Rated 1 out of 5 by Voltron5 Disappointing Experience
This was a honeymoon trip. We had just come from Maui and booked a couple of nights in Oahu at the Moana Surfrider. We were reserved for an island view with a King Size Bed. We were upgraded to an ocean view but with two full size beds. I couldn't sleep with my wife on her honeymoon because the beds were two small! We were also promised a bottle of champaign because this was our honeymoon. We never got it. Last but not least a friend sent us a basket for us but the hotel never delivered it to us. A very disappointing experience.
September 26, 2012
Rated 5 out of 5 by LJCNZ The most wonderful holiday so far
We loved our stay at the Moana Surf Rider - being right on the beach meant that we could enjoy the service of the hotel coupled with the ocean. The service at the hotel was lovely and although the facilities in our part of the hotel were a title dated, the view and the comforts far outweighed this. We loved spending early evening having a cocktail or a wine in one of the many bars and we loved the location of the hotel which allowed us to sample many places for drinks and dinner.
There were too many highlights to mention them all but these included the daily healthy drinks provided for all guests throughout the day, the comfy bed, the amazing view, the gym, the location to the beach and the buzz of Waikiki. I cannot recommend this hotel enough and we will return.
September 8, 2013
Rated 5 out of 5 by Emonallica Great Stay at Moana Surfrider
We had a great two nights stay at the Moana Surfrider, the First Lady of Waikiki. I was a little skeptical after reading a few reviews with noise and room size issues, which I did not face. I had no problem with noise. Although the rooms are small in size, which is typical of older buildings, it was efficiently designed to accommodate two people.
A heartfelt Aloha to Cindy for assigning us room # 261 which had a great view of the ocean and the famous Banyan Tree. She was always smiling and welcoming whenever we met at the lobby area. I usually prefer higher floors, but this 1st floor room was perfect as it had a great view of the Banyan Tree.
Our housekeeping lady was very nice and sincere. Sakura at the concierge was helpful.
The only shortcoming I can think of is that the Moana Surfrider does not participate in the Make a Green Choice program which is a great way to earn a few extra SPG points.
However, I will definitely recommend the Moana Surfrider to anyone going to Honolulu/Waikiki.
April 17, 2014
Rated 4 out of 5 by Alohaor Great place for vacation but definately need service improvement
Hotel is so nice with great location. the overall atmosphere could let us enjoy our stay.. But the service esp frm the reception kind of ruin our satisfaction of the hotel.. Less staff at reception, we have to queue up long time for check out & waiting for bellboy to store our luggage.. When I asked for assist as we gonna miss our flight, one receptionist even asked me carry all of our big luggages to the front of hotel by myself!!!!!! the staff is not really helpful and it couldn't make our stay perfect, unfortunately..
June 27, 2013
Rated 4 out of 5 by Whinehini Great...but...
Staff, ambience, shuttle service, all great. OUr only dissatisfaction was with the "noise" from the street performers that went on so loudly, impossible to fall asleep. We were moved to a courtyard room for the remainder of our stay, and while it was better, the music (and patrons) from the bar was too loud too. The staff tried to accommodate our sensitive "ears", we really appreciated that. Guess we are getting grumpier as we get older...no fault of the hotel. It would be nice to have a spa or jacuzzi on property too.
November 29, 2012
Rated 4 out of 5 by Deefer Good Experience
We stayed in the Diamond Tower wing which is abut 60 years old and a bit drab - well below what we expect from Westin. The view was great though. The price around $600 per night when you add in tax, so not at all good value. Add another $60 per night if you want a beach umbrella and chairs. On our ten night holiday that added another $600. The system for booking the umbrellas is downright stupid, necessitating getting down there every morning at 7am to book or risk missing out. Some holiday! But you are very well located.. The poolside food is horrendous. Manager - make the chef sit down and actually eat the marguerita pizza in front of you to prove me wrong. I couldn't even get through a slice. Ditto the nachos.Food in the beachouse restaurant was very good however.
January 25, 2013
Rated 5 out of 5 by DeborahN Beautiful hotel
We had a wonderful time on the beach. 'Wish we could have sat by the pool, too. Chairs were always taken by towels with no one in the pool swimming.
