Rated 3 out of 5 by Scott1923 Disappointing Stay
The room was cold both nights despite having heat on highest setting. Heating unit in bathroom did not work. So cold tile floors on winter evenings. Front desk did not connect with Valet on two occasions causing long waits for car. I was disappointed because it was an in-town getaway for rest and relaxation. Average at best.
February 20, 2013
Rated 4 out of 5 by Tourist2 Beautiful Public Area
Not very friendly at check in and discount card was not offered, had to go back to front desk the next day to get one. Room was very clean but 2 out of the 4 pillows were actually lumpy (old). Beautiful public areas such as lobby, pool, and gym. Room was very clean and housekeeping staff was friendly and very accommodating.
May 2, 2012
Rated 5 out of 5 by Tiff10 NICE STAY
EVERYTHING WAS VERY NICE, CLEAN AND SLEPT WELL IN OUR QUIET ROOM
VALET PARKING IS AWFUL! WE WAITED OVER AN HOUR TO GET OUR CAR AND ASKED THREE TIMES HOW MUCH LONGER. THE CASHIER-WHO PASSED OUT THE KEYS WAS TOO OVERWHLEMED. WE WERE LATE FOR A WEDDING. A HOTEL OF THIS RANKING SHOULD NOT HAVE ISSUES WITH STAFFING AS THEY DO.
September 4, 2012
Rated 5 out of 5 by downhome1 This hotel has great features and the staff is awesome
I truly enjoyed my stay at this hotel. The hotel is beautiful with great architectural features and amenities. The staff is very friendly and helpful. It is centrally located near downtown with shops and eating establishments within walking distance. I would certainly recommend this hotel to anyone taveling to Detroit.
May 23, 2013
Rated 5 out of 5 by Girlscoutshadablast gilrl scouts loved your hotel
The girls and I felt like royality at your hotel, we attended the Detroit Winter Blast. loved our stay. Short walk to the event and to the people mover. Enjoyed the pool, room and the coffee shop. Felt at ease and very comfortable in the city. Hotel was sold out yet we never had any problems. Great weekend trip for us.
February 11, 2013
Rated 4 out of 5 by h444 spacious, comfortable
Large rooms with everything you need but nothing special. In the future, I'll try the service where they provide workout gear for a fee so that you don't have to pack bulky sneakers. Wifi isn't included, and that's absurd. Courteous staff, but the concierge was never on duty when we didn't his/her assistance.
October 6, 2013
Rated 5 out of 5 by busjones2112 This hotel has great features
Dinning and food was great. My Company hosted some clients for a Rewings game and we ate and had drinks and the Grill.
February 2, 2014
Rated 5 out of 5 by BillC1 Amazing renovation
Beautiful renovation, fantastic service from a very friendly staff....
The food for our company function was terrific from appetizer through dessert :)
Cocktails were also well prepared with a smile and flair!
We'll be back!
Parking was my only tiny issue...$25.00 seems high...should be complimentary with room!
November 7, 2012
Rated 4 out of 5 by Pixie Problems
1.One towel in bathroom had been used before I arrived--was wrinkled and had line of brown stuff on it.
2.TV could not be fixed by service tech--it received only about 1/3 of listed channels--no NBC, ESPN, etc. He said problem was w/ cable company.
3. No housekeeping 2nd day. Recycle trash can was overflowing.
April 19, 2012
Rated 4 out of 5 by asdfg Needed more people on staff this weekend
We were staying at your hotel for a wedding and there was multiple weddings and also DEMF. When we checked in the lines were incredibly long and we had to wait an extra 3 hours for our room to be ready. Knowing how busy the hotel was going to be this weekend you should have had many many more people on staff.
May 28, 2013
Rated 4 out of 5 by mike Valet
Valet Parking was unorganized and took too long. The valet staff allowed cars to park in the no standing zone (which in the city of detroit is a no-no). The valet staff did not even offer to help with the bags when we left. Overall the valet staff needs training on how to properly treat and talk to customers.
April 29, 2013
Rated 5 out of 5 by Ebony64 Beautiful Hotel
I was on a business trip to my hometown of Detroit from August 12 through 17 and loved how the Book Cadillac Hotel was renovated, now named Westin Book Cadillac Hotel. I had a very spacious room with a large bathroom and loved the decor. I highly recommend this hotel to others and definitely plan to return.
September 13, 2012
Rated 3 out of 5 by DetroitTraveler Nice room lousy service
Room came with one robe even though two checked in. Room had a cork screw behind the locked mini bar, no key was provided at check in.
Despite a request to the bellman upon entering the room it took nearly an hour to get a robe and a cork screw.
Charged for internet....what is the use in being a member
May 6, 2013
Rated 5 out of 5 by PO107 Excellent 1st time stay
I am so happy I chose this hotel to celebrate my surprise valentine night out with my wife. The service and accomodations were excellent. The bed, pillows and sheets were very soft. One nice to have in the room or bathroom would be a full length mirror -- a must before going for a night on the town.
