The Westin Bonaventure Hotel & Suites, Los Angeles

  • 404 South Figueroa Street
  • Los Angeles,
  • California
  • 90071
  • United States
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Rated 4.1 out of 5 by 802 reviewers.
Rated 4 out of 5 by SPG Platinum I took the SPG platinum challenge and yet every time I check in I have to tell the front desk person who checks me in because they can't tell. It may be because of the fact that I had already booked my reservations thru the end of the year but it seems like the system would refresh. At any rate, it is annoying and I wanted to let you all know. My other colleagues have had the same experience, there about 6 -10 of us staying there weekly for the next few years. March 25, 2013
Rated 5 out of 5 by best for downtown business or LA Live This hotel is probably the better of all the downtown hotels. It's got everything you need and access to everything you want. SPG upgrades give you a suite and it's a great view from no matter which room you get. I went for a run in the morning and got to a weird part of downtown pretty quick, but I didnt follow the Westin's run guide so it's probably a pretty decent run around the area. It's not close to LAX but very close to LA Live and the Staples Center! January 29, 2012
Rated 3 out of 5 by It's the little things... It's the little things that make what could be a good stay merely ok. In the case of the Bonaventure, when I arrived, there was a room service cart with dirty plates by my door. That same cart was there for over 24 hours until I finally called to complain. Valet service was very slow to get my car (over 15 minutes). I also got a random wakeup call the second night, interrupting my sleep - I was told my room must have been mixed up with a flight crew. December 13, 2013
Rated 5 out of 5 by Member Attending 2013 SRF Convocation Our Convocation takes place every year at the Bonaventure. After 29 years, the hotel staff feel like family. They generally go out of their way to ensure our activities are successful and the accommodations and facilities are comfortable. It is an ideal situation. The hotel management deserves much credit for understanding the importance of this event to our organization and encouraging staff members to make us feel at home, as if we are truly appreciated. August 14, 2013
Rated 1 out of 5 by This hotel does not have great features One thing about the Westin Bonaventure is if you ask a question that they don't like, they will not post an answer on facebook. I would not recommend this hotel and I am glad there are other choices in LA. I think this hotel needs a remodel and needs to be cleaner. It would be nice if the employees all spoke English since this hotel is in America. Not quite as nice as the other Westins. I know you won't publish it as this hotel only posts 5 star reviews. November 7, 2013
Rated 4 out of 5 by Excellent Facilities Except for Sofa Beds The facilities were EXCELLENT and clean and comfortable. The only negative part that I have to say are the Sofa Beds. The mattresses were practically non existent. My coworker had a terrible backache after the first day. And No blankets. We called for blankets, they gave us one with moth holes. But that was corrected. But for the rest of the stay we had to pull a mattress from a second sofa bed and combine it in order for my co worker to sleep properly. . June 3, 2013
Rated 4 out of 5 by The hotel managed our large group with ease! As a frequent traveler and convention attendee, it is always nice to land at a hotel that is well staffed, friendly and comfortable. Westin Bonaventure did and amazing jog! ***would like to compliment the on the level of integrity in which they and they employees operate as well. I left a valuable item in a common area - 2 days later the business office staff tracked my down just before my departure to return it to me - He remembered me be face - amazing. March 26, 2013
Rated 2 out of 5 by Bonaventure LA missed the mark The hotel itself was reasonably appointed and had all the amenities one would expect from a hotel. This hotel seemed unique in that it did want to charge large $ for everything. Include wifi access and double the price of valet parking in the area? When trying to discuss this with the front desk and shift manager I was treated very poorly and I might almost say rudely April 14, 2014
Rated 1 out of 5 Horrible Worst experience I have had with Starwood, Would not stay here if you are thirsty, want food or tired. Smallest rooms with no ac turned on before your arrival, horrible service in the lounge...and long lines everywhere. Horrible....no other words for it. Will never stay there again...wish I had my points back. what a waste terribly managed. April 23, 2014
Rated 5 out of 5 by Perfect as always From the check in desk to check out everything went smoothly. They layout of the lobby is still alittle confusing to me , but after my 3rd stay, I am getting the hang of it. :) Everyone was polite , and helpful. The room was just right, everything worked and the bed held me like a baby. I did NOT want to get up --(thank you for the late checkout :) ! When I come to Downtown LA, I stay here. Sometime I will visit your other Westins in town . Thank yyou July 31, 2013
Rated 3 out of 5 by NOT HEAVENLY BEDS WE HAVE STAYED HERE DOZENS OF TIMES OVER THE LAST SEVERAL YEARS. AND EVEN THOUGH 50% OF THE TIME WE ARE WOKEN UP BY THE THIN WALLS BETWEEN ROOMS W PEOPLE PARTYING LATE, THE PRIMARY THING THAT KEEPS US AT THE BONAVENTURE IS THE HEAVENLY BEDS. AKA A GREAT NIGHT SLEEP! HOWEVER, THE FITTED SHEETS ON OUR BEDS WERE NOT THE USUAL SHEETS... THEY WERE ITCHY, HOT, WOOLY.. STRANGLEY HORRIBLE! WE ARE IN TOWN ON BUSINESS AND NEED OUR SLEEP... I CALLED THE FRONT DESK IMMEDIATLEY AND DID NOT GET SOMEONE TO ANSWER. I WAS TOO TIRED TO GET DRESSED AND GO DOWN STAIRS TO CHANGE ROOMS... NEITHER ONE OF US GOT MUCH SLEEP... I ASKED THE FRONT DESK GIRL IN THE AM WHEN WE CHECKED OUT IF IN FACT YOU HAD CHANGED BEDDING... SHE SAID NO... WE FEEL IF THE PRIMARY REASON WE CHOOSE THE BONAVENTURE NO LONGER EXISTS, WE NEED TO EXPLORE OTHER DOWNTOWN OPTIONS... SORRY. February 3, 2013