April 25, 2014
Rated 3 out of 5 by Sourgrapes1 Poor room assigment! :-(
I had pre paid for a Diamond city view room. We were first assigned room 202, which is sub standard small size room typical on river cruise boats. After some discussions I was offered a Dimond room ,but with queen bed. My reservation called for king bed. the answer was basically "tough"... we do not quaranty bedding! so that action ruined our stay. Also the hotel lobby is over run with Japanese weddings... maybe 25 a day. At first it was funny but later it became annoying
February 22, 2014
Rated 5 out of 5 by RozzW72 A stay in paradise
My husband and I stayed for 3 nights prior to a Hawaiian island cruise. We had a spectacular ocean front room with views of the beach and Diamond head. Staff were helpful, pleasant and went above and beyond. Bellman even helped my husband change a flat tire on our rental car. Enjoyed the morning yoga as well as sitting under Banyon tree at night listening to the live music. Beautiful, historic property! One of the best Westin stays we have had!
March 12, 2014
Rated 5 out of 5 by Jojocat Excellent Location with Excellent View
It's a beautiful hotel. Just steps away from the beach. We booked the Diamond wing with ocean view. The view is great, could be evern better if there is not a coconut tree right in front of our balcony.
We had our Thanksgiving dinner buffet at the hotel's beach house. It's kind of pricy, $80 pp. Consider the cost, in my opinion, the steak and leg of lamb they served in dinner could have been better.
Our package include breakfest buffet. I like the breakfest better than the dinner.
Overall, we had a great time.
November 27, 2012
Rated 5 out of 5 by Mahina808 LOVE THIS HOTEL!
THANK YOU MOANA :) Your staff was FABULOUS! You folks took really good care of my family when we were checking in. Our room at the time wasn't quite ready yet, but the Guest Service Agent knew my 2- year old was tired and wanted to go straight to the room. (I forgot his name) was really quick in taking care of us and finding a room ready to get us on our way to rest. Our room was GORGEOUS with a breath taking Ocean View and newly renovated. Mahalo Nui for EXCELLENT SERVICE and stay :) Will come again soon..
November 13, 2013
Rated 3 out of 5 by JJLl2012 Over Rated Hotel
I was quite disappointed with my stay at the Moana Surfrider. The only thing that impressed was the old character and history of the hotel, it does look amazing, so kodo`s on the up keep of the property.
Here`s what we had issues with:
1) We had a clogged bathroom sink.
2) When leaving the bell desk person was not very pleasant.
3) The on-site photogragher only took one scene picture for us. Our last stay at the Sheraton Waikiki, she took several pictures at different locations within the hotel.
4) Billed us for long distance, once I said long distance charge, front desk already knew what I was talking about, pretty sneaky if you don`t over look your invoice.
5) Pool is too small for the size of the hotle.
Would not recommed the hotel. Its a shame, it is a beautiful hotel.
November 13, 2012
Rated 4 out of 5 by tyme Elevators
We loved the location. The one complaint I had was that the hotel could improve on the efficiency of their elevators. For our wing, we only had two elevtaors working. Therefore, we had to wait long periods of time for the elevators and 80% of the time the other hotel guests would try to squish in the elevators so they didn't have to wait for a second one to arrive. It was ridiculous. There were numerous times the number of guests in the elevator exceed the amount ot people allowed in the elevator at one time.
June 14, 2013
Rated 4 out of 5 by SFCam First time visit from Cali
Overall wonderful hotel in a great location with nice outdoor bar area, pool, and beach access. Everything was very close and only thing I can complain about being a Platinum member, is even though they upgraded me to a beach side view, they did not inform me that it was a handicap accessible room. Room was nice and clean but because it was handicap friendly the shower was not set up to the way I'm a little more comfortable with especially at the rate I paid. Overall though like I stated the hotel was great.
November 14, 2012
Rated 5 out of 5 by TWPup Excellent babymoon location!
We just got home from Oahu. We did not want to leave! You cannot beat the location of this hotel! Its ambiance, history, and stature on Kalakaua are second to none. The gym and spa and Beach House/ Verandah restaurant are great! With our schedules, we pretty much tried to stay on our east coast sleep time frame and the staff were bright and welcoming even at 4-5am local time! We are having our first baby in 3 months, so likely we will not be back to the islands anytime soon, but the time we spent there last week will long be remembered. Our room was always promptly cleaned. The valet staff was top notch and even hopped in the car for us when three limos were blocking the portico. I could sit on the verandah all day with a good book, it was that relaxing. Mahalo Moana Surfrider!
July 8, 2012
Rated 5 out of 5 by MKandi Another wonderful stay
We just returned from another wonderful stay at the Moana Surfrider. This was our 3rd stay in 3 years and I must say every year the level of service increases that much more. Every one we dealt with from front desk, concierge , the beach house restaurant even the electrician were always courteous and went out of their way to help. The location is perfect and the hotel is always clean. Upon our arrival Keith at the front desk saw we had a baby from a long international flight and found a room that was available for early check in. Thank you so much Keith, our baby was able to catch up on some sleep and was kept happy, which means happy parents! The beauty and history of the hotel just makes the holiday that much more special . Thank you to all staff. We hope to return again soon.
