The Westin Book Cadillac Detroit

  • 1114 Washington Boulevard
  • Detroit,
  • Michigan
  • 48226
  • Estados Unidos
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Age Requirement Policy

Guests must be 21 years or older and possess proper identification to reserve a room.

Rated 4.1 out of 5 by 543 reviewers.
Rated 2 out of 5 by Needs management The hotel itself was very nice. However, we were there on one of the busiest dates of the entire year (Auto show preview) and it was glaringly apparent that they were very under-staffed. We had to circle a slow moving traffic line once around the building to get to a valet...because there were no other options for parking and after 30 minutes at idle, were able to leave our car. The line for check in was also very long. The worst part was retrieving our car at check out. When my husband presented his ticket he was told that it would be at least a 30 minute wait for the car. We saw no more than three poor valets running their tails off down the block and back trying to retrieve everyone's car. Very poor staffing, indeed. During the wait the adjacent coffee shop ran out of most breakfast items...These poor staffing problems are inexcusable being that this event happens annually and the date is set at least three years in advance. We will be staying at another property next year. January 21, 2014
Rated 5 out of 5 by Great stay Everything was great, room was clean and beautiful. August 12, 2014
Rated 4 out of 5 by spacious, comfortable Large rooms with everything you need but nothing special. In the future, I'll try the service where they provide workout gear for a fee so that you don't have to pack bulky sneakers. Wifi isn't included, and that's absurd. Courteous staff, but the concierge was never on duty when we didn't his/her assistance. October 6, 2013
Rated 4 out of 5 by Needed more people on staff this weekend We were staying at your hotel for a wedding and there was multiple weddings and also DEMF. When we checked in the lines were incredibly long and we had to wait an extra 3 hours for our room to be ready. Knowing how busy the hotel was going to be this weekend you should have had many many more people on staff. May 28, 2013
Rated 4 out of 5 by Valet Valet Parking was unorganized and took too long. The valet staff allowed cars to park in the no standing zone (which in the city of detroit is a no-no). The valet staff did not even offer to help with the bags when we left. Overall the valet staff needs training on how to properly treat and talk to customers. April 29, 2013
Rated 4 out of 5 by Not my favorite stay This is a fine hotel that fell down on a few items this time. Room was so dry I awoke multiple times. My favorite restaurant had a kitchen fire and is closed and they charged me for items that I didn't use, nearly $35 worth. I called the hotel to get the items off my folio and got answering machines all day. December 20, 2013
Rated 3 out of 5 by Over price..didn't meet my expectation Overprice!..will not return! August 14, 2014
Rated 5 out of 5 by Great Hotel This hotel is great. Great location, great food and staff. August 11, 2014
Rated 5 out of 5 by Beautiful Hotel I was on a business trip to my hometown of Detroit from August 12 through 17 and loved how the Book Cadillac Hotel was renovated, now named Westin Book Cadillac Hotel. I had a very spacious room with a large bathroom and loved the decor. I highly recommend this hotel to others and definitely plan to return. September 13, 2012
Rated 5 out of 5 by Great Location and Excellent Service The staff was very accomadating and very helpfull. They were quick to offer suggestions about local dining options and were right on the money with their descriptions and suggestions. Great location for being in downtown Detroit. The weather was perfect for a walk to the Joe for a Red Wings game. April 7, 2014
Rated 3 out of 5 by Nice room lousy service Room came with one robe even though two checked in. Room had a cork screw behind the locked mini bar, no key was provided at check in. Despite a request to the bellman upon entering the room it took nearly an hour to get a robe and a cork screw. Charged for internet....what is the use in being a member May 6, 2013
Rated 4 out of 5 by Very not hotel My wife and I had a great time here. The staff was very helpful and polite. One suggestion would be to put fans in the rooms or be able to turn just the fan on,on the a/c. There was a wedding party in the room next to us. It was alittle loud June 23, 2014
Rated 5 out of 5 by Excellent 1st time stay I am so happy I chose this hotel to celebrate my surprise valentine night out with my wife. The service and accomodations were excellent. The bed, pillows and sheets were very soft. One nice to have in the room or bathroom would be a full length mirror -- a must before going for a night on the town. February 17, 2013