Rated 5 out of 5 by Joe is the BEST! Thank you so much Joe for making my stay such a more than pleasant experience! From certificates to try out the lounge & restaurant to the surprise of strawberries - choc/cream & wine in my room. And the comp. dinner the first night. Managing a hotel myself I'll overlook being checked into a dirty room as the mistake that it was without expecting anything. You just kept exceeding expectations. I've been raving about you to everyone I see! Thank you! May 20, 2013
Rated 1 out of 5 by Valet disaster Started off great, I sent an email with a special request before my visit and received a prompt reply that they could accommodate me. While I had an excellent night at the Hotel, it was ruined by the fact that it took well over 90 MINUTES for the Valet service to retrieve my car after check out. That is something I have never even heard of. How is it possible that a well reputed and famous hotel such as the Westin Bonaventure not be equipped to handle a regular Sunday (not even a Holiday weekend) checkout traffic? Even worse, after waiting 90 minutes along with scores of others, 1 couple showed and almost instantly received their car like everything was normal. That was the last straw. As a proud Starwood member I am not used to this level of frustration and disappointment from any of the hotels I have stayed at since I joined in 2003. August 15, 2012
Rated 5 out of 5 by WOW WHAT A HOTEL My first time to stay awith you and I was soooo impressed with ALL staff from the time I dropped my car off to when I picked it back up three days later your staff were fantastic. Check in went smooth and the lady ws very helpful as I went to my room I had numerous staff ask if I needed help with my bags. The meals provided to the CSEA events were timely and the staff very prpofessional. Thansk you again for an excellent experiance at a fine Hotel. September 5, 2012
Rated 5 out of 5 by What a view! From the time it was built (may years ago), I have always wanted to stay at this hotel. But I live in SoCal so there was really no reason. Until last month! A conference was held there and I stayed for two nights. It was wonderful. The staff was helpful and friendly. The facilities were convenient. And the room was very comfortable! I think the roundness of the architecture is just fun! I hope to attend many more conferences at this location... November 24, 2013
Rated 5 out of 5 by 3 Great Nights at the Bonaventure I came to LA for an Educational Conference and arrived late at the hotel. The first thing I did was eat upstairs in the revolving restaurant. I returned to my room and enjoyed the 'rainfall' shower! Outstanding experience. I finally fell into my 'heavenly' bed and instantly fell asleep. What a great night's sleep. Thanks to the friendly, efficient staff at check-in/check-out desk. I had a great time. March 19, 2014
Rated 5 out of 5 by Excellent front desk officer, Ken My newly wed wife and I stayed here in Westin, LA, over the weekend as our honey moon. As soon as Ken, front desk officer, found out, he quickly sent a very nice champagne to our room. We were very surprised by this offer after we finished dinner. Ken surely won our hearts and represented Westin hotel greatly! Thanks to Ken for this warm gift! Excellent service! I would definitely recommend to all others to stay there while they travel to LA! October 26, 2012
Rated 3 out of 5 by What a let down! I had high expectations for this particular hotel given it's reputation. My daughter and I were in the area from overseas to do college tours and vacation. We got in late and were very tired and just wanted to get some rest. We had to wait about 30 minutes in line to check in, another 45 minutes in our room for our baggage to arrive and finally got some sleep sometime after midnight. We awoke early to use the pool before breakfast, but it was closed for maintenance. We ate at the hotel restaurant and had their sunrise breakfast which was overpriced and not very good. At least the check out was fast and the valet service brought our car within 15 minutes. Overall we were very disappointed in what should have been a really nice stay and experience, especially at the price paid and extra cost for each service (valet, baggage delivery, tips etc.) August 11, 2012
Rated 3 out of 5 by If only the little things had been right, too As an SPG gold member I always look for Starwood properties and the Westins are among my favorites. However, this recent five night stay was not up to par, especially when it came to the room (2047). The two most disturbing factors where in the bathroom, a) red mold on the showerhead that just kept growing back and also that through the air-conditioning vent here we could clearly hear the conversations in the room above us. Assume that if these guests had known we would listen is, they would have been just as uncomfortable as we were. A few more little things were missing too, we had to call for the complimentary water, for tea bag refills. Overall, this unfortunately did affect the stay as being on a business trip, we did not have time to experience any of the fun elements of the hotel. Valet was also a let-down, especially for the high fee. September 9, 2012