September 15, 2013
Rated 2 out of 5 by Trok6439 Worst service at Westin ever?
By far the worst experience I've had at a westin, and in Hawaii, no less. This place was not catering at all to Platinum members, which does not make sense. Who puts your most frequent guest in the handicap room without mentioning, after forcing them into the general line because no one is attending to the plantinum line? On top of all that, they don't provide housekeeping one day out of 7? Of course it is all blamed on capacity, which is an operational issue, not a customer issue. Not good for the price.
February 13, 2013
Rated 1 out of 5 by marceda2012 Honeymoon stay at Moana Surfrider
My husband and I stayed at the Moana Surfrider for 9 days while on our honeymoon. We were assigned a room on the older part of the hotel. It was so small that we could barely walk around each other. The front desk was kind enough to give us a room two doors down which was a little bit bigger and had a side view of the beach. Our room was not cleaned until late afternoon, and after talking with the housekeeper supervisor and requesting that our room be cleaned in the morning while my husband and I were gone, we still didn't get our room cleaned until 2 to 3 pm in the afternoon on almost a daily basis.
We found the front desk and valle parking personnel to be very friendly and accommodating.
Overall, I would not recommend this hotel, especially staying in the older section of the hotel.
September 27, 2012
Rated 5 out of 5 by Joanne2282014 Pure Hawaiian Perfection
I chose this hotel because I knew it embodied old world Hawaii. It is a beautiful hotel, on a magnificent stretch of Waikiki Beach. On, not across from, but on Waikiki Beach. As I approached the open air lobby, rich in heritage and elegance, I was captivated by the enormous banyan tree in the courtyard. One Piña Colada under that banyan in their beachfront lounge and I was officially in Hawaii. The rooms are lovely, the beds are very comfortable, the hotel is so quiet, the restaurants are exquisite, and the people are fabulous. Every day and night there are complimentary activities and live music. They have a great gym with a lot of equipment, the pool is lovely, and we became "regulars" of the private beachfront accomodations. I cannot say enough wonderful things about the Moana Surfrider. It is a beautiful hotel with a warm and wonderful history that is worth every penny.
March 16, 2014
Rated 4 out of 5 Surfs Out
The hotel appeared to have seen better days. When we arrived, the first room we were given was reached down a musty smelling hall. It looked out at the wall of the building next door. The next room was so overwhelmingly perfumed with men's colgne that we had to request a third room. It was fine but still down a musty smelling hallway. The banyon tree courtyard is lovely and we enjoyed sunbathing so that we looked out at the beach. Hoping that the hotel is updated to not be swept out with the surf!
March 4, 2013
Rated 5 out of 5 by Katydid Excellent Location
I stay at this hotel every time I come to Waikiki. The service is friendly and excellent. If I am unhappy about anything, they are quick to fix it and they fix it to my ultimate satisfaction. The only place that is not as friendly as other places around this hotel is the pool bar. Fortunately I do not spend too much time at the bar. But I have not found them as friendly as the rest of the hotel. But all else is excellent. They recently made some additions to their food menu and it is always good.
April 21, 2013
Rated 5 out of 5 by Jimmy2013 Met and exceeded expectations.
Fantastic plantation era hotel on the beach at Waikiki. Staff are first class as are the amentities, outdoor bar, spa and tour agent services. The only minor criticism would be of the pool size and battle to get seat spots each morning, but as it turned out, the better options are the direct beachc access or sitting back and sipping on a cocktail. The nearby high class hotel don't compare for location, class and quality. The hotel culture is laid-back but not lazy. Will definitely go back.
May 30, 2013
Rated 5 out of 5 by Nevsky Same Great Thoughts as a Prior Reviewer
I copy some of a prior reviewer's comments as I have almost the same comments.
"This hotel was amazing - upgraded to a fabulous ocean view suite with two balconies. The view was breathtaking!
The front desk clerk," Paul, went above and beyond to make [my] stay outstanding." On checkout Erica was also outstanding. Even the doorman helped me get to the airport on time by finding someone to share a ride with. Great Aloha spirit.
They went out of their way to get me a late Platinum checkout.
February 4, 2013
Rated 4 out of 5 by Rashid Very nice and comfy.
