Rated 5 out of 5 by NEEMSJE Great Staff
Wonderful staff who are always ready to help and answer questions. Greeting at the door makes you feel that they truly care about having you as a guest.
April 12, 2013
Rated 3 out of 5 by gray25 The staff did not recognize the reservation
Showed my registration confirmation number and explained my platinum status but it did not seem to matter much that they could not find the reservation.
March 14, 2013
Rated 5 out of 5 by Nanci2986 Wonderful Hotel
This hotel was excellent for my stay in Austin. The room was clean and comfortable. It was close to restaurants and shopping. Great for Christmas time.
December 5, 2012
Rated 4 out of 5 by Allison123 One Drawback
Facilities and staff were great. Staff was friendly and helpful, rooms, gym, pool, common areas were new, clean and enjoyable.
The one thing that was a negative and happened to be very inconvenient every time was the valet service. There seemed to be one employee running valet and their shuttle service around the domain. There was not one time during our three day stay where the valet was available. We called down in advance to have our car be ready outside the lobby and on three different occasions, we were waiting for 5-15 minutes downstairs for our car. And we called about 5 minutes in advance each time. We asked to use the shuttle service to go to lunch once during our stay and were told he was too busy to take us. Why offer these services if you're not staffed to handle them? Especially considering they charge for the valet service and we were tipping on top of that charge, it was very off-putting. We were here for work and left 15 minutes later than we'd have liked. Luckily we left plenty of time to get where we needed to be and were not late, but if we'd been late because the valet was not on time, that would have been a major problem.
October 26, 2013
Rated 5 out of 5 by Travelerbusiness Very Nice hotel
I recently stayed at this hotel for a trade show. The staff was very friendly and the hotel is very nice. I would highly recommend this hote.
October 11, 2013
Rated 5 out of 5 by MollyF Great hotel!
We were very pleased with our stay at the Westin Domain. The room was clean and comfortable. The decor was also very nice with a practical layout.
October 24, 2012
Rated 5 out of 5 by Jones72 Great Service
The hotel staff were all very friendly and attentive. The shuttle service for shoppers is an outstanding service! We look forward to coming back.
December 20, 2012
Rated 5 out of 5 by BELLABOO1031 Wonderful birthday week!
I just want to thank my Westin family for making my birthday week soo very special.. I love you all!
Happy New Year! :)
Candi + BeLLaBoO London
January 4, 2013
Rated 4 out of 5 by PRLC78 Great Hotel
The staff was very friendly and accommodating. Very pleased with the room accommodations. Definitely would recommend and return to this property.
November 13, 2012
Rated 5 out of 5 by JEFFREYK Nice rooms, service and lounge/restaurant
Rooms were nice, property is new and designed well. Retaurange/lounge is good. Only issue was with the concierge, which was never around.
October 6, 2013
Rated 4 out of 5 by Pamela29 Best location in Austin, TX
I stay at this location very often and I have to say this time impressed me a bit more than other times. The woman checking me in acknowledged my SPG Gold Member account right away, asked my daughters if they would like to see a movie in-room later and sent the glass of pino grigio I requested to my room, but only after I called down to remind them I ordered wine. We used the golf cart service getting around The Domain for the first time and we loved it! Very convenient, especially with the holiday crowd. This was also the first time I was able to have a late check-out, in all previous stays my request for late check-out was rejected. I did order in-room food service, which I felt could have been a better portion (fairly small pizza) for the price. I always leave a cash deposit and have never had a problem with it, but, this time when checking out, I was told they could only refund a certain amount back to me in cash and the rest would be mailed to me in form of a check. This has never happened to me before and was kind of a disappointment but every other part of my stay was great. I always suggest this hotel to all my friends and family.
December 26, 2012
Rated 2 out of 5 by onetico Below expectations.
I was at the executive level, the room has an empty fridge not a minibar nor snacks. Therefore it was very inconvenient ordering and waiting.
September 7, 2012
Rated 5 out of 5 by Californiagirl wonderful staff!
You exceeded my expectations. Was greeted warmly throughout my staff and I will definintely return when business brings me back to Austin.
January 30, 2013
Rated 5 out of 5 by cat66 Friendly staff
The staff at this hotel were so helpful and friendly. They accommodated my needs and took extra time to inform me of local surroundings.
July 22, 2013
Rated 5 out of 5 by Yvonne Great staff!!
We were very please with our stay!! The staff really impressed us. There was not one request that was not delivered. Very accommodating!!
January 28, 2013
Rated 5 out of 5 by TIKVA1231 Great stay as always!
Though there are many new staff members they all seem pretty qualified to work under Sean! :)
I love this hotel and everything about it!
March 5, 2013
Rated 5 out of 5 by Westin1 Brent
We have stayed here the last several times we have come to Austin. We love the location. We love the Domain. The hotel is a great value.
January 7, 2013
Rated 4 out of 5 by Joe57 Great except
The english gal at the coffee bar in the morning was really a crab. She tries hard to make me feel very uncomfortable asking for coffee
April 6, 2013
Rated 4 out of 5 by BobG slightly above average
Feather pillows are thin and do not provide neck support;
Cleaning service forgot to refresh the sugar for the in room coffee machine.
February 14, 2013
Rated 5 out of 5 I'm a huge fan
Everything was immaculate - from the cleanliness of the room to the softness of the bedding & bath linens. I can't wait to stay again!
November 19, 2012
Rated 5 out of 5 Excellent...
I love the attentive staff. The bellhop, Rene, was excellent...I was tired from the road trip and he even took me to pick up my food.
August 4, 2012
Rated 5 out of 5 by Anna The best in Austin!
The Westin is wonderful... we always make it our first choice when staying in Austin. The hotel is clean & the staff is so friendly.
April 2, 2013
Rated 5 out of 5 by Jim48 We had a very pleasant stay
The staff was very cordial and professional, the restaurant had excellent food, and the facilities were well kept and high quality.
July 31, 2012
Rated 5 out of 5 by srfsabine quality, comfort, as usual from Westin.
Great location to the Domain in Austin
As expected form other Westin's Nice comfortable room, as well as the rest of the hotel.
June 13, 2012
Rated 5 out of 5 by Austin Enjoy! Enjoy! Enjoy!
This hotel was great! The staff was accommodating and superseded any and all expectations! Thank- you for a wonderful time!
April 2, 2013
Rated 5 out of 5 by LSV1014 This hotel has outstanding Customer Service
Helena at the front desk was amazing- extremely helpful and pleasant. Beautiful hotel with great amendies
November 9, 2013
Rated 4 out of 5 by lylo great conference venue
clean room & bathroom; incredibly helpful staff; loved the "heavenly bed"; had everything I needed for my 2-night stay.
April 8, 2013
Rated 4 out of 5 by Lowell30 Overall, service was good.But the wifi was below average....
The wifi is unstable... almost during the entire stay....
Stay away from 435, probable stay close to the elevator....
October 9, 2012
Rated 5 out of 5 by zippo great hotel; great staff
I enjoyed every aspect of my visit. The staff was very helpful and professional; from the valet to the bartenders.
July 25, 2012
Rated 5 out of 5 by Rick999 This hotel has a great location.
The hotel is near the Domain shopping center. One can shop or go golfing at The Range Golf (includes restaurant).
November 7, 2012