Rated 5 out of 5 by Great, convenient, and beautiful facility The first and foremost reason I like Westin is that they have a pet friendly facility. I like traveling with my maltipoo companion and it's important for me that shes welcomed and comfortable. I also liked that they have several restaurants and bars within the hotel so I didnt have to leave the facility to grab a quick bite. This hotel is prefect for people who like to travel alone like myself. I just wish the bathrooms were a little bigger. August 30, 2012
Rated 4 out of 5 by Overall impressed but one major issue I had one night stay for a weekday business travel. I requested a platinum suite upgrade ahead of time, but it took the receptionist quite some time to find a room for me. It ends up the lowest floor in the green tower. The hotel looks well managed and maintained. The biggest issue I had was there was no hot water in the morning! I kept the hot water running for 20 mins, still cold... I finally gave up, watched my face, walked away... October 11, 2013
Rated 2 out of 5 by Not the Platinum experience I had expected I travel weekly and stay at this location frequently. My most recent visit I was given a room right next to the elevator and it was an accessible room at that. When I checked in I was told that was all they could offer even though the room was booked a while back. Being next to the elevator, it vibrated the room everytime it rolled past. It was also very noisy given it is the only room along the lobby on the floor I was on. Since the room was accessible the bathroom had a roll-in style shower which would have been fine except that i could not see that water had traveled across the floor and I slipped and fell leaving the bathroom. I felt like the hotel values its convention business much more than its frequently returning guests. Even though my office is across the street from the hotel I am now considering other hotels for my frequent visits to LA. June 11, 2012
Rated 1 out of 5 by No hot water! This hotel was average, but for the price it was way below my expectations; especially, when I woke up in the morning and there was no running water due to a pipe breaking, but when they did turn on the water (1/2 hour later) there was no hot water! Guest services was not willing to do anything to remedy this or to make guest feel better about this situation. They barely even apologized. I definitely won't recommend this hotel again. October 15, 2012
Rated 5 out of 5 by Great from beginning to end I had a wonderful experience in Los Angeles thanks to the Westin Bonaventure. First, I arrived early and was given an immediate room. The room was spacious, clean, and had a great view. Second, the location was great because it was close to restaurants and transportation. Third, my room was very quiet. I highly recommend the Bonaventure. When I return to LA, I will be staying here again. March 18, 2014
Rated 4 out of 5 by Very courteous staff My stay was good, but due to the noise above my hotel room late at night by other patrons and the traffic outside my window, it made my sleep not so great. However, I'm not sure there is anything the hotel could have done about this. I live in the country, so I'm use to no sound at nights, which is much harder to obtain in the city. April 14, 2014
Rated 5 out of 5 by Great place, great people Had a great time. Rebecca H and Brandon G at the Front Desk were really welcoming and accommodating. There was also a gentleman working overnight at the Front Desk (I believe his name was Mohit) who mapped out a few stores for me to do some early 6am shopping, which definitely made our day. Our room was well kept in a promptly manner, and the service was very efficient. Would definitely recommend this location for future travelers. August 23, 2013
Rated 3 out of 5 by Parking Mangement I was told from a lead/supervisor position that Valet Parking is $20 (for the attendees attending the LA Salsa Congress), and Self-Parking ranges from $10-$15 per night. I stayed for three nights, and I paid $82 for parking... The Parking people told me, I had to get my ticket validated. The Valet Management and Front Office from the Westin failed to mention this in person when I was talking to them about the parking arrangement. May 28, 2013
Rated 4 out of 5 by Hotel Was Great...Initial Issue with Room Amazing hotel! Was there for an event this past weekend. Had issues with my rooms electrical system. Power kept going out when I used my hair dryer (3 times). The engineer guy was really great. Apologized profusely, changed rooms and offered me comped room service. I agreed to the room service although never had a chance to use it. Maybe a comped room or partial comped room would have been better. Overall...great place to stay. June 27, 2013
Rated 5 out of 5 by Great Short Escape My wife and I had not been in downtown LA for decades what a nice surprise we found. Especially the Hotel Bonaventure the room, hotel staff and all were excellent, we could not say enough of our short stay. Rehan and the staff at the breakfast made our start of the day especially nice, thanks to you all. One nice touch, when the cleaning staff clean a room, they close the doors so you do not have the cleaning noises. Nice touch May 20, 2013
Rated 5 out of 5 by My First Choice in LA Located in downtown LA, this is a fantastic hotel! The front desk and concierge are as good if not better than any Starwood hotel. I can make such a statement since for the last three years I have traveled 40-48 weeks out of the year. I am always upgraded to rooms and suites that make my business stay feel like a second home. Plenty of restaurants and stores are within easy walking distance and many directly across the street. June 26, 2013
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