Rated 5 out of 5 by First Rate The room is very spacious. The beds are extremely comfortable. The bathroom was nice. Staff is very friendly and helpful. This was the hotel the Lions stayed in before the game. The hotel is within walking distance to Comerica Park and Ford Field. Great place to stay when you're in town for a game! October 4, 2012
Rated 4 out of 5 by Great stay Great people Great view Great location Great getting around the town with people mover Just a great time in downtown Detroit July 29, 2014
Rated 4 out of 5 by Beautiful hotel with great location downtown. I've stayed here before and love this hotel. Unfortunately, I was disappointed with the SPG recogntion. This was my first stay at platinum level and the staff made me feel like my questions about SPG recognition were inappropriate. The manager took care of things though and we had a great stay. May 12, 2012
Rated 5 out of 5 by Great as Usual The Westin Book Cadillac never fails to meet my expectations. I have stayed there probably 10 times and all of them have been excellent. I highly recommend staying at the Book Cadillac if you are staying in Detroit. The location is great, the service fantastic and the pool is a very nice plus. February 5, 2013
Rated 5 out of 5 by the hotel beautiful.... The hotel, staff and features are great. My only thing was the parking structure, I eventually found a park on my second ride thru. There were too many velet parking spots. But it was cool like I say I found one. My room was the BEST with a GREAT view of the city...... Thanks have a good one July 14, 2013
Rated 2 out of 5 by Okay it have been better The hotel staff placed my room next to an employee entry door. The staff slam the door all throughout the night and I kept getting woke up by talking employees and the door slamming. When I told the front they seem to already know the door slams loudly…. So why haven’t they fixed it!!! March 18, 2014
Rated 5 out of 5 by SPECTACULAR!!!!! Pleasant, kind, caring and accommodating staff: from valet to check in to room service to maid service to gift shop......the service is OUTSTANDING!!!! Beautiful, clean, well appointed and comfortable rooms. Convenient to restaurants and shops. This is THE place to stay in downtown Detroit. December 5, 2012
Rated 5 out of 5 by Excellent as always We stay at the WBC frequently for both entertainment and business purposes in downtown Detroit. The facilities, staff and service are always excellent. July 21, 2014
Rated 2 out of 5 by This hotel needs improvement I've stayed at other Westin hotels and have always been pleased. However, this Westin left me disappointed. The housekeeping services were slow and non responsive. The room was not as clean as I would expect. July 2, 2014
Rated 4 out of 5 by Everyone on staff was GREAT! We had a very enjoyable stay while we were at the Westin. Everyone we dealt with on staff was SO very nice! Our room was clean and comfortable, a great home away from home. We were in Chicago the weekend before and what a bargain compared to the room there! We will definately be back! March 5, 2013
Rated 5 out of 5 by Always Excellent The Westin book Cadillac is the nest in Detroit.... Large nice rooms, excellent facilities and superior service, even better than the usual Westin service.... July 17, 2014
Rated 5 out of 5 by Very Nice Room The room was very clean and spacious. The decor and furnishings were very nice and accommodating. I will definitely recommend this hotel and stay here again!!! July 17, 2014
Rated 4 out of 5 by Come On Man! Hotel is in a great location and the 24 Grille certainly meets ones expectations. I spent close to $400.00 for a room to then learn I needed to spend another $8.00 a day for wireless? Really? Pretty much everything that is good about the place went out the window for an $8.00 charge. March 1, 2013
Rated 5 out of 5 by Great Weekend Getaway!! My girlfriend and I decided on a weekend getaway, the Book Cadillac was a good choice. Had dinner downstairs, that was wonderful. Grabbed a cab to a cigar bar. Had to walk back (was a little dicey) that had drinks at the hotel bar. Breakfast at the Exec Club room was good as well... February 20, 2013
Rated 5 out of 5 by Amazing hotel, awful wifi! We stay here every week and are greeted by a very friendly staff. We like the restaurant options in the hotel, and the rooms are great. HOWEVER, I often try to do work at night and it is impossible given the weak wifi. I know this is a problem for everyone on my team. April 24, 2014
Rated 4 out of 5 by Stay & Tiger Game It was very convenient staying at the Westin Book, close walk to Comerica Park. The room was okay, very clean, the bed was a good, we slept well. My husband did not think the room was setup well, it had a nice tv but no where to comfortably watch only from the bed. April 28, 2014
Rated 5 out of 5 by Wonderful Staff We thoroughly enjoyed our stay. The staff was so friendly and helpful. Such a comfortable stay. July 29, 2014
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