Amongst the busy streets of Waikiki Beach, where tourists love to eat and shop, is where you'll find the Moana Surfrider. Pictures that I saw online prior to arriving here did not do it justice. The hotel faces the noisy Kalakaua Avenue. But once inside, it's a totally diferent world. The hotel is classy, yet very relaxed. The beach is located in the back of the hotel.
We stayed at a partial ocean-view room. The decor of the room was very basic, as most other Westin hotels.
The staff at the hotel was friendly. Make sure to eat at the Beachhouse which has an outdoor view overlooking the ocean. The vibe and view here was simply magnificant.
If you want to stay in Waikiki Beach, I highly recommend the Moana Surfrider. It's not cheap like some of it's neighboring hotels, but the price is worth it.
May 23, 2012
Rated 5 out of 5 by DaveInCT If you're going to be in Waikiki...
Look, I'm just not a fan of Waikiki. To me, it's not terribly Hawaiian, more like Miami Beach than anything else. But, hey, millions of people come here, and they've got to stay someplace (I had a one-night layover ahead of a vacation on Maui), and they could do a heck of a lot worse than this place.
It's an impressive hotel from the front, very grand design, beautiful open-air lobby with a stunning banyan tree courtyard. The valets greeted us with kukui nut leis. The front desk staff was prompt and friendly.
Our room (prime oceanfront, platinum upgrade from standard room) was large and well-appointed, definitely at the top end of the Westin standards. Nice lanai overlooking the courtyard and the beach below. Very quiet room, too -- either the floor was empty around us or they use some good sound-deadening materials.
Breakfast downstairs was great, the free platinum continental breakfast for 2 was enough to feed 2 adults and 2 kids ($15 would have bought an upgrade to the full buffet), served al fresco with the sounds of the waves. Afterwards, the wife enjoyed a nice (free!) yoga class from the spa while the kids and I played on the sand.
Thoroughly enjoyable hotel if you're looking for a Waikiki vacation. Seriously, the only downside is that it's Waikiki. Give me Maui any day!
May 7, 2012
Rated 5 out of 5 by BakkFam Love this hotel
Another wonderful experience at the Moana Surfrider.
Gloria, out at the beach, is an exceptional person - always making sure our stay is top knotch, always friendly, happy, kind - Thank you Gloria! One of the many reasons we will be back.
April 7, 2014
Rated 5 out of 5 by Motheroftwo What's up with Polyester Sheets?
Lovely hotel; great service and perfect location. The trademark "Heavenly Bed" was very comfortable, however I found it odd that the hotel dressed it's heavenly bed in sheets made from 40% polyester. The synthetic sheets looked nice and neat but it felt uncomfortable and sweaty to sleep in. The in-room movie system was not working during our stay which disappointed our kids. With that said, the hotel staff was very friendly and the food was delicious. Also worth mentioning that the hotel photographer was very accommodating and allowed us to go to several shooting locations, took extra pictures and made every effort to please us and we ended up with a perfect family photo we plan to use for our Christmas card. Also, worth mentioning -The coffee house in the hotel outside the hotel lobby makes amazing lattes!
October 10, 2012
Rated 5 out of 5 by Moana Hotel has great location & history
I was very pleased except for the following:
I had to be in line by 7:00am to reserve/pay $50.00 dls for an umbrella on the beach as they refused to book it a day before.
Some staff At the bar is not trained to recognize SPG card ( The Beach house & Azure restaurants easily recognized it )
I would like to be able to reserve/pay for the umbrella in advance without having to make line at 7 am while RESTING in Waikiki Beach...:(
Overall is a great hotel & enjoyed it very much. :)
December 13, 2012
Rated 4 out of 5 by Beachboy55 Best Beach Front Hotel
This hotel is extremely nice and has the best beach front on the island. They are extra welcoming to SPG members. The tower rooms (anything partial ocean and above) are a must stay. The location is the best in the heart of everything. The service is great and friendly. The only set back is a small pool, but the beach is right there.
March 24, 2014
Rated 4 out of 5 by Murray1943 Graceful, stylish and elegant lady
On entry to this wonderful establishment, we were immediately impressed by the friendly staff and the very stylish and large airy area with comfortable seating and the out look to the century old Banyan tree in the open court yard and onto the ocean. It was as if we were walking into a large private home, Reception was easy to find but not obtrusive so the ambiance was intact. The rooms are a good size with a balcony with plenty of room. We loved being able to have our door open at night and to hear the soothing surf. The staff were all happy, polite, cheerful, and willing to meet our needs. The usually speedy service in the eating areas was a big plus.
We loved Tony's history tour and recommend it to all guests.
We hope to return, Maholo to all who made our stay and my 70th birthday an unforgettable holiday.
March 2, 2013