February 17, 2013
Rated 5 out of 5 by debbi99 First Rate
The room is very spacious. The beds are extremely comfortable. The bathroom was nice. Staff is very friendly and helpful. This was the hotel the Lions stayed in before the game. The hotel is within walking distance to Comerica Park and Ford Field. Great place to stay when you're in town for a game!
October 4, 2012
Rated 4 out of 5 by bluegrass Beautiful hotel with great location downtown.
I've stayed here before and love this hotel. Unfortunately, I was disappointed with the SPG recogntion. This was my first stay at platinum level and the staff made me feel like my questions about SPG recognition were inappropriate. The manager took care of things though and we had a great stay.
May 12, 2012
Rated 5 out of 5 by JasonMI Great as Usual
The Westin Book Cadillac never fails to meet my expectations. I have stayed there probably 10 times and all of them have been excellent. I highly recommend staying at the Book Cadillac if you are staying in Detroit. The location is great, the service fantastic and the pool is a very nice plus.
February 5, 2013
Rated 5 out of 5 by cump803 the hotel beautiful....
The hotel, staff and features are great. My only thing was the parking structure, I eventually found a park on my second ride thru. There were too many velet parking spots. But it was cool like I say I found one. My room was the BEST with a GREAT view of the city...... Thanks have a good one
July 14, 2013
Rated 5 out of 5 by Delo1 The Westin Hotel was wonderful and decor was beautiful.
My husband and I brought one of our favorite couples with us. We wanted them to experience the snow (ambiance) with us. It was exactly what we expected, just beautiful, staff friendly. We all had an amazing time. Have a Merry Christmas.
December 16, 2013
Rated 5 out of 5 by Wildbirdies1111 SPECTACULAR!!!!!
Pleasant, kind, caring and accommodating staff: from valet to check in to room service to maid service to gift shop......the service is OUTSTANDING!!!!
Beautiful, clean, well appointed and comfortable rooms. Convenient to restaurants and shops. This is THE place to stay in downtown Detroit.
December 5, 2012
Rated 4 out of 5 by LuvSpringers Everyone on staff was GREAT!
We had a very enjoyable stay while we were at the Westin. Everyone we dealt with on staff was SO very nice! Our room was clean and comfortable, a great home away from home. We were in Chicago the weekend before and what a bargain compared to the room there! We will definately be back!
March 5, 2013
Rated 4 out of 5 by BigGuy Come On Man!
Hotel is in a great location and the 24 Grille certainly meets ones expectations. I spent close to $400.00 for a room to then learn I needed to spend another $8.00 a day for wireless? Really? Pretty much everything that is good about the place went out the window for an $8.00 charge.
March 1, 2013
Rated 5 out of 5 by Jeff Great Weekend Getaway!!
My girlfriend and I decided on a weekend getaway, the Book Cadillac was a good choice. Had dinner downstairs, that was wonderful. Grabbed a cab to a cigar bar. Had to walk back (was a little dicey) that had drinks at the hotel bar. Breakfast at the Exec Club room was good as well...
February 20, 2013
Rated 4 out of 5 by imlil Loved the shower, hated the lighting
Shower was fabulous - the lighting is very bad and no where to hang a towel in the entire bathroom. Room was fine, great view and adequate amenities. Great bed as usual. Food was great, service was great and yes I would recommend staying here if you are visiting downtown Detroit.
October 16, 2012
Rated 5 out of 5 by Mark4566 Great Staff
The staff at the hotel went out of their way to accommodate my needs. It was a great experience and I would recommend it for anybody staying in Detroit. I arrived on an especially busy weekend, and the entire hotel staff never felt hurried or rushed - just a very good experience.
February 11, 2013
Rated 5 out of 5 by DK2042 Incredible building and great staff
The hotel is an awesome piece of architecture that was recently renovated. The room views are incredible. The check-in clerk upgraded our room for free. The room service, while pricey like most room service, was well worth it! The delivery was fast! I will return to this hotel.
July 5, 2013
Rated 4 out of 5 by ExpertTraveler An Oasis in Detroit
Great facility, with concierge lounge, great workout space, and lively clientele. In fact, you're going to see more celebrities in this hotel than you will see in Hollywood, most likely.
Great reastaurants on site.
Service can be spotty, but most staff are friendly and helpful.
January 10, 2012
Rated 5 out of 5 by QB2014 Cure for cabin fever
The spa was a great distraction from the frigid temps outside!
January 28, 2014
Rated 5 out of 5 by PhilF Excellent hotel
Check in was easy and I was given a nice suite on the top floor. Room and public areas were immaculate. Staff were very pleasant. Food in the 24 grille was very good and they had a great selection of local beers. Lounge on top floor provides a good breakfast to start the day.
October 20, 2012
Rated 5 out of 5 by jojo44 Another satisfying stay
Had a very nice relaxing time in downtown and the Westin was a big part of it!
From Lafayette Coney Island to Roast, we ate well! The Front Office Staff seemed to be a little preoccupied and not as gracious as on other occasions. But the rest of the staff was very welcoming.
March 27, 2012