room at the Westin Book Cadillac for after the Tigers night game. They had a special ball game package. We were thrilled with the Executive Suite and have never stayed in a nicer room.I would recommend this hotel to anyone!
June 24, 2013
Rated 5 out of 5 by rileytobo The hotel is incredibly beautiful and very well maintained.
The staff went out of their way to make up for the fact that our room wasn't ready on time, upgrading us, getting us drinks and letting us stay until 4 the next day. The breakfast in the room was amazing! Everything was high quality.
June 24, 2013
Rated 5 out of 5 by Catiejlp Very comfortable.
Very clean and wonderful facilities. The only problem was that our couples massage was canceled due to staffing issues. Kind of a disappointment.
June 24, 2013
Rated 3 out of 5 by MisterBfromIndy Broken Equipment in Room
The room was very nicely appointed, clean and the staff was very helpful. However, the bedside phone didn't work, the electrical outlets on the desk didn't work and the television had to be unplugged and re-plugged (rebooted) every time before it worked. If you didn't go through this cumbersome process, it was sound only (no picture). I'm sure the staff would have fixed the problem if I called to complain, but I was only staying one night and it's not my job to make sure the room is fixed. When I told the clerk on checkout about the problems (so they could fix it for the next guest) she scolded me for not allowing them to fix it while I was in the room. Well below Westin standard. Very disappointed.
June 22, 2013
Rated 5 out of 5 by BDC23 Beautiful Hotel
I loved this hotel. The spa is amazing the restaurant out of this world. I would come here before any other hotel when visiting Detroit.
June 17, 2013
Rated 5 out of 5 by luv2travel3193 Wonderful staff
Every question and inquiry handled with attentive, friendly attitude and promptly. Great customer service by staff.
June 16, 2013
Rated 4 out of 5 by Joe1951 Service problem
Maid never showed up to clean my room although I told them personally at the front desk on the afternoon after my first night of a two night stay.
June 16, 2013
Rated 5 out of 5 by SamV Downtown hotel with class
Excellent hotel in the city and very pleasurable experience
June 15, 2013
Rated 5 out of 5 by LPizz Westin Cadillac Went Above & Beyond!
The staff were exceptionally welcoming and friendly! After long days at the Orion Music, Car & Bike Festival, it was great to return to a warm welcome and a great room! The Fitness Center was as good as you get in a hotel, and we made the most of it#
June 11, 2013
Rated 2 out of 5 by Taken Breakfast Vouchers
We were provided vouchers for breakfast valued at $25.00 each. The breakfast ended up costing our group of 6 an extra $44.00. Which made the total for a very average breakfast - $194.00. Outrageous!
Get real- they added a 10% gratuity for a party of 6. Last time for us.
June 11, 2013
Rated 3 out of 5 by lb1234567890 bad valet
other than the fact that one of my 4 days there my room simply didn't get cleaned the biggest problem was you can never properly get your car out of valet in a timely manner. the first day I called 20 minutes In advance and I went down....no car. it came 10 minutes later. 2nd day I called 40 minutes early. I went down and still no car. on top of this someone I know simply gave their ticket to the valet window 30 minutes later than I had called Down and got their car 10 min earlier than me! 3rd day at 515am they made me late to the airport as I called down and still no car. it appears that Calling ahead of time is useless and the valet people are unorganized, unprofessional and incapable of just getting you A car so you can be on time.
June 4, 2013